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Reviews of Super 8 by Wyndham Charlotte University

2 out of 5
Super 8 by Wyndham Charlotte University
5100 Equipment Drive, I-85, Charlotte, NC

Reviews

6.2
Rating 10 - Excellent. 130 out of 636 reviews" "
Rating 8 - Good. 152 out of 636 reviews" "
Rating 6 - Okay. 132 out of 636 reviews" "
Rating 4 - Poor. 87 out of 636 reviews" "
Rating 2 - Terrible. 135 out of 636 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Aquiet

Travelled with family
Disliked: Property conditions & facilities
The shower had stains, the bathroom door had a hole in it and got stuck when you close it. The area was noisy and suspicious people. The fan/heater is loud when you turn it on and the bathroom air vent makes a continuous squeaky noise when you turn it on. I would not come to this location again.
Response from Karly on Mar 21, 2024
Dear Aquiet,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertising! This hotel is NOT located in the University area. It is located in Sugar Creek which is a dirty hood area. The only thing that matched the picture on the site was the comforter on the bed. This is supposed to be a non smoking hotel but it didn’t smell that way. When I got into the room I used the bathroom and got stuck in the bathroom as the door was hard to close and even harder to open. The air conditioning unit was held up with the help of duct tape and to top it all off, there was what appeared to be a blood stain on the sheets. When I bought this up to the staff on duty he still expected us to sleep in that bed. He ended up telling us that we can get a refund and leave and we did just that. His attitude was not professional at all. We ended up finding somewhere else to stay. I highly do NOT recommend!
Stayed 2 nights in Mar 2024
Response from Karly on Mar 20, 2024
Dear Kevin,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and good price
Stayed 5 nights in Mar 2024
Response from Karly on Mar 14, 2024
Dear Carmen,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Shardae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
. It's a chill spot to stay I love it
Stayed 1 night in Mar 2024
Response from Karly on Mar 14, 2024
Shardae,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

James

Disliked: Property conditions & facilities
The hall lightning is terrible and wasn’t a fan of the 2nd shift concierge
Stayed 1 night in Mar 2024
Response from Karly on Mar 7, 2024
James,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Peter

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was not a good hotel even for a cheap one. It's just bad. Stay somewhere else.
Stayed 3 nights in Mar 2024
Response from Karly on Mar 7, 2024
Dear Peter,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excellent

Haiyan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 2 nights in Mar 2024
Response from Karly on Mar 7, 2024
Dear Haiyan,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.

8/10 Good

Dishan

Nice place
Stayed 1 night in Mar 2024
Response from Karly on Mar 7, 2024
Dishan,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.

2/10 Terrible

Antonio

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was infested with roaches and when i ask for a room change the front desk clerk said he wasn't able to change my room. I made several videos and showed to the front desk manager the next morning and he just brushed it off...and said he would check the room...
Stayed 1 night in Feb 2024
Response from Karly on Mar 1, 2024
Dear Antonio,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Skylar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Karly on Feb 7, 2024
Dear Skylar,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Antonio

Stayed 1 night in Jan 2024
Response from Karly on Feb 1, 2024
Antonio,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karly on Jan 24, 2024
Derek,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovative environment, clean and professional
Stayed 4 nights in Jan 2024
Response from Management on Jan 18, 2024
Derek,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Amy

Ok
Response from Karly on Feb 7, 2024
Amy,Thank you for the review. Please let us know what we can improve on to earn a 5/5 on your next stay with us. We hope to see you back!

2/10 Terrible

Kailynn

Business traveller
Disliked: Cleanliness, staff & service, amenities
It was a horrible stay
Stayed 2 nights in Dec 2023
Response from Management on Dec 12, 2023
Dear Kailynn,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Management on Dec 6, 2023
Jay,Thank you for the review.

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to locate
Stayed 2 nights in Nov 2023
Response from Management on Nov 30, 2023
Oliver,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Karly on Jan 12, 2024
Thank you so much for the 5/5 review! We hope to see you again soon!

6/10 Okay

Laniesha C

It did not state online that it didnt have a elevator only stairs. Housekeeping could've been more thorough in cleaning the bathrooms. Plus it was located in the hood. As they say you get whst you pay for
Stayed 1 night in Nov 2023
Response from Management on Nov 30, 2023
Laniesha,Thank you for the feedback.

10/10 Excellent

Brittanity

Liked: Property conditions & facilities
Nice, but the service was notI'm
Stayed 2 nights in Nov 2023
Response from Management on Nov 30, 2023
Brittanity,Thank you for the review. We apologize the service was not up to par and please know we will make the improvements to provide exceptional customer service to our guests. We hope to see you back!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Management on Nov 16, 2023
Dear Edward,Thank you for the review. We hope to see you back soon.

6/10 Okay

Chris

Stayed 3 nights in Nov 2023
Response from Management on Nov 16, 2023
Chris,Thank you for the review. We hope to see you back soon.

6/10 Okay

Elena

Liked: Staff & service
Old rundown motel kind of fixed (partly) by new owners. Friendly stuff, decent breakfast
Stayed 1 night in Nov 2023
Response from Management on Nov 16, 2023
Dear Elena,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 10, 2023
David,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and good attention
Stayed 1 night in Nov 2023
Response from Karly on Nov 9, 2023
Dear Carlos,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Stephanie

Stayed 1 night in Nov 2023
Response from Management on Nov 30, 2023
Thank you, Stephanie.

6/10 Okay

Fernanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was clean but the hallway and stairs is horrible. Needs to have major upgrade including the room.
Stayed 1 night in Nov 2023
Response from Management on Nov 3, 2023
Dear Fernanda,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management on Nov 10, 2023
Darrell,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

THOMAS

Stayed 1 night in Oct 2023
Response from Management on Nov 30, 2023
Thomas,Thank you so much for taking the time to do our online survey. We are so happy to see the 5-star review! We strive to meet the expectations of our guests. We hope to see you again soon!

10/10 Excellent

Antwan

Travelled with partner
Liked: Cleanliness, staff & service
Quiet slept well updated rooms have comfy
Stayed 1 night in Oct 2023
Response from Management on Nov 3, 2023
Dear Antwan,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Brian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty ass place
Stayed 1 night in Oct 2023
Response from Management on Nov 10, 2023
Dear Brian,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excellent

Kathleen L

Stayed 1 night in Oct 2023
Response from Management on Nov 10, 2023
Dear Kathleen,Thank you so much for taking the time to do our online survey. We are so happy to see the 5/5 review! We strive to meet the expectations of our guests. We hope to see you again soon!

2/10 Terrible

Zachary

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place had all but bed bugs. I made sure to look for them. It smelled awful, not to mention the area it was in was so sketchy. There was homeless people outside begging every minute of the day and night. We were begged for money every time we stepped outside. I was scared to death we were going to get robbed or our vehicle get vandalized. The floors looked like they hadn't been swept/ vacuumed in 6 months. I wouldn't allow my dog to stay here. FILTH AND DISGUSTING
Stayed 1 night in Oct 2023
Response from Management on Nov 3, 2023
Dear Zachary,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Alejandra

Stayed 1 night in Sep 2023
Response from Management on Nov 10, 2023
Dear Alejandra,Thank you for leaving a review.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Nov 10, 2023
Dear Jonathan,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

8/10 Good

jessica

Travelled with family
Liked: Amenities, property conditions & facilities
Overall for a quick overnight for a concert decent stay. No carpets in the room which I prefer. Quick and convenient to surrounding Charlotte.
Response from Management on Nov 10, 2023
Jessica,It was a pleasure to have you stay and to read your positive feedback.It is greatly encouraging to hear your appreciation.We will offer yet another awesome hospitality experience next time.We look forward to your next visit.

10/10 Excellent

Mcgaeiouz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wasn't bad. I have no complaints.
Stayed 1 night in Aug 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
It took me three tries to find the entrance. But on the whole I was impressed.
Stayed 2 nights in Sep 2023

2/10 Terrible

Danese

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Lamont

Liked: Staff & service, property conditions & facilities
Is a nice hotel is a good stay
Stayed 1 night in Aug 2023
Response from Management on Aug 25, 2023
Dear Lamont,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Lamont

Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Hotel was fairly clean, clean enough to stay fairly comfortable. Staff was nice, no elevator but only 2 floors so not bad. Very sketchy neighborhood with people in and out and around the hotel at allll hours. Fine for adults and groups but wouldn’t recommend for family’s.
Stayed 2 nights in Aug 2023
Response from Management on Aug 18, 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nathaly

Liked: Cleanliness, staff & service, property conditions & facilities
Very convinient for one night and good location. Not to many optios to dine out .
Stayed 1 night in Aug 2023
Response from Management on Aug 18, 2023
Nathaly,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Tina

Stayed 1 night in Jul 2023
Response from Management on Aug 18, 2023
Thank you for the review, Tina.

6/10 Okay

Anil

Liked: Cleanliness, staff & service
Room was clean and well maintained, room had microwave and mini-fridge, mattress was comfortable
Stayed 1 night in Jul 2023
Response from Management on Jul 28, 2023
Anil,Thank you so much for the feedback. Please let us know how we can improve to earn a 5/5 on your next stay with us. We hope to have you back soon.

2/10 Terrible

Taylor

Stayed 1 night in Jul 2023
Response from Management on Aug 18, 2023
Thank you, Taylor.

2/10 Terrible

Taylor

Stayed 1 night in Jul 2023
Response from Management on Aug 18, 2023
Thank you, Taylor.

2/10 Terrible

Azabambia

Stayed 1 night in Jul 2023
Response from Management on Aug 4, 2023
Azabambia,Thank you for the review.

6/10 Okay

Moth

Stayed 1 night in Jun 2023
Response from Management on Jul 28, 2023
Moth,Thank you for the review.