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Reviews of The Explorean Kohunlich - All Inclusive

4 out of 5
The Explorean Kohunlich - All Inclusive
Carretera Chetumal - Escarcega, desviación Ruinas de Kohunlich KM 5.6, Kohunlich, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 108 out of 160 reviews" "
Rating 8 - Good. 35 out of 160 reviews" "
Rating 6 - Okay. 11 out of 160 reviews" "
Rating 4 - Poor. 4 out of 160 reviews" "
Rating 2 - Terrible. 2 out of 160 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

MAURICIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food. Very nice piramid tour. Very good lagoon tour
Stayed 2 nights in Mar 2024
Response from The Explorena Kohunlich on Mar 8, 2024
Thank you for writing to us, your opinion is very important to us, your opinion helps us to constantly improve. We hope to see you again here at the Hotel, we will always receive you very happy.Happy come back to home.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Explorena Kohunlich Hotel. on Jan 14, 2024
Thank you for taking the time to support us with your comments about your experience, it is very valuable for us to know that we met your expectations.Receive a big greeting from The Explorean Kohunlich team, we will always be waiting for you back.

2/10 Terrible

W.John

Travelled with family
We were not able to stay at the resort. The location on the map is incorrect and the resort is not 8 minutes from the airport (it is more like an hour) Communication with the resort was attempted several times in several different ways and none were successful. A response came from the resort at 9:27 pm , much too late. We had to secure lodging else where. The physical location on the map is not a resort.
Stayed 1 night in Dec 2023
Response from The Explorena Kohunlich Hotel. on Dec 14, 2023
HelloThank you for writing to us, we are sorry that the concept of the hotel was not what you expected, we will work to guarantee better service and we will review the location we share on the internet.Cordially.

10/10 Excellent

Juana

Stayed 2 nights in Sep 2023
Response from The Explorean Kohunlich on Oct 17, 2023
Gracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso para nosotros saber que llenamos sus expectativas.Reciba un gran saludo del equipo The Explorean Kohunlich, siempre los estaremos esperando de regreso.

10/10 Excellent

Roberto

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the nature around you and the activities are incredible (and are already included in your fee). Awesome place to visit!
Stayed 4 nights in Apr 2023
Response from Team The Explorean Kohunlich on Jun 24, 2023
Dear FamilyThank you for writing to us, your opinion is very important to us, your opinion helps us to constantly improve. We hope to see you again here at the Hotel, we will always receive you very happy.

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and relaxing experience. The service was extra special
Response from Team The Explorean Kohunlich on Jun 24, 2023
Dear FamilyThank you for writing to us, your opinion is very important to us, your opinion helps us to constantly improve. We hope to see you again here at the Hotel, we will always receive you very happy.

10/10 Excellent

Debra, Mobile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the all inclusive part of having all food included including coffee delivered to Room at 7:15. Ok that had to walk to main hotel for wifi. Loved remote and privacy of the 42 Cabins and long path that you had to walk. Wonderful outdoor patio. Bike rental convenient ride to awesome Konulich Ruins in gorgeous jungle better than other nearby ruins. Pool nice. Night time activity for lake paddle just ok. Daytime kayak trip to a Balacar better. Awesome food. Nice open bar. Saw a monkey and many birds on property. Would come back!
Stayed 2 nights in Jan 2023
Response from Team The Explorean Kohunlich on Jun 24, 2023
Dear familyThank you for writing to us, your opinion is very important to us, your opinion helps us to constantly improve. We hope to see you again here at the Hotel, we will always receive you very happy.Cordially

10/10 Excellent

Barry, Cranston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, friendly staff. Meals were great and quite varied, drinks and snacks available at any time. Incredible value.
Stayed 8 nights in Jan 2023
Response from Team The Explorean Kohunlich on Jun 24, 2023
Dear FamilyThank you for writing to us, your opinion is very important to us, your opinion helps us to constantly improve. We hope to see you again here at the Hotel, we will always receive you very happy.Cordially

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the excursion and the surprises they set up! They think of everything!
Response from Team The Explorean Kohunlich on Jun 24, 2023
Dear FamilyThank you for writing to us, your opinion is very important to us, your opinion helps us to constantly improve. We hope to see you again here at the Hotel, we will always receive you very happy.Cordially

6/10 Okay

Ellen

Stayed 2 nights in May 2022
Response from Team The Explorean Kohunlich on Jul 1, 2023
Gracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso para nosotros.Saludos, los esperamos pronto.

2/10 Terrible

Estela

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 6 nights in Apr 2022
Response from Team The Explorean Kohunlich on Jul 1, 2023
Gracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso conocer sus comentarios.

10/10 Excellent

Kimberly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gorgeous hotel and setting - the staff was really professional yet so friendly and helpful. The excursions seemed well thought out and were very enjoyable. The room was beautiful, 1/2 of a large palapa with a lovely outside seating area, and the bed was very comfortable. I liked the all inclusive concept with the self service bar as well, and the food quality was excellent (always two choices for starter, main, and dessert for lunch and dinner, plus a variety of breakfast options). I really liked the intimate feel of the place - a good setting to meet new people but also to be alone if preferred.
Stayed 3 nights in Feb 2022

10/10 Excellent

Sarah

Stayed 3 nights in Feb 2022
Response from Team The Explorean Kohunlich on Jul 1, 2023
Gracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso para nosotros.Saludos, los esperamos pronto.

10/10 Excellent

Sarah

Stayed 3 nights in Feb 2022
Response from Team The Explorean Kohunlich on Jul 1, 2023
Gracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso para nosotros.Saludos, los esperamos pronto.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place!
Amazing resort! I wish we could of stayed longer.
Stayed 1 night in Feb 2022

10/10 Excellent

Alba, MEXICO CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this hotel is all about the details! The staff is wonderful and the different activities were very well planned and fun! Though there’s not too much around, you can use the hotel bikes and go to the ruins 2km far from the hotel or walk in the jungle in a path designed by the hotel. The pool wasn’t heated which might be refreshing and convenient for the regular sunny days with 35 degrees but we had a couple of cloudy ones (cold front) and weren’t able to use it.
Stayed 4 nights in Jan 2022

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021
Response from Shirli Cen on Jan 10, 2022
Gracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso para nosotros saber que llenamos sus expectativas. Agradecemos mucho su preferencia y esperamos su pronto regreso. ¡Hasta pronto!

10/10 Excellent

Ana María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love It
Is an amazing place, and the guides and personal is very kind and friendly. I love the excursions, the one I love most is the kayak at night. The stars and the surrounding amazing.
Stayed 3 nights in Dec 2021
Response from Shirli Cen on Dec 14, 2021
Thank you for writing to us, your opinion is very important to us, We hope that even in this contingency period we will have the pleasure of serving you again in this your home. See you soon!

4/10 Poor

Josh

Stayed 1 night in Nov 2021

10/10 Excellent

LUIS ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Shirli Cen on Dec 14, 2021
Gracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso para nosotros saber que llenamos sus expectativas. Agradecemos mucho su preferencia y esperamos su pronto regreso. ¡Hasta pronto!

10/10 Excellent

Joanna

Stayed 5 nights in Oct 2021
Response from Team The Explorean Kohunlich on Jul 1, 2023
Gracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso para nosotros.Saludos, los esperamos pronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Great experience, just mind your expectations
It's a nice hotel with a different concept. It's a small place in the middle of the jungle with outdoor activities that happens to be a hotel. Once you can get this into your head, you can understand that despite the staff's best effort in cleaning your room, there will always be a rogue bug flying or lurking around. Overall, I loved the experience. Doing the activities, being patly isoltaed, near the jungle. The hotel was clean and functional but it's definitely not an option if you have the highest expectations of a hotel: food is ok, spa is ok, the facilities are decent.
Stayed 4 nights in Sep 2021

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Bladimir Valencia on Jul 14, 2021
Good afternoon Mr. Peter! We appreciate your replay, it is good to know that you are enjoying your stay. We remain at your service, have a great day!

10/10 Excellent

ELIAS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Best hotel in a 250 mile radius! Super friendly staff, unbelievable ambience, personal details like a morning basket at your terrace with coffee and homemade bread make you feel at home. Food at the restaurant was unbelievable at every single meal.
great private terrace in the jungle!
Stayed 2 nights in Mar 2021

4/10 Poor

Antonio

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020

10/10 Excellent

Sergiotrevino

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place I have been, its different because there is no beach but you will not needed, Daily activity’s, you will be so happy at the hotel, you will rest and leave all the stress there..
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

8/10 Good

Maximino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff. Lovely extra touches like coffee and cake delivered to room in morning were much appreciated.
Stayed 1 night in Apr 2019
Response from Omar Dzib on May 1, 2019
Dear Guest I would like to thank you for taking the time to let us know your comments regarding your recent visit to The Explorean Kohunlich We are glad to know that you had a nice experience at the resort and that you liked our service and facilities. If there is anything else that we could do for you, please let us know. Best Regards

10/10 Excellent

Erendira, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel. Delicious food, excellent service, very knowledgeable guides, beautiful and very comfortable rooms. The hotel with the best value that we have ever being.
Stayed 4 nights in Aug 2018
Response from General Manager on Sep 4, 2018
Dear Erendira; On behalf of all our staff, we would like to thank you for sharing your kind review about your latest visit to The Explorean Kohunlich. We appreciate your kind comments which will be shared with all our staff. We are glad to know that you enjoyed the tours we prepared for you along with the food and overall, we are happy to know that the service provided exceeded your expectations. We hope you come back to visit us again very soon, we will be delighted to have you back with us. Sincerely; Gerardo G General Manager The Explorean Kohunlich

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice activities, friendship staff
Nice activities, friendship staff Very nice views,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and efficient staff, great location in pristine forest and wildlife area. Excellent pool, spa and rooms and good food.

10/10 Excellent

Deb, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible experience in the middle of the jungle!
If you want something different, an experience unlike anything you've had before, then the Explorean Kohunlich is for you! The hotel is all-inclusive, which includes planned activities each day led by staff. There is no internet or cell service in the rooms, but for those of us who can't live without, there is both provided in the lobby area, restaurant and pool area. The hotel is literally in the middle of the jungle. You can walk to some very interesting Mayan ruins... be prepared for mosquitoes and rain! The staff is gracious and very helpful if you need anything. There is a nice spa and the pool literally disappears into the jungle! The rooms are beautifully designed. Most are bungalows with thatched roofs and very comfortable beds. You have views and hear sounds from the jungle all around you. Each bungalow has a patio with comfortable seating, candles for the evenings, and even a hammock. The shower area has a door that opens into a jungle garden outside your bungalow! The food in the restaurant is very good, with two choices for dinner each night. A real treat if you want to get away from it all.

10/10 Excellent

Jo, SF, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beatiful hotel in the middle of the jungle!
We had a great time, ate delicious food prepared by excellent cooks! The activities organized by the hotel staff were so much fun, they were all incredible adventures where we get to be immerse in the history of the Mayan culture as well as the beautiful landscapes in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent four nights of our honeymoon here. The location was great, so far away from anything busy, in the jungle, close to some amazing ruins. The spa was good but expensive. The staff was kind. It was great to order from a variety of meal options and receive good service. Our porch area was great for relaxing and listening to the sounds of nature.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXPLOREAN KOHUNLICH
THE ONLY THING I WAS NOT HAPPY WITH IS THAT WHEN I GOT TO THE HOTEL, THE STAFF AT THE FRONT DESK HAD NO KNOWLEDGE OF MY RESERVATION. THE SERVICE WDURING MY STAY WAS INCONSISTENT. THE FIRST DAY I FOUND MY BED WAS DONE AND COOKIES ON THE PILLOW. THE MORNING AFTER THERE WAS A TRAY WITH COFFEE AND BREAD IN THE TERRACE. THE FOLLOWING DAY MY BED WAS NOT DOE, THERE WERE NO COOKIES, AND NO TRAY WITH BREAD AND COFFE ON THE MORNING. APART FROM THAT, I WAS VERY PLEASED

6/10 Okay

francesco, playa del carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
have been at better places
For an all inclusive the food was terrible, you only had a choice of two plates for dinner, trust me both among the cheapest you could get. The staff was very polite and attentive to your needs obviously the kitchen staff needs a hand in this department. The pool is very nice, and if you want to see the ruins near by this is the place to stay. some what price for being in mexico and for what you get.

10/10 Excellent

Alan, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience!
We went to this hotel to see little visited ancient Mayan cities and to experience the jungle. Both were satisfied beautifully. The daily activities included some very special jungle experiences such as evening kayaking on a jungle lake with a wonderful surprise afterwards that I won't give away. The number one reason for our visit, the Mayan cities, was also well satisfied. The guides are truly wonderful...they are very, very knowledgeable about all the latest history and info on the Mayan cities and civilization, as well as the flora and fauna of the jungle. The hotel even arranged a tour for us that wasn't scheduled for that day to 2 Mayan sites we wanted to see. Can't say enough about the staff, they were terrific, from the guides, to the servers, the concierge, everyone. The hotel is comfortable and relaxing, the food excellent....it was all we expected.

10/10 Excellent

La gringa, Cleveland, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities
Best way to see the southern end of the Yucatan
Great place for those who want to explore the southern part of the Yucatán without sacrificing comfort. Also great for those who want to disconnect from the internet, phone, and television. The daily activities were wonderful, especially the nighttime kayaking. The staff is unfailingly friendly and polite. They were very flexible with the menus and special needs/wishes. The grounds are positively beautiful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great jungle and Mayan ruin vacation
Wonderful location, the most greenery we have ever seen. The daily excisions were great and the guides great. The food was good, and no TV, or wi-fi was a blessing. There is wi-fi in the common area and restaurant, but they encourage being unplugged, which being a geek was a blessing. We'd definitely go again.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, room comfort
Amazing honeymoon location
We chose the Explorean for our honeymoon and could not have picked a better destination than this one. After the wedding craziness it was wonderful to arrive to such tranquility, intimacy and good service. Our bungalow was idylic surrounded by lush vegetation, colourful birds and wildlife. They serve the most delicious food here. Definitely different and highly recomendable. Worth every penny!!!! You won't regret it...

8/10 Good

Veronica, Vancouver

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Quiet, secluded and a wonderful experience
Friendly staff. Good food and overall a very quiet and beautiful place. Quality and attention to detail is appreciated at this resort. However, activities and meals can not be compensated for, e.g. We missed the activities and meals for one day we went to a wedding in Chetumal, the actual reason for coming all the way here from Cancun, and asked if we could may be use the one meal we missed to move towards the lunch of the day we were checking out. It was impossible. Instead, they technically followed the rules and charged us for the extra people that stayed in some rooms. That was not discussed in advance but understandable. The rates are more or less calculated for 2 adults per room.

10/10 Excellent

ANA PAOLA CHAGOYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente las actividades increíbles, la comida deliciosa y el trato maravilloso
Stayed 5 nights in Apr 2024
Response from The Explorena Kohunlich on Apr 22, 2024
Estimada Familia ChagoyaGracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso para nosotros saber que llenamos sus expectativas.Reciba un gran saludo de mi parte y del equipo The Explorean Kohunlich, siempre los estaremos esperando de regreso.¡Hasta pronto!

10/10 Excellent

Ana Patricia Martínez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio y muy linda y agradable propiedad. Es una lástima que los trabajos del tren maya dificulten demoren la llegada a la propiedad.
Stayed 1 night in Mar 2024
Response from The Explorena Kohunlich on Mar 26, 2024
En nombre The Explorean Kohunlich queremos agradecerle inmensamente su preferencia. Estamos trabajando duro para garantizar el mejor servicio para usted y su familia, sus comentarios nos motivan para seguir mejorando constantemente.

10/10 Excellent

ANABELLA GUADALUPE, SAN LUIS POTOSI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EN PLENA SELVA, COMIDA RICA, NO PARA NIÑOS PEQUEÑOS.
Stayed 4 nights in Feb 2024
Response from The Explorena Kohunlich on Feb 22, 2024
Gracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso para nosotros saber que llenamos sus expectativas.Reciba un gran saludo de mi parte y del equipo The Explorean Kohunlich, siempre los estaremos esperando de regreso.

10/10 Excellent

MA ELENA MENDEZ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo lugar para ir en familia
Stayed 3 nights in Jan 2024
Response from The Explorena Kohunlich on Jan 30, 2024
Estimada Familia Gracias por tomarse el tiempo de apoyarnos con sus comentarios sobre su experiencia, es muy valioso para nosotros saber que llenamos sus expectativas.Reciba un gran saludo de mi parte y del equipo The Explorean Kohunlich, siempre los estaremos esperando de regreso.

10/10 Excellent

maria guadalupe

Stayed 1 night in Nov 2023
Response from The Explorena Kohunlich Hotel. on Dec 14, 2023
Thank you for writing to us, your opinion is very important to us, your opinion helps us to constantly improve. We hope to see you again here at the Hotel, we will always receive you very happy.Happy come back to home.