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Reviews of Candlewood Suites Charlotte - Arrowood, an IHG Hotel

2.5 out of 5
Candlewood Suites Charlotte - Arrowood, an IHG Hotel
7926 Forest Pine Dr, Charlotte, NC

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 216 reviews" "
Rating 8 - Good. 69 out of 216 reviews" "
Rating 6 - Okay. 40 out of 216 reviews" "
Rating 4 - Poor. 18 out of 216 reviews" "
Rating 2 - Terrible. 20 out of 216 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Abigail

Travelled with family
The hotel, rooms and elevator smells like weed. The room floor was dirty and furniture dusty and smells like mildew. The room did not have its own fan, ac unit or a vent for air or heat.
Stayed 2 nights in Mar 2024

8/10 Good

Nokukhanya

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Mar 2024

6/10 Okay

Shakara, Durham

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good clean stay and convienient
Stayed 2 nights in Oct 2023

8/10 Good

Victoria

Travelled with family
Liked: Amenities
Nice stay
Stayed 4 nights in Jul 2023

10/10 Excellent

Donzel

Stayed 1 night in Aug 2023

8/10 Good

Demaio

Liked: Cleanliness, staff & service, property conditions & facilities
Ot was a nice room and hotel
Stayed 2 nights in Mar 2023

4/10 Poor

Lizible

Travelled with group
Disliked: Cleanliness
Stayed 2 nights in Feb 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay

10/10 Excellent

Trina

Stayed 1 night in Nov 2022

4/10 Poor

Kandace

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Door didn't lock. Didn't even need a key it literally pushed right open. Heat didn't work.
Stayed 2 nights in Sep 2022

2/10 Terrible

Jahditu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
TERRIBLE!!!!!!!!! I had a sleepover for my little girl(3-4 kids) the original room was FILTHY!!!!!!!!!! Legit had dog hair all on the couch I almost threw up then the nice lady gave us another room and that one was dirty as well!!!! I understand no one wants to work but you would think the manager would help clean or something especially with all of the diseases going around!! I couldn’t even let my babies sleep there because the sheets were dirty and stained!!! We literally had to pack up in the middle of the night and drive all the way home!! The lady said she will give me Half of my money back but I still have yet to see it! She was nice but very nonchalant I guess because she really couldn’t do anything but that’s not her fault. The whole 3rd floor was stink asf and the trash was piled up by the elevator . There were weird men at the pool trying to talk to my children … I thought this was the nice part of town but I guess I was dead wrong! I only booked here because of last minute plan changes !
Stayed 1 night in Sep 2022

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy rooms where clean and ready
Stayed 1 night in Jul 2022

8/10 Good

guy

Travelled with group
Liked: Cleanliness, property conditions & facilities
the hotel was nice, right off the interstate. The only issue I had was I was given a different room than the one I reserved on orbitz. The hotel staff said it was orbitz fault not theirs. I reserved a 2 queen bed suite with a sofa and lounge chair, but got a studio with 2 queen beds and only the chair. The hotel said orbitz reservation sent to them by orbitz was for the room I got. They said they were sold out of rooms with the sofa's, and it was Not their fault but orbitz I got the incorrect room. Basicly the Hotel Staff took no blame for my not getting the room I reserved.
Stayed 2 nights in Jun 2022

6/10 Okay

Ciara

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Staff & service, amenities
The hotel was located in a reasonable distance to Carowinds, the reason for our stay. The check-in went smoothly but once we got to our rooms, we were a little disappointed. It had a weird smell and although the hotel is listed as smoke-free, there was obviously several people smoking inside the hotel. The rooms were pretty clean, just a little outdated. They had ONE luggage cart but decent relief areas for pets.
Stayed 2 nights in May 2022

8/10 Good

Antonio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room made me feel like I could actually live there! It was very nice! The property was VERY CLEAN! I actually saw the cleaning crew several times during my stay! The staff was very professional and made me feel welcome my entire stay! I would DEFINITELY recommend this hotel and will be staying here again! 👍
Stayed 2 nights in May 2022

4/10 Poor

Charnita

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Week Long Business Trip Would Not Stay Again
Due to COVID 19 I would expect that the rooms would have been thoroughly cleaned. Which they were not!! Definitely need to travel with your Lysol and Clorox wipes during these unforeseen times. There was a layer of dust build up on top of the fridge, which was an indication housekeeping just don't wipe down everything after each check out. The dispensers in the shower had a white film build up, that I didn't even touch another indication. The floors were not clean. The clothe chairs had satins on them, which I didn't sit in at all disgusting, when they get like that they should be replaced or get furniture with build in stain protection, paid the extra money!! The shower is due for upgrade/makeover too much patching when just need to upgrade completely. There was only 3 out of the 7 washer and dryer combo which was operating the others were out of service on the 1st floor. The bed was very comfortable, which is what I remember from a previous Candlewood stay years ago pre-covid and the staff was friendly. Overall would I stay at this location again, probably not. All hotels need to do a lot better with proper cleaning, and travelers need to be prepare to do a deep cleaning as well.
Stayed 6 nights in Feb 2022

8/10 Good

Frederick L

Stayed 1 night in Nov 2021

6/10 Okay

Donna l

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Property nice beds comfortable didn't like smoke coming up the elevator and down the hall I had my minor child with me it was allergic to smoke
Stayed 2 nights in Sep 2021

10/10 Excellent

Hubie

Stayed 1 night in Sep 2021

10/10 Excellent

Felicia

Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
The room had a smoke odor, The guests were smoking just outside the entrance, my room was close to the entrance. The receptionist offered me a different room, it was dated and the floor was not clean and I did not like how it smells. She said the odor in that room was from the floor polish. The receptionist was very nice and accommodating, she tried to help but the second room was worst than the first so I stayed in the first. The walls were thin, I could hear everything the next door occupants were saying in their room. I was awakened by a dog barking in one of the rooms.
Stayed 3 nights in May 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
They took my reservation on Expedia and called me back 10 minutes later on my way there to say that there was a "system error" and they had no rooms available.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
The room was decent but there was a bug infestation and there was barely any cleaning crew. I am under the impression that they are short staffed.
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from James on Jul 14, 2020
Thank you very much for staying with us, we appreciate your business and look forward to you staying with us again in the future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
I had multiple issues with my stay at candlewood. The check in process was relatively easy and timely. The receptionist was really nice and got us in our room quickly. Upon arriving in our room, the room was nice; aesthetically pleasing, lots of room. The first issue was the bathroom. It wasn’t cleaned properly. There was hair in the sink, almost like someone shaved their beard. Then the pluming in the shower was another thing. The water would not go down. Even after turning on the shower head, there was still a puddle in the tub. I know this was out of the control of the hotel, but the hotel keys stopped working. The staff was really nice about letting everyone into their rooms with the master key. They also had the issues fixed quickly.
Hair in the sink
Coffee stains in the kitchen
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was able to get some real rest peacefully and quietly in the most comfortable bed.
Stayed 1 night in Feb 2020

4/10 Poor

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Meh
It was great for the price but two spiders and a cockroach later I have a little bit of an odd feeling about the place also it was very noisy in the halls. It also had a very weird mothball smell to the place
Stayed 1 night in Jan 2020

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and the stay was awesome.
Stayed 3 nights in Nov 2019

6/10 Okay

Nicholas

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

TIMOTHY B

Stayed 1 night in Oct 2019

10/10 Excellent

Kay, SC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and location of this hotel. Right in the middle of downtown and carowinds and shopping locations. The hotel room was very spacious and clean. I would definitely stay here again.
Stayed 1 night in Oct 2019

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awsome hotel
This is one of the best Hotels I have stayed at, the staff was amazing, and room was great
Stayed 1 night in Jul 2019

8/10 Good

matt, NJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location was very good for me. The staff was excellent. Parking was good. The building layout was such that the elevator was too far from everything.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Tired property that has seen better days. No breakfast.
Stayed 1 night in Jul 2019

10/10 Excellent

Saidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Saidah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
I was there for a track meet, we loved the hotel and staff.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe,good service,clean room ,no dirty liens.Custom service was polite and excellent
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok area. The staff were really friendly. The room was clean and the bed was comfy!
Stayed 1 night in Jun 2019

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Jason

Liked: Staff & service, room comfort
Disliked: Cleanliness
The pet odor was not great
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very comfortable & clean. Hallways need a little upkeep. On the website & at reservation time it states breakfast included but the hotel does not serve any. It does offer complementary coffee. The fact that there wasn't any breakfast doesn't bother me is the fact that it offers something isn't done.
Stayed 1 night in Feb 2019

6/10 Okay

david

Liked: Staff & service
Under construction
Construction work going on all weekend. No breakfast the whole time we were there. Dog barking from 8am on through the day. Would have chose somewhere else if i had known about the construction and breakfast!!
Stayed 3 nights in Oct 2018

6/10 Okay

Stephanie, Cincinnati,ohio

Liked: Staff & service
Disliked: Room comfort
The beds where worn down and sag in the middle. The "deluxe continental breakfast" breakfast was cereal and yogurt. The rooms where spacious and very quiet but they where older. Overall, it was a good hotel just misleading about the breakfast part.
Stayed 3 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2018