Lobby

Reviews of Sleep Inn Airport - Billy Graham Parkway

2.5 out of 5
Sleep Inn Airport - Billy Graham Parkway
701 Yorkmount Rd, Charlotte, NC

Reviews

7.2

Good

Rating 10 - Excellent. 305 out of 1008 reviews" "
Rating 8 - Good. 304 out of 1008 reviews" "
Rating 6 - Okay. 162 out of 1008 reviews" "
Rating 4 - Poor. 110 out of 1008 reviews" "
Rating 2 - Terrible. 127 out of 1008 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Stephen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I am loathe to leave negative reviews, so much so that my friends make fun of me for liking everything. This was quite possibly the worst hotel experience of my more than 40 years on this planet. The parking lot was a tiny bit sketchy, but that can be overlooked because you really can't control stuff like that. Inside, the lobby was mildly dilapidated, but not terrible, and the check-in staff was pleasant and kind. The elevator was in some disrepair, but those things are inspected regularly, and if we fail to our Doom it's only one or two floors so it's not like we were going to die. The real trouble began on the third floor hallway, on the journey to our room. The downstairs didn't smell great, but the third floor wreaked so strongly and consistently of pungent concentrated vomit that I actually had to hold my breath. And we were at the far end of the hall, so once or twice I had to come up for air. I wish I was exaggerating. The room was not good. There was a strong smell of fruity air freshener that did nothing to conceal the smell of freshly smoked cigarettes. It's a non-smoking hotel. The room was cold when we arrived, which is fine, but quickly warmed up to a toasty 74. Through the night we were unable to adjust the air conditioner and the room became unbearably hot. 75 or 76 maybe? We spent pretty much the entire night trying to get the ac working right. The shower was not great either. The floor of the shower stall was soft underneath which was a little disconcerti
Stayed 1 night in Mar 2024

4/10 Poor

Ashley, Springfield

Disliked: Staff & service, property conditions & facilities
One of the staff wasn't very approachable and the elevator buttons broke. When you push it in your finger goes near electrical wiring.
Stayed 1 night in Mar 2024

8/10 Good

Brenda

Travelled with family
We stayed on the third floor. When departing, the elevator button was broke, so luggage had to be carried down many steps. I have an ankle problem and it made it very difficult and unsafe to walk down that many steps.
Stayed 1 night in Mar 2024

4/10 Poor

Nicole, TILLSONBURG

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Briiii

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Chaiwat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I smelled cigarette in my room so staff was very nice to switch the room
Stayed 1 night in Dec 2023

4/10 Poor

Charles

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property looked worn down and area rugs were dirty. Staff members were courteous, friendly and helpful.
Stayed 1 night in Mar 2024

8/10 Good

Justin

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024

4/10 Poor

Mariko

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
TV did not work. Even after they replaced TV. Room very dated and dilapidated. Ceiling peeling. Iron outline burn stain on stained carpet. Hotel smelled like marijuana. Would avoid unless broke.
Stayed 1 night in Feb 2024

10/10 Excellent

George

Stayed 1 night in Feb 2024

8/10 Good

Mj

Liked: Cleanliness, property conditions & facilities
The hallways are not scent friendly - not sure why or what needs to be masked to that extent. Cheers
Stayed 1 night in Feb 2024

10/10 Excellent

Starquayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Kwan

Disliked: Cleanliness, staff & service, property conditions & facilities
On staying for another day was over charged. Then the following day double billed
Stayed 1 night in Feb 2024

2/10 Terrible

Andre

Disliked: Staff & service
Wifi didn't work until 6am
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Stayed 2 nights in Feb 2024

2/10 Terrible

Dishan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nasty
Stayed 1 night in Feb 2024

10/10 Excellent

Dishan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice receptionist
Stayed 1 night in Feb 2024

4/10 Poor

DANIEL

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
The check in front gentleman was rude and definitely not friendly. The check out guy was not very friendly either. They charged me $30 for a pet fee when the website says $25. The rooms were comfortable. The breakfast was ok they have make your own waffle.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Rene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean great price. I'd pay more for crappy hotels. especially around here this one is responsible price. just there very few dining places around. over all better hotel than most
Stayed 1 night in Feb 2024

10/10 Excellent

Dishan

Liked: Cleanliness, staff & service, property conditions & facilities
The morning breakfast is great.
Stayed 1 night in Feb 2024

6/10 Okay

DAGINA

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ron at the front desk was great. But the property is pretty run down. We only used the room to sleep between flights so it was ok for that purpose. The worst part was no “free 24 hr airport shuttle service” as promised. We were told they had no driver between 5 and 9:30 am so we had to take Uber for our 9:40 am flight and spend even more money. Interesting that they say it’s a non-smoking hotel yet the sheets on both beds had cigarette burns in them. It also smelled like smoke. It’s unlikely we would stay here again. Not worth the money.
Stayed 1 night in Feb 2024

6/10 Okay

angelo

Business traveller
Few upgrades needed
Stayed 1 night in Jan 2024

2/10 Terrible

Keith

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I canceled my reservation yesterday and still awaiting a reply from the Management of Sleep Inn
Stayed 1 night in Jan 2024

4/10 Poor

Artil

Stayed 1 night in Dec 2023

6/10 Okay

Thessely S

Disliked: Staff & service, property conditions & facilities
Booked this hotel for a layover specifically for the free airport shuttle information displayed. Waited for over 1 hour for the airport shuttle that never arrived. I also sent 2 emails at least 2 days in advance regarding airport shuttle and still didn’t get a reply. Had to pay for a taxi and didn’t receive a refund from the hotel. Front desk agent just said i’m sorry and that there isn’t shuttle services between 16:00-18:00. Once again, this Information isn’t available on Expedia!!!! Wifi isn’t working properly either.

6/10 Okay

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is to poor, in my case i do not like coffee but the variant is hot chocolate
Stayed 3 nights in Jan 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Roy

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I found change from someone pocket when I pulled back the covers on the bed. Evidently the bedding hadn't been replaced from the previous tenant!
Stayed 1 night in Jan 2024

8/10 Good

Chunlei

Stayed 1 night in Jan 2024

10/10 Excellent

Koshia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jason, Kannapolis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Jan 2024

4/10 Poor

Ashley

Travelled with family
Disliked: Cleanliness, staff & service
Had to switch rooms due to the awful smell of cigarette smoke. Beds were uncomfortable. Front desk clerk could use some improvement. Strong Smell of marijuana upon entering the main doors. Would not recommend.
Stayed 1 night in Jan 2024

4/10 Poor

Analyssa

Disliked: Cleanliness, amenities, property conditions & facilities
The bedding had holes in it. It was not nice. The shuttle took to long and had to take uber. Do not recommend at all.
Stayed 1 night in Dec 2023

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Well mannered staff. Good breakfast. Loved the walk in shower with plenty of water pressure. Reasonably priced. Nicely quiet. Comfortable beds. Best hotel experience I've had in a while. Plan on staying there on return trip!
Stayed 1 night in Jan 2024

6/10 Okay

Dishan

Liked: Staff & service
The receptionist is very nice
Stayed 1 night in Jan 2024

6/10 Okay

Dishan

Liked: Staff & service
Disliked: Cleanliness
The receptionist was very nice and helpful
Stayed 1 night in Jan 2024

10/10 Excellent

Dishan

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very nice and helpful.
Stayed 1 night in Dec 2023

4/10 Poor

RONALD

Liked: Cleanliness
Disliked: Staff & service, amenities
The shuttle service was not operating when I called. Had to take an uber. Breakfast was not available the next morning, nothing was there. Had to buy breakfast at airport. Even the only soda machine in the building was out of order. Nothing to drink. Cost me $33. For transportation and breakfast.
Stayed 1 night in Dec 2023

4/10 Poor

Diana

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They bed sheet were dirty and the carpet smells really bad in there
Stayed 1 night in Dec 2023

6/10 Okay

Traian

Liked: Cleanliness, staff & service, room comfort
Good option for an overnight layover in Charlotte
Service was excellent. We needed a shuttle to/from airport for an overnight stay, and it was provided very prompt and professional. Hotel was clean and everything seemed to be brand new, but...we noticed a few small things, that can not happen in a 4 stars: *there was no shower gel, just shampoo/cond/soap *the shower head pipe was leaking and spraying water on the ceiling But most important, the guests next door kept us up most of the night: about 12 AM they woke us up with their yelling at each other, arguing VERY LOUDLY on the phone, and banging on the table (or bed rest), we could not fall asleep for another 2 hours, as the raucous continued through the night. Also, even though the hotel was clearly a NON SMOKING facility, the neighbors smoked marijuana, to the point that i smelled it in the bathroom, in the middle of the night We did not have a chance to try the free breakfast, as we had to head to the airport early for our connecting flight, but the breakfast area looked clean, and tidy.
Stayed 1 night in Dec 2023

10/10 Excellent

BILLY

To much noise
Stayed 1 night in Dec 2023

2/10 Terrible

Leonard

Disliked: Staff & service, amenities, property conditions & facilities
No hot water
Stayed 1 night in Dec 2023

10/10 Excellent

Natalya, Tacoma

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

carol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got it last min. Thought it looked nice in pictures. But its not! Tried tk call several time to let know i would be arriving late. They would just say "your fine". Flight was canceled and i didnt make it for my frist day. Called again to let know i would be arriving the next day from reservation. She said they cant refine money for the frist day I missed. I figured they would do much. When i arrived the girl in the front counter at frist could find my reservation. So i explained and gave her the names of the people i talked to. Finally she finds it. Charges me a deposit. Place is dirty! Have pictures of broken evelater button as well. And the whole place smelled like a cigarette! But they also charge you extra if tou somke in the room. The smoke from.other room would sipe into my room.carpet looked dirty even the bed mattress. Would not recommed at all.
Stayed 2 nights in Dec 2023

2/10 Terrible

Antionette

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Shamella

Business traveller
It was a fair stay. You get what you pay for.
Stayed 1 night in Dec 2023