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Reviews of Hotel de Bourbon - Mercure Bourges

4 out of 5
Hotel de Bourbon - Mercure Bourges
Boulevard De La Republique, Bourges, Cher

Reviews

8.6

Excellent

Rating 10 - Excellent. 201 out of 403 reviews" "
Rating 8 - Good. 147 out of 403 reviews" "
Rating 6 - Okay. 35 out of 403 reviews" "
Rating 4 - Poor. 14 out of 403 reviews" "
Rating 2 - Terrible. 6 out of 403 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mr Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would of been helpful to know the restaurant is closed on Sunday evening
Stayed 1 night in Sep 2023

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from la réception on Jun 9, 2023
Bonjour Mariya, Tout d'abord, merci d'avoir pris le temps donner votre avis sur notre établissement. Nous sommes ravis d'avoir pu répondre de façon satisfaisante à vos attentes.Bien cordialement

8/10 Good

Stephen

Stayed 1 night in May 2023
Response from la réception on Jun 9, 2023
Bonjour Stephen, Nous tenons à vous remercier de ce retour d'expérience, positif. Nous sommes satisfait d'avoir pleinement répondu a vos attentes

8/10 Good

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and unique building (formerly an abbey and extremely old). Wonderful restaurant and breakfast. Room service could be a little more diligent with filling the fridge with water, remembering to refill coffees in room and provide milk
Stayed 4 nights in Apr 2023
Response from la réception on Jun 9, 2023
Hello dear Penny, We are glad that you had a good stay in our hotel.Thank you to taking time to share your lovely experience.We hope to see you for your next trip by Bourges.Kind regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy to find, parking,
Great location, out of the hotel and left and within 5 to 10 minutes walking you are right in old town and all the bars and restaurants and amazing historic buildings. lovely garden to sit in, bar and fabulous restaurant (although in the hotel, its a separate business you need to book ) it looks like a knights banqueting hall.
Stayed 2 nights in Apr 2023
Response from Jean-Arnaud Directeur Adjoint on Jun 9, 2023
Dear Mark, We thank you for your outstanding review .We are glad that you had a good stay.Kind regards

6/10 Okay

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for one night
Nice building with nice staff. Room was very small but fine for one night. Bathroom needs updating. Toilet bowl full of limescale. I would have asked to move rooms if we had been staying longer. Convenient location opposite a beautiful public park and walking distance to the cathedral and town centre. Onsite parking is a bonus. We ate in the restaurant was truly dreadful and to be avoided.
Stayed 1 night in Sep 2022

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice hotel, has garden space, nice way to spend the evening. Staff are very helpful, breakfast was good and plenty of onsite parking.
Stayed 1 night in Aug 2022

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Mike

Stayed 1 night in Jul 2022

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel converted from an old Abbey Book the restaurant if you arrive on Sunday or Monday as the town is shut restaurant wise
Stayed 1 night in Jul 2022

2/10 Terrible

Chris

Stayed 1 night in Jun 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
France 22
Very nice hotel , lovely building with lots of historical interest. Very good breakfast with plenty of different choices. We had a lovely evening meal in the main restaurant, very atmospheric
Stayed 2 nights in May 2022

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An abbey-hotel
It was a stop-over on the way back to Paris. Only issues: the windows are too small and the heating was too much. When we opened the windows to let in some fresh air, the noise from the street was disruptive. Great bathroom products: Nuxe. Great space for breakfast in the chapel of rhis ancient abbey turned hotel.
Stayed 1 night in Nov 2021

2/10 Terrible

Tim

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We use Accor hotels all the time, This time I couldnt get onto the new AllAccor site so used Expedia. What is clear is that while the price for a standard room is similar, the hotel keep their very worst rooms for booking through Expedia, tiny room , I happened to have a laser measure with me and it was 13m2. ordinary double bed, small by accor standards, very hard bed and awful pillows, right on the road with no ac.. RESULT, no sleep. Also no facilities above those expected at a 3* hotel unacceptable and not why I booked a 4 star(in therory) hotel
Stayed 1 night in Sep 2021
Response from Hotel de Bourbon Mercure de Bourges on Sep 24, 2021
Dear Tim, Thank you for taking the time to tell us about your experience at the Hôtel de Bourbon - Mercure Bourges. We are really sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Romain Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and breakfast area, nice & clean rooms. Very nice staff; room service was good considering the circumstances (COVID19)
Stayed 1 night in Dec 2020
Response from Jean-Arnaud on Jan 10, 2021
We very much appreciates your comments regarding your stay at the Hôtel de Bourbon - Mercure Bourges. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean-Arnaud

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Terina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Lovely stopover. Not sure much different in restaurant apart from staff wearing masks but meal was fabulous and was a bit surprised at a buffet breakfast during Covid times. Outside area beautiful for drinks and coffee properly socially distanced!
Stayed 1 night in Jul 2020

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bourges stopover
Lovely stay. Room quite small but unique. Bed little small for two 6ft men but comfy. Staff helpful and polite.
Stayed 1 night in Jul 2020

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Hotel de Bourbon
This is a beautiful old building that has been very stylishly converted from an old abbey. It has a lovely atmosphere and rooms are very comfortable with excellent beds and beddings. Bathroom a tadge small but cleanliness and modernness can’t be faulted. Great that the toilet is separate and privacy is good. The room has a fridge, safe & tea and coffee making facilities. Buffet breakfast served in the gorgeous dining hall, was fresh, varied and satisfactory, very nice coffee served from a machine that offers latte, cappuccino etc. A really helpful reception lady got me some fresh milk to make tea in the room which was really kind, as hotels mostly offer no milk or the tiny milk capsules that are not sufficient. It’s a shame mercure only offer paper cups in the rooms, and not pottery, especially as it is not a budget hotel. There is a decent gym which my son used. Had dinner in the evening, three courses for €29 or a’la Carte menu which is not hugely expensive. The food is typically French and nicely served. Waiters were helpful and offered an english menu to help with translation. Pretty outside garden/patio to sit and enjoy a drink or some had breakfast there.
Stayed 1 night in Jul 2020

10/10 Excellent

Tom, Oxford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 2 nights on the way down and the way back from our stay in France. Both nights were great. It’s a very beautiful building and close to the city centre for restaurants and sightseeing. The staff are very well trained and delightful especially Jean Annaud who was very professional. Thanks Tom&Anna
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019

6/10 Okay

Christopher

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lovely building. Staff was very nice and helpful.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Exceeded our expectations. Fantastic breakfast and location
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Brouges
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a beautiful building. Room very clean. Staff are friendly and welcoming too. Great breakfast! Easy walking distance to the historic quarter. Free self parking in secure car park.
Stayed 2 nights in Aug 2019

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Bourbon Bourge 03August2019
Refined, relaxing and quite practical. Nice friendly service. Actually booked 2 prestige rooms but not quite on parity for some reason. Room 303 much better than 301as had extra shower plus electronic air conditioning & more room etc… Hotel bar closed I think a bit too early for a Saturday night too. Breakfast on the terrace was a delight with great service. Bourge is a lovely city.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in quiet setting on edge of Bourges
Stayed 1 night in Jul 2019

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
A beautiful hotel in an elegant building but has all the modern features we demand nowadays.The staff at check in were exceptional . Perfectl location for the centre of Bourges. Breakfast had lots of choice and particularly liked the scrambled eggs. We had one evening meal which was good , my only critiscm was that we felt rushed between the courses not relaxed. Get rid of the boards and have a table menu ,as the staff seemed stressed having to carry the blackboard from table to table. Food was excellent .
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed on many occasions and have never been disappointed. Fabulous hotel in easy walking distance to the centre.
Stayed 1 night in Jul 2019

10/10 Excellent

Alistair

Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good position , thoughtful welcoming staff happy to help. The receptionist had reserved a car charger for us as we were arriving late and made room for us in a fully booked restaurant. Outstanding.
Stayed 1 night in Jul 2019

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and good food.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful building, sensitively modeled. Good atmosphere, comfortable room, excellent restaurant, welcoming staff.
Stayed 1 night in Jun 2019

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
A really nice hotel in a great setting. Staff very friendly and helpful. Restaurant setting is amazing. Our one night stay was an absolute pleasure
Stayed 1 night in Jun 2019

10/10 Excellent

France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Presley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Clean Efficient Great location Very nice facility
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The staff were friendly and helpful. Also has a lovely restaurant.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
No hot water, had to have stone cold shower and the room was so hot, something must have been wrong with the heating as it was way to hot. No explanation from staff
Stayed 1 night in Jan 2019

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best part of Bourges
Grand dinning room with quality food and local wines. Perfect location, close to shops and city area. Lovely staff.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful local food and wine
Stayed 2 nights in Dec 2018