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Shangri-la Hotel Chengdu

Star Rating
5 out of 5

Information

Reviews

4.6 / 5Wonderful
149 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Chengdu Museum
    19 min walk
  • Popular Location
    Taikoo Li
    19 min walk
  • Popular Location
    Chengdu IFS
    20 min walk
  • Airport
    Chengdu (CTU-Shuangliu Intl.)
    15 min drive

Choose dates to view prices

Book online or call:

1-866-500-4938
  • Deluxe Room, 1 King Bed, River View

    Room Amenities

    • River view
    • Sleeps 3
    More details
  • Deluxe Room, 2 Single Beds, River View

    Room Amenities

    • River view
    • Sleeps 3
    More details
  • Horizon, Room, 1 King Bed, River View

    Room Amenities

    • River view
    • Sleeps 3
    More details
  • Horizon, Room, 2 Single Beds, River View

    Room Amenities

    • River view
    • Sleeps 3
    More details
  • Executive Suite, 1 King Bed

    Room Amenities

    • Sleeps 3
    More details

About this area

Chengdu

Located in Chengdu, Shangri-la Hotel Chengdu is in the city centre. Sichuan Museum of Science and Technology and Jinsha Museum are cultural highlights, and travellers looking to shop may want to visit Chengdu IFS and Taikoo Li.

What's nearby

  • Popular Location
    Sichuan University - 15 min walk
  • Popular Location
    Chengdu Museum - 19 min walk
  • Popular Location
    Taikoo Li - 19 min walk
  • Popular Location
    Chengdu IFS - 20 min walk
  • Popular Location
    Chengdu United States Consulate - 4 min drive

Getting around

  • Huaxiba Station - 3 min drive
  • Chengdu South Railway Station - 7 min drive
  • Chengdu (CTU-Shuangliu Intl.) - 15 min drive

Restaurants

  • Where to eat
  • Shang Palace – Serves lunch and dinner.
  • Mooneys – Restaurant.
  • Cafe Z – Coffee shop.
  • Lobby Lounge – Coffee shop.

About this property

Shangri-la Hotel Chengdu

2 restaurants, an indoor pool and a nightclub are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge and 2 coffee shops/cafés are on-site. All 593 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and TVs with DVD players. Other amenities available to guests include separate sitting areas, 24-hour room service and fridges.

Policies

Check-in

Check-in between 2 PM - midnight
Express check-in

Special check-in instructions

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Check-out

Check-out before noon
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 408.0 per day.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 145.75 per person (approximately)
  • Rollaway bed fee: CNY 408.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: CNY 145.75 per person
  • 2 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour health club
  • Aerobics classes
  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Nightclub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa services
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Dry-cleaning service
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Meeting rooms
  • Conference space (32292 square feet)

Outdoors

  • BBQ grill(s)
  • Garden

Spa

  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

More

  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • TV/satellite channels
  • DVD player
  • premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Nearby things to do

Activities

  • Bike hire
  • Golf
  • Hiking/biking trails

Where to eat

  • Shang Palace – Serves lunch and dinner.
  • Mooneys – Restaurant.
  • Cafe Z – Coffee shop.
  • Lobby Lounge – Coffee shop.
4.6

Wonderful

5 - Excellent
100
4 - Good
36
3 - Okay
11
2 - Mediocre
2
1 - Poor
0
4.7
Cleanliness
4.6
Service and Staff
4.0
Amenities
4.5
Property condition

5/5 Excellent

React and solve the issue promptly. Staffs are pleasant and helpful. Food is good and fresh.

Stayed 2 nights in Aug. 2019

5/5 Excellent

Horizon Club is a Must have to differentiate from other hotels and service..

Stayed 6 nights in Mar. 2019

2/5

Charge assessed by hotel after I returned to U.S.

We stayed at Shangri La Chengdu on March 27th, 2018. The stay was pleasant and the staff was very nice, as with most Shangri La hotels. We were also informed at check-in that the first round of the mini bar was free. We used the mini bar accordingly and there was no charge. We traveled to another city for 4 days and returned back to the same Shangri La hotel. This time, although we reserved the same club room, the room was a grade lower. No electric curtains, towels for only one person, etc. When I asked if the first round of mini bar would be free, I can tell that the staff reluctantly said yes. We used the mini bar slightly, just a little snack for my son. There was no mention of any charges for the mini bar at check out. However, Shangri La charged me $21 after I returned to the state. When I sent an email expressing the inappropriateness of the $21 charge. No response from the hotel. It's not so much the $21. It is the lacked of proper notice at check out and a lacked of professionalism. Basically, we had no say. I've traveled the world. This is not how other Shangri la hotels behave. Very disappointing.

Stayed 1 night in Mar. 2018

4/5 Good

Quality consistent but sometimes it is difficult to get a taxi at the hotel.

5/5 Excellent

Highly recommended

We enjoyed our visit to the Shangri-la very much. The staff upgraded our two rooms to a family suite which was a wonderful surprise. The hotel was clean and situated in a perfect location. We enjoyed the lounge for happy hour and the breakfast had an endless selection of foods from all over the world.

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