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Reviews of Chester Station Hotel, Sure Hotel Collection by BW

3 out of 5

Reviews

6.8
Rating 10 - Excellent. 123 out of 662 reviews" "
Rating 8 - Good. 221 out of 662 reviews" "
Rating 6 - Okay. 155 out of 662 reviews" "
Rating 4 - Poor. 95 out of 662 reviews" "
Rating 2 - Terrible. 68 out of 662 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Polly

Liked: Staff & service, amenities, property conditions & facilities
The hotel has an excellent balance of historic character and modern convenience. A delight to stay in.
Stayed 2 nights in Oct 2021

10/10 Excellent

Sandy

Travelled with group
Liked: Property conditions & facilities, room comfort
Closed redirected to the amazing Queen Hotel
When we arrived we found the station hotel closed and redirected to the queen's Hotel, which was fabulous. The place itself is amazing, service faultless. If I have to pick a fault being woken up on our last morning at 7am by the laundry delivery was annoying, the hotel can organise latter deliveries. As I said otherwise it was an excellent stay in an amazing hotel
Stayed 2 nights in Aug 2021

8/10 Good

Katie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice and good location
Our stay was lovely, hotel was nice however our room had not been cleaned properly. We found a hair grip on our floor and our bag of coffee etc had empty milk cups in so clearly had not been changed. We went to reception and they gave us fresh coffee etc. and also went and hoovered our room there and then. Bed not very comfortable and we feel rooms would benefit from air con. Otherwise we enjoyed our stay and we would stay here again. Ideal location for getting into chester centre, 10-15min walk.
Stayed 2 nights in Jul 2021

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant
Came just for an overnightstay whilse visiting a friend.mention to hiymtel i struggled to get in to a bath and they gave us the nicest ground floor room with lots of space , a fan and everything you need. Was spotlessly clean.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Queens hotel was excellent and would stay there again.
Stayed 1 night in Jul 2021
Response from The Queen Team on Jul 11, 2021
Thank you so much for your review - we hope to see you return to us.

6/10 Okay

Amy

Liked: Staff & service, room comfort
Disliked: Cleanliness
The hotel booked had shut down and no one told us
The hotel we had booked was closed down and we had to go to the sister hotel near by, which we only discovered after having to call the number on the booking. Apparently we should have been told of the change?! The room was right next to the only elevator of the hotel we could hear it going up and down all day and night, and the button to call the lift was horrendous. There was only one roll of toilet roll which we only discovered in the night at which time we couldn’t go down to reception for more. The room itself was pleasant enough just very tired and in need of some tlc. It was extremely hot in the night, and there wasn’t any fans or air con. The lady on reception was lovely it’s just a shame the room and location of the room wasn’t as good as she was. We probably wouldn’t stay there again
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel.
Great to start getting back to normal, nice stay , but it would be good see a better menu in the resturant with more choice ,and for familys staying a childrens menu.
Stayed 1 night in Jun 2021

4/10 Poor

Paul

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel closed but they’re happy to take the booking
The hotel was closed when I got there and told to head the The Queens Hotel, 20m down the road towards the station. Got there then to be told I couldn’t stay as I couldn’t prove I was there for business even thigh I had official documented letter advising so. Felt a bit like I was a burden and not had this experience at other Best Westerns. Not good!
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel wasn't in operation
I booked a night's stay and when i got there the hotel was closed.
Stayed 1 night in Apr 2021

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from The Hotel Team on Apr 1, 2021
Thank you for your response.

2/10 Terrible

Gabriela Alejandra

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking fine
So disappointed, they change the hotel at last minute, they ask me to move the car to the parking and register plates in their screen, I paid but yesterday arrive a parking fine to my address
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location as it was just 5 minutes walk from town and easy to find as I’ve stayed there before
Stayed 2 nights in Dec 2020
Response from The Queen Hotel Team on Jan 4, 2021
Thank you for your kind review!

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2020
Response from The Queen Hotel Team on Dec 13, 2020
Thank you for your review!

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2020
Response from The Queen Hotel Team on Dec 13, 2020
Thank you for your review!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queen at Chester
From the welcome at the front desk to the breakfast the next morning, we have had a really enjoyable stay. Comfy bed, beautiful building and very good breakfast.
Stayed 1 night in Dec 2020
Response from The Queen Hotel Team on Dec 13, 2020
Thank you for your lovely review!

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Queen Hotel on Nov 25, 2020
Thank you for your review!

8/10 Good

r

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2020
Response from The Queen Hotel on Oct 20, 2020
Thank you for your review!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very good one way system and sanitation stations to work against COVID.
Stayed 2 nights in Oct 2020
Response from The Queen Hotel on Oct 20, 2020
Thank you for your review!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from The Queen Hotel on Oct 20, 2020
Thank you for your review!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from The Queen Hotel Team on Oct 3, 2020
Thank you for your review!

6/10 Okay

Bri, Carmarthen

Business traveller
Liked: Staff & service, amenities
I was moved to The Queen as it's part of the same chain and the Chester Station Hotel is now called the Westminster so this review is of the Queen: Very well organised Covid arrangements and clean throughout. The breakfast was exceptional, much improved from a previous stay some years ago. Only niggle was the TV did not work which I did not bother to report. Building is grand but tired and creaky which seems to amplify late night guest noise. Staff friendly and courteous.
Stayed 1 night in Sep 2020
Response from The Queen Hotel Chester on Sep 14, 2020
Thank you for your review!

2/10 Terrible

Tracy

Disliked: Cleanliness, property conditions & facilities, room comfort
never again!
Rundown and tired. Room smelt stale and foisty Not a wink of sleep due to herd of elephants in room above all night clearly partying.Told reception but not interested. Checked out in disgust at 7am Will not return
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
We got to the hotel and it wasn't open, saying we had to go over the road to the Queens Hotel, when we arrived we were told we couldn't have a proper breakfast like booked instead we would be given a continental breakfast at the door. Not happy with that at all considering the extra paid i was expecting a full English. When our continental breakfast came there was barely anything in there very disappointing wish i was told beforehand so i could have gone to a cafe in the city instead.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from The Queen Hotel Team on Aug 30, 2020
Thank you for your review!

8/10 Good

Simon, London UK

Business traveller
Liked: Cleanliness, staff & service, amenities
I appreciate that they are unable to open their restaurant for meals but to offer a quite pathetic “breakfast in a bag” with ni choice of what goes into it and still charge the full price is a little disingenuous. Otherwise a very comfortable
Stayed 1 night in Aug 2020
Response from Queen Hotel Team on Aug 30, 2020
Thank you for your review! We are doing our best to try get our breakfast room back in order for guests. We have taken on your comments on board.

8/10 Good

james

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from The Queen Hotel on Aug 18, 2020
Thank you for your review!

8/10 Good

Murdoch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tay at the Queen Hotel Chester
Stayed twice on this trip at the beginning and end and enjoyed my stay. Nice old hotel in a quiet area but right next to the railway station but within a short walk to the town centre. Both were at The Queen Hotel as this one was closed
Stayed 1 night in Aug 2020
Response from The Queen Hotel on Aug 17, 2020
Thank you for your review!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from The Queen Hotel Team on Aug 13, 2020
Thank you for your review!

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from The Queen Hotel on Aug 18, 2020
Thank you for your review!

2/10 Terrible

Peter, Brookmans Park

Business traveller
Liked: Cleanliness
Sure hotel was closed due to COVID so we stayed at Queens around the corner.
Stayed 1 night in Aug 2020
Response from The Queen Hotel on Aug 13, 2020
Thank you for your review!

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from Chester, Sure Hotel on Jul 23, 2020
Thank you for your review

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable accommodation, great location and friendly staff
Stayed 2 nights in Mar 2020

8/10 Good

Hannah

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at the property,room was very large with huge bed,an older building but would definately stay again
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020

6/10 Okay

Phil, Warrington

Travelled with family
Liked: Cleanliness, staff & service
Comfy bed ,room's a bit out dated ,shower not the best ,had to run the water for 5 minutes before it got warm
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location close to train station and about ten minutes a walk from the centre of town. Friendly efficient staff. Good powerful and temperature controlled shower.
Stayed 2 nights in Feb 2020

10/10 Excellent

Claire, Llandudno

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I had booked for two nights with different agents and it was no trouble for them to keep me in the same room for two nights .. the staff were so helpful and friendly nothing was to much trouble .. will certainly stay again
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. The rooms are a little dated but everything you require is there and they are clean
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with group
We just needed a room for the night as we were going to a concert
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Change of room requested as room 211 was an attic room up wobbly steps with tiny window in ceiling; claustrophobic. Excellent receptionist who understood our concerns. We were given a much better brighter room 109 even though we had paid rock bottom price for our 2 night stay with a sitting area with 2 easy chairs which led to a v comfortable break.
Stayed 2 nights in Jan 2020

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay and the staff were excellent.
Stayed 2 nights in Dec 2019

8/10 Good

Richard

Liked: Staff & service
Hotel chester
Full of character but a little tired reasonable value for money very convenient for the train and city centre
Stayed 2 nights in Dec 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service
Hallmark Inn Chester Hotel is 1-2 minutes away from Chester train station.... Around 15-25 minutes away from the city center. The hotel needs some renovation. Very decent price on the two nights that I have stayed there. Good size of room.
Stayed 2 nights in Dec 2019