Ratings based on 1,833 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
79% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
2.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Aug-2015
Needs a lot of updates! Room was not very clean lights did not work. it was a non smoking room and there were cigarette ashes all over the balcony.
2 out of 5
by A verified traveller

Weekend in chatanooga

Posted 25-Aug-2015
Cons: Everything
Location: Not much info on what of interest to see. Totally new to the area.
I found building 3 where we were placed very disappointing. Initially got a room that stank of cigarettes. The lift was scary and not very clean. The walls bathroom looked extremely tired and in need of a good makeover. The pool area the same. The reception area looks recently like it has had attention. Didn't get to see in the trains. Overall it needs a lot of work. Loved the gardens and the staff were very pleasant and helpful. The shuttle bus was a huge plus.
2 out of 5
by A verified traveller from florida

Chattanoog

Posted 24-Aug-2015
Pros: We liked being close to the Cartra service
Cons: Room service
Room was ok except for room service. We were out most of day and expected room to be cleaned when we returned around seven We found the bed was not made, towels not changed, and worse of all no coffee for the next morning. When we called the front desk sheets and towels were supplied around 8:30. Not a good experience.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice for the Price

Posted 23-Aug-2015
We booked this from our [hone while we were driving, the room was very spacious and we enjoyed the balcony over the pool, we were in building #3. The hotel is in the middle of a much needed update but it was still a lot of fun for our train loving boys.
3 out of 5
Recommended
for Couples
by A verified traveller from Alabama

Much needed renovations in progress!

Posted 22-Aug-2015
Location: Get the Chattanooga official visitor's guide. It's all there!
The Choo Choo is a very nostalgic place, full of history. Right next to the free shuttle service to the city! Please call the hotel prior to making reservations, however! Many of the on site venues that make the place so great were closed when we checked in! This due to an 8 million dollar renovation in progress. We made reservations through Expedia, and were not informed of this in advance. I thought it would be very romantic to stay in a sleeper car (and it was still pretty neat), but the condition of the place is closer to what you expect when renting a cabin in the woods, not indicated by the lofty fees charged here! Hotel staff was helpful and understanding. The manager actually apologized, and comped us for some charges. The stay in Chattanooga was great! So much to do, and so much fun! We had a great time.
3 out of 5
by A verified traveller from augusta

not so nice as it looks on the web

Posted 19-Aug-2015
Pros: pool
Cons: update the rooms and facility
Location: Chattanooga is a great place to spend time
The room (# 1003) do not appear clean (carpet) and the bathroom certainly did not look good (I have pictures) and is need of being renovated. I do not understand who the hotel got 3 star rating
3 out of 5
Recommended
for Couples
by A verified traveller from Florida

Interesting experience...

Posted 18-Aug-2015
Pros: The train car rooms
Cons: The other buildings, very disconnected from the main hotel and need major upgrades.
Location: Neat town, didn't get to see all, but just the surrounding restaurants and bars were enough to interest me. Keep in mind everything closed Sundays.
The hotel has "buildings" that aren't part of the main hotel and have not been renovated. Upon receiving our key and tracking to the back of the "compound" I was mortified. The place needs a major upgrade. The building looked like a prison yard. However, we voiced our concern and were able to spend the night in one of the train cars behind the main lobby which made it fun. For the price, it was a good deal once we were moved to an acceptable accomodation.
Comment from Hotel Management
21-Aug-2015 by jimmy, Hotel Management
Thank you for your review. Your comments about the train car is what we hear a lot. All the Best, Jim Bambrey GM
2 out of 5
by A verified traveller from Atlanta, GA

Great location, very dissapointing room

Posted 18-Aug-2015
Pros: Location and freindly staff.
Cons: Rail cares need updating, certianly not worth the extra expense.
Location: Restaurants and local downtown attractions close by.
Stayed in one of the more expensive rail cars, car was old, uneven floor, dirty carpets and shower floor was so scary my grandchildern did not want to take a shower!
Comment from Hotel Management
22-Aug-2015 by jimmy, Hotel Management
I’m sorry that we did not meet your expectations during your stay at the Chattanooga Choo Choo. Let us know if you are ever unhappy about anything and let us find a solution to exceed your needs. We just need the chance to prove it . I regret that you were not one of the many happy customers here during this time period. All the Best, Jim Bambrey GM
4 out of 5
Recommended
for Everyone
by A verified traveller

Good place to stay

Posted 16-Aug-2015
Under construction in some areas but nothing that gets in your way. Great location.
Comment from EPC
20-Aug-2015 by jimmy, EPC
Thank you for taking the time to share your comments with your 4 star review. “Good place to stay” is what we love to hear. All the Best, Jim Bambrey GM
3 out of 5
by A verified traveller

Very old

Posted 15-Aug-2015
Needs updating very bad. Hard beds room falling apart
Comment from Hotel Management
21-Aug-2015 by jimmy, Hotel Management
You are right we need updating, that is why we are in the middle of an 8 million dollar renovation. 80% of the reviewers on Expedia recommend us. All the Best, Jim Bambrey GM