This was our first visit to this hotel, set in the centre of Chester. It was a surprise for my husband's birthday and to my delight we received a complimentary upgrade on our room when we arrived! The room was amazing and the staff were attentive and courteous at all times. We didn't manage to sample the food at the restaurants, as they were fully booked. However, the breakfast in the morning was perfect. The only thing I would mention is that I paid for breakfast to be included yet the following day I was charged for breakfast. When questioning I was advised I had only paid for continental so be careful.
Spent a lovely two nights in this hotel and loved being able to walk out of the door and being right in the centre of things. We had paid for room only and were happy to pay extra for the breakfast, however, when we went down next day we found if was £17.50 each which seems a little excessive if you only fancy a coffee and coissant. However, this did not spoil our stay as we went out to the local cafes and spent under £10 for both of us!!
Had a lovely stay for husbands 50th hotel put a card & chocolates in the room along with some vouchers to have free drinks in the bar on them! Lovely hotel lovely staff & fantastic location. Will def be back.
Terrific location - kind and thoughtful staff - excellent food and refreshments - a spacious, immaculate room. Even the view on the courtyard was lovely. We LOVED that the floors/rooms were named after Royalty. The weather was terrific too, but I can't attribute that directly to Best Western Premier Queen. Maybe they just have connections at the Highest Levels!
Poor welcome on arrival. Restaurant had limited menu with overpriced food for what it was! Room clean and warm but no wardrobe or chest of drawers. No place to put case on! Floor boards very noises! No lift! Breakfast over priced!
Best thing about this hotel is the car park.
Ok but not a four star!
Sitting on the banks of the River Dee, Chester is a beautiful city and the gateway to North Wales. The striking city walls envelop the medieval town, offering superb views of Chester Racecourse and the famous Eastgate Clock for those who walk the circuit. Grosvenor Park gives way to 20 acres of greenery, where visitors can ride the miniature railway and admire the fountains and streams along the way.