Outdoor pool

Reviews of Motel 6 East Ridge, TN

2 out of 5
Motel 6 East Ridge, TN
1417 St. Thomas St, Chattanooga, TN

Reviews

5.4
Rating 10 - Excellent. 176 out of 1001 reviews" "
Rating 8 - Good. 154 out of 1001 reviews" "
Rating 6 - Okay. 145 out of 1001 reviews" "
Rating 4 - Poor. 151 out of 1001 reviews" "
Rating 2 - Terrible. 375 out of 1001 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Ed

The room was not a king bed they said that they didn’t have any more so I got a queen bed and the shower was very old and not too nice. Probably never will ever stay there again
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 23, 2024
Hi Ed,We're sorry to hear about your experience. Our team strives to accommodate guest preferences to the best of our ability, but unfortunately, room allocations can occasionally differ due to unforeseen circumstances. Regarding the shower, we apologize if it did not meet your expectations; we continuously work to maintain our facilities to the highest standards. Your feedback is valuable to us, and we will use it to improve our services for future guests.

6/10 Okay

Michael

Location convenient to plant show I was working at Camp Jordan.
Stayed 3 nights in Apr 2024
Response from Guest Relations Specialist on Apr 17, 2024
Hi Michael,We're delighted to hear that you found our hotel's location convenient for the plant show at Camp Jordan. Our team takes pride in offering a strategic location that caters to various events and attractions in the area. We aim to provide a comfortable stay with easy access to nearby venues. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for any future visits to the area.

6/10 Okay

Frank

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Guest Relations Specialist on Apr 17, 2024
Hi Frank,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Prime

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It smelled like marijuana there was loud drunk people hanging out all night. The rooms were dirty and the lock on the door didn’t work. There was also sketchy stains on the beds that resembled semen.
Stayed 2 nights in Apr 2024
Response from Guest Relations Specialist on Apr 17, 2024
Hi Prime,We apologize for any inconvenience you experienced during your stay. Ensuring the comfort and safety of our guests is our top priority, and we take all feedback seriously. We maintain strict policies against smoking in our non-smoking rooms and any disruptive behavior. Our housekeeping team upholds high standards of cleanliness, and we regularly inspect and maintain our facilities to ensure they meet our guests' expectations. We appreciate you bringing these concerns to our attention and will address them promptly.

2/10 Terrible

HEATHER

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no wifi, tv didnt work, holes and stains in sheets. If we weren't so tired after driving 10 hours today we would have left.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 7, 2024
Hi Heather,We're truly sorry to hear about your experience, and we understand how frustrating it must have been to encounter these issues during your stay. However, we strive to maintain high standards of comfort and service for all our guests, and it's disappointing to learn that we fell short in your case. Rest assured, we take your feedback seriously and will address the issues you've raised to ensure they don't occur in the future. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more seamless experience.

2/10 Terrible

Logan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Do not stay here.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 8, 2024
Hi Logan,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Poor

John

Disliked: Amenities, property conditions & facilities
Live ROACH on bathroom sink when lights turned on in AM. Was a non-smoking room BUT smelled smokey.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello John,We appreciate your feedback regarding your recent stay. We encourage guests to reach out to our management team directly for any concerns that may have arisen during their stay. Thank you for bringing this to our attention, and we hope to better serve you in the future.

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible staff and the room had roaches and I ask for a refund and the staff member said it wasn’t possible that it was their policy even though I complained
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on Apr 3, 2024
Hi Joshua,We're genuinely sorry to hear about your disappointing experience. However, we take cleanliness and guest satisfaction very seriously at our hotel, and we conduct regular inspections to ensure our rooms meet the highest standards. Our policy regarding refunds is designed to be fair and consistent for all guests, and while we understand your frustration, we regret that we were unable to accommodate your request on this occasion. Your feedback is valuable to us as we continually strive to improve our services.

4/10 Poor

Miroslav

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 31, 2024
Hi Miroslav,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

2/10 Terrible

Richard

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty linens, holes in the walls, very loud ppl, staff didnt care. Walls had stains all over them. The hotels was so gross.
Stayed 1 night in Mar 2024
Response from Manager on Mar 28, 2024
Hello Richard,We're sorry to hear about your experience. We appreciate your feedback and will address these concerns internally to ensure a better stay for our future guests. Thank you for bringing this to our attention.

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing special to report. Place was OK for the rate.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Sylvain,We appreciate your feedback and are glad to hear that you found our hotel satisfactory for the rate offered. Our team strives to provide comfortable accommodations at competitive prices, and we're pleased that you found value in your stay. If there are any specific aspects you feel could be improved upon, we welcome any additional comments to help us enhance the experience for future guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

4/10 Poor

Dewayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi Dewayne,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Sharon

Travelled with family
It was okay. Just a place to rest my head at.
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Mar 12, 2024
Hi Sharon,We appreciate your feedback and are glad to have provided you with a comfortable place to rest during your stay. Our team strives to offer a relaxing environment for all our guests, and we regret if there were any aspects of your experience that fell short of expectations. We continuously work to improve our services and facilities to ensure every guest enjoys a pleasant stay. Thank you for choosing our hotel, and we hope to welcome you back again in the future.

6/10 Okay

Mary

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
It was just a place to sleep
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Mar 12, 2024
Hi Mary,We appreciate your feedback and understand that our hotel served primarily as a place for rest during your stay. Our focus is to provide comfortable accommodations for our guests to enjoy a peaceful night's sleep. While we regret if your experience didn't fully meet your expectations, we hope you found our rooms conducive to rest and relaxation. Your insights are valuable as we continuously strive to enhance our services.

2/10 Terrible

Kris

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don't allow cooking unless it's them burning a pizza, or ramen, or toast, or sirracha. There is one microwave available til 10 pm from 9am for ALL guest to use. I brought it to a housekeepers attention and was laughed at.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Kris,We apologize for any inconvenience you may have experienced during your stay. We value all feedback and will address this with the team. Guests' concerns are taken seriously, and we will work to ensure a better experience in the future.

2/10 Terrible

Kris

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has roaches, stained bedding, I e watched them leave pillows on the ground and put them back on a room after overnight. The rooms are bait and switch as the property is undergoing renovation and they lie to get you here and upcharge for a double of you aren't lucky to get a king(no queens available) They are intrusive to your goods, i.e. vehicle, what you are doing in private, and backpedaling on what they say.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Kris,We take all feedback seriously and apologize for any inconvenience experienced. We encourage guests to reach out directly to management to address any concerns and provide further details for investigation and improvement. Your comments will be discussed with the team for future enhancements.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so kind and helpful in my time of need.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 7, 2024
Hi Crystal,We're delighted to hear that you had a positive experience with our staff during your stay. Providing exceptional service and assistance is a top priority for us, and we're glad that our team could be there for you when you needed support. Our staff members are dedicated to ensuring our guests feel welcome and cared for throughout their stay. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful experience in the future.

2/10 Terrible

Tabitha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I originally booked a non smoking room. Upon walking in, it REEKED. I thought maybe if I turned on the AC, it would dissipate, but the air the AC blew out smelled like pee. The room was also filthy, a hole punched in the wall, sticky floors and holes in the bedding. I requested a room change, down graded to 2 double beds from the king I booked and was charged MORE. Don't understand that since it's not my fault your non smoking room reeked of cigarettes. I'm severely allergic so there was no way I could stay in it ... The new room didn't smell, thankfully, but the floors were so sticky that your shoes stick and make noises as you walk around. I dropped my charger behind the beside table and that area was really nasty. Thankfully this was just a one night, mainly somewhere to sleep. But next time, I'll drive a bit further to the ones by the airport that are the same price, but rated 7 and 8 out of 10. Won't ever stay here again. Also, not like we were PLANNING on swimming, but I doubt this pool has been in service for years. I'll upload a photo of it if I'm able to. Also, if you paid for trip protection, check your statement. I booked as a solo traveler and expedia double charged me. I talked to customer service but they didn't fix it, after saying they would.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 7, 2024
Hi Tabitha,We're truly sorry to hear about your disappointing experience during your recent stay at our hotel. Maintaining a clean and comfortable environment for all our guests is of utmost importance to us, and we regret that we fell short of your expectations. We take your feedback seriously and will address the issues you've raised with our housekeeping and maintenance teams to ensure they are properly resolved. We strive to provide exceptional service to all our guests and hope you will consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
N
Response from Manager on Mar 3, 2024
Hello Terrell,We apologize for any inconvenience you may have experienced during your stay with us. Your feedback is crucial in our efforts to improve our service and facilities. Your comments have been shared with the relevant teams for further review. We appreciate your time in sharing your thoughts with us.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Alexandra,We are thrilled to hear that you had a fantastic experience during your stay with us! We appreciate your positive rating and look forward to welcoming you back again soon.

8/10 Good

Debbie

Liked: Amenities
Needs updating but clean and check in was fast
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Debbie,We appreciate your feedback on our efficiency at check-in and cleanliness. Your comments will be considered for future improvements. If you have any further concerns, please reach out to our management directly. Thank you.

10/10 Excellent

Edwward

Stayed 7 nights in Aug 2023
Response from Guest Relations Specialist on Mar 20, 2024
Hi Edwward,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Jeffery

Liked: Cleanliness
Nice and quite
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 13, 2024
Hi Jeffery,We're delighted to hear that you found our hotel to be a tranquil haven during your stay. Creating a peaceful environment for our guests is one of our top priorities, and we're thrilled that you were able to experience the serenity we strive to provide. Your comfort and satisfaction are paramount to us, and we're grateful for your acknowledgment of our efforts to maintain a serene atmosphere. Should your travels bring you back to the area, we look forward to welcoming you again for another peaceful retreat.

4/10 Poor

Garland

Travelled with family
Disliked: Property conditions & facilities
Property was under renovation. Lots of things didn’t work. Some noise and floors in room stuck to shoes
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 10, 2024
Hi Garland,We apologize for any inconvenience caused by our ongoing renovations. While we strive to minimize disruptions, it's possible that certain facilities may not have been fully operational during your stay. We understand the frustration regarding the inconveniences experienced, and rest assured, our team is working diligently to address any issues promptly. Your feedback is valuable to us as we continue to improve our services for future guests.

10/10 Excellent

Quinton

Travelled with family, Travelled with pets, Travelled with partner
Liked: Amenities
Only thing tha could be better is having a microwave. Other than that, nice place to rest.
Stayed 7 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Quinton,We appreciate your positive feedback on your overall experience at our hotel. While we currently do not provide microwaves in our rooms, we value your suggestion and will take it into consideration for future enhancements. Thank you for choosing our hotel for your stay and we look forward to welcoming you back in the future.

6/10 Okay

Dave

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property convenient to restaurants and to the Interstate. Staff friendly and helpful. Property very run down (undergoing major renovations). Room not cleaned to our standards. Bathroom definitely substandard and toilet far too low for elderly clients.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 6, 2024
Hi Dave,We appreciate your feedback and are glad to hear that you found our property convenient and our staff friendly and helpful. Please be informed that we are currently undergoing major renovations to address the concerns about the property's condition. We apologize for any inconvenience caused by the cleanliness of your room; rest assured, we will address this issue with our housekeeping team. Regarding the bathroom, we understand your concerns and will take them into consideration as we continue to improve our facilities. Thank you for bringing these matters to our attention.

10/10 Excellent

javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality
Stayed 7 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello javier,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to provide exceptional service to all our guests and regret that we may have fallen short in meeting your expectations. We value your comments and will use them to improve our services. Should you have any further concerns, please feel free to reach out to our management team directly.

2/10 Terrible

Walid

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This motel is extremely filthy. Cockroaches pop up from anywhere. From the sink from under the bed from the washroom. The floor is filthy. The pillows are extremely filthy.You will see yellow spots on the pillows if you remove the pillow case.The bed sheets also filthy the walls have mold! This motel should be called “motel negative 6!”
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Walid,Thank you for bringing your concerns to our attention. We apologize for any inconveniences you may have experienced during your stay. We take cleanliness very seriously and have strict protocols in place to address any issues. We encourage our guests to reach out to management directly to address their concerns and provide necessary feedback.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Response from Manager on Jan 27, 2024
Hello Erica,Thank you for choosing our hotel for your recent stay! We appreciate your positive feedback and are delighted to hear that you had a great experience. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Ervad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Guest Relations Specialist on Jan 23, 2024
HI Evrad,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Ervad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Guest Relations Specialist on Jan 23, 2024
Hi Evrad,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Poor

Lisa R

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 23, 2024
Hi Lisa,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Shay

Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Shay,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 20, 2024
Hello,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Dianna

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Feb 6, 2024
Hi Diana,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Kelsey

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 16, 2024
Hi Kelsey,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Kelsey

Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Kelsey,Thank you for rating our hotel with 5 stars! We appreciate you choosing to stay with us and we are delighted that you had a wonderful experience. We hope to have the opportunity to welcome you back in the future for another excellent stay.

10/10 Excellent

Scottie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 11, 2024
Hi Scottie,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on Jan 10, 2024
Hi Hannah,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet motel close to the interstates. People leave you alone here and dont bother you. Comfortable beds.
Stayed 4 nights in Nov 2023
Response from Manager on Jan 10, 2024
Hello Janet,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your kind words about our quiet location and comfortable beds. It's our aim to ensure guests have a peaceful and restful stay. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Dianna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management is very helpful. House burnt. Been staying here for 2 months.
Stayed 4 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Dianna,Thank you for your feedback. We appreciate your kind words about our helpful management team. We're sorry to hear about the fire incident and the inconvenience it may have caused during your extended stay. If you have any further concerns, we recommend reaching out directly to our management team for assistance.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and walkable
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Richard,We appreciate your positive feedback regarding the tranquility of our hotel and its convenient location for walking. Our team strives to create a peaceful and enjoyable environment for all guests. We're delighted to hear that you found the surroundings quiet, ensuring a restful stay. Additionally, we're pleased that our location's accessibility allowed you to explore the area comfortably. Thank you for taking the time to share your experience; we hope to welcome you back in the future.

2/10 Terrible

Junheng

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service India accent English and no a little bit patient,bad attitude against my stranger who less experienced in the US culture , the key cannot work at all, the bathroom door was broken,chase me twice for asking tips and hate me for my paid him several dollars tip, funny enough stay in the place,
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 9, 2024
Hi Junheng,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our team is committed to providing excellent service to all guests, regardless of cultural backgrounds. We take guest concerns seriously and will investigate the issues you raised, such as the key card and bathroom door concerns, to ensure that such incidents are addressed promptly. It is not our intention for guests to feel uncomfortable, and we will take steps to improve our service based on your valuable comments. Thank you for bringing these matters to our attention.

10/10 Excellent

Scottie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Scottie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Ericka

Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 25, 2024
Hi Ericka,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Terrible

Savannah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Utterly disappointed and will never do motel 6 here again. Me and my Husband have had MANY complications. Our TV didn't work we told them and they had someone come the next day and still didn't work. Then they said they'll get a new TV in the next day and didn't happen. We've had to use our phones and the network wouldn't work and we'd ask multiple time and just given a paper with numbers on it. Another problem We've had is the breakfast. They say there's breakfast but there isn't. Then they say only coffee and when we went for coffee they said no coffee. Also our room had to be cleaned and we were getting everything together so me, my husband and our son could go on a walk and told them when we'll be back so they can clean the room and they had already left and said tomorrow they'll come and that she was saying something about our deposit. Like hell I better get my money back because there's nothing in here worth breaking nor taking. I will get my money back and NEVER stay here. The negative reviews are spot on.
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Savannah,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was ok. Saw a couple roaches. Had to unplug mini fridge cause it was so noisy. Walls are absolutely disgusting and stains all over blankets and sheets. Bed was overall pretty comfortable and shower had nice pressure and hot water. Would I come here again? Ehh idk about that but for the price I guess you get what you pay for
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Nicole,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We take cleanliness seriously, and our team is committed to addressing any issues promptly. Rest assured that we will investigate and address the concerns you've raised to ensure a more pleasant experience for our future guests. We are pleased to hear that you found the bed comfortable and enjoyed the shower amenities. Your input is invaluable, and we thank you for bringing it to our attention.

10/10 Excellent

Ervad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Ervad,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Scottie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Scottie,We truly appreciate your 5-star rating! It was our pleasure to have you as our guest at our hotel, and we're thrilled to hear that you had such a fantastic stay. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Alma

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and safe rooms are clean
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on Dec 27, 2023
Hi Alma,We appreciate your positive feedback on the tranquility and safety of our hotel. Maintaining a serene environment for our guests is a top priority, and we are pleased to hear that you found our rooms to be quiet and safe. Our dedicated housekeeping team works diligently to ensure a high standard of cleanliness throughout the premises. Your satisfaction is paramount to us, and we look forward to welcoming you back for another enjoyable stay in the future.