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Reviews of WoodSpring Suites Charlotte Gastonia

2.5 out of 5
WoodSpring Suites Charlotte Gastonia
1830 Wren Turnpike, Gastonia, NC

Reviews

5.8
Rating 10 - Excellent. 142 out of 699 reviews" "
Rating 8 - Good. 147 out of 699 reviews" "
Rating 6 - Okay. 101 out of 699 reviews" "
Rating 4 - Poor. 104 out of 699 reviews" "
Rating 2 - Terrible. 205 out of 699 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kendra

Travelled with group
Disliked: Amenities
Roach in room. Not well cleaned
Stayed 1 night in Apr 2024
Response from CS on Apr 12, 2024
I apologize for the issues you experienced during your stay. We take feedback from all our guests seriously, and we are committed to improving the facilities and services offered. Your feedback helps us identify areas that need improvement, and I am sorry that you were disappointed with your recent stay. We take pride in providing our guests with an enjoyable and comfortable stay, and I am sorry that on this occasion we failed to meet your expectations

8/10 Good

melvin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Clean and quiet
Stayed 1 night in Mar 2024
Response from CS on Apr 1, 2024
Thank You for your Feedback.

10/10 Excellent

Jatara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a great price for the space and full kitchen is a plus
Stayed 7 nights in Mar 2024
Response from CS on Mar 25, 2024
Thank You for your feedback.

6/10 Okay

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CS on Mar 18, 2024
Thank You for your feedback.

10/10 Excellent

Mariah

Stayed 7 nights in Mar 2024
Response from CS on Apr 12, 2024
Thank You for your feedback.

2/10 Terrible

Cherita

Disliked: Cleanliness
Room was disgusting. I would not recommend staying here at all! The clerk was extremely nice.
Stayed 1 night in Mar 2024
Response from CS on Mar 11, 2024
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

10/10 Excellent

Stephanie

Stayed 1 night in Feb 2024
Response from CS on Mar 25, 2024
Thank You for your feedback.

6/10 Okay

Ashley

Disliked: Property conditions & facilities
They need to update their bathroom sink and fridge
Stayed 2 nights in Feb 2024
Response from CS on Mar 11, 2024
Thank you for taking the time to share your experience staying at our property. We apologize that your stay wasn't up to the standards that we set for ourselves. We are taking your feedback into consideration and are working on making improvements to ensure our guests have a more enjoyable experience. Your feedback is invaluable and it helps us to continuously strive to provide the best hospitality experience to all our guests. Thank you again for staying with us.

10/10 Excellent

Jatara

Liked: Cleanliness, staff & service, property conditions & facilities
My room is on the first floor that's wonderful because Im in a wheelchair. So door ways and walk way are easy for me to navigate
Stayed 6 nights in Feb 2024
Response from CS on Feb 23, 2024
Thank You for your feedback.

2/10 Terrible

Charity

Disliked: Cleanliness, amenities, property conditions & facilities
They close up at 10. Then they gave me a card to someone else room. The room we got next was dirty and had roaches
Stayed 1 night in Feb 2024
Response from CS on Feb 23, 2024
Please accept our sincere apologies that we did not meet your expectations. We hope you will consider staying with us in the future to give us another chance. Thank you again for your feedback.

2/10 Terrible

Yangsoo

Stayed 1 night in Feb 2024
Response from CS on Mar 25, 2024
Thank You for your feedback.

6/10 Okay

Tina

Travelled with partner
It was ok
Response from CS on Feb 12, 2024
Thank You for your feedback.

2/10 Terrible

Kayla

Stayed 1 night in Feb 2024
Response from CS on Mar 25, 2024
Thank You for your feedback.

2/10 Terrible

Sherif

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found a cockroach inside the bathroom and the flor was sticky and the air conditioner/heater was broken. It was a terrible night
Stayed 1 night in Jan 2024
Response from CS on Feb 12, 2024
Thank you for bringing these issues to our attention. We take all feedback seriously and apologize for any inconvenience caused. We appreciate your patronage and hope you will give us the chance to make it right.

2/10 Terrible

Paige

Stayed 1 night in Jan 2024
Response from CS on Jan 23, 2024
Thank you for your feedback.

4/10 Poor

Fernando

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from CS on Jan 23, 2024
Thank You for your feedback.

2/10 Terrible

Darius

Stayed 2 nights in Jan 2024
Response from CS on Jan 15, 2024
Thank you for your feedback.

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023
Response from CS on Jan 12, 2024
Thank you for your feedback.

10/10 Excellent

LaTarra

Stayed 2 nights in Nov 2023
Response from CS on Dec 18, 2023
Thank you for your feedback.

2/10 Terrible

Scott

Stayed 1 night in Nov 2023
Response from CS on Nov 27, 2023
Thank You for the feedback.

2/10 Terrible

Mallory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no one was there to check me in... I called the property, while another gentleman rang their buzzer system and called on their phone system. 20 minutes. had to go to a different hotel. working on getting a refund and expedia cant get ahold of them either. not happy with how either company is handling this.
Stayed 3 nights in Oct 2023
Response from CS on Oct 31, 2023
Thank you for taking the time to share your experience. I am sorry to hear that you had such a difficult experience. It is our goal to provide exceptional service to all our guests and it is unfortunate that we have not met your expectations. We would like to investigate this further and can be contacted directly. Please accept our sincerest apologies for the inconvenience this has caused. We hope that you will give us another chance to show you our commitment to your satisfaction.

2/10 Terrible

Miysha

Stayed 1 night in Oct 2023
Response from CS on Oct 16, 2023
Thank You for your feedback.

10/10 Excellent

Margarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance going to the hotel was really nice and good customer service. I had a pleasant stay.
Stayed 4 nights in Sep 2023
Response from CS on Oct 12, 2023
Thank you for your positive review! We are delighted to know that you had a pleasant stay. We strive to provide the best customer experience and we are glad that we were able to meet your expectations. We look forward to having you stay with us again soon.

6/10 Okay

Brian

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from CS on Oct 9, 2023
Thank You for your feedback.

4/10 Poor

Jason

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures were misleading. Although it has a cooktop, microwave, and full size fridge, there is nothing to cook pr serve food.
Stayed 2 nights in Sep 2023
Response from CS on Sep 13, 2023
Thank you for your review. We regret that the pictures were misleading. We will review our photos. We apologize for any inconvenience this might have caused you.

10/10 Excellent

Jousha

Stayed 7 nights in Aug 2023
Response from CS on Oct 4, 2023
Thank You for your feedback.

10/10 Excellent

Ascencion

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 14 nights in Jul 2023
Response from CS on Aug 6, 2023
We greatly appreciate your feedback.

4/10 Poor

Shannon

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Front Desk Representative was WONDERFUL! She was kind and answered all of our questions. However, the pictures did not match the room or area around the hotel that was advertised. The room and hallways wreaked of marijuana. There were multiple people loitering in the parking lot when we arrived that night to check in and no security was in sight.
Stayed 1 night in Jul 2023
Response from CS on Aug 6, 2023
Thank you for your review. We appreciate your feedback and take it very seriously. We apologize for the discrepancy between the pictures and the reality of your stay. We take the safety and security of our guests very seriously, and we are sorry that you felt uneasy while you were here.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from CS on Jul 17, 2023
Thank You for your feedback.

2/10 Terrible

Darla

Travelled with family
Disliked: Staff & service, room comfort
No one at counter for over an hour to check in. Called the number suggested and got placed on hold. Never came back. Lots of odd folks and animals running around. Doors slamming all night. Didn’t feel safe. When the guy finally showed up he was friendly
Stayed 1 night in Jul 2023
Response from CS on Jul 13, 2023
We apologize for the inconvenience you experienced on your visit. We strive to provide excellent customer service on every visit and regret that you did not experience that.

4/10 Poor

catherine

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe area. Crime area.
Stayed 2 nights in Jun 2023
Response from CS on Jun 29, 2023
Thank you for bringing your concerns to our attention. We take safety very seriously and we are currently working hard to ensure that our area is a safe place to stay. We're sorry for any trouble that you may have experienced and we hope that your concerns have been addressed.

2/10 Terrible

Josh

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like anything it was so dirty I wouldn't or couldn't think about sleeping in the bed or taking a shower, my door wouldn't lock the front entrance of the hotel wouldn't lock, no pillow cases it was horrible and I wasn't compensated anything
Stayed 1 night in May 2023
Response from CS on Jun 5, 2023
Dear Guest, Thank you for taking time to provide us with your feedback. We apologize for the inconveniences you experienced during your stay. We regret that you were disappointed with our services and accommodations. We take all feedback seriously and would like to ensure that you have a positive experience in our hotel next time and all other times.

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Property was acceptable and staff was excellent because she had to come up 3 times to open my door because the key card never worked.
Stayed 1 night in May 2023
Response from The Management on May 23, 2023
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

2/10 Terrible

Quincy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not even stay at the hotel because it was a terrible experience. When I got there nobody was at the front desk. I had to wait about 20 to 30 minutes to get checked in. Then when I got to my floor there was people laying in the hallway that I had to step over to get to my room (3 people were laying in the hallway). Then when I got in the room and pulled back the comforter there were 3 large stains on the sheets (looked like blood). I took pictures of the soiled bed sheets. Then when I went back down stairs the front desk clerk was gone. The lights were off, the door was locked and the gate was down in the office. I had to use the phone in the hallway to call a hotline to make my complaint and get the front desk clerk to come back down stairs. It took him about another 10 to 15 minutes to come back down. I checked out immediately and want a refund. Please refund me because the conditions were terrible and I did not stay the night. I was in and out of the room in less then five minutes. It was an overall terrible experience so I would like to get reimbursed.
Stayed 1 night in May 2023
Response from CS on May 18, 2023
Dear guest, we apologize for the unsatisfactory experience you had at our hotel. It is very disheartening to hear what you experienced, and I can understand your anger. We have a very strict policy when it comes to the cleanliness of our rooms and bedding and are very disappointed to know that your room was not up to our standards. We sincerely apologize for the inconvenience this may have caused you.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from CS on May 18, 2023
Thank You for Your Feedback.

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
NASTY!
I will be disputing the charge to my credit card as this was the most UNACCEPTABLE hotel room I have ever entered! I received no response to my messages to this "hotel".I have photos of the MOLD, filty bathtub and the CRACKED shower walls that were not noticed at first of this disgusting room until I had to use the restroom! And the air conditioning did not work and the room smelled AWFUL. When I went back to the front desk to complain, NO ONE WAS there! So I never had the choice to change rooms or get a refund. And there were a number of people engaging in ILLEGAL activities both inside and outside the hotel
Cracked shower walls
filthy tub
MOLD!
More mold
Stayed 3 nights in May 2023
Response from The Management on May 16, 2023
Dear Guest, We are sorry for the experience you had at our establishment. Customer satisfaction is our top priority and we take complaints very seriously. It is our intention to provide all guests with a safe and comfortable stay. We would like to assure you that we take all the necessary steps in order to provide the quality of service expected from our guests.

2/10 Terrible

Reid

Stayed 1 night in May 2023
Response from CS on Jun 5, 2023
Thank You for your feedback.

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from The Management on May 8, 2023
We're sorry you were unhappy and unable to meet your expectations. Thanks for letting us know.

4/10 Poor

Robert

Stayed 2 nights in Apr 2023
Response from CS on May 18, 2023
Thank you for your feedback.

2/10 Terrible

Qian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had made a reservation online and arrived at 11:45pm, only to find that there was nobody at the front desk and the entrance was locked. I had to call for assistance to check-in, which was a frustrating and time-consuming experience. Once I finally entered the room, I was disappointed to discover that the bed had not been made, and there were no sheets or blankets in place. Furthermore, the absence of a shower curtain was a major inconvenience during my stay. Additionally, your motel claimed to have a kitchen, but there were no plates or silverware available, and all cabinets were empty. To compound my discomfort, my room was situated right next to the highway, and the noise from the traffic was extremely disruptive. The sound of the refrigerator and air conditioner also contributed to an unpleasant experience. Moreover, the continuous opening and closing of doors by other guests was disruptive to my rest. Overall, my stay at your motel was a disappointment, and I would like to request a refund. I urge you to improve your services to ensure that future guests do not have to endure the same frustrating and uncomfortable experience.
Stayed 1 night in Apr 2023
Response from The Management on Apr 27, 2023
Thank you for taking the time to provide feedback about your stay at our motel. We apologize that your experience with us was not up to your expectations. We understand your frustrations and would like to offer our sincerest apologies for the inconvenience caused. We take all feedback into consideration and are constantly striving to improve our services. To show our appreciation for your feedback, we would like to offer a 25% discount off your next stay with us.

2/10 Terrible

Cristhian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff no good and property damage
Stayed 1 night in Mar 2023
Response from The Management on Mar 24, 2023
We're sorry you were unhappy and unable to meet your expectations, we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Jonathan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon my arrival the room was under construction and it was dirty. I called down to the front office and no one answered. Went to the front office and no one was there. So I left and still waiting on a refund for the room.
Stayed 1 night in Mar 2023
Response from The Management on Mar 24, 2023
We're sorry you were unhappy and unable to meet your expectations, we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Debbie Jane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firedept showed up twice. Fire in Laundry room. When fire dept left, the manager puts the dryer back. Hence another fire next day
Stayed 7 nights in Feb 2023
Response from The Management on Mar 6, 2023
Sorry to hear your stay was not pleasant. Thank you for choosing us and we hope to see you again soon.

6/10 Okay

Thomas

Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from The Management on Mar 24, 2023
We're sorry you were unhappy and unable to meet your expectations. Thanks for letting us know.

2/10 Terrible

Calvin

Stayed 2 nights in Feb 2023
Response from The Management on Mar 1, 2023
Sorry to hear your stay was not pleasant. Please let us know what we could improve to make your next visit instead of a 2 out of 10. Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities
Fast to get into. Quiet. Roomy clean.
Stayed 1 night in Feb 2023
Response from The Management on Feb 10, 2023
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.

4/10 Poor

Kimberley

Business traveller
Disliked: Cleanliness
Stayed 3 nights in Jan 2023
Response from The Management on Feb 6, 2023
Sorry to hear your stay was not pleasant. Please let us know what we could improve to make your next visit a better stay from 4 out of 10. Thank you for choosing us and we hope to see you again soon.

2/10 Terrible

Jamel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Management on May 23, 2023
Sorry to hear your stay was not pleasant. Please let us know what we could improve to make your next visit a better stay from 1 out of 5. Thank you for choosing us and we hope to see you again soon.

4/10 Poor

Meir

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Please kind of old thinking the bathroom was overflowed broken wood pieces falling from the bathtub stuff was nice and kind facility not that much
Response from The Management on Jan 6, 2023
We're sorry to hear that you were displeased with your stay. We make every effort to ensure our guests have a positive stay experience. Please let us know how we can do better next time, and we hope to see you again soon

10/10 Excellent

Stella

Travelled with family and small children
Liked: Cleanliness
Awesome, wonderful staff! Clean!
Stayed 4 nights in Dec 2022
Response from The Management on Dec 27, 2022
We're glad you enjoyed your stay! Thank you for choosing us and we hope to see you again soon.