I’m very disappointed. My luggage was lost twice. On my way to Bucharest and back from Bucharest. At Frankfurt I was asked to pay again the ticket, because I was at different gate (back and forth at Frankfurt airport) extremely stressed and panicked I was there 20 min. before the departure. I had to spend almost the whole day in Frankfurt airport in a crisis situation. In the evening, when was the next flight, there were people accepted just 10 minutes before departure. Why wasn’t this possible for me? Just because I was only one person? I had the worst experience ever.