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Reviews of Fairfield Inn & Suites by Marriott Chattanooga

2.5 out of 5
Fairfield Inn & Suites by Marriott Chattanooga
2345 Shallowford Village Drive, Chattanooga, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 668 out of 1012 reviews" "
Rating 8 - Good. 239 out of 1012 reviews" "
Rating 6 - Okay. 51 out of 1012 reviews" "
Rating 4 - Poor. 34 out of 1012 reviews" "
Rating 2 - Terrible. 20 out of 1012 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, staff was very friendly!
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 27, 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

8/10 Good

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 27, 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

8/10 Good

Antonio

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a pleasantly stay
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 27, 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 21, 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 18, 2024
Greetings for the day, Thank you for the time and the review we really appreciate it. Providing the best of hospitality is our true aim. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Rick

Liked: Cleanliness, property conditions & facilities
A nice stay over all. The free breakfast was not as good as most. Not a lot of selection, mostly breads and cereal.
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 17, 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is everything as listed and promised clean friendly staff up to date very comfortable beds,But not in the best of location.
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 17, 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Dale W

Liked: Cleanliness, amenities, property conditions & facilities
Great staff. Clean and comfortable room. Good breakfast.
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 17, 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Manbir

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 17, 2024
Greetings for the day, Thank you or the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

John, Waterford

Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 27, 2024
Greetings for the day, Thank you for the time and review we really appreciate it. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and staff were very friendly. There is a lot of garbage/litter in neighborhood around the hotel (not on hotel grounds)
Stayed 1 night in Mar 2024
Response from Musa Surve on Mar 4, 2024
Greetings for the day, Thank you for taking the time to give us the review as we really appreciate you. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Musa Surve on Mar 21, 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Musa Surve on Mar 4, 2024
Greetings for the day, Thank you for taking the time to give us a review as we really appreciate you. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

4/10 Poor

Daniella

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionists were very nice! But the hotel smelled like cigarettes, the bathtub had hair and stains on it, so it wasn’t clean. The breakfast buffet layout is not nice, you have to go all around the place to get what you need.
Stayed 1 night in Feb 2024
Response from Musa Surve on Feb 22, 2024
Greetings for the day, Thank you for taking the time and sharing the feedback with us as we really appreciate it. We will inform the Housekeeping Manager to investigate on the subject for better upcoming accommodation. Please do come stay with us again. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Joyce

Travelled with partner
Liked: Amenities
Nice clean room, but bathroom was VERY small.
Stayed 1 night in Feb 2024
Response from Musa Surve on Feb 22, 2024
Greetings for the day, Thank you for taking the time and sharing the feedback with us, we really appreciate it. Please do come stay us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and comfortable.
Stayed 1 night in Feb 2024
Response from Musa Surve on Feb 7, 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

6/10 Okay

Raymond

Travelled with partner
Liked: Staff & service
There were homeless folks living around the hotel.
Stayed 1 night in Jan 2024
Response from Musa Surve on Feb 7, 2024
Greetings for the day, Thank you for your time and sharing the experience with us, we as a team really appreciate it. We will forward the comment with the leadership team for further investigation to rectify the situation. Please do come stay with us again. Thanks-Musa Surve.

10/10 Excellent

ilya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Musa SUrve on Feb 7, 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

8/10 Good

AMI

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice place. It says it’s pet friendly. While it is allowed. There is a $75 NON Refundable pet fee. So on top of $100 plus for the night you have to pay $75 to allow your pet to stay with you. That’s crazy.
Stayed 1 night in Dec 2023
Response from Musa Surve on Feb 7, 2024
Greetings for the day, Thank you for your time and sharing the experience with us, we are utterly sorry for the experience you had regarding the pet fee policy. We have the information disclosed on the hotel website regarding the policy as regardless we charge the lowest pet fee in the East Ridge East Hotels. We are truly sorry for the miscommunication might have occurred but we believe you will give us another chance to provide you with the best of the hospitality next time you are in town. Thanks-Musa Surve.

10/10 Excellent

Rick, Elizabethton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice for the rate I paid. My room was clean, the bed linens were high grade and there were lots of towels in the bathroom. The shower was strong and hot. I loved that they had chocolate milk in small cartons at the breakfast.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 29, 2024
Greetings for the day, Thank you for the feedback, we really appreciate it. Please do come stay us again. Thanks-Musa Surve.

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Musa Surve on Mar 21, 2024
Greetings for the day, Thank you for the time and review as we really appreciate it. We aim to provide the best of hospitality and will keep working towards to make the most comfortable stay possible. Please do come and stay with us again. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Julia, Woodstock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as travelling along I75.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 29, 2024
Greetings for the day, Thank you for the feedback, we really appreciate it. Please do come stay us again. Thanks-Musa Surve.

8/10 Good

Wendi, Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at the hotel were all very helpful and exceptionally friendly.
Stayed 5 nights in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Kara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Aimee, Sun Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Kathy, kemptville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities at Hamilton Center.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Claims to be pet friendly, there is an additional fee of $75.00 for pets when you check in. This not part of the charge when you book through Expedia. Nor is it mentioned on the website.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Sorry about the miscommunication that might have happened as it does have verified on the hotel website about the pet policy. In future if you happen to come in the area please do visit us so we could provide you with the best of our hospitality. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Alison

Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Teddy

Travelled with family, Travelled with pets
Liked: Amenities
Room was great. Water pressure in shower was amazing. Staff was super friendly. Only thing was some odd looking stains on the bed skirts and someone spilled dog food behind the dresser and it got missed on clean up. Elevators were pretty sketchy the night we arrive with stopping between floors and such. They got it squared away by morning. Great price. Breakfast was pretty decent.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Barbara

Travelled with partner
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside was as you expect at Fairfield very nice. Breakfast was outstanding, Jeff was the best breakfast host I have ever had. Rooms were clean, beds were perfect, and shower was best I have ever had in an hotel. Outside was clean but it had the feel of not being in a perfect neighbor hood. They don’t monitor the parking lot or anything. I did NOT have any problems with my car. The internet wifi was super slow. I would highly recommend this Fairfield.
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. We are sorry for the inconvenience caused and will share the feedback with the management to take more precaution. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Rene

Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Angel, Lutz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Musa Surve on Feb 7, 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

4/10 Poor

berney p

Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Pauline, London

Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, property conditions & facilities
We spent one night. Great value priced hotel.
Stayed 1 night in Dec 2023
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

2/10 Terrible

David C

Travelled with partner
Unfortunately, we were unable to locate your hotel. We tried several map programs, asked local residents for directions, but still couldn't find your location. We did, however, ŵith the assistance of a local sherif, locate a đifferent Fairfield Inn. Ŵe had beên traveling for over 10 hours at this point, ŵe are both in our 80s so driving at night is đifficult especially in a strange city. Ŵe decided to accept the offer of that Fairfield Inn's reservation. Please âllow us to cancel our reservation at your hotel. Thanks, David Held
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Will pass along the message with the Management Team for better hospitality in future. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and helpful. Had a request which was handled immediately. Good breakfast
Stayed 1 night in Jan 2024
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Fany

Stayed 1 night in Dec 2023
Response from Musa Surve on Feb 7, 2024
Greetings for the day, Thank you for your time and sharing the experience with us we as a team really appreciate it. Please do come stay with us again. Thanks-Musa Surve.

8/10 Good

rick

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

David

Travelled with family
Liked: Amenities
Good, clean, easy check in ..pro staff
Stayed 1 night in Dec 2023
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

2/10 Terrible

Brianna

Stayed 1 night in Dec 2023
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Frank

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deb at Front desk was great. We had car trouble and she was understandable and related to us. The other lady at front desk was kind as well
Stayed 1 night in Dec 2023
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

8/10 Good

Andre

Stayed 1 night in Dec 2023
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Logan

Stayed 1 night in Dec 2023
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Musa Surve on Jan 26, 2024
Greetings for the day, Thank you for your time and feedback we really appreciate it. Please do come stay with us again in future. Thanks-Musa SurveGuest Service Manager.