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Reviews of Somerset Greenways Chennai

4.5 out of 5
Somerset Greenways Chennai
No. 94 Sathyadev Avenue, MRC Nagar, Raja Annamalai Puram, Chennai, Tamil Nadu

Reviews

8.8

Excellent

Rating 10 - Excellent. 98 out of 167 reviews" "
Rating 8 - Good. 44 out of 167 reviews" "
Rating 6 - Okay. 14 out of 167 reviews" "
Rating 4 - Poor. 6 out of 167 reviews" "
Rating 2 - Terrible. 5 out of 167 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Balaji, cupertino

Liked: Cleanliness, amenities, property conditions & facilities
Courteous,friendly staff and clean place
Stayed 1 night in Dec 2023
Response from Ram on Jan 23, 2024
Dear Guest,Thank you for taking the time to share your stay experience at Somerset Greenways Chennai!It is very encouraging for us to know that you had several delightful moments during your stay.We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Warm regards,Mansur Ahmed, General Manager.

8/10 Good

venkatesh babu

Travelled with family and small children
Good service! Nice people and known them for 8 yrs Property is little older but hospitality and staff are very helpful and greatly recommend this for families and couples Self contained apartments are good 👍
Stayed 7 nights in Oct 2023
Response from Ram on Oct 29, 2023
Dear Guest,Thank you for taking the time to share your stay experience at Somerset Greenways Chennai!It is very encouraging for us to know that you had several delightful moments during your stay.We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Warm regards,Mansur Ahmed, General Manager.

8/10 Good

vaisalle

Stayed 3 nights in Sep 2023
Response from Ram on Oct 29, 2023
Dear Guest,Thank you for taking the time to share your stay experience at Somerset Greenways Chennai!It is very encouraging for us to know that you had several delightful moments during your stay.We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Warm regards,Mansur Ahmed, General Manager.

10/10 Excellent

Dhandapani

Liked: Cleanliness, amenities, property conditions & facilities
I liked the Hotel very much. Excellent.
Stayed 5 nights in Apr 2023
Response from Ram on May 3, 2023
Dear Guest,Thank you for taking the time to share your stay experience at Somerset Greenways Chennai!It is very encouraging for us to know that you had several delightful moments during your stay.We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Warm regards,Mansur Ahmed, General Manager.

6/10 Okay

Ravi

Liked: Cleanliness, property conditions & facilities
The base drum noise from the ground floor made me sleepless till midnight and such noise certainly affects the brain and nervous system of the guests. This must be at once remedied.
Stayed 1 night in Mar 2023
Response from Ram on May 3, 2023
Dear Guest, Thank you for rating us. We apologize for your uncomfortable stay with us as we had a low rating, please let us know what went wrong to address and to get resolved. We hope you will consider staying with us again by giving us a chance to serve you better. Warm Regards

10/10 Excellent

Sivamani

Stayed 1 night in Mar 2023
Response from Ram on May 3, 2023
Dear Guest,Thank you for taking the time to share your stay experience at Somerset Greenways Chennai!It is very encouraging for us to know that you had several delightful moments during your stay.We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at any one of our serviced residences.Warm regards,Mansur Ahmed, General Manager.

10/10 Excellent

Krithivasan

Stayed 3 nights in Feb 2023

8/10 Good

Vinoth Kumar

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good

8/10 Good

MUHILAN

Travelled with group
Liked: Room comfort
Queues in the Reception for check-in and check-out
Reception staff not adequate nor efficient... Long queue for check-in and a still longer queue for Checkout..
Stayed 1 night in May 2022

10/10 Excellent

Ramadurai

Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and helpful. The service apartment type rooms with utensils, spacious rooms was good. What I did not like was there was no place for my driver to take a shower. Most other hotels of this standard have these facilities for the drivers.
Stayed 2 nights in Apr 2022
Response from Manager - Guest Service on Apr 28, 2022
Dear Guest, Thank you for taking time tor review us. Hope you had comfortable stay with us. With regards to your feedback on Drivers place, we do have separate Drivers Wash Room. We look forward to welcoming you again

10/10 Excellent

Shiv

Stayed 6 nights in Mar 2022
Response from Manager - Guest Service on Mar 22, 2022
Dear Guest Thank you for this high rating. Hope you had comfortable stay with us, we look forward to welcoming you again. Kind Regards

4/10 Poor

RAVI B

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Food in the restaurant was very good & i cud notice 10-20 tiny cockroaches in the cupboard area as well as the bathroom...this was very disappointing
Stayed 1 night in Nov 2021
Response from Manager - Guest Service on Nov 24, 2021
Dear Guest, Thank you for taking time review us. Though you had enjoyed the stay, however, we are sorry for the inconvenience on pest, we have sealed the room for further treatment to arrest complete pest, if any. We will make sure to allot standard room after proper investigation. Please excuse us by giving us chance to serve you better. Kind Regards

2/10 Terrible

Mayur Surana Vijay Kumar

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Kumaran

Travelled with family
Liked: Cleanliness, room comfort
Nice comfy stay
Stayed 1 night in Mar 2021
Response from Manager-Guest Service on Apr 3, 2021
Dear Guest, Thank you for this review. Hope you had a comfortable stay with us. We look forward to welcoming you again. Warm Regards

2/10 Terrible

Bharat

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2020
Response from Manager-Guest Service on Dec 28, 2020
Dear Guest, Thank you for rating us. We apologize for your uncomfortable stay with us as we had a low rating, please let us know what went wrong to address and to get resolved. We hope you will consider staying with us again by giving us a chance to serve you better. Warm Regards

10/10 Excellent

VETRIVELU

Travelled with family
Liked: Cleanliness, room comfort
Peaceful and relax
Quiet and clean place, friendly and helpful staffs the food was very good. Room is need and clean If I am Chennai again my first choice would be Somerset Greenways Chennai
Stayed 4 nights in Mar 2020
Response from Manager-Guest Service on Nov 4, 2020
Dear Guest, Thank you for taking the time to review us. We shall share your feedback, which will get to motivate our team members. We look forward to welcoming you again. Warmest Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Room service took very long. Otherwise it was good. Front desk service good.
Stayed 11 nights in Dec 2019
Response from Manager- Guest Service on Mar 3, 2020
Dear Guest, Thank you for this review. We will share your feedback to our Team, we are sorry for the delay on room service, we will definitely work out to do speedy services. We look forward to welcoming you again. Warmest Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Nice hotel with huge rooms. Very courteous staff.
Stayed 1 night in Feb 2020
Response from Manager-Guest Service on Feb 22, 2020
Dear Guest, Thank you for this review. Hope you had comfortable stay with us. We look forward to welcoming you again. Warmest Regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice hotel but staff/service was awful
Somerset was in a great location and was convenient to access restaurants and sightseeing. Room was very comfortable. One of things that irked me during my stay was they wouldn't provide me an extra room key even though its 2 guests in the room. Mind you, the key they provide needs to be used for power and if one person has to go down to grab something the other person has to stay in the room with no lights and AC. Elevators are also need your room key to get in to the floor. I had to argue and fill out an additional form to get an extra key. Management should be cognizant about this as this was a major inconvenience to the guests.Normally, hotels provide with 2 keys if there are 2 guests. Phone in our room did not work and even after complaining no one came to check on it. Staff was not responsive to any of our needs. Room was comfortable and very spacious.
Stayed 1 night in Jan 2020
Response from Manager-Guest Service on Feb 10, 2020
Dear Guest, Thank you for taking time to review us. Hope you had comfortable stay with us. With regards to the room key, we do provide extra key getting, authorization letter as we found our guests misplacing keys, which leads safety issue, however we will make sure to provide on guest request immediately, also we had noted of responsiveness we will certainly take training session, to provide speedy service to our customers. Please do accept our sincere apology for the inconvenience caused. Kindly return us by giving us chance to serve you better. Kindest Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location. excellent services. rooms good. transportation good.
Stayed 3 nights in Jan 2020
Response from Manager-Guest Service on Feb 1, 2020
Dear Guest, Thank you for the review. Hope you had comfortable stay with us. We look forward to welcoming you again. Warmest Regards

10/10 Excellent

Ketheeswaran

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2020

6/10 Okay

Cyril Rajkamal

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2019
Response from Manager-Guest Service on Jan 17, 2020
Dear Guest, Thank you for rating us. Hope you had comfortable stay with us. We look forward to welcoming you again. Warmest Regards

10/10 Excellent

Garfet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel with truly lovely staff
First class service. Absolutely faultless. Could not be more polite and helpful. Hotel has a hidden gem with the cheese restaurant which I recommend the cheese calamari? Sounds strange but tasted great. All the restaurant staff and security top notch will definitely be back.
Stayed 5 nights in Jan 2020
Response from Manager-Guest Service on Jan 13, 2020
Dear Guest, Thank you for this review. We look forward to welcoming you again. Warmest Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff incredibly helpful, polite and accommodating. Restaurant served great food and service was excellent. Pool is amazing!
Stayed 2 nights in Jan 2020
Response from Manager-Guest Service on Jan 13, 2020
Dear Guest, Thank you for taking time to review us. Hope you had comfortable stay with us. We look forward to welcoming you again. Warmest Regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch, impressed.
Stayed for 4 nights. Apartment was excellent, grear faciliities and the staff were extremely helpful. It's very rare that I can't find a serious fault, but on this occasion I can't. Gym was great as well, good running machines and well maintained. Food in the restaurant downstairs was superb as well... chicken tikka masala was to die for! I just came to chill out and see a bit of Madras.. don't think Madras would draw me back - but the apartments just might!
Stayed 4 nights in Dec 2019
Response from Manager-Guest Service on Dec 30, 2019
Dear Guest, Thank you for this great review. We hope that you will allow us to serve even better in future stay. Warmest Regards

6/10 Okay

Travelers, California

Travelled with group
Liked: Cleanliness, staff & service, amenities
The property was nice the only inconvenience that I had was that I found several cockroaches in the room. I informed the staff and they sent someone to spray. The following day again I found another cockroache in the bathroom. Also, I found a tick on my bed cover, I informed the reception staff and they apologized but I don't recall them sending someone to check the room and disinfect or check for more ticks.
Stayed 4 nights in Dec 2019
Response from Manager-Guest Service on Dec 19, 2019
Dear Guest, Thank you for taking time to review us. We are sorry for the inconvenience caused during your stay with us. We will make sure that we have thorough check before we allot room to our customers. Hope you will consider us to stay again to see our actual standard. Kindest Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Beautiful hotel. Great view even from lower floors. Was much nicer than we were expecting. A washer/dryer in the room! Large room, comfy bed. Great restaurants. Rooftop pool was stunning. Fitness center top notch. Used it twice in our 2.5 day stay. Transportation from hotel to airport is about 2000 rupees. But hotel suggested getting our own taxi - they arranged it for us. It was less than 500 rupees. We really appreciated that. Great deal.
Stayed 2 nights in Nov 2019
Response from Manager-Guest Services on Dec 9, 2019
Dear Guest, Thank you for taking time to review us. We will share your stay experience to our team, which really motivates us further. Once again thank you for being with us. We look forward to welcoming you again. Warmest Regards

4/10 Poor

CONG

Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good facility. The rooms are spacious and have all facilities. The best feature is their in-house restaurant and coffee house which serves guests 24x7. Breakfast is included and you have good choice of food.
Stayed 1 night in Nov 2019
Response from Manager - Guest Service on Nov 13, 2019
Dear Sir, Thank you for taking time to review us. Hope you had memorable and enjoyable stay with us. We look forward to welcoming you again. Warmest Regards

6/10 Okay

Bala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the property were excellent and the service exceptional. The only problem, which appears not to have been fixed, despite repeated feedback, is the smell of stale food as you enter the breakfast area. This is because of poor ventilation and it is right next to the kitchen. The smell is off-putting. The breakfast area is a bit cramped.
Stayed 6 nights in Aug 2019
Response from Guest Service Manager on Aug 19, 2019
Dear Guest, Thank you for taking time to review us. Our apology for the inconvenience caused on food smell at the entrance, during your breakfast. We will certainly look into this area and resolve at soonest. We look forward to welcoming you again. Kind Regards

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Manager on Aug 7, 2019
Dear Guest, Thank you for rating us. Hope you had enjoyable stay with us. We look forward to welcoming you again. Warmest Regards

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Manager on Aug 7, 2019
Dear Guest, Thank you for rating us. Hope you had comfortable stay with us. We look forward to welcoming you again. Warmest Regards

10/10 Excellent

ramesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel i’ve ever stayed at! Best staff
Amazing service, amazing staff. Especially Ganesh, Monish, and Bushan! They were extremely kind and helpful, accommodating us with late night room reschedules, and last minute van bookings. Will definitely stay here again.
Stayed 2 nights in Jul 2019
Response from Guest Service Manager on Jul 29, 2019
Dear Guest, Thank you for taking time to write this review. Hope you had comfortable stay with us. I will definitely share your feedback to entire Team as this will simply motivate them to work towards our customers effectively. We look forward to welcoming you again. Kind Regards

10/10 Excellent

Jae Seok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Manager-Guest Service on May 30, 2019
Dear Guest, Thank you for rating us. Hope you had comfortable stay with us. We look forward to welcoming you again. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin took time, we were allocated a temporary studio room and then after 3 hours we were moved to our room.
Stayed 2 nights in May 2019
Response from Guest Service Manager on May 29, 2019
Dear Guest, Thank you for this review We are sorry for the delay to allot room. we will make sure that room is ready upon guest arrival. Hope you had comfortable stay with us. We look forward to welcoming you again. Warmest Regards

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. Spacious, clean and modern 2 bedroom apartment. Complimentary breakfast was delicious too
Stayed 1 night in May 2019
Response from Manager-Guest Service on May 22, 2019
Dear Guest, Thank you for taking time to write this review. Hope you had enjoyable stay with us. We look forward to welcoming you again. Kindest Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very helpful customer service provided by Manish and Suresh
Stayed 10 nights in Apr 2019
Response from Guest Service Manager on May 22, 2019
Dear Guest, Thank you for taking time to write this review. Hope you had enjoyable stay with us. We will certainly share your feedback on our Staff member, which will get motivated to them. We look forward to welcoming you again. Warmest Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendly staff and food
Stayed 3 nights in Feb 2019
Response from Guest Service Manager on May 2, 2019
Dear Guest, Thank you for this review. Hope you had enjoyable stay, we look forward to welcoming you again. Warmest Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were pleasant and helpful. Breakfast spread was good as well. Overall, a good, quiet place
Stayed 2 nights in Apr 2019
Response from Guest Service Manager on May 2, 2019
Dear Guest, Thank you for taking time to review us. Hope you had comfortable stay with us. We look forward to welcoming you again. Kind Regards

10/10 Excellent

balasubramaniam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !!!
Stayed 1 night in Apr 2019
Response from Guest Service Manager on May 2, 2019
Dear Guest, Thank you for rating us. We look forward to welcoming you again Warm Regards

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019
Response from Guest Service on Apr 10, 2019
Dear Guest, Thank you for rating us. Hope you had comfortable stay with us. We look forward to welcoming you again. Warm Regards

8/10 Good

Hariharan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somerset stay
As always a very consistent and standard level of service from this hotel. Location is fairly central but the quality of the units which are studio or one bed room apartments is very good value. Apartments are equipped with all amenities and the front desk staff are very courteous and helpful
Stayed 1 night in Mar 2019
Response from Guest Service Manager on Mar 19, 2019
Dear Guest, Thank you for taking time to review us. Hope you had comfortable stay with us. We look forward to welcoming you again. Warm Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GREAT LOCATION; CLEAN, COMFORTABLE ROOM, GOOD SERVICE. NEGATIVE : THE CARPETS OUTSIDE OUR ROOM LEADING UP TO THE ELEVATOR ON 2ND FLOOR SMELLED ON DOG URINE THROUGHOUT OUR 6 DAY STAY!!
Stayed 6 nights in Feb 2019
Response from Guest Service Manager on Mar 23, 2019
Dear Guest, Thank you for taking time to review us. We are sorry for the disappointed stay, we will certainly look into corridor area and resolve this immediately. Please do accept our apology for the inconvenience cause. Kind Regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There’s a lot of insects inside room. And also my room was next to the room which under renovation. I can’t relax during their working noon time.
Stayed 1 night in Feb 2019
Response from Guest Service on Feb 7, 2019
Dear Guest, Thank you for taking time to review us. We sorry for the disappointment stay, we will certainly look check those apartment and make sure that defect free product to customers, Please do accept our sincere apology for the inconvenience. Kind Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean with good serving of breakfast. Dislike- the noise created by the crowd from the clubs in G floor.
Stayed 1 night in Feb 2019
Response from Guest Service Manager on Feb 5, 2019
Dear Guest, Thank you for taking time to review us. Hope you had comfortable stay with us. We are sorry for the noise in the Lobby are, we will make sure to handle such situation without any disturbance to our guest's. Kind Regards

10/10 Excellent

Shivani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Guest Service Manager on Feb 5, 2019
Dear Guest, Thank you for taking time to review us. Hope you had comfortable stay with us. We look forward to welcoming you again. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel so far in India. Excellent service Superb well kept swimming pool and roof terrace Apartment facilities are v good v useful to have a washing machine and cooking facilities. Overall a very enjoyable stay. Will certainly come back if in Chennai again
Stayed 2 nights in Jan 2019
Response from Guest Service Manager on Jan 8, 2019
Dear Guest, Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Warmest Regards

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Chennai
Great place, great location and great staff.
Stayed 5 nights in Oct 2018
Response from Guest Service Manager on Dec 24, 2018
Dear Guest, Thank you for this review. We hope you had comfortable stay with us. We look forward to welcoming you again. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but could be better for food
Whilst the Somerset is great for the long stay business people, you are a little limited by the food choices. The breakfast was formulaic and unimaginative and the quality of the fruits especially was ok. A good meal can be had at the Leela around the corner from the Somerset but a decent meal with drinks will set you back around Rs.5000 easily!
Stayed 11 nights in Oct 2018
Response from Guest Service Manager on Nov 7, 2018
Dear Guest, Thank you for taking time to review us. Hope you had comfortable stay with us. We will certainly look into our Food area to take appropriate action to make sure that our guests are happy with our Food and Beverages area also, please do accept our apology for the inconvenience caused. We look forward to welcoming you again. Warm Regards

4/10 Poor

PS, Austin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Arun at the fron desk was awesome. All the staff were very polite The property needs to be renoavted
Stayed 5 nights in Oct 2018
Response from Guest Service Manager on Oct 17, 2018
Dear Guest, Thank you for taking time to review us. Hope you had comfortable stay with us. we will certainly share your feedback to our team. which really get motivation to work efficiently towards customers. We look forward to welcoming you again. Kind Regards