Exterior

Reviews of Holiday Inn Express & Suites Chatham South, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 367 out of 754 reviews" "
Rating 8 - Good. 283 out of 754 reviews" "
Rating 6 - Okay. 66 out of 754 reviews" "
Rating 4 - Poor. 23 out of 754 reviews" "
Rating 2 - Terrible. 15 out of 754 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

The staff were very helpful and friendly. The facility was very clean.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 28, 2024
Greetings Robert,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Theresa

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The property looked right down inside the room was very dated. The elevator was an absolute mess. I probably will not stay here again.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Greetings Theresa,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness of your room and the hotel. This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Sincere Regards,Keira SFront Desk

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations - noise late at night 9pm was bit much. I did very much enjoy my room!
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Greetings Danielle,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk on Mar 19, 2024
Greetings Tammi,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Richard

Travelled with family and small children
Very pleased with the staff and accommodations
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Greetings Richard,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Greetings Adam,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and exactly as expected
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 7, 2024
Greetings Diane,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Avtar Singh

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 23, 2024
Greetings Avtar Singh,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.

10/10 Excellent

Eric

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Greetings Eric,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Brian, Crysler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 28, 2024
Greetings Brian,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

jim

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Greetings Jim,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Lindsay

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
No extra blanket for pull out asked housekeeping in which told me to ask front desk! Front desk told me it would be a bit for him to find one! Never recieved one! We rented a suite ! lol the cupboards for dishes have no dishes it’s just empty cupboards! The silverware drawer has a plastic silverware storage for cutlery from the dollar store but there’s no cutlery! The sheer curtain is missing on the right hand side of the window curtains! Hotel is not in the best location. Other than beside a casino which is not open late ! Kinda in the slummy part!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Greetings Lindsay,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the state of your room. This does not reflect on our usual standards, and we take your feedback seriously.! I will share your feedback with our housekeeping and maintenance team to fix these issues you have stated regarding the missing curtain. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,Keira Scott

8/10 Good

Alexander

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Greetings Alexander,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Cody

Stayed 3 nights in Feb 2024
Response from Front Desk on Mar 21, 2024
Greetings Cody,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was ok. The hotel staff were also nice enough to help us check in earlier, however the beds were terrible, I couldn't really sleep
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Greetings Daniel,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the discomfort of your bed.This does not reflect on our usual standards, and we take your feedback seriously. We are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well! This includes our beds! I will share your feedback with our housekeeping and maintenance team to check these issues you have stated regarding the bed. Please feel free to contact us regarding your concerns about your stay and to further inform us.Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Yours in Hospitality,Keira ScottFront Desk

6/10 Okay

Rhonda

Travelled with family
Our room was on second floor - not a great view (parking lot and old transport trucks).. our room was clean some hair in shower, our second day quick tidy housekeeping service lady was very nice. Hotel was super busy for tournament or something and food was in good supply for everyone. not as many options as our other holiday inn stays but still good! Pool was warm and clean. Our second night was less impressive, pool area had a garbage bag of empty alcohol cans beside pool and people drinking. Manager did come in and clear it at some point and he seemed to be just as annoyed about it. Hotel was under construction but couldn’t tell - quiet and clean. Car was broken into on the second night of stay. Hotel doesn’t have cameras in back lot so do not park there.. Front desk staff were kind, helpful and sympathetic but there was nothing they or police could do. If the pool wasn’t there i don’t think we would’ve enjoyed our stay at all.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 22, 2024
Greetings Rhonda,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness of the pool. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

6/10 Okay

Patrick

Business traveller
Liked: Staff & service
Carpets were very much in need of cleaning.
Stayed 5 nights in Feb 2024
Response from Front Desk on Feb 14, 2024
Greetings Patrick,Thank you for your review and for bringing this matter to our attention. We apologise for the inconvenience you experienced due to the cleanliness of your room. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,Keira ScottFront Desk

10/10 Excellent

Dejana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful. Conveniently located close to Casino, downtown and shopping. Would definitely recommend stay at this hotel.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
Greetings Dejana,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff excellent
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
Greetings Janice,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Maureen

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Greetings Maureen,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 7, 2024
Greetings Zach,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Sandra

Travelled with partner
Didn’t find the hotel as clean as in the past. There are renovations happening so backnparking lot had dumpster bins and tractor trailers parked - our view for our stay
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 4, 2024
Greetings Sandra,Thank you for your review and for bringing this matter to our attention. We apologise for the inconvenience you experienced due to the cleanliness of your room. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

10/10 Excellent

Liam

It feels cheap and dingy. But the staff are great
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 7, 2024
Greetings Liam,Thank you for taking the time to give us some feedback.We apologize for the issues you encountered during your stay. As you know, we are currently in the process of renovating our top few floors, and I am pleased to tell you that once they are completed the rest of the hotel will be under renovation as well!We would love the opportunity to provide you with a more relaxing experience in the future to show you that your previous experience was the exception.Kind Regards,KeiraFront Desk

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Feb 1, 2024
Greetings Lucy,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Pauline

Travelled with family
Disliked: Amenities
Was given the wrong room when we arrived. We booked the hotel for the pool and the pool was closed for maintenance. The front desk also wouldn’t offer any discount for this.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 1, 2024
Greetings Pauline,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced during your stay. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good but i was there for my mothers funeral and others who paid at hotel got a bereivment discount and i did not since i paid epedia directly
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 4, 2024
Greetings david,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.I apologize for any confusion regarding rates, and unfortunately the bereavement rate is not available online. We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

6/10 Okay

Brandon

Disliked: Cleanliness
The breakfast and pool were nice. The hotel room was dirty
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 19, 2024
Greetings Brandon,Thank you for your review and for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness of your room. This does not reflect on our usual standards, and we take your feedback seriously. Your satisfaction is important to us, and we hope that on your next stay you will give us the opportunity to show you that your last stay was the exception. Regards,KeiraFront Desk

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very outdated.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 17, 2024
Greetings Jodi,Thank you for taking the time to fill out this survey on our hotel.We value our guest's feedback.We are pleased to inform you that our renovation process has begun, and we look forward to improving our property for your future visits.Regards,KeiraFront Desk

8/10 Good

Wendy

Liked: Cleanliness, staff & service
The suite was very clean and remarkably spacious. Excellent customer service, both at front desk and from the breakfast servers. Love that there is a dedicated gluten free breakfast bar! We will stay again.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 17, 2024
Greetings Wendy,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Washroom needs more touch up.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 17, 2024
Greetings Stephen,Thank you for taking the time to fill out this survey on our hotel.We value our guest's feedback.We are pleased to inform you that our renovation process has begun, and we look forward to improving our property for your future visits.Regards,KeiraFront Desk

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is next door to a casino. If you want that convenience, it’s perfect.
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 19, 2024
Greetings Dale,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 5/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Richard on Jan 6, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us to the maximum 5/5!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly atSincerely,

8/10 Good

Winda

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 29, 2024
Greetings Winda,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your stay, rating us 4/5!I am pleased to hear you enjoyed your stay with us.We hope to enhance this experience even further in the future and are looking forward to your next visit.Regards,KeiraFront Desk

8/10 Good

Jennifer

Travelled with family
Liked: Staff & service, amenities
The place just needs some improvements, which is going on right now. Good place to stay! Very clean. Will be back in the future !
Stayed 2 nights in Dec 2023
Response from Richard on Jan 6, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us to the maximum 4/5!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly atSincerely,

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here. Very friendly staff and was able to walk to casino nest door for a few cocktails. Think It was Expedia’s fault and I didn’t realize they were doing renovations. So every other day the water was turned off after 10am. No shower or anything. And renovations after 9 are a little loud if you want to sleep In.
Stayed 1 night in Dec 2023
Response from Richard on Jan 4, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us to the maximum 4/5!I sincerely apologize for the any inconvenience that happened due to the renovations in our hotel.And also, I am pleased to hear you enjoyed your stay with us and feel received great service. It’s something our staff takes great pride in, and I will share with my team!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at Sincerely,

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service
The pool was not what we expected. Comfy beds and a great breakfast.
Stayed 2 nights in Dec 2023
Response from Richard on Jan 6, 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHATHAM SOUTH.I would like to start by apologizing to you for not meeting your expectations about the Hotel and absolutely that is not how we do. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Sincerely,

6/10 Okay

David

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Richard on Dec 28, 2023
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHATHAM SOUTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Sincerely,

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly and comfortable
Excellent stay, very comfortable and quiet. Pet friendly was a big reason for stay at this location. very nice breakfast selection, wife really appreciated separate gluten free options.
Stayed 2 nights in Dec 2023
Response from Richard on Dec 27, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us to the maximum 10/10!I am pleased to hear you enjoyed your stay with us and feel received great service and your member recognition. It’s something our staff takes great pride in, and I will share with my team!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at Sincerely,

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Richard on Jan 6, 2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us to the maximum 5/5!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly atSincerely,

8/10 Good

Graciela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Liked the breakfast buffet Close to a nice restaurant with great vibe Easy parking
Stayed 1 night in Dec 2023
Response from Richard on Dec 27, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us to the maximum 4/5!I am pleased to hear you enjoyed your stay with us and feel received great service and your member recognition. It’s something our staff takes great pride in, and I will share with my team!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at Sincerely,

8/10 Good

Saleha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable spot
It was great overall. Minus the renovation noise.
Stayed 1 night in Dec 2023
Response from Richard on Dec 27, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us to the maximum 8/10!I am pleased to hear you enjoyed your stay with us and feel received great service and your member recognition. It’s something our staff takes great pride in, and I will share with my team!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at Sincerely,

4/10 Poor

Sarah

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
This hotel is in desperate need of a good cleaning and update. The hallway to the room was filthy and needed to be vacuumed. The room smelled musty and damp. When I closed the curtains, there was a HUGE black spider. The lobby and breakfast area was clean. Good variety of food options during breakfast. Staff was friendly.
Stayed 1 night in Dec 2023
Response from Richard on Dec 7, 2023
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHATHAM SOUTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at Sincerely,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just ok. Not as much as I would have expected
Stayed 1 night in Nov 2023
Response from Richard on Dec 2, 2023
Dear Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at Sincerely,

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
I personally always enjoy my stay at this property.
Stayed 2 nights in Nov 2023
Response from Richard on Nov 28, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us of 5/5!.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly Sincerely Regards,

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall everything and everyone was great, but had really looked forward to enjoying the fireplace, and it did not work
Stayed 1 night in Nov 2023
Response from Richard on Nov 22, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rate for us to the Maximum 5/5!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience and let us know for the future reservation we would like to offer a special price. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at Sincerely,

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
everyone and everything was great , very comfortable stay
Stayed 1 night in Nov 2023
Response from Richard on Nov 22, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rate for us to the Maximum 5/5!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience and let us know for the future reservation we would like to offer a special price. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at Sincerely,

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities
This property looks great when you arrive. The lobby area is spotless and modern. Very welcoming. The room was tired and seeing its age but very clean. The beds are very comfortable. There are renovations happening so I’m sure it will be updated shortly. I enjoyed my overnight stay. I didn’t take advantage of the casino next door. The breakfast was lovely as was the lady who kept the food hot and plentiful.
Stayed 1 night in Nov 2023
Response from Richard on Nov 19, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at,gsm.hiexc@sunraygroup.ca.Sincerely,

10/10 Excellent

TERRY, PARRY SOUND

Liked: Cleanliness, staff & service, property conditions & facilities
The jetted tub was lovely. No complaints here.
Stayed 1 night in Nov 2023
Response from Richard on Dec 7, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us to the maximum 5/5!I am pleased to hear you enjoyed your stay with us and feel received great service and your member recognition. It’s something our staff takes great pride in, and I will share with my team!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at Sincerely,

10/10 Excellent

Diane

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites are worth the upgrade on the price especially if you can avoid paying for 2 rooms. The breakfast is excellent and the caring staff there was memorable!
Stayed 2 nights in Nov 2023
Response from Richard on Nov 15, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us to the maximum 5/5!I am pleased to hear you enjoyed your stay with us and feel received great service and your member recognition. It’s something our staff takes great pride in, and I will share with my team!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly atSincerely,

10/10 Excellent

Jane

Stayed 1 night in Nov 2023
Response from Richard Mnkande on Nov 9, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express CHATHAM SOUTH and rating us to the maximum 10/10!I am pleased to hear you enjoyed your stay with us and feel received great service and your member recognition. It’s something our staff takes great pride in, and I will share with my team!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at,Sincerely,