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Reviews of MainStay Suites Chattanooga Hamilton Place

2.5 out of 5
MainStay Suites Chattanooga Hamilton Place
7030 Amin Dr, Chattanooga, TN

Reviews

7.8

Good

Rating 10 - Excellent. 88 out of 238 reviews" "
Rating 8 - Good. 74 out of 238 reviews" "
Rating 6 - Okay. 39 out of 238 reviews" "
Rating 4 - Poor. 20 out of 238 reviews" "
Rating 2 - Terrible. 17 out of 238 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service
Wasn’t expecting much given the location/cost/age of establishment plus finding one room to accommodate a family of six doesn’t always work out so well. Although the property is older as well as the furnishings, the pull out bed was a good size to fit two younger children and actually comfortable. Also the bedding seemed higher end and the double sized beds were the most comfortable of a hotel stay I’ve had in quite some time.
Stayed 1 night in Mar 2024

8/10 Good

Sheila

Travelled with partner
Liked: Amenities
I liked the big walk in shower with a shower chair
Stayed 1 night in Mar 2024

6/10 Okay

Becky

Travelled with partner, Travelled with group
Liked: Amenities
The room was very worn out. Walls were very thin and could hear the next room clearly. The carpet looked clean but the sofa was filthy. The bed was clean and comfortable. Definitely stayed in cleaner places but it wasn't the worst. We were only there for less than 12 hours so it served it's purpose.
Stayed 1 night in Feb 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from D on Feb 1, 2024
Would love to know why you chose to rate us a one out of a five. Any feedback would be helpful in correcting any issues.

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and location.
Stayed 1 night in Dec 2023

2/10 Terrible

Corey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Building smelled room was horrible doors was hanging off the hinges and bathroom was not fitting to wash in
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with space to relax.
Stayed 2 nights in Sep 2023
Response from d on Oct 2, 2023
Thank you for your kind rating and review. We appreciate you taking the time to let us know how well we served you.

10/10 Excellent

Terrill

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place tro stay
Stayed 1 night in Sep 2023
Response from d on Oct 2, 2023
Thank you for your favorable rating. We appreciate your business.

4/10 Poor

Ajak

Stayed 1 night in Jul 2023
Response from D on Sep 1, 2023
Ajak, thank you for taking the time to leave us a rating. If you could share any information that led you to leave only a 2, we would appreciate any feedback that we could address immediately.

2/10 Terrible

Alyson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stinky and dirty
As soon as you enter, location smells like pure cigarettes. The smell will begin from the lobby and move through the elevator, hallways and rooms. Front desk staff, not so friendly and don’t know what they’re doing. Gave us our key and we had to walk back down because our key didn’t work (light was red). House-keeping/Front desk will begin kicking you out before check out time. Wouldn’t prefer coming back.
Stayed 1 night in Jul 2023
Response from d on Jul 31, 2023
Thank you for your review. We care so much about our customers and want to always provide value and satisfaction. I will share your thoughts with our team to see how we can enhance our customer experience in the future.

4/10 Poor

Kim

Stayed 1 night in Jul 2023
Response from d on Jul 31, 2023
Thank you for your visit. I'm sorry that your recent experience with us didn't warrant a higher rating. If there is any specific feedback you can provide to help us improve, we welcome your comments.

4/10 Poor

Kathrine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from d on Jun 27, 2023
Thank you for your patronage. If there are any specific comments you can provide to help us improve, we welcome your feedback. What our guests think is important to us. Please let us know how we can make the experience better.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from D on Jun 21, 2023
thank you for your favorable rating, we hope to see you again soon.

8/10 Good

Tammy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from d on May 25, 2023
Thank you taking the time to rate our business. For your next visit, we will work hard to provide you with a 5-star experience.

2/10 Terrible

Cassandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy, said it was cleaned but it was not. Food on the floor, bathroom dirty. Some front staff were miserable. The hotel is very run down. We felt very unsafe, we left before the sun came up after a very poor sleep.
Stayed 1 night in Apr 2023
Response from d on May 7, 2023
Dear Cassandra, First I want to apologize for the experience you had at the MainStay Suites Chattanooga. I will be getting with the staff immediately to address the condition of your suite. This is not typical for us. I am a little concerned what room you were in, saying it was run down. We are in the middle of renovating, so I am not sure what you mean by that? Why did you feel unsafe?

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a weekend getaway
This is our first time at a MainStay Suite hotel. It was great. We were enjoying a weekend getaway, just to run around away from home (about 2 hours away) and chose this hotel, because it was close to the mall and the north side of Chattanooga. We ran around the Aquarium / Riverfront area all day and hit the mall up the next day. We were very pleased with our room and our stay.
Stayed 1 night in Apr 2023
Response from d on May 25, 2023
Thank you for your rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner. Your rating validates our mission, and we look forward to serving you again soon.

2/10 Terrible

Tara

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Apr 2023
Response from d on May 25, 2023
Thank you for your visit. I'm sorry that your recent experience with us didn't warrant a higher rating. If there is any specific feedback you can provide to help us improve, we welcome your comments.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2023
Response from d on May 25, 2023
We appreciate your choosing us and letting others know that we served you well with your kind rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not fancy but very comfortable!
Small parkinglot but effective spaces, there's also additional parking within a comfortable walking distance. Trolley carts provided at front entrance. A toaster, duel-burner stove top, coffee maker, dishwasher, as well as eating/cooking utensils were provided in our room. We had a ground floor room and was able to open both large windows in our room to enjoy the fresh air. Central heat & air wall thermostat and a below window air conditioner unit were available to acess in the room as well. Spacious storage yet cozy atmosphere. Staff was very realistic and friendly to communicate with. A Texas Roadhouse is right above the parking lot, recommend placing a pick up order 25-30mins before you're ready to eat, my family order as we arrived, were able to get unpacked and comfortable before taking a quick walk through the parking lot to pick up our food. Or we had the option of both being able to enjoy a few alcoholic beverages without having to drive or find safe transportation by simply walking back.Will definitely be staying again.
Stayed 1 night in Mar 2023
Response from d on May 25, 2023
Thank you for your rating of our business! Our team works hard to deliver a superior experience in a friendly and courteous manner.

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from d on May 25, 2023
Thank you so much for your positive rating!

6/10 Okay

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was fairly clean. Big counter to put things on. The pillows were pretty flat. No breakfast and the water in the room tasted terrible- and I’m not picky. It would have been nice to have a couple bottles of complementary water. Some sort of light easy breakfast even- would have been appreciated for $115 in a 2 star hotel. The showers were nice and hot.
Stayed 1 night in Feb 2023
Response from D on Feb 27, 2023
Thank you for taking the time to leave us a review, we appreciate your feedback. We do offer complementary water to all of our Choice Privileges Members at check-in. We would have been more than happy to give you a bottle of water as well, upon request. I will get with Housekeeping concerning your pillows, my apologies on them being flat. We don't advertise that we offer a breakfast any where on line or through third party bookings. I do apologize if you assumed we would have it. We offer fully equipped kitchens and offer breakfast items for purchase in our market for our guest. Thank you again for taking the time to leave us a review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic suite
Quick check in. Mostly updated large suite Clean and comfortable.
Stayed 1 night in Jan 2023
Response from d on Feb 9, 2023
Thank you for taking the time to leave us a review, we appreciate your favorable rating. Hope to see you again soon.

10/10 Excellent

Latasha

Travelled with family
Liked: Property conditions & facilities, room comfort
Jessica at front desk was amazing! My stay was great!
Stayed 2 nights in Jan 2023
Response from d on Jan 26, 2023
Thank you for your favorable rating we appreciate your kind words. We hope to see you again soon.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, good location, reasonable price, comfortable bed, spotless but older slightly worn bathroom. Would stay here again!
Stayed 1 night in Jan 2023
Response from D on Jan 26, 2023
Thank you for taking the time to leave us a 5star review. We appreciate your kind words.

10/10 Excellent

Crystal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from d on May 25, 2023
We always strive to provide the very best help for our guest and are delighted see we've earned your complete satisfaction.

10/10 Excellent

Joy c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a little Maintenance needed
Wish the room had two chairs (for two people) but the room was good. We had a toilet that leaked into the bowl causing the tank to refill about every 10 minutes and the bathtub had a rather drippy leak in the faucet but nothing that couldn't be fixed in 10 minutes with a good maintenance person. We had a good stay
Stayed 5 nights in Sep 2022
Response from d on Oct 3, 2022
Thank you for taking the time to leave us a favorable rating. We appreciate you bringing these issues to our attention. We will be getting with the maintenance staff immediately. Thank you again and we hope to see you again soon.

4/10 Poor

Parri

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean, but extremely dated and sterile. Honestly, I felt like I was sleeping in my kitchen. The white lighting made it feel cold and unwelcoming. The room was really hot and muggy, because they didn't prepare it by turning the air on. The bathroom was extremely dated, with a shower curtain that didn't curve out, so it made the shower space extremely small, with the curtain (which probably doesn't get cleaned) too close to my body. (GROSS!) The bed was comfortable, and the room was clean, but the kitchen was very dated and black, and the counter was way too long and cheaper than Ikea's worst model. It honestly felt like I was sleeping in my kitchen AND office. NO ATMOSPHERE. The hallways on my floor stunk of people cooking fried food. My door didn't have a safety lock. My phone was dead. I asked to switch rooms, and they were very accommodating, but the night clerk wasn't particularly friendly and told me he'd never heard of safety locks on doors. The second room had a lock and phone that worked, but the atmosphere was the same. The location was 20 minutes from downtown, so it was also inconvenient.
Stayed 1 night in Sep 2022
Response from d on Sep 22, 2022
Dear Parri, Thank you for taking the time to leave us a review. We are disappointed to read your comments, as this is certainly not what we wish for our guests to experience. Please give us the chance to restore your confidence in us in the future. Thank you.

6/10 Okay

M

Stayed 1 night in Mar 2022
Response from d on May 25, 2023
Thank you for taking the time to rate us. We are sorry to learn we did not achieve a perfect five stars in your view. We assure you that we will do whatever it takes to hit that mark during your next visit, and our team looks forward to that opportunity.

2/10 Terrible

Ali

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from d on Jul 29, 2022
Dear Ali, I would love to hear more about your stay, we do appreciate you taking the time to leave us a rating, but if we could know more about why you chose to rate us only a one, that way we can correct any issues, so that all our guest experience 5 star service.

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, room comfort
Comfortable and Clean
Stay was great, except it was very hard to pull the bathroom door shut. Also, our ice bucket had a hole in the bottom of it We we’re supposed to have a queen size bed looked and felt more like a full size. Other than these minor things. Stay was awesome! Room was clean! Staff was very friendly and helpful. We definitely will stay here again!!!!!!!
Stayed 2 nights in Jul 2022
Response from d on Jul 29, 2022
Thank you Rose for taking the time to leave us a review, we appreciate your rating, we work hard to provide a clean comfortable suite for all of our guest. We do hope to see you again soon.

6/10 Okay

swacella

Stayed 1 night in Jul 2022
Response from D on Jul 5, 2022
Thank you for taking the time to leave us a rating, we would love to know more about your stay and why you choose a 6 out of a 10.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Decent, clean room with aged couched.
The room was clean. The bathroom was clean. The kitchen and appliances were clean. The general decor was ok. Nothing super-fancy, but nice. Only issue was the age of the pull out couch. The mattress was comfortable. Slept very well. But, the age of that couch looked a bit worn. Should be re-upholstered or replaced.
Stayed 1 night in Jun 2022
Response from d on Jun 28, 2022
Thank you for taking the time to leave us a review. We appreciate your kind words of how clean you found your suite, and the decor of our room was acceptable to you. I do apologize for the condition of your sofa, I will be getting with the management team and maintenance to review if this is a one couch issue or if we need to look into replacing these at this time.

8/10 Good

Michael

Stayed 2 nights in Jun 2022
Response from d on Jun 28, 2022
Thank you for your favorable rating.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mainstay-Chattanooga provided excellent value. It's a good location and the staff was very helpful. Clean room, and they honored all of my requests, especially providing a room that faced away from the interstate...!
Stayed 2 nights in May 2022
Response from D on Jun 3, 2022
Thank you Robert for taking the time to leave a review for MainStay Suites Chattanooga, and sharing your thoughts on how clean you found your suite. We hope to see you again soon.

10/10 Excellent

Thomas, Sarasota

Stayed 1 night in Apr 2022
Response from d on May 25, 2023
Your 5-star rating is greatly appreciated!

10/10 Excellent

Karen Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but clean . Beds clean and comfortable. Texas Roadhouse in same parking lot …Downside Small tv but ok for one night we stayed
Stayed 1 night in Apr 2022
Response from D on May 3, 2022
Thank you for taking the time to leave us a review. We appreciate the favorable rating.

10/10 Excellent

Wayne

Smallish, but kitchen was great. Bed was comfortable. Clean and nice people. Good stay.
Stayed 1 night in Apr 2022
Response from D on Jun 3, 2022
Wayne, thank you for your favorable rating of the MainStay Suites Chattanooga. We look forward to seeing you agin soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from d on Apr 25, 2022
Thank you John for taking the time to leave us a very favorable rating. We appreciate your business.

8/10 Good

Shante

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The suite was nice and cozy with the sofa sleeper, I did not like being charged for the room and a holding fee.
Stayed 1 night in Apr 2022
Response from d on Apr 8, 2022
Thank you for taking the time to let us know that you enjoyed your suite.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Vacay
Me and my children took a weekend trip for my birthday, just a last minute getaway, and was very impressed with the accommodations and the staff. We took full advantage of the full size fridge, stove eyes, dishwasher, and dishes provided.
Stayed 2 nights in Mar 2022
Response from d on Apr 2, 2022
Thank you for taking the time to leave us a review. We are excited to hear that you enjoyed all the amenities of your suite we have offer.

2/10 Terrible

Miguel

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I didn't like the cockroach I had to kill running around the kitchen counter
Stayed 1 night in Mar 2022
Response from d on Apr 2, 2022
Thank you for sharing your experience with us here on Expedia. I'm sorry to hear that your stay wasn't all that you had hoped; and extremely disappointed to hear that you had the above issues. This is something that our guest don't typically experience here at the MainStay Suites. I will be getting with the entire staff to see if this has been address immediately. Again, my sincere apologies.

2/10 Terrible

Daryl

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from d on May 25, 2023
What you think about our business matters to us. Please let us know how we can enhance your experience during your next visit.

10/10 Excellent

Kara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stop at. We checked in late and left early but beds were very comfortable. It was just what we needed.
Stayed 1 night in Mar 2022
Response from d on Mar 28, 2022
Thank you for taking the time to leave us a review. We hope to see you again soon.

4/10 Poor

Amber

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was used soap in the shower. The areas between the chair and tv was not vacuumed from the last guests, there was dust and debris in a large section. Our room was run down and part of the lock for our door was missing. If we weren’t passing through on a long road trip, just staying to sleep, we would have left and gone to a different hotel.
Stayed 1 night in Jan 2022

6/10 Okay

Marty

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No breakfast and not the cleanest hotel we've stayed at.
Stayed 1 night in Jan 2022

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from d on Nov 27, 2021
Thank you for your favorable rating. We appreciate your business.