Ratings based on 2,363 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
60% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromUS

Posted 25-Oct-2016
Great location! Friendly and helpful staff. Would stay here again!
5out of 5
by A verified traveller fromUS

Posted 24-Oct-2016
Pros: I love the history of the train station. The shops and restaurants on the site.
Location: So many things to do nearby such as Rock City, Ruby Falls , the Incline Railway, the Zoo , the Aquarium and the Southern Belle Boat .
We stayed in the most recent refurbished part of the hotels as there are more than one unit.
4out of 5
by A verified traveller fromUS

Unique Place To Stay

Posted 18-Oct-2016
Location: Plenty of restaurants within walking distance.
Staff is friendly and helpful. Stayed in one of the train car rooms. It was definitely a fun way to spend a night. The sleeping quarters were nice. Mattress wasn't my favorite. Bathroom facilities in the train car were dated but adequate. I'd expect them to be kept to a little higher standard for the price though.
3out of 5
by A verified traveller fromUS

Posted 17-Oct-2016
Hotel staff was good, train cars need an update and a thorough cleaning, bathrooms in need of updates
2out of 5
by A verified traveller fromNashville

Not What I Expected

Posted 11-Oct-2016
Pros: The close proximity to the electric shuttle.
Cons: Pay for parking???
Location: The electric shuttle will take you anywhere downtown so location isn't an issue.
You don't get to stay in a hotel that is connected to the lobby in the beautiful main building. Instead, you end up going to a dated, old building in the back. The room was large and roomy, but everything was a little dated and definitely felt like a motel instead of a hotel. No amenities at all. The breakfast buffet doesn't include coffee, so the breakfast will cost you more than $10/person. The Drury Inn is 10 times nicer than this hotel. The room was good enough and we were comfortable, but there is much more that could be done to make this a better experience.
2out of 5
by A verified traveller fromnorth carolina

Just chugging along

Posted 10-Oct-2016
Front desk was great. Room in big need of renovation. All the history is at the front. Rooms can be WAY back from the restaurants, ect. Overpriced
3out of 5
by A verified traveller fromGeorgia

Not wheelchair friendly

Posted 9-Oct-2016
Pros: Very friendly staff. Large room. Great AC. Nice comfy pillows.
Cons: Dirty bathroom and dangerous facilities. Damaged my wheelchair. Didn't feel safe.
Location: Location was great! Lots to do in every direction. Free trolley service.
3out of 5
by A verified traveller fromCookeville, Tn.

Room was nice. No real information about the hotel

Posted 3-Oct-2016
Pros: The history.
Cons: Restaurant, shops, bar.
Location: Very close to restaurants. Free shuttle to downtown.
The room was very clean hallways were dark musty. Staff was most friendly. Basic amenities. Front desk was very helpful. Hotel seemed to be evolving. My stay was comfortable and adequate.
2out of 5
by A verified traveller


Posted 3-Oct-2016
Pros: The novelty of its history.
Cons: Major renovations
Despite the novelty of the venue and very impressive lobby, the overall condition of the building at which I stayed was very dilapidated and unkempt. There was a nice pool overlook but the surroundings were that of an abandoned industrial area.
4out of 5
by A verified traveller fromFayetteville, TN

Nice & interesting place to stay

Posted 2-Oct-2016
Pros: History. Comedy show. Grounds.
Cons: Maintenance in the bathroom.
Location: So much to do. Downtown is a free 2 minute shuttle ride away.
We really enjoyed staying here. Especially the comedy show. The breakfast buffet was just ok. Comedy show was excellent & highlight of the trip. The room was nice & clean & roomy with the exception of some peeling wall paper in the bathroom & the shower leaked onto the floor. Other than that it was perfect.