[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cabañas Luxury Bacalar On private beach with outdoor pool, near Cenote Esmeralda ![Lake](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/ddf6c04b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/7549036a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lake](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/e84ddf87.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/cfd8bcf8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/31c9ffcb.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Bacalar's natural beauty meets luxury at Cabañas Luxury Bacalar. With a private beach, poolside bar, and sun loungers, you'll unwind in style while enjoying activities like beach volleyball and kayaking. 8.0 Very good ## Popular amenities - Bar - Breakfast available - On private beach - Pool - Parking included - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 6 - Oct. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 7 - Oct. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=30621428&PinnedHotelID=30621428&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Basic Room, 1 Double Bed, Non Smoking](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/c4a8f465.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Room, 1 Double Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Pillow menu Renovated in 2022 Premium bedding Egyptian cotton linens - 172 sq ft - Sleeps 2 - 1 Double Bed ![Exclusive Quadruple Room, 2 Double Beds, Non Smoking](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/14c00928.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Quadruple Room, 2 Double Beds, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep soaking bathtub Champagne service - Sleeps 4 - 2 Double Beds ![Junior Cabin, 1 Queen Bed, Non Smoking](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/bbea8723.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Cabin, 1 Queen Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep soaking bathtub Champagne service - Sleeps 2 - 1 Queen Bed ![Deluxe Cabin, 1 Queen Bed, Non Smoking](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/93ebefbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Cabin, 1 Queen Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep soaking bathtub Champagne service - Sleeps 2 - 1 Queen Bed ![Comfort Room, 1 King Bed, Non Smoking](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/03c39300.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room, 1 King Bed, Non Smoking ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep soaking bathtub Champagne service - Sleeps 2 - 1 King Bed ![Family Quadruple Room, Multiple Beds, Non Smoking](https://images.trvl-media.com/lodging/31000000/30630000/30621500/30621428/bf420f2b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Quadruple Room, Multiple Beds, Non Smoking 8.0 Very good 2 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Renovated in 2022 Rainfall showerhead Deep soaking bathtub Champagne service - 258 sq ft - Water view - Sleeps 4 - 1 King Bed and 2 Large Twin Bunk Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Cabanas-Luxury-Bacalar.h30621428.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Cabanas-Luxury-Bacalar.h30621428.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.65824%2C-88.40404&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mPzHQzl1vk5gzbgabMi3t6uVyOI=) Ave. Costera #156, Bacalar, QROO, 77939 #### What's nearby - Cenote Azul - 18 min walk - 1.5 km - Cenote Cocalitos - 2 min drive - 1.1 km - Municipal Spa of Bacalar - 3 min drive - 2.5 km - Fort of San Felipe - 4 min drive - 2.9 km - Laguna Bacalar Ecological Park - 5 min drive - 3.6 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive #### Restaurants - ‪La Bendición Dios - ‬3 min drive - ‪Enamora - ‬4 min drive - ‪Albahaca - ‬3 min drive - ‪El Trompo de K'los - ‬4 min drive - ‪Blu Beach Club - ‬5 min drive ## About this property ### Cabañas Luxury Bacalar Hotel remodeled in 2022 and located near Cenote Esmeralda Located close to Cenote Cocalitos and Cenote Azul, Cabañas Luxury Bacalar provides a poolside bar, a terrace, and a garden. With a private beach, beach massages, and sun loungers, this hotel is the perfect place to soak up some sun. Enjoy onsite activities like beach volleyball and kayaking. In addition to a bar and a restaurant, guests can connect to free WiFi in public areas. You'll also enjoy the following perks during your stay: - An outdoor pool along with free cabanas and sun loungers - Free self parking - Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge) - A free beach club on site, express check-out, and express check-in Room features All guestrooms are individually furnished, and have comforts such as air conditioning. Extra conveniences in all rooms include: - Rainfall showers, deep soaking tubs, and free toiletries - Balconies and daily housekeeping ## Similar properties ![Master Suite with Private Heated Pool.](https://images.trvl-media.com/lodging/107000000/106760000/106752000/106751998/6a36dfb6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amaranto Hotel Boutique Bacalar - Pool - Breakfast included - Spa - Free WiFi 10 Exceptional 43 reviews CA $213 CA $261 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=106751998&PinnedHotelID=106751998&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/82542ef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - A pie de Laguna - Bacalar Bacalar - Pool - Breakfast included - Pet-friendly - Free WiFi 9.0 Wonderful 168 reviews CA $142 CA $175 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-11&endDate=2025-10-12&selected=53019950&PinnedHotelID=53019950&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/58000000/57200000/57191100/57191067/3c9bb9c3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### La Galuna Bacalar Mario Villanueva Madrid - Pool - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 229 reviews CA $90 CA $113 total includes taxes & fees Oct 31 - Nov 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=57191067&PinnedHotelID=57191067&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Suite, Jetted Tub](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 359 reviews CA $116 CA $144 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=38966652&PinnedHotelID=38966652&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/40000000/39080000/39070500/39070443/6d5466e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tuparenda Bacalar Mario Villanueva Madrid - Pool - Breakfast included - Free WiFi - Air conditioning 9.6 Exceptional 259 reviews CA $82 CA $103 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=39070443&PinnedHotelID=39070443&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/94000000/93530000/93521600/93521563/768bbfa6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar - Pool - Parking included - Free WiFi - Restaurant 9.8 Exceptional 147 reviews CA $246 CA $301 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=93521563&PinnedHotelID=93521563&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/100000000/99930000/99921200/99921155/d379a092.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel y Eco-Cabañas Azul María Bacalar Bacalar - Pool - Spa - Pet-friendly - Free WiFi 8.4 Very good 18 reviews CA $54 CA $69 total includes taxes & fees Oct 18 - Oct 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=99921155&PinnedHotelID=99921155&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun loungers](https://images.trvl-media.com/lodging/65000000/64410000/64409400/64409348/d967326f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Aakal Lagoon Front Bacalar - Breakfast included - Free WiFi - Air conditioning - 24/7 front desk 8.6 Excellent 240 reviews CA $145 CA $179 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=64409348&PinnedHotelID=64409348&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/67000000/66430000/66425600/66425545/477978e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Our Habitas Bacalar – Adults Only Bacalar - Breakfast included - Spa - Parking included - Free WiFi 9.6 Exceptional 232 reviews CA $320 CA $390 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=66425545&PinnedHotelID=66425545&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room | Bathroom](https://images.trvl-media.com/lodging/27000000/26960000/26958300/26958274/09ded73e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mia Bacalar Luxury Resort & Spa Bacalar - Pool - Breakfast included - Spa - Pet-friendly 8.6 Excellent 264 reviews CA $282 CA $345 total includes taxes & fees Oct 15 - Oct 16 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=26958274&PinnedHotelID=26958274&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:00 PM at scheduled times and on request - Free uncovered self parking on site ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 130 to 295 per person - A bar/lounge - A poolside bar - A restaurant - Couples/private dining - Snack bar/deli ### Things to do - Beach volleyball - Bicycle rentals - Free beach club - Kayaking - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - Limited-hour front desk ### Guest services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Free pool cabanas - Garden - On a private beach - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Renovated entire property - March 2022 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Deep soaking bathtub - Free toiletries - Rainfall showerhead - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Champagne service ### More - Air conditioning - Individual decor - Individual furnishings - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 5:30 PM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The property charges 3 percent for credit card payments The front desk is open daily from 8:00 AM - 10:30 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation At check-in, guests must provide a negative PCR COVID-19 test result Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 72 hours prior to check-in ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 130 to 295 per person - Airport shuttle fee: MXN 702 per person (roundtrip) - Airport shuttle fee per child: MXN 702 (roundtrip), (from 4 to 11 years old) - Credit card charges are subject to a surcharge of 3 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 8:30 AM to 10:30 PM No pets and no service animals are allowed at this property ### Property is also known as Cabañas Luxury Bacalar Hotel Cabañas Luxury Bacalar Hotel Cabañas Luxury Bacalar Bacalar Cabañas Luxury Bacalar Hotel Bacalar ## Frequently asked questions ### Does Cabañas Luxury Bacalar have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:30 AM–10:30 PM. ### Is Cabañas Luxury Bacalar pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Cabañas Luxury Bacalar? > Self parking is free at this property. ### What time is check-in at Cabañas Luxury Bacalar? > Check-in start time: 3:00 PM; Check-in end time: 5:30 PM. ### What time is check-out at Cabañas Luxury Bacalar? > Check-out is at noon. ### Does Cabañas Luxury Bacalar provide a shuttle to the airport? > Yes, there's an airport shuttle that runs 6:00 AM–10:00 PM on request. A fee of MXN 702 per person applies. ### Where is Cabañas Luxury Bacalar located? > Nestled on the beach, this Bacalar hotel is within a 15-minute walk of Cenote Esmeralda and Cenote Cocalitos. Cenote Azul and Municipal Spa of Bacalar are also within 2 mi (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Cabañas Luxury Bacalar Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.8 Location ### 8.6 Staff & service ### 9.4 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 21 8 - Good 12 6 - Okay 4 4 - Poor 4 2 - Terrible 3 ### 10/10 Excellent #### Leticia Nov 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place is clean and peaceful and the staff was friendly and helpful. ##### Leticia Stayed 6 nights in Nov 2023 ### 10/10 Excellent #### Miguel Jul 16, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The girl in the front desk was amazing. She was very knowledgeable and attentive to our every needs. She gave us alot of information of where to go and what to do so we could enjoy Bacalar. It was an amazing place, the property was great. We gad everything we needed there on grounds. ##### Miguel Stayed 2 nights in Jul 2023 ### 2/10 Terrible #### Keith Aug 8, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities If you wanna stay on the lake this is not the place! This hotel isn’t on “a white sand beach”. Lake very hard to access with lots of restrictions. Pool not super clean and falling apart. Over priced for what you get. We left a day early to find a place with better water access. ##### Keith Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### javier rene Aug 3, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### javier rene Stayed 2 nights in Jul 2023 ### 8/10 Good #### Enrique Aug 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities ##### Enrique Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Cristina Jul 23, 2023 ##### Cristina Stayed 2 nights in Jul 2023 ### 4/10 Poor #### mario Jul 19, 2023 Liked: Cleanliness, staff & service No funcionaba el clima y las cama chica y muy incómoda Muy cara. Para la calidad ##### mario Stayed 1 night in Jul 2023 ### 4/10 Poor #### Martin Jul 13, 2023 Liked: Cleanliness Disliked: Staff & service, room comfort #### Servicios inadecuados El lugar tiene bonita estructura pero no adecuada para dar el servicio de hospedaje y la foto de la marina no es de ellos. ##### Martin Stayed 2 nights in Jul 2023 ### 8/10 Good #### Angel Jul 13, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Bonita pero. No tiene muelle ##### Angel Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Ivette Feb 1, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente hotel Maravilloso el servicio fue magnífico de principio a fin en todas las áreas ![](https://a.travel-assets.com/ugc/hotel-reviews/7454A68C70FAF1E73C5D75A030718A0488171F8F1675270526788.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ivette Stayed 3 nights in Jan 2023 ### 10/10 Excellent #### Miguel Angel Aug 11, 2022 ##### Miguel Angel Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Cesar Jul 22, 2022 ##### Cesar Stayed 3 nights in Jul 2022 ### 8/10 Good #### gina Jun 2, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hide out spot 😂 We had an amazing time, although it rain all night we all had fun. The birds were so beautiful ![](https://a.travel-assets.com/ugc/hotel-reviews/E1649C8D4314DF7A33F7EDDC1934AAA9F450DDB41654185140409.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### gina Stayed 1 night in May 2022 ### 8/10 Good #### Francia Jan 5, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lugar bastante bonito. El lugar es bastante bonito, tal cual como las imágenes. El servicio de recepción es excelente, muy amables y limpias las instalaciones. Reservé dos habitaciones y una de ellas el baño tenía mal olor, solo eso! Aún así lo recomiendo y podría regresar a éste establecimiento. ##### Francia Stayed 1 night in Jan 2022 ### 4/10 Poor #### ANTONIO Aug 5, 2021 ##### ANTONIO Stayed 5 nights in Jul 2021 ### 10/10 Excellent #### Verified traveller Jul 13, 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities over all its is a nice place to stay, the staff very friendly, and safe. I will highly recommend ##### Verified traveller Stayed 4 nights in Jul 2021 ### 10/10 Excellent #### josefina, los Cabos Sep 23, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lo mejor de lo mejor. Camas muy comodas. Desayuno incluido. Jardines muy bien cuidados Excelente lugar para descansar ##### josefina Stayed 2 nights in Sep 2020 ### 6/10 Okay #### :) Mar 21, 2020 Liked: Staff & service, property conditions & facilities El agua está helada, y para que salga caliente te dicen que tienes que dejarla correr, lo cual hace que se desperdicie demasiada agua si alguno de los huéspedes lo hace. También me tocó que uno de los baños que tienen por el restaurante estaba completamente sucio, y no funcionaba. ##### :) Stayed 3 nights in Mar 2020 ### 8/10 Good #### Verified traveller Mar 20, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort todo en general bien Solo falló un día la chapa de la puerta no tenia seguro pero al día siguiente nos cambiaron de habitación Y un poco de olor en el baño como por falta de uso Atención del personal muy bien y del Gerente ##### Verified traveller Stayed 3 nights in Mar 2020 ### 4/10 Poor #### Verified traveller Mar 13, 2020 Liked: Amenities, property conditions & facilities Disliked: Staff & service No tenían mi reservación. Me dijeron que mandaron un mail ellos directamente cancelándome y nunca recibí ese correo. Por parte de Expedia no recibí ningún tipo de aviso. Expedía decía que mi reservación estaba bien y así no era por parte del hotel. Lamentablemente la opción que me dio el hotel fue darme una habitación más cara. Y cobrármela aparte de la reservación de expedía. ##### Verified traveller Stayed 1 night in Mar 2020 ### 6/10 Okay #### Rose Feb 25, 2020 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities The property was clean and the staff was nice. The room however smelled of sewage. There is probably an issue with the plumbing. The room and washroom were open concept. As the doors did not have a screens on it we could not open the doors for fresh air as there were a lot of mosquitoes. ##### Rose Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Luigi Feb 14, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Luigi Stayed 1 night in Jan 2020 ### 6/10 Okay #### Verified traveller Jan 21, 2020 Liked: Cleanliness, staff & service Está muy completo el hotel, pero en la página decían que los cuartos tenían tina y no tenía nada. Aparte de que no tiene vista a la laguna. ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 5, 2020 ##### Verified traveller Stayed 1 night in Dec 2019 ### 6/10 Okay #### CARMEN Dec 2, 2019 Muy bonito y moderno, pero no comodo ni practico para personas mayores o bebes o carreolas ##### CARMEN Stayed 1 night in Nov 2019 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - 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