Ratings based on 2,402 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
60% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

lights out

Posted 4-Dec-2016
we love the choo choo location location location until the lights went out working on a transformer other than that it great the room had been updated shower was nice the pool was great and the staff was friendly
3out of 5
by A verified traveller fromUS

Over Priced for Older Property

Posted 10-Nov-2016
Pros: Staff - friendly; "Stir" restaurant next door very good. Several highly rated restaurants within walking distance
Cons: Dark exterior walkways and parking area. Paid for parking in a non-gated parking lot.
Location: Lots to do in the area -- unique restaurants and shops
Stayed here for a conference which was held offsite about two blocks. I didn't stay in the rail-car room; but the room I stayed in was obviously much older -- reminded me of the old two-story motels. Had to pay for parking in a non-gated parking lot which I found odd. Room was clean -- no complaints there. The property's exterior was not well lite which for a female traveler could be a bit uncomfortable. The staff was very nice and the restaurant next door "Stir" was really convenient and good!
4out of 5
by A verified traveller fromFife, Scotland

Whilst On The Road We Just Had To Stay Here

Posted 2-Nov-2016
Location: We walked all the way down to the river, over the bridge to the arts district then back by a people only bridge. No time for more sorry to say.
I'm sure everyone must know the Glen Miller classic, if not seek it out and enjoy a nostalgic trip down memory lane, after which this hotel takes its name. It has every right to do so of course as it was formerly the main railway station in town. Long since bypassed as a train hub it is enjoying a new lease of life as a bit of a living museum, hotel and entertainment base. Many of the old platforms, and rail tracks are still in place and filled with carriages which serve as accommodation. Each car (that's what they're called over there) is in fact split in two creating two completely unique "hotel" rooms. The one we were given had a large double bed, two night stands, office desk and chair, a large old style arm chair, a couch which could be made into a further double bed plus fridge, tv, drawer space etc. The was also a bath, with shower head, wash hand basin and toilet. To be honest these were quite basic by today's standards but they were clean and worked well. Don't compare with a five star room just revel in the fact that you are sleeping, as we were, on the Chattanooga Choo Choo. The self same engine was at the head of our train. We were very comfortable. The rest of the old station is part way through upgrading but the main entrance is superb. The choice available in the elegant breakfast room was huge. Sitting looking out at the trains on the tracks and nice neat gardens was a lovely way to end our rad trip.
5out of 5
by A verified traveller fromUS

Posted 25-Oct-2016
Great location! Friendly and helpful staff. Would stay here again!
5out of 5
by A verified traveller fromUS

Posted 24-Oct-2016
Pros: I love the history of the train station. The shops and restaurants on the site.
Location: So many things to do nearby such as Rock City, Ruby Falls , the Incline Railway, the Zoo , the Aquarium and the Southern Belle Boat .
We stayed in the most recent refurbished part of the hotels as there are more than one unit.
4out of 5
by A verified traveller fromUS

Unique Place To Stay

Posted 18-Oct-2016
Location: Plenty of restaurants within walking distance.
Staff is friendly and helpful. Stayed in one of the train car rooms. It was definitely a fun way to spend a night. The sleeping quarters were nice. Mattress wasn't my favorite. Bathroom facilities in the train car were dated but adequate. I'd expect them to be kept to a little higher standard for the price though.
3out of 5
by A verified traveller fromUS

Posted 17-Oct-2016
Hotel staff was good, train cars need an update and a thorough cleaning, bathrooms in need of updates
2out of 5
by A verified traveller fromNashville

Not What I Expected

Posted 11-Oct-2016
Pros: The close proximity to the electric shuttle.
Cons: Pay for parking???
Location: The electric shuttle will take you anywhere downtown so location isn't an issue.
You don't get to stay in a hotel that is connected to the lobby in the beautiful main building. Instead, you end up going to a dated, old building in the back. The room was large and roomy, but everything was a little dated and definitely felt like a motel instead of a hotel. No amenities at all. The breakfast buffet doesn't include coffee, so the breakfast will cost you more than $10/person. The Drury Inn is 10 times nicer than this hotel. The room was good enough and we were comfortable, but there is much more that could be done to make this a better experience.
2out of 5
by A verified traveller fromnorth carolina

Just chugging along

Posted 10-Oct-2016
Front desk was great. Room in big need of renovation. All the history is at the front. Rooms can be WAY back from the restaurants, ect. Overpriced
3out of 5
by A verified traveller fromGeorgia

Not wheelchair friendly

Posted 9-Oct-2016
Pros: Very friendly staff. Large room. Great AC. Nice comfy pillows.
Cons: Dirty bathroom and dangerous facilities. Damaged my wheelchair. Didn't feel safe.
Location: Location was great! Lots to do in every direction. Free trolley service.