Title: Diosa del Agua Bacalar - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Diosa del Agua Bacalar Hotel with free breakfast, 5-minute walk to Lake Bacalar ![Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/3d2da08c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Land view from property](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/95af9b31.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/c8d87e0f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/17ca402d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Porch](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/f55543f1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled in Mario Villanueva Madrid, Diosa del Agua Bacalar offers a tranquil retreat with continental breakfast and a restaurant. Unwind by the outdoor pool with sun loungers or stroll along the beach with umbrellas, while enjoying free WiFi and self parking. Bike rentals and concierge services are also available. 8.0 Very good ## Popular amenities - Breakfast included - Pool - Housekeeping - Parking included - Air conditioning - Free WiFi ## Room options ### Check availability for these dates Tonight [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 21 - Nov. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=36973806&PinnedHotelID=36973806&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Standard Room, 1 Queen Bed](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/56d0329f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed 10.0 Exceptional 3 reviews ### Highlights Air conditioning Free cribs/infant beds Smart TV Fan Private bathroom Free bottled water Minibar Satellite channels - Sleeps 2 - 1 Queen Bed ![Superior Room, 2 Double Beds](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/509bebe4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds ### Highlights Air conditioning Free cribs/infant beds Smart TV Fan Private bathroom Free bottled water Minibar Satellite channels - Sleeps 4 - 2 Double Beds ![Premium Room, Bathtub](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/7c3b407e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, Bathtub ### Highlights Individually decorated Private indoor hot tub Air conditioning Free cribs/infant beds Smart TV Fan Private bathroom Free bottled water - Sleeps 2 - 1 King Bed ![Deluxe Room](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/5ee956f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Individually decorated Air conditioning Free cribs/infant beds Smart TV Fan Free bottled water Minibar Satellite channels - Sleeps 2 - 3 King Beds ![Deluxe Room, Multiple Beds](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/233983ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, Multiple Beds ### Highlights Air conditioning Free cribs/infant beds Smart TV Fan Free bottled water Minibar Satellite channels In-room safe - Sleeps 5 - 2 King Beds ![Luxury Room](https://images.trvl-media.com/lodging/37000000/36980000/36973900/36973806/ec478389.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room ### Highlights Air conditioning Free cribs/infant beds Smart TV Fan Free bottled water Minibar Satellite channels In-room safe - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Master Suite with Private Heated Pool.](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/107000000/106760000/106752000/106751998/9feb3c80_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Amaranto Hotel Boutique Bacalar - Pool - Breakfast included - Spa - Free WiFi 10.0 Exceptional 43 reviews [](https://www.expedia.ca/Bacalar-Hotels-Amaranto-Hotel-Boutique.h106751998.Hotel-Information?chkin=2025-12-4&chkout=2025-12-5&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=a466b01f-7cc7-436b-865a-6614b704cc75&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/78000000/77870000/77862200/77862144/180-7057709a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Akalki Hotel y Centro Holistico Bacalar - On private beach - Spa - Parking included - Free WiFi 9.4 Exceptional 121 reviews CA $278 CA $342 total includes taxes & fees Nov 21 - Nov 22 [](https://www.expedia.ca/Bacalar-Hotels-Akalki.h77862144.Hotel-Information?chkin=2025-11-21&chkout=2025-11-22&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=a466b01f-7cc7-436b-865a-6614b704cc75&top_cur=CAD) Ad ![Villa Khaban Private Pool Lagoon Front - up to 6 people](https://images.trvl-media.com/lodging/71000000/70020000/70018800/70018721/764e8d2a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Khaban Bacalar Hotel Boutique Bacalar - Pool - Breakfast included - Spa - Parking included 8.6 Excellent 80 reviews CA $173 CA $224 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Bacalar-Hotels-Khaban-Bacalar.h70018721.Hotel-Information?chkin=2025-11-26&chkout=2025-11-27&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=a466b01f-7cc7-436b-865a-6614b704cc75&top_cur=CAD) Ad ![Deluxe Suite, Jetted Tub](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 372 reviews [](https://www.expedia.ca/Chetumal-Hotels-MBH-Maya-Bacalar.h38966652.Hotel-Information?chkin=2025-12-4&chkout=2025-12-5&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=a466b01f-7cc7-436b-865a-6614b704cc75&top_cur=CAD) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/67000000/66430000/66425600/66425545/9c1ad3a0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 240 reviews CA $344 CA $420 total includes taxes & fees Dec 18 - Dec 19 [](https://www.expedia.ca/Bacalar-Hotels-Habitas-Bacalar.h66425545.Hotel-Information?chkin=2025-12-18&chkout=2025-12-19&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=a466b01f-7cc7-436b-865a-6614b704cc75&top_cur=CAD) Ad ![Stereo](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/97000000/96350000/96345100/96345019/1681a680_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Glamping Asana Bacalar Breakfast & Kayak Bacalar - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 72 reviews [](https://www.expedia.ca/Bacalar-Hotels-Asana-Bacalar-Glamping.h96345019.Hotel-Information?chkin=2025-12-4&chkout=2025-12-5&rm1=a2®ionId=6131112&destination=Bacalar&destType=MARKET&latLong=18.678294,-88.392393&searchId=a466b01f-7cc7-436b-865a-6614b704cc75&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Vlandre-Bacalar.h36973806.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Hotel-Vlandre-Bacalar.h36973806.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.68330%2C-88.38599&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8GEfzbgYvnnY7OZdL31792V1AXQ=) Av. 1 Costera Norte, Mz. 23 Lt. 2, Bacalar, QROO, 77930 #### What's nearby - Laguna Bacalar Ecological Park - 1 min walk - 0.1 km - Ecopark Bacalar - 3 min walk - 0.3 km - Lake Bacalar - 8 min walk - 0.7 km - Fort of San Felipe - 8 min walk - 0.7 km - Municipal Spa of Bacalar - 16 min walk - 1.4 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 38 min drive #### Restaurants - ‪La Playita - ‬5 min walk - ‪Xoloitzcuintle Bacalar - ‬3 min walk - ‪Mistura - ‬5 min walk - ‪Las Miches De La 1 - ‬2 min walk - ‪Ixchel - ‬7 min walk ## About this property ### Diosa del Agua Bacalar Hotel near Lake Bacalar At Diosa del Agua Bacalar, you can look forward to free continental breakfast, a terrace, and a restaurant. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - An outdoor pool along with sun loungers - Free self parking - Bike rentals, a roundtrip airport shuttle (surcharge), and tour/ticket assistance - Beach umbrellas, concierge services, and a front-desk safe Room features All guestrooms at Diosa del Agua Bacalar boast thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes. More amenities include: - Free infant beds and travel cribs - Restaurant dining guides, in-room massages, and guidebooks - 30-inch Smart TVs with satellite channels - Fans and daily housekeeping ## Similar properties ![Deluxe Suite, Jetted Tub](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 372 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=38966652&PinnedHotelID=38966652&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior detail](https://images.trvl-media.com/lodging/99000000/98460000/98456500/98456437/414b5ec0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Deluxe Apartments Azure Bacalar - Pool - Free WiFi - Air conditioning - Outdoor space 9.0 Wonderful 64 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=98456437&PinnedHotelID=98456437&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior detail](https://images.trvl-media.com/lodging/40000000/39520000/39513400/39513359/fb192dc4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Poza Clara Sanctuary Hotel Mario Villanueva Madrid - Pool - Pet-friendly - Parking included - Free WiFi 9.0 Wonderful 105 reviews CA $113 CA $141 total includes taxes & fees Nov 21 - Nov 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=39513359&PinnedHotelID=39513359&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/768bbfa6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 161 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/35000000/34870000/34866400/34866396/94813df4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Chukum Bacalar Mario Villanueva Madrid - Pool - Spa - Parking included - Free WiFi 9.8 Exceptional 100 reviews CA $99 CA $123 total includes taxes & fees Nov 24 - Nov 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=34866396&PinnedHotelID=34866396&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/106000000/105770000/105769700/105769620/70ffcfe8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kokoro Mio Hotel & Wellnes Xul-Ha - Pool - Spa - Pet-friendly - Parking included 9.2 Wonderful 18 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=105769620&PinnedHotelID=105769620&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment rooms, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/5000000/4240000/4239300/4239297/20944a04.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rancho Encantado Bacalar - On private beach - Pool - Hot tub - Spa 9.4 Exceptional 1,002 reviews CA $170 CA $210 total includes taxes & fees Nov 22 - Nov 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-22&endDate=2025-11-23&selected=4239297&PinnedHotelID=4239297&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/115000000/114480000/114472500/114472461/7165edc2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Lua by Ambar Magisterial - Pool - Breakfast included - Free WiFi - Restaurant 10 Exceptional 2 reviews CA $135 CA $167 total includes taxes & fees Nov 26 - Nov 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=114472461&PinnedHotelID=114472461&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/71000000/70450000/70443600/70443538/3c328eb2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Makech Diego Rojas Zapata - Pool - Free WiFi - Air conditioning - Housekeeping 8.6 Excellent 36 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=70443538&PinnedHotelID=70443538&HadPinnedHotel=true®ionId=-1&adults=2) ![Lake](https://images.trvl-media.com/lodging/4000000/3980000/3977400/3977381/0c5d0468.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Laguna Bacalar Bacalar - Pool - Kids pool - Parking included - Free WiFi 6.2 491 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=3977381&PinnedHotelID=3977381&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) from 8:00 AM to 9:00 PM at scheduled times and on request - Free self parking on site - Limited onsite parking ### Food and drink - Free continental breakfast available daily 8:00 AM to 10:00 AM - A restaurant ### Restaurants on site - Papi Rico ### Things to do - Bicycle rentals - Outdoor pool ### Family friendly - In-room crib - Outdoor pool - Travel crib ### Conveniences - Guidebooks - Limited-hour front desk - Safe at front desk - Shared refrigerator ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach loungers - Beach umbrellas - Pool loungers - Terrace ### Spa - In-room massages ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Free crib ### Bathroom - Free toiletries - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 30-inch smart TV with satellite channels ### Food and drink - Free bottled water - Minibar - Restaurant dining guides ### More - Air conditioning - Fan - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11:30 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 11:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children may not be eligible for complimentary breakfast Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit is payable by bank transfer and is due within 24 hours of booking the reservation. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 250 per person (one-way) - Airport shuttle fee per child: MXN 200 (one-way), (from 3 to 11 years old) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Noise-free guestrooms cannot be guaranteed ### We should mention This property does not have elevators Pool access available from 9:00 AM to 9:00 PM No pets and no service animals are allowed at this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Vlandre Bacalar Bacalar Hotel Vlandré Bacalar Hotel Hotel Vlandré Bacalar Bacalar Hotel Vlandré Bacalar Hotel Bacalar Hotel Vlandré Bacalar Diosa del Agua Bacalar Hotel Diosa del Agua Bacalar Bacalar Diosa del Agua Bacalar Hotel Bacalar ## Frequently asked questions ### Does Diosa del Agua Bacalar have a pool? > Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM. ### How much does it cost to stay at Diosa del Agua Bacalar? > As of Nov 20, 2025, prices found for a 1-night stay for 2 adults at Diosa del Agua Bacalar on Nov 21, 2025 start from CA $210.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Chetumal-Hotels-Hotel-Vlandre-Bacalar.h36973806.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Diosa del Agua Bacalar pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking is free at this property. ### What time is check-in at Diosa del Agua Bacalar? > Check-in start time: 3:00 PM; Check-in end time: anytime. ### What time is check-out at Diosa del Agua Bacalar? > Check-out is at 11:30 AM. ### Does Diosa del Agua Bacalar provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 8:00 AM–9:00 PM on request. A fee of MXN 250 per person applies. ### Where is Diosa del Agua Bacalar located? > Located in Mario Villanueva Madrid, this hotel is within a 5-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Ecopark Bacalar and Fort of San Felipe are also within 10 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Diosa del Agua Bacalar Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 26 8 - Good 11 6 - Okay 6 4 - Poor 4 2 - Terrible 4 ### 8.6/10 Cleanliness ### 8.6/10 Staff & service ### 7.4/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Verified traveller Jan 6, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great - clean and friendly ##### Verified traveller Stayed 3 nights in Jan 2023 ### 4/10 Poor #### Helena Mar 6, 2023 Disliked: Amenities, property conditions & facilities the property is located next to a road which can be noisy. the room a really small and during our stay we had no electricity or water. ##### Helena Stayed 6 nights in Feb 2023 ### 2/10 Terrible #### Mark Feb 21, 2023 Liked: Staff & service Disliked: Property conditions & facilities Staff was nice but I didn’t get any sleep because the bed was so terrible. Might as well have slept on cement. ##### Mark Stayed 1 night in Feb 2023 ### 8/10 Good #### Maynor Apr 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar es muy bonito, todo muy limpio, solamente que no tiene un lugar adecuado para guardar y colgar ropa, el espacio que hay es demasiado pequeño. Por lo demás todo estuvo muy bien. ##### Maynor Stayed 3 nights in Mar 2024 ### 8/10 Good #### FLORENCE Feb 26, 2024 Liked: Staff & service Disliked: Room comfort Bacalar: mini croisière guidée sur la lagune: incroyable de beauté ; los rapidos + sympa pour les photos que pour les sensations aquatiques ##### FLORENCE Stayed 2 nights in Feb 2024 ### 4/10 Poor #### Verified traveller Jan 4, 2024 Disliked: Cleanliness, room comfort #### Relación precio-calidad no es del todo buena Contexto: Viajé 3 días con mi esposa y mi hija de 5 años del 1 al 4 de enero de 2024. Habitación # 7. Cosas buenas del hotel - Excelente ubicación, frente a la laguna y a unos 10 min de caminata al centro. - El diseño del hotel como tal es acogedor y bonito. - Los recepcionistas son amables y serviciales. - El desayuno está rico, no inolvidable pero bien. - Tiene un mirador, terraza y mesa de ping-pong para pasar el rato. - La tele tiene Netflix y YouTube. Mejoras urgentes - El agua caliente para bañarse se acaba muy rápido. - El papel de baño es del más corriente (podrían incluso ahorrar si compraran otros mejores). - No me hicieron limpieza un día, nada más porque sí. - Las camas matrimoniales tienen bases de cemento, por lo que no se pueden mover. Háganse un favor y quiten esas bases para mayor flexibilidad. - No hay teléfono para comunicarse a recepción. Hay que ir sí o sí. - La caja fuerte es muy pequeña. No cabe ni una carpeta con papeles. - El aire no enfría mucho - no me imagino en verano. - El piso del baño es particularmente resbaladizo cuando se humedece. Ojo ahí. - La alberca no tiene calefacción. En general, creo que el precio que pagamos por noche ($2800 más impuestos) no corresponde al valor que recibimos. Tiene potencial, pero le falta mejorar en muchos aspectos claves. ##### Verified traveller Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Nancy May 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Muy limpia y bonita la habitación y el hotel ##### Nancy Stayed 1 night in May 2023 ### 2/10 Terrible #### EDUARDO May 6, 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Hotel en remodelacion. Albañiles trabajando. 0 privacidad. Sucio. ##### EDUARDO Stayed 3 nights in Apr 2023 ### 8/10 Good #### Bere Feb 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El personal es muy amable y atentos, la ubicación del hotel es buena, estás muy cerca de los lugares atractivos; precio / calidad 10 de 10. ##### Bere Stayed 3 nights in Feb 2023 ### 2/10 Terrible #### Verified traveller Feb 24, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ofräscht och smutsigt hotell Smutsigt överallt - vi klagade över poolen två gånger på 5 dagar och den var smutsig dem andra dagarna också. Byggarbete som lät mycket från 10.00-17.00 Problem med vatten och informerade inte när dem stängde av för kallvatten/varmvatten när dem renoverade. Hoteller har fler än 8 rum som det står på hemsidan Aldrig frukost klockan 08.00 som dem lovade. Där luktadw konstigt på hotellet. Toaletten gick i sönder. Positivt - deras frukost ##### Verified traveller Stayed 5 nights in Feb 2023 ### 6/10 Okay #### Hana Feb 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort Charmant hôtel mais trop bruyant, chambre mal isolée. A 6h du matin bruit de pas aller retour interminables puis un gros camion s’est garé devant notre chambre ( pour les provisions de l’hôtel) avec des Klaxons.. expérience désagréable Point positif petit déjeuner varié et bon ##### Hana Stayed 1 night in Feb 2023 ### 8/10 Good #### Hector Jan 3, 2023 Liked: Cleanliness, staff & service, amenities El lugar es bonito, desgraciadamente me tocó ir en remodelación y había detalles todavía sin finalizar. Aún así, el lugar está bien ubicado y el personal es amable en general. ##### Hector ### 10/10 Excellent #### Alfredo Sep 30, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy hermoso lugar limpieza excelente los baños muy limpios la atencion del personal muy bien las intalaciones muy hermosas el restorant muy acogedor y sobre todo riquisima la comida precios muy comodos excelente ##### Alfredo Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Martine Feb 8, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastisk sted i Bacalar Hotellet var bra på alle måter og lå flott til både til lagunen og byen. Veldig god mat på hotellets restaurant ##### Martine Stayed 4 nights in Feb 2022 ### 10/10 Excellent #### MARTHA PATRICIA CONTRERAS Dec 31, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente trato de las personas que atienden el hotel!!! El chef súper amable y cocina delicioso!! La pasamos muy contentos!! ##### MARTHA PATRICIA CONTRERAS Stayed 5 nights in Dec 2021 ### 10/10 Excellent #### Marlene Dec 17, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encanto el diseño, el lugar esta súper bien ubicado, tiene todo para facilitar el viaje, el restaurante es muy bonito y el personal súper amable y te hace más ameno el viaje ##### Marlene Stayed 3 nights in Dec 2021 ### 10/10 Excellent #### Maria Elena Oct 28, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### bonito hotel muy bonito el hotel, ideal para pasar un fin de semana romántico con tu pareja. muy sencillo pero limpio y lindo. ##### Maria Elena Stayed 1 night in Oct 2021 ### 8/10 Good #### Enrique Jun 22, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Buen servicio. Va a mejorar. El hotel esta bastante agradable, aunque estaba en proceso de remodelación. Una vez que termine pienso debe quedar bastante agradable. ##### Enrique Stayed 2 nights in Jun 2021 ### 10/10 Excellent #### Maria Jun 7, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente ubicación! Lindo lugar y muy bien ubicado ##### Maria Stayed 1 night in May 2021 ### 6/10 Okay #### Verified traveller May 31, 2021 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Buen servicio pero no mencionan que sigue en obra ##### Verified traveller Stayed 1 night in May 2021 ### 10/10 Excellent #### Verified traveller Apr 18, 2021 Liked: Cleanliness, staff & service, property conditions & facilities I can’t say enough great things about this property. Upon checkin, the guy that helped me out was absolutely great! He gave me a map to the city & circled places of interest, & really took his time explaining all of the things I should check out nearby to make my trip wonderful. The room was perfect. The bed was extremely comfortable. So much so, that I think I slept better there than I do at home, & I have an extremely comfortable bed at home too. :) The staff kept the place extremely clean & welcoming. I was only there two days, but wish I could’ve stayed longer. It was perfect. ##### Verified traveller Stayed 2 nights in Apr 2021 ### 10/10 Excellent #### Verified traveller Mar 21, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stay 2 nights and I would come back especially they are building a pool right now! The room is well decorated. The bed is sooooo confortable and the staff is just amazing! The terrasse at the top is relaxing. This place has everything you need! ##### Verified traveller Stayed 1 night in Mar 2021 ### 10/10 Excellent #### Kimberly Jan 2, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We were here for one night. The staff was friendly and helpful during check in and out. We didn’t have hot water in our room- staff said that it wasn’t normal, but we didn’t say anything until check out (as hot water isn’t always common at some places, so we didn’t think much of it). Parking on site was nice. There was access to rental bikes, community kitchen area, hammocks, swings, view point, ping pong table, etc. The grounds were very cozy and welcoming. The room was good, we liked how there were notes regarding keeping geckos alive and safe, etc. around the room. Good location, within walking distance to downtown square, public parks, swimming, etc. Would book again! ##### Kimberly Stayed 1 night in Dec 2020 ### 10/10 Excellent #### Jae Mar 26, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Place - Location is A+++ Great place to spend a relaxing evening in Bacalar. Easy walk to a private beach (10 pesos) and also a public access beach. Also right next door to great place for awesome ceviche and walk to all the local bars. Couldnt be better. We loved the mood lighting in the room and great bathroom/shower. We also loved the easy going breakfast spread in the morning and the friendly front desk staff. There is nothing critical at all - perfect spot and we're grateful for the hospitality. ##### Jae Stayed 1 night in Mar 2020 ### 4/10 Poor #### Anabel Mar 14, 2020 Disliked: Cleanliness, staff & service Por las fotografías anunciadas ,creí que tendría acceso directo a la laguna y no es así . Se tiene que pagar para acceder. ##### Anabel Stayed 1 night in Mar 2020 ## Expedia's Latest Trends ### Hotels > [The Grand Oasis Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Grand-Oasis-Cancun-All-Inclusive.h64052.Hotel-Information) > > [Seadust Cancún All Inclusive Family Resort](https://www.expedia.ca/Cancun-Hotels-Seadust-Cancun-All-Inclusive-Family-Resort.h1579645.Hotel-Information) > > [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Excellence Playa Mujeres - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Playa-Mujeres-All-Inclusive-Adults-Only.h1672497.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [The Fives Beach Hotel - Á la Carte All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-The-Fives-Beach-Hotel-Residences-All-Senses-Inclusive.h1966239.Hotel-Information) > > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Wyndham Alltra Playa del Carmen Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Wyndham-Alltra-Playa-Del-Carmen-Adults-Only-All-Inclusive.h522220.Hotel-Information) > > [Atelier Playa Mujeres - Adults Only - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Atelier-Playa-Mujeres-Adults-Only-All-Inclusive.h27527416.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.ca/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - All Inclusive](https://www.expedia.ca/Punta-Sam-Hotels-Finest-Playa-Mujeres-By-The-Excellence-Collection-All-Inclusive.h8673168.Hotel-Information) > > [Sandos Caracol Nature Resort & Water Park All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Caracol-Eco-Resort-All-Inclusive.h919643.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.ca/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hilton-Playa-Del-Carmen.h1151540.Hotel-Information) > > [Sandos Playacar All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) > > [Iberostar Selection Cancún - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) > > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.ca/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Hotel Riu Palace Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Riu-Palace-Riviera-Maya-All-Inclusive.h1370022.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Breathless Cancun Soul Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Cancun-Soul-Resort-Spa-Adults-Only-All-Inclusive.h69562378.Hotel-Information) > > [Viva Maya by Wyndham, A Trademark All Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Viva-Wyndham-Maya-All-Inclusive.h569232.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Zilara-Riviera-Maya-Adults-Only-All-Inclusive.h906203.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [Paradisus Playa del Carmen – Riviera Maya - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Paradisus-Playa-Del-Carmen-Riviera-Maya-All-Inclusive.h4488514.Hotel-Information) > > [BlueBay Grand Esmeralda All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-BlueBay-Grand-Esmeralda-All-Inclusive.h1411000.Hotel-Information) > > [Hotel Riu Palace Las Americas - Adults Only- All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Las-Americas-All-Inclusive-Adults-Only.h1087294.Hotel-Information)