Title: Bacalar 777 Hotel Boutique - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=23301759&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Bacalar 777 Hotel Boutique Tranquil lakeside retreat offers the perfect balance of relaxation and adventure with kayaking and hiking opportunities plus convenient amenities for travelers ## Photo gallery for Bacalar 777 Hotel Boutique ![Massage - Bacalar 777 Hotel Boutique (Bacalar)](https://images.trvl-media.com/lodging/24000000/23310000/23301800/23301759/ee2e6a9a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Bacalar 777 Hotel Boutique (Bacalar)](https://images.trvl-media.com/lodging/24000000/23310000/23301800/23301759/11b30956.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Suite, 1 Bedroom, Bathtub, Lagoon View - Bacalar 777 Hotel Boutique (Bacalar)](https://images.trvl-media.com/lodging/24000000/23310000/23301800/23301759/0b9924d6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Bacalar 777 Hotel Boutique (Bacalar)](https://images.trvl-media.com/lodging/24000000/23310000/23301800/23301759/c804112b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Bacalar 777 Hotel Boutique (Bacalar)](https://images.trvl-media.com/lodging/24000000/23310000/23301800/23301759/6b44ec11.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Bacalar 777 Hotel Boutique sits on the lake, offering a peaceful getaway with garden grounds and an onsite gym. Enjoy kayaking, hiking, and biking, then relax at the bar. Practical touches include free WiFi in common areas and luggage storage. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 27 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=23301759&PinnedHotelID=23301759&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=23301759&PinnedHotelID=23301759&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 28 - Dec. 29](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=23301759&PinnedHotelID=23301759&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=23301759&PinnedHotelID=23301759&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=23301759&PinnedHotelID=23301759&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=23301759&PinnedHotelID=23301759&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=23301759&PinnedHotelID=23301759&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=23301759&PinnedHotelID=23301759&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 2 of 2 rooms ### View all photos for Deluxe Suite, 1 King Bed, Bathtub, Lagoon View ![Terrace/patio](https://images.trvl-media.com/lodging/24000000/23310000/23301800/23301759/94893903.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed, Bathtub, Lagoon View 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Separate dining area Air conditioning Separate bedroom Day bed Ceiling fan Blackout drapes/curtains Designer toiletries - 1356 sq ft - 1 bedroom - Lagoon view - Sleeps 3 - 1 King Bed ### View all photos for Family Suite, 1 Bedroom, Bathtub, Lagoon View ![1 bedroom, desk, blackout drapes, bed sheets](https://images.trvl-media.com/lodging/24000000/23310000/23301800/23301759/5894b0cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Suite, 1 Bedroom, Bathtub, Lagoon View 9.0 Wonderful 4 reviews ### Highlights Balcony or patio Separate dining area Air conditioning Separate bedroom Ceiling fan Blackout drapes/curtains Designer toiletries Private bathroom - 1367 sq ft - 1 bedroom - Lagoon view - Sleeps 5 - 2 Queen Beds and 1 Twin Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Bacalar-777-Hotel-Boutique.h23301759.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FChetumal-Hotels-Bacalar-777-Hotel-Boutique.h23301759.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.72699%2C-88.35861&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0kE21ixNYB9vAXZfa4ppSAaQ5m0=) Boulevard Aaron Merino Fernandez, Mz 1 Lt 77\. Boulevard Costera, Bacalar, QROO, 77930 #### What's nearby - Lake Bacalar \- 6 min drive \- 2.5 km - Polytechnic University of Bacalar \- 14 min drive \- 8.9 km - Laguna Bacalar Ecological Park \- 15 min drive \- 9.2 km - Fort of San Felipe \- 15 min drive \- 10.0 km - Municipal Spa of Bacalar \- 17 min drive \- 11.0 km #### Getting around - Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 48 min drive #### Restaurants - ‪asadero el establo - ‬8 min drive - ‪Las Miches De La 1 - ‬10 min drive - ‪Marisqueria El Taco Loco - ‬7 min drive - ‪Xoloitzcuintle Bacalar - ‬9 min drive - ‪Mistura - ‬10 min drive ## About this property ### Bacalar 777 Hotel Boutique Hotel near Lake Bacalar Take advantage of a terrace, a garden, and a bar at Bacalar 777 Hotel Boutique. Enjoy the gym, as well as activities like kayaking and hiking/biking. Free WiFi in public areas and a restaurant are available to all guests. You'll also find perks like: - An outdoor pool - Free self parking - Luggage storage, tour/ticket assistance, and concierge services - Smoke-free premises Room features All guestrooms at Bacalar 777 Hotel Boutique have comforts such as air conditioning and separate dining areas, in addition to amenities like free bottled water. Extra amenities include: - Bathrooms with designer toiletries and separate tubs/showers - Balconies or patios, separate dining areas, and ceiling fans ## Similar properties ![Deluxe Suite, Jetted Tub](https://images.trvl-media.com/lodging/39000000/38970000/38966700/38966652/93131ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MBH Maya Bacalar Hotel Boutique Bacalar - On private beach - Hot tub - Spa - Parking included 8.8 Excellent 380 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=38966652&PinnedHotelID=38966652&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun loungers](https://images.trvl-media.com/lodging/65000000/64410000/64409400/64409348/d967326f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Aakal Lagoon Front Bacalar - Breakfast included - Free WiFi - Air conditioning - 24/7 front desk 8.6 Excellent 264 reviews CA $218 CA $267 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=64409348&PinnedHotelID=64409348&HadPinnedHotel=true®ionId=-1&adults=2) ![Villa Khaban Private Pool Lagoon Front - 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Free WiFi - Restaurant 8.8 Excellent 19 reviews CA $215 CA $264 total includes taxes & fees Dec 29 - Dec 30 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-29&endDate=2025-12-30&selected=75993828&PinnedHotelID=75993828&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room | Bathroom](https://images.trvl-media.com/lodging/27000000/26960000/26958300/26958274/09ded73e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mia Bacalar Luxury Resort & Spa Bacalar - Pool - Breakfast included - Spa - Pet friendly 8.6 Excellent 274 reviews CA $380 CA $463 total includes taxes & fees Jan 7 - Jan 8, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=26958274&PinnedHotelID=26958274&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/104000000/103060000/103050300/103050211/5a07ad4f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Azulea Bacalar Hotel & Spa - Lagoon Front Bacalar - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 57 reviews CA $391 CA $477 total includes taxes & fees Jan 16 - Jan 17, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=103050211&PinnedHotelID=103050211&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/54000000/53020000/53020000/53019950/82542ef3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel CasaBakal - A pie de Laguna - Bacalar Bacalar - Pool - Breakfast included - Pet friendly - Free WiFi 9.0 Wonderful 177 reviews CA $200 CA $246 total includes taxes & fees Jan 5 - Jan 6, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-05&endDate=2026-01-06&selected=53019950&PinnedHotelID=53019950&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free self parking on site - Limited onsite self parking ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Gym - Hiking/biking trails - Kayaking - Outdoor pool ### Family friendly - Living room - Outdoor pool - Separate bedroom - Separate in-room dining area - Snack bar/deli ### Conveniences - Limited-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - On a lake - Picnic area - Terrace ### Spa - Spa services ### Accessibility - No elevator ### More - 1 floor - 9 buildings - Built in 2018 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub - Designer toiletries - Private bathroom - Separate bathtub and shower - Towels provided ### Food and drink - Free bottled water - Separate dining area ### More - Air conditioning - Ceiling fan - Desk - Living room - Mobile key entry - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 9:00 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions The front desk is open daily from 8 AM - 9:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments, and cash Cashless transactions are available Safety features at this property include a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as 777 Hotel Boutique Bacalar 777 Boutique 777 Boutique Bacalar 777 Boutique Bacalar Bacalar 777 Hotel Boutique Hotel Bacalar 777 Hotel Boutique Bacalar Bacalar 777 Hotel Boutique Hotel Bacalar ## Frequently asked questions ### Does Bacalar 777 Hotel Boutique have a pool? ### How much does it cost to stay at Bacalar 777 Hotel Boutique? ### Is Bacalar 777 Hotel Boutique pet-friendly? ### How much is parking? ### What time is check-in at Bacalar 777 Hotel Boutique? ### What time is check-out at Bacalar 777 Hotel Boutique? ### Where is Bacalar 777 Hotel Boutique located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Bacalar 777 Hotel Boutique Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 10 Location ### 8.6 Staff & service ### 8.4 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 44 8 - Good 14 6 - Okay 8 4 - Poor 4 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Marysol Jul 1, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful hotel and wonderful staff! The restaurant food is delicious and recommended. Can't wait to come back. ##### Marysol Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### PAULETTE Feb 14, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was so peaceful! ##### PAULETTE Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Ricardo Jun 26, 2023 Amazing place quiet and peaceful. Good service. ##### Ricardo Stayed 2 nights in Jun 2023 ### 8/10 Good #### Paola Jul 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel ##### Paola Stayed 2 nights in Jul 2022 ### 10/10 Excellent #### Allan Dec 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Relax and unplug! We were treated like Family! Everyone in the entire hotel went beyond to make us feel awesome! ![](https://a.travel-assets.com/ugc/hotel-reviews/5C163B5D5F92CB0B1ED47EEDDC43067E87D727A01703622314737.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Allan Stayed 1 night in Dec 2023 ### 8/10 Good #### Desiree Jul 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful small property that feels and looks like paradise on earth! Mimi was so nice! Stay here to disconnect…Wi-Fi could have been better. ##### Desiree Stayed 2 nights in Jun 2022 ### 8/10 Good #### Carine Aug 14, 2023 Disliked: Staff & service The location is amazing Great room but quite old : some rust in the bathroom and not a lot soap / shampoo as we were 5 in the facility One restaurant but service was very long It would be appreciated to improve the welcoming part for guests ##### Carine Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Verified traveller May 1, 2023 Liked: Cleanliness, staff & service, property conditions & facilities This Hotel is excellent I would recommend it highly Lunch and dinner with doubts 1400sf rooms. All lake views. Quiet and peaceful oasis Definitely I would recommend Your pick up at dock. Very impressive ##### Verified traveller Stayed 1 night in Apr 2023 ### 8/10 Good #### Alfredo Pimentel Aug 17, 2023 Liked: Staff & service, property conditions & facilities X ##### Alfredo Pimentel Stayed 3 nights in Aug 2023 ### 6/10 Okay #### Manuel Apr 10, 2023 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities This is a great off the beaten path place to stay at and not leave. The dirt road is horrible and the location is confusing to find. The price is high because some room conditions, a/c, toilets, etc. are in disrepair and not to par with the price point. ##### Manuel Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Susana Berenice Jul 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Nice facilities, direct access to La Laguna, and very kind people. The view is beautiful and you can enjoy swimming in La Laguna. Internet signal is not so good so bring a book. Bring water and other basic supplies like drugs because there is no stores near, although there is a restaurant with tasty options and the town is at 20 minutes. Fully recommended. ##### Susana Berenice Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Víctor Hugo Jul 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy lindo y cómodo. El personal muy amable ##### Víctor Hugo Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Liliana Mariles Jul 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Es un lugar bonito, tranquilo, con una gran atención. ##### Liliana Mariles Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Avdaly May 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nos gusto mucho el hotel, la comida deliciosa y los precios muy bien, las instalaciones muy bonitas, limpias y de fácil acceso para las personas mayores, tiene una excelente vista a la laguna y la atención de la señora Araceli y del señor que le ayuda, de primera, nos sentimos como en casa, sin duda volveríamos a regresar ##### Avdaly Stayed 2 nights in May 2025 ### 10/10 Excellent #### Miryam Apr 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar está divino, nos trataron excelente, se me olvidó su nombre pero la Srita. Que nos recibe en recepción muy linda, educada y disponible a nuestras necesidades, Rogelio que hace de todo un tipazo, nos consintieron en todo, la comida muy rica, tienen desayunos, comidas y cena, los cuartos muy amplios hermosos con jacuzzi, comedor, sala exterior, la vista maravillosa a la Laguna, muy limpio todo, tienen para todos los gustos, te proporcionan juegos de mesa, gimnasio al aire libre, incluyen kayaks nos metimos a la Laguna en ellos y muy divertido. Tienen servicio externo y llegó un barquito por nosotros ahí mismo en el muelle para el tour de recorrer la Laguna de los siete colores increíble. Todo vale la pena. Solo la llegada hablen por teléfono porque el GPS te manda por un camino horrible y así les explican que hay un segundo camino para llegar al hotel, igual es de terracería no está tan lindo pero si está mejor y más corto que el otro, municipio debe de arreglar, hay mucho hoteles hermosos por la zona. No se arrepentirán, definitivamente vuelvo a hospedarme ahí cuando regresemos, fuimos 6 adultos y todos opinamos lo mismo. ![](https://a.travel-assets.com/ugc/hotel-reviews/e285bcb5-3209-4159-87f5-85846d85e05e-1745946294424.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/40508fbe-c6af-482b-9215-7434744f5382-1745946293792.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Miryam Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Samy Dec 24, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Terrible Ne correspond pas aux photos, odeur dégoût dans la chambre, eau jaune qui sort du robinet et de la douche, moisissure sur tout les rideaux, piscine non traiter sans filtres, équipement de muscu à l extérieur rouille, bref nous avions booker deux nuit nous sommes partis après une nuit. L équipe sur place est gentille et serviables ils font de leur mieux mais l’hôtel est juste vétuste et ce n est pas possible de proposer ce type de location et surtout à ce prix. Énorme déception, encore une fois le personnel est serviable mais ça ne rattrape pas le hygiène. ##### Samy Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Julio Feb 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo excelente, volvería a hospedarme en el hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/81DDE7DB2332F7E9616CEC960824DEBDB82ED47B1676672498719.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Julio Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Keyla Nov 18, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities El lugar está hermoso! Muy limpio y los cuartos cómodos y espaciosos. Lo mejor de todo fue la atencion de todo el staff, muy atentos y amables. Hicieron que disfrutaramos nuestras vacaciones al maximo. Gracias por todo! Espero regresar pronto. ##### Keyla Stayed 4 nights in Nov 2022 ### 6/10 Okay #### Nohemi Aug 17, 2022 Liked: Cleanliness, property conditions & facilities Disliked: Amenities No hay señal de teléfono ni de internet Es de difícil acceso la llegada al hotel por la terracería ##### Nohemi Stayed 5 nights in Aug 2022 ### 2/10 Terrible #### Angiedy Aug 2, 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Al llegar estaban comiendo en la oficina llena de moscas, la piscina tenía un mal olor y verde por la falta de mantenimiento. El cuarto tenía un jacuzzi el cual no funcionaba. La habitación estaba sucia, llena de telarañas y polvo. Decía q incluía desayuno y solo me indicaron q podía escoger frutas, jugo o café pero no ambas. La parte del gimnasio se veía muy mal estado. No tenía en el restaurante comida suficiente para 4 personas pq así me lo indicaron. ##### Angiedy Stayed 2 nights in Jul 2022 ### 6/10 Okay #### Alejandro Jul 1, 2022 No tiene WiFi, ni servibar ##### Alejandro Stayed 2 nights in Jun 2022 ### 4/10 Poor #### Alma Delia Zetina Jun 30, 2022 Disliked: Cleanliness, amenities, property conditions & facilities LA HABITACION GRANDE PERO SUCIA, PARA LLEGAR AL HOTEL EL CAMINO PELIGROSO ##### Alma Delia Zetina Stayed 1 night in Jun 2022 ### 6/10 Okay #### Alejandra Jun 7, 2022 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities The place is beautiful, clean and new, their people try their best, but, they don't have internet connection, (I am a nature lover but I work while I travel) no tv, no way to communicate with the front desk (they don't have front desk). The hotel is far from town, the entrance to the hotel is a bad terrace. I recommended to drive a Jeep or a pic up truck, small vehicles have a hard time. ##### Alejandra Stayed 3 nights in Jun 2022 ### 2/10 Terrible #### Verified traveller May 13, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pesima experiencia Terrible experiencia!!! Llegamos y no habia nadie en recepción. No tienen personal para bajar y subir maletas. Llegamos y nuestras habitaciones no estaban lista y ya eran las 4 pm. El aire acondicionado no servía en las 2 habitaciones. Pedi habitaciones dobles, eramos 6 personas, me dieron habitaciones con solo 1 cama king, siendo q tenian una habitacion doble diaponible, dandome la excusa de q era de otro precio, cuando mi reservacion dice habitaciones dobles con vista a la laguna. La alberca no funcionaba, "tenia tratamiento" en plena temporada alta. No ponen ni jabon o shampoo en los baños. En mi habitación la mesa y sillas estaban infestadas de termitas, falta mantenimiento. Me bonificaron $400 en el desayuno por la falta de aire acondicionado. Para colmo el camino para llegar esta terrible y la señal ni se diga ni para cobrar con tarjeta tienen señal. Lo unico bueno es q esta frente a la laguna. ##### Verified traveller Stayed 1 night in Apr 2022 ### 6/10 Okay #### Ingrid May 12, 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### Mitigés Le lieu est incroyable c'est indéniable, et les chambres sont très belles, mais malheureusement rien ne s'est passé comme prevu pour nous. Un concours de circonstances certainement. Nous avons dû payer un supplément pour notre chambre. Nous sommes un peu déçus de notre expérience. Merci à José le Barman qui a égayé notre moment. Attention, la restauration ferme assez tôt, et la route est difficilement praticable si vous souhaitez aller manger à l'exterieur de l'hôtel, il faut juste le prévoir. ##### Ingrid Stayed 1 night in Mar 2022 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - Adults Only All Inclusive](https://www.expedia.ca/Cancun-Hotels-Excellence-Riviera-Cancun-Adults-Only-All-Inclusive.h1120449.Hotel-Information) > > [Bahia Principe Luxury Akumal - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Akumal-All-Inclusive.h869980.Hotel-Information) > > [Bahia Principe Grand Tulum - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Tulum-Newly-Renovated.h870784.Hotel-Information) > > [Barceló Maya Riviera - Adults Only - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Riviera-Adults-Only.h36023215.Hotel-Information) > > [Grand Riviera Princess - All Inclusive ](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Riviera-Princess-All-Inclusive.h2661557.Hotel-Information) > > [Hotel Riu Dunamar - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Dunamar-All-Inclusive.h18133944.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.ca/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Planet-Hollywood-Beach-Resort-Cancun-All-Inclusive.h36774901.Hotel-Information) > > [Catalonia Riviera Maya Resort and Spa All Inclusive](https://www.expedia.ca/Puerto-Aventuras-Hotels-Catalonia-Riviera-Maya-Resort-And-Spa-All-Inclusive.h659775.Hotel-Information) > > [Bahia Principe Grand Coba - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Grand-Coba-All-Inclusive.h1414071.Hotel-Information) > > [Ocean Coral & Turquesa All Inclusive](https://www.expedia.ca/Cancun-Hotels-Ocean-Coral-Turquesa-All-Inclusive.h1823032.Hotel-Information) > > [Hilton Cancun, an All-Inclusive Resort](https://www.expedia.ca/Cancun-Hotels-Hilton-Cancun.h57171807.Hotel-Information) > > [Barceló Maya Palace - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Palace-All-Inclusive.h1749343.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.ca/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.ca/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Dreams Sapphire Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Now-Sapphire-Riviera-Cancun.h866428.Hotel-Information) > > [Secrets Akumal Riviera Maya - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Secrets-Akumal-Riviera-Maya-Adults-Only-All-Inclusive.h10489505.Hotel-Information) > > [Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Royalton-Splash-Riviera-Cancun.h78626183.Hotel-Information) > > [Dreams Riviera Cancun Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Riviera-Cancun-Resort-Spa.h2941578.Hotel-Information) > > [Dreams Natura Resort & Spa - All Inclusive](https://www.expedia.ca/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Dreams Jade Resort & Spa - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Dreams-Jade-Resort-Spa-All-Inclusive.h2474091.Hotel-Information) > > [Hotel Riu Palace Costa Mujeres - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Riu-Palace-Costa-Mujeres-All-Inclusive.h23985441.Hotel-Information) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information)