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Reviews of Residence Inn by Marriott Charlotte Lake Norman

3 out of 5
Residence Inn by Marriott Charlotte Lake Norman
16830 Kenton Drive, Huntersville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 160 reviews" "
Rating 8 - Good. 37 out of 160 reviews" "
Rating 6 - Okay. 21 out of 160 reviews" "
Rating 4 - Poor. 8 out of 160 reviews" "
Rating 2 - Terrible. 6 out of 160 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Shawn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Location was easy to access local shopping.
Stayed 2 nights in Mar 2024
Response from KBS on Mar 25, 2024
Dear Shawn,Thank you for taking the time to fill out our survey. We are happy to hear that you enjoyed your stay.We hope they we would be your choice of stay if ever you are back in the area.Thanks,Karen SmithOperations Manager

2/10 Terrible

Mitrina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KBS on Mar 25, 2024
Thank you for taking the time to fill out this survey.We appreciate your businessThanksKaren SmithOperations Manager.

10/10 Excellent

Holly, Mentor

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Leon, General Manager on Jan 22, 2024
Thank you for the excellent review of your recent stay!

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from GM on Dec 11, 2023
Thank you for your feedback

6/10 Okay

Tara

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Leon, General Manager on Jan 22, 2024
Thank you for the review from your most recent stay, we hope to welcome you back soon!

10/10 Excellent

Valeria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue that I had was there was no face soap at the sink. Fortunately, I had bought a bar with me
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for your feedback. We do apologize for not having the face soap. We had a delay in our delivery service that was unforeseen.

10/10 Excellent

Mae Nichole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to my destination. I like the full kitchen option for the ease of making my own breakfast
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
We appreciate your feedback! Thank you

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Michael on Aug 26, 2023
Thank you for the great feedback!

10/10 Excellent

Jan

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from John Manchini Front Office Manager on May 10, 2023
Thank you for staying with us and the positive review. We look forward to having you stay with us again.

10/10 Excellent

Holly, Mentor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and upscale area to stay
Stayed 1 night in Apr 2023
Response from John Manchini Front Office Manager on Apr 11, 2023
Hello Holly,Thank you for your excellent review of the Residence Inn Lake Norman. We are happy you enjoyed your stay with us and hope to see you again in the future!!!!!.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Smooth check in. Clean room. Nice area.
Stayed 1 night in Apr 2023
Response from John Manchini Front Office Manager on Apr 11, 2023
Hello Robert,Thank you for the excellent review. We are happy you enjoyed your stay at the Residence Inn Lake Norman. We look forward to you staying with us again in the future.

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Stephen- General Manager on Oct 26, 2022
Thank you so much for the great review of our hotel. We hope to see you again soon

6/10 Okay

Tarnish

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The property is in a great location and very easy to find. The staff is friendly and breakfast was decent. The hotel exterior is in desperate need of pressure washing and maintenance. The hallways and elevator carpet/floors were very dirty and smelled bad. Our room was put together nicely, but very dirty and lacked preventative maintenance. It all presented itself as a hotel that was in need of an owner/management that cares. The door handles, doors, light fixtures, inside of toilets were very dirty. My family and I had to clean the room and spray the bedding and couch before we sat down and placed our items. I was very disappointed as this is not what I expected from Residences Inn.
Stayed 2 nights in Jul 2022
Response from Joe on Aug 17, 2022
Dear guest, I do apologize for the state of your room and the outside of our hotel. The hotel is under better management and all of the issues you mention are being addressed. Hopefully you will give us another chance in the future to make things right

2/10 Terrible

Sheria

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Dirtiest hotel we have stayed in - the room was not clean at all - after a stay here I ended up with a respiratory infection and I truly think it was from the room we stayed in - The breakfast was fabulous though and Ms. Cynthia the cook was so helpful and welcoming. She made our morning great! She was the only good thing about staying here.
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Stephen on Jun 14, 2022
Hello, Thank you for taking the time to rate our hotel. We are happy you enjoyed your stay and we hope to see you in the future.

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Appreciated the closed off bedroom.
Stayed 5 nights in Jun 2022
Response from Stephen on Jun 14, 2022
Hello, Thank you for taking the time to rate our hotel. We are glad you enjoy the closed off suit room for your trip. We are sorry we couldn't get a full 5 out of 5 from you but we will try even harder next time and we hope to see you in the future.

8/10 Good

Miles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Stephen on Jun 14, 2022
Hello, Thank you for taking the time to rate our hotel. We are happy you enjoyed your stay and we hope to see you in the future.

4/10 Poor

Adrian

Travelled with family
Disliked: Property conditions & facilities, room comfort
Handicapped features are not available
Stayed 1 night in May 2022
Response from Stephen on Jun 14, 2022
Hello, We do apologize about you not being able to get a handicap room. We do have handicapped features at this hotel but only a certain amount of rooms have those features. Again we do apologize for this and hope we can make it better in the future.

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in May 2022
Response from Stephen on Jun 14, 2022
Hello, Thank you for taking the time to rate our hotel. We are glad that you enjoyed our free breakfast. We are happy you enjoyed your stay and we hope to see you in the future.

10/10 Excellent

Mahaliah

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We took a family trip..there are restaurants in close proximity and stores. All within two mins of the suites..urban air sports is in walking distance..great place for family trips..family of four fit perfect with plenty of space..very quiet and peaceful during resting hours..we were very pleased❤️ and would definitely come back to this location.
Stayed 1 night in Mar 2022
Response from Kari on Mar 25, 2022
Thank you for the excellent rating & feedback regarding your recent stay! We look forward to welcoming you back soon.

2/10 Terrible

Bryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
One star property in a 5 star neighborhood
Room was gross. Ripped carpeting, kitchen cabinets falling apart, cigarette butts everywhere at the entrances. This is in a ver upscale are but the property is not being maintained. Payed top dollar and got the minimum. Breakfast was ok, not worth the money. Stay somewhere else
Stayed 1 night in Feb 2022
Response from General Manager on Feb 22, 2022
Thank you for taking time to share your feedback. This is not normal. We will use this as a learning experience for the staff and our continued improvement. Thank you for take your time and hope you will give us another opportunity in the future.

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable safe
Decent stay, safe and nice area. Walking distance to my office.
Stayed 3 nights in Nov 2021
Response from General Manager on Feb 22, 2022
Thank you for you kind feedback! We are always glad to hear you enjoyed the area and your stay. Thank you again for choosing us for your stay. We hope to see you again soon!

10/10 Excellent

Donya

Stayed 1 night in Feb 2022
Response from General Manager on Feb 22, 2022
Thank you for taking time to give us your feedback. We are glad you enjoyed your stay with us! We hope to see in the future when you visit bring you back to the Lake Norman area!

8/10 Good

Georgia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King suite was a great room. Bed very comfy. Hotel convenient to I77 but far enough away to be in a quiet location. Close to TONS of shopping & restaurants.
Stayed 1 night in Jan 2022
Response from General Manager on Jan 4, 2022
Thank you for your feedback. We are glad you enjoyed stay with us. Hope to see you in the future!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from General Manager on Dec 31, 2021
Thank you for taking time to share your feedback! We are glad to hear you enjoyed your stay and hope to see you in 2022!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from General Manager on Dec 31, 2021
We appreciate your feedback and are glad to hear you enjoyed your stay! We look forward to seeing you in 2022!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, bathroom could use minor maintenance nothing terrible. The area is great because of all the shops and dining options available m. This is our second time staying at this property m, would stay there again.
Stayed 3 nights in Dec 2021
Response from General Manager on Dec 14, 2021
Michael, Thank you for taking your time to share your feedback. I am glad to hear you enjoyed your time with us! We look forward to seeing you on future travels!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant stay, staff was friendly and helpful always even late night.
Stayed 5 nights in Dec 2021
Response from General Manager on Dec 14, 2021
Maria, Thank you for taking time to share your feedback. It is excellent to hear you enjoyed stay with us and our staff. We hope to see you in the future when your travels bring back to the Lake Norman area!

6/10 Okay

Jesse

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was quiet for the most part. Easy parking, friendly staff, accommodating of last minute changes to itineraries and somewhat informative of the area.
Stayed 2 nights in Oct 2021
Response from General Manager on Nov 2, 2021
Thank you for your feedback! We are glad to hear you enjoyed our staff!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from General Manager on Sep 14, 2021
Thank you for your feed back and choosing us for your stay. We are excited to hear you enjoyed you stay and hope see you in the future!

6/10 Okay

JOHN

Travelled with family
Liked: Cleanliness, staff & service, amenities
The a/c unit was loud and made the bed vibrate. (Sometimes a plus but not when you are trying to sleep.
Stayed 1 night in Sep 2021
Response from General Manager on Sep 14, 2021
John, Thank you for your feedback. I sincerely apologize for issues you experienced and the inconvenience it caused. I have informed our maintenance staff and issue has been corrected. Thank you again for staying with us and hope you will give us another shot in the future.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
It needs to be updated. Carpet ripped. Couch stained, cheap and uncomfortable. The closet was broken, drawers broken. Loved the bed, cleaning service once a week but didn't vacuum. Loved having a kitchen. Pool needs cleaning, grill caught on fire. Needs cleaning. Basically the place needs an overhaul.
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long day of traveling, it was nice to experience friendly staff, eas py check in and a clean room. Very satisfied!
Stayed 1 night in Aug 2021
Response from General Manger on Sep 14, 2021
Thank you for your feedback! We are very happy you enjoyed your stay and look forward to seeing you in the future!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I posted a Google review as well on the Marriott property direct. My complaint was about excessive noise from air handler in closet inside my room (locked). Mold smell when air was running, water stains on ceiling. Stop giving this room out. (Rm 224). Terrible experience @ a high price
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, convenient to dining and shopping.
Stayed 2 nights in Jul 2021

10/10 Excellent

Celeste

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
The area and location was beautiful. In the room the carpet was frayed and there was spider webs and the jacuzzi was broken. The grab and go breakfast was very limited.
Stayed 5 nights in May 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from General Manager on Apr 26, 2021
Thank you for your feedback. We are glad to hear you enjoyed stay with us! We hope to see you again the next time you are in the Lake Norman area!

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit confusing to find the main lobby, but a great stay overall.
Stayed 1 night in Mar 2021
Response from Kari on Mar 31, 2021
Thank you for the excellent rating!

2/10 Terrible

Tarek, Mass

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sheets had women makeup stains and bed wax dirty had to purchase and use own sheets to sleep on
Stayed 5 nights in Dec 2020
Response from Kari on Dec 31, 2020
Thank you for the feedback. We sincerely apologize for your experience and will work with our housekeeping team to keep this from happening in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from Kari on Dec 31, 2020
Thank you for the great rating Michael! We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Kari on Dec 31, 2020
Thank you for the excellent rating!

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average
Average hotel. Toilet was clogged and when the front desk was told she stated she would have maintenance look at it tomorrow. Had to use bathroom on first floor when having to have a bm. (We were on the 3rd floor) Had to call the next day and they came right up and fixed it. Nice outdoor firepit area. Only problem was it didn't work. Room was very nice but had to search down room cleaning cart to get more toilet paper, coffee, sugar, ect. Only clean rooms one day a week. Would have been an excellant stay if not for all the simple problems we had.
Stayed 3 nights in Nov 2020
Response from General Manager on Dec 7, 2020
Barbara, Thank you for your feedback. I apologize we did not meet your expectations or the ones we set for hotel. I have spoken with the staff about the issues you experienced to help prevent them from occurring in the future. Thank you again for your feedback and hope you will give another chance when you return to Lake Norman area.

10/10 Excellent

Saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place nice service
Stayed 2 nights in Oct 2020
Response from Kari on Oct 20, 2020
Thank you for the excellent feedback! We look forward to welcoming you back soon.

10/10 Excellent

Robert

Stayed 3 nights in Aug 2020
Response from General Manager on Sep 9, 2020
Thank you for your feedback! We appreciate your business and hope to see you again when you return to the Lake Norman area!

4/10 Poor

Nick

Business traveller
Liked: Staff & service
Disliked: Cleanliness
To high and to many animals
The staff here is amazing! However they allow pets and the stench is awful. I had to light candles and keep the air set low. I could hear dogs barking in the middle of the night. The people above me decided to have a party over in the morning and I had work the next day.
Stayed 6 nights in Aug 2020
Response from General Manager on Aug 21, 2020
Thank you for your feedback. We do have an awesome staff! We are pet friendly. If you decide to stay with on your next visit we can find a room that has not had pets in them in them recently. Thank you again for staying with us and hope to see you the next time you are in the area.

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from General Manager on Aug 21, 2020
Thank you for choosing us for your stay! We hope to see you again next time you are in the area.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2020
Response from General Manager on Aug 21, 2020
Thank you for choosing us for your stay! We hope to see you again the next time you are in the Lake Norman area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the friendliness of staff The rooms are nice
Stayed 1 night in Mar 2020
Response from Kari on Apr 8, 2020
Thank you!