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WoodSpring Suites Charlotte Gastonia – Avis

2.5 out of 5
WoodSpring Suites Charlotte Gastonia
1830 Wren Turnpike, Gastonia, NC

Avis

5,8
Note de 10 – Excellent, d’après 147 avis sur 709." "
Note de 8 – Bien, d’après 147 avis sur 709." "
Note de 6 – Acceptable, d’après 102 avis sur 709." "
Note de 4 – Médiocre, d’après 105 avis sur 709." "
Note de 2 – Terrible, d’après 208 avis sur 709." "

6,2/10

Propreté

6,6/10

Service et personnel

5,6/10

Commodités

6,2/10

État et installations de l’hébergement

5,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel, état et installations de l’hébergement
General Manager a répondu le 26 janv. 2017
Thank you for taking the time to post a positive review. We would like to apologize for any issues you may have experienced during your stay.

8/10 – Bien

Not Provided, France

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Good
Great place, good price, but no free wifi.

6/10 – Acceptable

Veronica

Voyage en famille, Voyage d’affaires
It was always secured
Séjour de 2 nuits en mai 2024
CS a répondu le 28 mai 2024
Thank You for your feedback.

4/10 – Médiocre

Shaneice

Voyage de couple
Points forts : Propreté, service et personnel
There were a lot of people lingering around the property. Lots of drug sales and an abandoned gas station right down the street where drug sales were made. Overall the stay wasn’t bad, staff were really nice, and everything was clean but the area that this hotel is in, I would not recommend. I did not feel safe at all!
Séjour de 1 nuit en mai 2024
CS a répondu le 28 mai 2024
It is always our goal to provide the best guest experience possible and unfortunately, we fell short during your stay. Thank you for your feedback and please note your concerns have been escalated. We hope to have the opportunity to provide you with a better stay on a future visit.

2/10 – Terrible

Shaquanda

Voyage d’affaires
Points faibles : Propreté, service et personnel
Awful experience
Séjour de 2 nuits en mai 2024
CS a répondu le 16 mai 2024
Thank You for your feedback.

10/10 – Excellent

Twana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed the stay! Would recommend!
Séjour de 1 nuit en février 2024
CS a répondu le 6 mai 2024
Thank You for your feedback.

10/10 – Excellent

ThanhThuy

Séjour de 2 nuits en avril 2024
CS a répondu le 6 mai 2024
Thank You for your feedback.

2/10 – Terrible

Kendra

Voyage en groupe
Points faibles : Commodités
Roach in room. Not well cleaned
Séjour de 1 nuit en avril 2024
CS a répondu le 12 avr. 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations

8/10 – Bien

melvin

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel
Clean and quiet
Séjour de 1 nuit en mars 2024
CS a répondu le 1 avr. 2024
Thank You for your Feedback.

10/10 – Excellent

Jatara

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property is a great price for the space and full kitchen is a plus
Séjour de 7 nuits en mars 2024
CS a répondu le 25 mars 2024
Thank You for your feedback.

6/10 – Acceptable

Amanda

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
CS a répondu le 18 mars 2024
Thank You for your feedback.

10/10 – Excellent

Mariah

Séjour de 7 nuits en mars 2024
CS a répondu le 12 avr. 2024
Thank You for your feedback.

2/10 – Terrible

Cherita

Points faibles : Propreté
Room was disgusting. I would not recommend staying here at all! The clerk was extremely nice.
Séjour de 1 nuit en mars 2024
CS a répondu le 11 mars 2024
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

10/10 – Excellent

Stephanie

Séjour de 1 nuit en février 2024
CS a répondu le 25 mars 2024
Thank You for your feedback.

6/10 – Acceptable

Ashley

Points faibles : État et installations de l’hébergement
They need to update their bathroom sink and fridge
Séjour de 2 nuits en février 2024
CS a répondu le 11 mars 2024
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

10/10 – Excellent

Jatara

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My room is on the first floor that's wonderful because Im in a wheelchair. So door ways and walk way are easy for me to navigate
Séjour de 6 nuits en février 2024
CS a répondu le 23 févr. 2024
Thank You for your feedback.

2/10 – Terrible

Charity

Points faibles : Propreté, commodités et état et installations de l’hébergement.
They close up at 10. Then they gave me a card to someone else room. The room we got next was dirty and had roaches
Séjour de 1 nuit en février 2024
CS a répondu le 23 févr. 2024
Please accept our sincere apologies that we did not meet your expectations. We hope you will consider staying with us in the future to give us another chance. Thank you again for your feedback.

2/10 – Terrible

Yangsoo

Séjour de 1 nuit en février 2024
CS a répondu le 25 mars 2024
Thank You for your feedback.

6/10 – Acceptable

Tina

Voyage de couple
It was ok
CS a répondu le 12 févr. 2024
Thank You for your feedback.

2/10 – Terrible

Kayla

Séjour de 1 nuit en février 2024
CS a répondu le 25 mars 2024
Thank You for your feedback.

2/10 – Terrible

Sherif

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I found a cockroach inside the bathroom and the flor was sticky and the air conditioner/heater was broken. It was a terrible night
Séjour de 1 nuit en janvier 2024
CS a répondu le 12 févr. 2024
Thank you for bringing these issues to our attention. We take all feedback seriously and apologize for any inconvenience caused. We appreciate your patronage and hope you will give us the chance to make it right.

2/10 – Terrible

Paige

Séjour de 1 nuit en janvier 2024
CS a répondu le 23 janv. 2024
Thank you for your feedback.

4/10 – Médiocre

Fernando

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 1 nuit en janvier 2024
CS a répondu le 23 janv. 2024
Thank You for your feedback.

2/10 – Terrible

Darius

Séjour de 2 nuits en janvier 2024
CS a répondu le 15 janv. 2024
Thank you for your feedback.

10/10 – Excellent

Christopher

Séjour de 1 nuit en décembre 2023
CS a répondu le 12 janv. 2024
Thank you for your feedback.

10/10 – Excellent

LaTarra

Séjour de 2 nuits en novembre 2023
CS a répondu le 18 déc. 2023
Thank you for your feedback.

2/10 – Terrible

Scott

Séjour de 1 nuit en novembre 2023
CS a répondu le 27 nov. 2023
Thank You for the feedback.

2/10 – Terrible

Mallory

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
no one was there to check me in... I called the property, while another gentleman rang their buzzer system and called on their phone system. 20 minutes. had to go to a different hotel. working on getting a refund and expedia cant get ahold of them either. not happy with how either company is handling this.
Séjour de 3 nuits en octobre 2023
CS a répondu le 31 oct. 2023
Thank you for taking the time to share your experience. I am sorry to hear that you had such a difficult experience. It is our goal to provide exceptional service to all our guests and it is unfortunate that we have not met your expectations. We would like to investigate this further and can be contacted directly. Please accept our sincerest apologies for the inconvenience this has caused. We hope that you will give us another chance to show you our commitment to your satisfaction.

2/10 – Terrible

Miysha

Séjour de 1 nuit en octobre 2023
CS a répondu le 16 oct. 2023
Thank You for your feedback.

10/10 – Excellent

Margarita

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The entrance going to the hotel was really nice and good customer service. I had a pleasant stay.
Séjour de 4 nuits en septembre 2023
CS a répondu le 12 oct. 2023
Thank you for your positive review! We are delighted to know that you had a pleasant stay. We strive to provide the best customer experience and we are glad that we were able to meet your expectations. We look forward to having you stay with us again soon.

6/10 – Acceptable

Brian

Voyage d’affaires
Points forts : Service et personnel
Séjour de 1 nuit en octobre 2023
CS a répondu le 9 oct. 2023
Thank You for your feedback.

4/10 – Médiocre

Jason

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The pictures were misleading. Although it has a cooktop, microwave, and full size fridge, there is nothing to cook pr serve food.
Séjour de 2 nuits en septembre 2023
CS a répondu le 13 sept. 2023
Thank you for your review. We regret that the pictures were misleading. We will review our photos. We apologize for any inconvenience this might have caused you.

10/10 – Excellent

Jousha

Séjour de 7 nuits en août 2023
CS a répondu le 4 oct. 2023
Thank You for your feedback.

10/10 – Excellent

Ascencion

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All good
Séjour de 14 nuits en juillet 2023
CS a répondu le 6 août 2023
We greatly appreciate your feedback.

4/10 – Médiocre

Shannon

Voyage de couple, Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The Front Desk Representative was WONDERFUL! She was kind and answered all of our questions. However, the pictures did not match the room or area around the hotel that was advertised. The room and hallways wreaked of marijuana. There were multiple people loitering in the parking lot when we arrived that night to check in and no security was in sight.
Séjour de 1 nuit en juillet 2023
CS a répondu le 6 août 2023
Thank you for your review. We appreciate your feedback and take it very seriously. We apologize for the discrepancy between the pictures and the reality of your stay. We take the safety and security of our guests very seriously, and we are sorry that you felt uneasy while you were here.

4/10 – Médiocre

Abel

Points faibles : Service et personnel
Séjour de 2 nuits en juillet 2023
CS a répondu le 21 juill. 2023
Thank You for your feedback.

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023
CS a répondu le 17 juill. 2023
Thank You for your feedback.

2/10 – Terrible

Darla

Voyage en famille
Points faibles : Service et personnel, confort de la chambre
No one at counter for over an hour to check in. Called the number suggested and got placed on hold. Never came back. Lots of odd folks and animals running around. Doors slamming all night. Didn’t feel safe. When the guy finally showed up he was friendly
Séjour de 1 nuit en juillet 2023
CS a répondu le 13 juill. 2023
We apologize for the inconvenience you experienced on your visit. We strive to provide excellent customer service on every visit and regret that you did not experience that.

4/10 – Médiocre

catherine

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Unsafe area. Crime area.
Séjour de 2 nuits en juin 2023
CS a répondu le 29 juin 2023
Thank you for bringing your concerns to our attention. We take safety very seriously and we are currently working hard to ensure that our area is a safe place to stay. We're sorry for any trouble that you may have experienced and we hope that your concerns have been addressed.

2/10 – Terrible

Josh

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I didn't like anything it was so dirty I wouldn't or couldn't think about sleeping in the bed or taking a shower, my door wouldn't lock the front entrance of the hotel wouldn't lock, no pillow cases it was horrible and I wasn't compensated anything
Séjour de 1 nuit en mai 2023
CS a répondu le 5 juin 2023
Dear Guest, Thank you for taking time to provide us with your feedback. We apologize for the inconveniences you experienced during your stay. We regret that you were disappointed with our services and accommodations. We take all feedback seriously and would like to ensure that you have a positive experience in our hotel next time and all other times.

10/10 – Excellent

DIANA

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Property was acceptable and staff was excellent because she had to come up 3 times to open my door because the key card never worked.
Séjour de 1 nuit en mai 2023
The Management a répondu le 23 mai 2023
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

2/10 – Terrible

Quincy

Voyage d’affaires
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
I did not even stay at the hotel because it was a terrible experience. When I got there nobody was at the front desk. I had to wait about 20 to 30 minutes to get checked in. Then when I got to my floor there was people laying in the hallway that I had to step over to get to my room (3 people were laying in the hallway). Then when I got in the room and pulled back the comforter there were 3 large stains on the sheets (looked like blood). I took pictures of the soiled bed sheets. Then when I went back down stairs the front desk clerk was gone. The lights were off, the door was locked and the gate was down in the office. I had to use the phone in the hallway to call a hotline to make my complaint and get the front desk clerk to come back down stairs. It took him about another 10 to 15 minutes to come back down. I checked out immediately and want a refund. Please refund me because the conditions were terrible and I did not stay the night. I was in and out of the room in less then five minutes. It was an overall terrible experience so I would like to get reimbursed.
Séjour de 1 nuit en mai 2023
CS a répondu le 18 mai 2023
Dear guest, we apologize for the unsatisfactory experience you had at our hotel. It is very disheartening to hear what you experienced, and I can understand your anger. We have a very strict policy when it comes to the cleanliness of our rooms and bedding and are very disappointed to know that your room was not up to our standards. We sincerely apologize for the inconvenience this may have caused you.

8/10 – Bien

Chris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023
CS a répondu le 18 mai 2023
Thank You for Your Feedback.

2/10 – Terrible

Samantha

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
NASTY!
I will be disputing the charge to my credit card as this was the most UNACCEPTABLE hotel room I have ever entered! I received no response to my messages to this "hotel".I have photos of the MOLD, filty bathtub and the CRACKED shower walls that were not noticed at first of this disgusting room until I had to use the restroom! And the air conditioning did not work and the room smelled AWFUL. When I went back to the front desk to complain, NO ONE WAS there! So I never had the choice to change rooms or get a refund. And there were a number of people engaging in ILLEGAL activities both inside and outside the hotel
Cracked shower walls
filthy tub
MOLD!
More mold
Séjour de 3 nuits en mai 2023
The Management a répondu le 16 mai 2023
Dear Guest, We are sorry for the experience you had at our establishment. Customer satisfaction is our top priority and we take complaints very seriously. It is our intention to provide all guests with a safe and comfortable stay. We would like to assure you that we take all the necessary steps in order to provide the quality of service expected from our guests.

2/10 – Terrible

Reid

Séjour de 1 nuit en mai 2023
CS a répondu le 5 juin 2023
Thank You for your feedback.

2/10 – Terrible

Mark

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en avril 2023
The Management a répondu le 8 mai 2023
We're sorry you were unhappy and unable to meet your expectations. Thanks for letting us know.

4/10 – Médiocre

Robert

Séjour de 2 nuits en avril 2023
CS a répondu le 18 mai 2023
Thank you for your feedback.

2/10 – Terrible

Qian

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I had made a reservation online and arrived at 11:45pm, only to find that there was nobody at the front desk and the entrance was locked. I had to call for assistance to check-in, which was a frustrating and time-consuming experience. Once I finally entered the room, I was disappointed to discover that the bed had not been made, and there were no sheets or blankets in place. Furthermore, the absence of a shower curtain was a major inconvenience during my stay. Additionally, your motel claimed to have a kitchen, but there were no plates or silverware available, and all cabinets were empty. To compound my discomfort, my room was situated right next to the highway, and the noise from the traffic was extremely disruptive. The sound of the refrigerator and air conditioner also contributed to an unpleasant experience. Moreover, the continuous opening and closing of doors by other guests was disruptive to my rest. Overall, my stay at your motel was a disappointment, and I would like to request a refund. I urge you to improve your services to ensure that future guests do not have to endure the same frustrating and uncomfortable experience.
Séjour de 1 nuit en avril 2023
The Management a répondu le 27 avr. 2023
Thank you for taking the time to provide feedback about your stay at our motel. We apologize that your experience with us was not up to your expectations. We understand your frustrations and would like to offer our sincerest apologies for the inconvenience caused. We take all feedback into consideration and are constantly striving to improve our services. To show our appreciation for your feedback, we would like to offer a 25% discount off your next stay with us.

2/10 – Terrible

Cristhian

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
The staff no good and property damage
Séjour de 1 nuit en mars 2023
The Management a répondu le 24 mars 2023
We're sorry you were unhappy and unable to meet your expectations, we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 – Médiocre

Jonathan

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Upon my arrival the room was under construction and it was dirty. I called down to the front office and no one answered. Went to the front office and no one was there. So I left and still waiting on a refund for the room.
Séjour de 1 nuit en mars 2023
The Management a répondu le 24 mars 2023
We're sorry you were unhappy and unable to meet your expectations, we'll work hard to fix the issue you experienced. Thanks for letting us know.