Ratings based on 2,163 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
79% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveller

Nice idea of a hotel. An old train station. But

Posted 22-Jan-2016
The hotel is currently going under an $8 million renovation. And the parking is awful. Someone hit my truck and never even left a note.
Comment from Hotel Management
29-Jan-2016 by jimmy, Hotel Management
Thank you for your 3 star review. Did you report your incident to management? All the Best Jim Bambrey GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 7-Jan-2016
We stayed in one of the rail cars was a lot better than I was thinking that I would be. My wife loved it and we would do it again.
Comment from Hotel Management
8-Jan-2016 by jimmy, Hotel Management
Thank you for your 4 star review and your kind comments about your stay in the train car. Loved it, is great to hear. All the Best Jim Bambrey GM
Comment from Hotel Management
8-Jan-2016 by jimmy, Hotel Management
Thank you for your 4 star review and your kind comments about your stay in the train car. Loved it, is great to hear. All the Best Jim Bambrey GM
2 out of 5
by A verified traveller

Posted 5-Jan-2016
Not friendly when checking in. When we get to our room the door is open and TV on. called desk and they were not to concerned. The entire area was un-kept and the pool was just as bad. No hot tub anywhere. Very disappointed.
Comment from Hotel Management
19-Jan-2016 by jimmy, Hotel Management
I am sorry you were disappointed. I have shared your review with our management team for corrective action. I would be happy to speak with you. All the Best, Jim Bambrey GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Jan-2016
Rooms in the Pullman cars are awesome. Other rooms are not so nice
Comment from Hotel Management
8-Jan-2016 by jimmy, Hotel Management
Thank you for taking the time to share your comments with your 4 star review. The train car rooms are very popular. We have recently renovated 50% of our other guest rooms. All the Best, Jim Bambrey GM
3 out of 5
Recommended
for Everyone
by A verified traveller

good for price

Posted 31-Dec-2015
Overall good stay, rooms by pool had chlorine smell in hallways and room.
Comment from Hotel Management
10-Jan-2016 by jimmy, Hotel Management
Thanks for your 3 star review. Overall good stay is nice to hear. I will check out the chlorine situation. All the Best, Jim Bambrey GM
1 out of 5
by A verified traveller

Bug infested

Posted 31-Dec-2015
The worst hotel I have ever stayed at. There were roaches in the room, in the beds. The toilet did not flush. The staff did not seem to care that I had issues. It seems that their cell phones were more important than doing their jobs.
Comment from Hotel Management
2-Feb-2016 by jimmy, Hotel Management
I’m sorry to see your comments. We checked every Chris name in Our PMS and there were no notes in any file. I would be happy to speak with you. I
5 out of 5
Recommended
for Everyone
by A verified traveller from florida

THE WONDERFUL CHATTANOOGA CHOO CHOO HOTEL

Posted 14-Dec-2015
Pros: EVERYTHING
THIS IS A WONDERFUL HOTEL COMPLETEY UNIQUE I'VE STAYED AT MANY HOTELS AROUND THIS BEAUTIFUL COUNTRY OF OURS AND THE CHOO CHOO REALLY STANDS OUT STAYED IN ONE OF THE RAIL CARS AND WAS LIKE STEPPING BACK TO THE OLD DAYS OF RAIL TRAVEL ! THE BREAKFAST BUFFET WAS AMAZING ! AND THERE NEW RESTAURANT STIR IS WONDERFULL PLACE FOR AN EVENING MEAL AND ACROSS THE STREET FROM THE HOTEL IS A FREE TROLLY SERVICE THAT GOES ALL AROUND DOWNTOWN CHATTANOOGA AND AS WELL ACROSS THE STUNNING TENNESSEE RIVER TO THE NORTH SHORE AREA OF CHATTANOOGA SO THERE YOU HAVE IT A BIG THANK YOU TO ALL THE FINE STAFF AT THE CHOO CHOO AND A BIG THANK YOU TO THE WONDERFUL PEOPLE OF CHATTANOOGA I WILL DEFINITELY BE RETURNING TO CHATTANOOGA AND I'LL ONLY BE STAYING AT THE CHOO CHOO
Comment from Hotel Management
15-Dec-2015 by jimmy, Hotel Management
Wonderful review! Thank you for the 5 stars on Expedia. We will share your outstanding comments about the hotel, especially about the staff. I am glad to see you enjoyed our latest edition "The Stir” restaurant. We appreciate your recommendations and look forward to your return. All the Best, Jim Bambrey GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Nov-2015
Very cool experience staying in the railroad car. Some of the decorations were dated but it didn't take away from the overall experience.
Comment from Hotel Management
20-Nov-2015 by jimmy, Hotel Management
“Very cool experience” is great to hear. Thank you for taking the time to share your comments with your 4 star review. All the Best, Jim Bambrey GM
2 out of 5
Recommended
for Everyone
by A verified traveller from Corryton, TN

We only stayed one night. There is nothing more .

Posted 17-Nov-2015
Pros: Only had to stay one night. There is nothing more to say.
Cons: Tell you all the extra charges up front. There is nothing more to say.
Location: They had a free bus that took you to certain places. There is nothing more to say.
It was not bad except when we checked out they had extra charges which we were not told about before hand. They charged $7 for parking for the one night we stayed. It could be $7 a day.I will not stay there again. It was too expensive for us.
Comment from Hotel Management
24-Nov-2015 by jimmy, Hotel Management
I’m sorry that we did not meet your expectations during your stay at the Chattanooga Choo Choo. We do rate management on a daily basis; we always try to be competitive with similar hotels downtown. We started charging for parking several years ago. It is spelled out on the registration card and it appears on our website. Eleven other hotels downtown charge between 8.00 to $15.00 dollars. All the Best, Jim Bambrey GM
3 out of 5
Recommended
for Everyone
by A verified traveller from AL

Nice hotel now im the 60s it was elegant.

Posted 17-Nov-2015
Arrived expecting railroad theme got a bare shell of any horel with so much potential! Very little maintenance on what was once our most prestigious travel in America. Owners please invest some returns in restoration and decore.
Comment from Hotel Management
20-Nov-2015 by jimmy, Hotel Management
Thanks for your review . It gives me the opportunity to explain some things happening in our 8 million dollar renovation: • A new ladies room. • A new front desk • A new men’s room • First restaurant (The Stir) is open. • New music venue the Revelry is open. • Comedy Catch is open. • 97 guest rooms renovated • Much much more to come All the Best, Jim Bambrey GM