Enjoyed the Choo Choo Posted 30-Sep-2015
I'll admit, I was scared to stay here because of some really negative reviews. But there were positive reviews as well, and we got a great rate of $120 a night through Expedia - everything else right downtown in Chattanooga was really expensive. I'm leaving this review to help others decide about the Choo Choo. First of all, the lobby, of course, is gorgeous. The grounds were also lovely - we talked briefly to the gardener and complimented her on how pretty the plants are in the courtyard. The hotel is definitely undergoing renovations, but be patient with them. When we drove up to Building 1, where we were staying, my heart sank a little because the outside is definitely very dated. However, our room was such a pleasant surprise. Newly renovated everything: carpet, paint, bathroom tile and fixtures, furnishings, and the mattress felt brand-new. (it was also very comfortable, and I have a picky back) The location for taking the electric trolley around truly can't be beat, and I have to say their customer service was top notch - I asked for more blankets and they were delivered literally within five minutes. If I gave constructive criticism it would be this: pay attention to the renovation, because the handles of things were a little loose in the bathroom. Also, hope you're planning on updating the outside of Building 1 - it does need it! Finally, it would help a lot to improve the wifi. To say it was slow is an understatement. Overall though, I would stay again!
Comment from Hotel Management
3-Oct-2015 by jimmy, Hotel Management
Thank you for great your comments about the staff and your room. Thanks for not letting a couple of bad reviews keep you away. We are in the middle of a renovation; however, there is little impact on the guest. 80% of these reviewers recommend us. All the Best, Jim Bambrey GM