Ratings based on 2,317 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
60% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

Needs renovation! To far from downtown

Posted 18-Sep-2016
Very outdated room with toenail clippings on the floor.
2out of 5
by A verified traveller fromGeorgia

total disappointment

Posted 1-Sep-2016
Pros: The best part of our visit was the staff and garden.
Cons: In desperate need of a complete facelift. This once beautiful hotel is decaying.
Location: In a great location with many attractions within walking distance. There is also a free bus service.
Hotel is in desperate need of remodeling. Room did not resemble web photo. The pool was unusable, totally green. The air conditioning was horrible. Bathroom outdated we left a day early.
5out of 5
by A verified traveller fromRinggold, Ga

Business and pleasure

Posted 1-Sep-2016
I stay here on the weekends with my twins. Usually I am working and they play in the pool. I love the atmosphere. The staff is so friendly and helpful. Our favorite is Stacey. She works 3rd. We had an incident where we needed sheets, blankets and pillows and she was the sweetest thing. We love coming here and hope to see you all again.
2out of 5
by A verified traveller fromPittsburgh

Old and wanting.

Posted 24-Aug-2016
Pros: Was booked on a whim and staff was very friendly. Valet transported guest from lobby to back of the property (old building) to guest rooms.
Cons: Everything. Breakfast buffet was not what it used to be. More like Motel 6. No more waffle makers and fruit toppings. Cold eggs and meats
Location: Lots to do but we were passing through.
Room was not ready at check-in. Beds were not made or cleaned. Housekeeping did respond fast but it took over an hour to prepare the room. $7.00 dollar parking was over the top!
2out of 5
by A verified traveller fromAnn Arbor

Bare bones

Posted 8-Aug-2016
Pros: Not much. The name is the best part. The lobby is nice, but very loud and echoes!
Cons: Desperately needs updating!
The train is very expensive to stay in. The building is far from the front of the building. It is made of cylinder block and is not very inviting.
3out of 5
by A verified traveller

Two issues

Posted 7-Aug-2016
Pros: Location and staff
Cons: The pools are not maintain (ie) water not clear and main drain could not seen from deck at indoor pool. The carpet in the Pullman was worn and dirty
Location: The free tram and the dining
I enjoyed it since I had never been before but the weather was too hot
3out of 5
by A verified traveller

hotel in downtown

Posted 6-Aug-2016
Pros: hotel staff was nice and friendly. my little girl like the indoor pool alot.
Cons: maybe put so microwaves in rooms and have some eating places on site.
Location: the location was in middle of downtown. not to much we near to do had to either drive or take the shuttle to get to were you needed to go.
We have stayed here as a family alot of times. This time was not good. The rooms were great but had no good eating place like they used to. Only thing food on site was morning breakfest. I hope they get this fixed or we may not be back at this hotel again. They also didnt have a microwave in room, you had to go down to the pool area just to warm something up which is crazy.
4out of 5
by A verified traveller

Hotel stat

Posted 2-Aug-2016
Fun hotel. Outdoor pool too cold. Buffet good! Close too downtown activities. More of a variety of food places other than brewery's!
3out of 5
by A verified traveller

Childhood memories

Posted 2-Aug-2016
My family stayed here each year traveling to FL growing up; it looks nearly identical. The new restaurant was very pretty, gardens were well kept. Interior lobby very pretty. I suspect they are limited in updating the facility because of its historic site listing. It would take a large capital expenditure but the facades to the outer buildings need updated! They look no different than they did my first stay in 1976; the rail cars are the same....that should not be the case. The room was very basic and need of an update. I was disappointed to see the model railroad had been removed. St. Louis Union Station is currently going renovation; I recommend s trip there by management to capture some ideas? Both faculties have endless possibilities.
5out of 5
by A verified traveller fromSouth Carolina

Great experience.

Posted 1-Aug-2016
Pros: Ambiance, location, price.
Cons: One elevator down in building where we stayed. Not really a problem as other one seemed to be able to handle traffic fine.
Location: Aquarium and zoo are great. Good selection of dining and drinking venues. Lots we did not get time for.
Chattenooga is a fun place to visit. Lots to do and see. Location of the hotel was very good. Good restaurant and brewhaus selection within walking distance. Lot's of amenities at hotel (pool, dining, entertainment, etc.). Plenty of parking, although there is a small charge.