Ratings based on 903 Verified Reviews

3.2 out of 5
58% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1out of 5
by A verified traveller fromCanton, Ga

Nasty

Posted 16-Jan-2017
The concept is cool! They have a small ice rink & an arcade that are cool too, but the room we stayed in (train car) was so disgusting. There was a huge cheer competition in town (that's why we were there.) I knew there were no other rooms in town or we would have left. The shower ran brown water at first and the floor felt like you could fall through because it was rotting. I've stayed in old clean hotels before. This was old & dirty.
3out of 5
Recommended
for Everyone
by A verified traveller

Chattanooga choo choo

Posted 7-Jan-2017
Pros: The terminal was great. The ice skating rink was a surprise. The hotel was at the end of the free shuttle.
Cons: The lobbies need to be re-carpeted. Something needs to be done about the fan and the chlorine smell.
Location: The hotel is near downtown. It is also beside a great restaurant called the Terminal. They have great beer!
The check in was in the terminal and was easy. The building the room was in was shabby and the pool smelled strongly of chlorine. The room was nice and large. The fan in the bathroom would not turn off and was disturbing. There were no extra blankets and we needed them. There was an ice skating rink that was full and fun to watch.
3out of 5
Recommended
for Everyone
by A verified traveller fromAtlanta,GA

Dated but great location and on site entertaining

Posted 28-Dec-2016
Good overall. Rooms a bit dated and not as fresh.
4out of 5
Recommended
for Everyone
by A verified traveller

Plenty of things to do,and see close by!

Posted 10-Dec-2016
Booking was quick and easy,and it rain all day while we was there. But we was able to still enjoy our vacation with the things they had there.
5out of 5
Recommended
for Everyone
by A verified traveller fromMoselleMs

Posted 10-Dec-2016
Overall this was a nice hotel. The staff was excellent. The room was nice. Only complaint was my child found an old cup of coffee beside one of the beds. We loved the arcade and the ice skating rink!
5out of 5
Recommended
for Everyone
by A verified traveller

lights out

Posted 4-Dec-2016
we love the choo choo location location location until the lights went out working on a transformer other than that it great the room had been updated shower was nice the pool was great and the staff was friendly
3out of 5
by A verified traveller fromUS

Over Priced for Older Property

Posted 10-Nov-2016
Pros: Staff - friendly; "Stir" restaurant next door very good. Several highly rated restaurants within walking distance
Cons: Dark exterior walkways and parking area. Paid for parking in a non-gated parking lot.
Location: Lots to do in the area -- unique restaurants and shops
Stayed here for a conference which was held offsite about two blocks. I didn't stay in the rail-car room; but the room I stayed in was obviously much older -- reminded me of the old two-story motels. Had to pay for parking in a non-gated parking lot which I found odd. Room was clean -- no complaints there. The property's exterior was not well lite which for a female traveler could be a bit uncomfortable. The staff was very nice and the restaurant next door "Stir" was really convenient and good!
4out of 5
Recommended
for Everyone
by A verified traveller fromFife, Scotland

Whilst On The Road We Just Had To Stay Here

Posted 2-Nov-2016
Location: We walked all the way down to the river, over the bridge to the arts district then back by a people only bridge. No time for more sorry to say.
I'm sure everyone must know the Glen Miller classic, if not seek it out and enjoy a nostalgic trip down memory lane, after which this hotel takes its name. It has every right to do so of course as it was formerly the main railway station in town. Long since bypassed as a train hub it is enjoying a new lease of life as a bit of a living museum, hotel and entertainment base. Many of the old platforms, and rail tracks are still in place and filled with carriages which serve as accommodation. Each car (that's what they're called over there) is in fact split in two creating two completely unique "hotel" rooms. The one we were given had a large double bed, two night stands, office desk and chair, a large old style arm chair, a couch which could be made into a further double bed plus fridge, tv, drawer space etc. The was also a bath, with shower head, wash hand basin and toilet. To be honest these were quite basic by today's standards but they were clean and worked well. Don't compare with a five star room just revel in the fact that you are sleeping, as we were, on the Chattanooga Choo Choo. The self same engine was at the head of our train. We were very comfortable. The rest of the old station is part way through upgrading but the main entrance is superb. The choice available in the elegant breakfast room was huge. Sitting looking out at the trains on the tracks and nice neat gardens was a lovely way to end our rad trip.
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Posted 25-Oct-2016
Great location! Friendly and helpful staff. Would stay here again!
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Posted 24-Oct-2016
Pros: I love the history of the train station. The shops and restaurants on the site.
Location: So many things to do nearby such as Rock City, Ruby Falls , the Incline Railway, the Zoo , the Aquarium and the Southern Belle Boat .
We stayed in the most recent refurbished part of the hotels as there are more than one unit.