Gazebo
Check availability

Reviews of La Quinta Inn & Suites by Wyndham Charlotte Airport South

2.5 out of 5
La Quinta Inn & Suites by Wyndham Charlotte Airport South
4900 S Tryon St, Charlotte, NC

Reviews

6.2
Rating 10 - Excellent. 331 out of 1361 reviews" "
Rating 8 - Good. 254 out of 1361 reviews" "
Rating 6 - Okay. 243 out of 1361 reviews" "
Rating 4 - Poor. 242 out of 1361 reviews" "
Rating 2 - Terrible. 291 out of 1361 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Tammy

Disliked: Cleanliness, property conditions & facilities
In the whole building they need to shampoo, the rugs filthy in the rooms and outside of the rooms, it does not look presentable for customers only one working elevator and I stay there for 3-4 and seen no one working to get it fixed
Stayed 2 nights in Apr 2024

2/10 Terrible

Daryl Andrew

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They really need some new carpet. Smells not great.
Stayed 1 night in Apr 2024
Response from April C. on Apr 24, 2024
Dear Daryl,Thank you for choosing the La Quinta Inn Charlotte Airport for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Sri Teja

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Even though the rooms are non-smoking but we smell smoke in the room.
Stayed 1 night in Apr 2024

4/10 Poor

Alpha

Disliked: Cleanliness, amenities, property conditions & facilities
The facility needs an upgrade. The elevator nearest the entrance is broken, there are carpet stains, and there is horrible traffic getting to the property.
Stayed 1 night in Apr 2024
Response from April C. on Apr 23, 2024
Dear Alpha,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with the property appearance and location. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

8/10 Good

DHAMMA

Liked: Cleanliness, staff & service, property conditions & facilities
I’m happy to be here
Stayed 1 night in Apr 2024

6/10 Okay

Terrone

Business traveller
Disliked: Amenities
The outside of the hotel, such as the glass windows were not clean. Aside from being very outdated, that was comfortable the room was clean. I did notice some of the sheets at cigarette burns. Otherwise comfortable stay.
Stayed 1 night in Apr 2024

6/10 Okay

Cindy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpeting was dirty and stained. The bathroom door had obvious stains on it , like someone spilled coffee all over it. Bed was comfortable. The WIFI was unusable as I was warned by my computer and cell, not to proceed as it was condidered unsafe to proceed. Definite language barrier with the front desk employee. Just stayed 1 night while traveling
Stayed 1 night in Apr 2024

2/10 Terrible

Vanessa

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is not clean. I also did not receive my deposit back despite confirmation, will be reaching out to management.
Stayed 1 night in Apr 2024
Response from April C. on Apr 23, 2024
Dear Vanessa,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and issues with your deposit. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Gabriel

Stayed 1 night in Apr 2024

4/10 Poor

Kathryn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First- NO WHERE does the listing say the facility will put a $100 hold on your credit card- NO exceptions. SECOND- they don’t release that hold for 7-10 business days! We stayed in the hotel for a total of FIVE HOURS to sleep between flights!!! Second- the hotel is disgusting!!! It’s downright FILTHY!!! Expedia should be ASHAMED to even list this Hellish Pit!!! Dog feces in the entryway… trash and discarded food in the hallways… gross stains on the carpets… the tub was SLIMY… the carpet in our room turned my feet literally BLACK just walking between the tub and the bed. I have stayed in many hotels and use La Quinta often. I travel for work and stay in hotels at least 15 days a month- this was the absolute worst hotel I have ever stayed in… If I wasn’t so exhausted I would have left!! Expedia and LaQuinta should be ashamed
Stayed 1 night in Apr 2024
Response from April C. on Apr 23, 2024
Dear Kathryn,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and issues with our hotel policies. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

kelsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smoke detector in the room started blipping low battery at 3am- workers don’t know how to change the battery so told us to pack up and moved us rooms at 330am. Staff refused to even acknowledge this as an issue- more detectors were heard going off on the main floor just walking to the front desk. Clearly they are not checked. Batteries happen- but the fact they think that being made to move rooms in the middle of the night is not an issue worth resolving is insane. Also not a very clean place.
Stayed 1 night in Apr 2024
Response from April C. on Apr 23, 2024
Dear Kelsey,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with your smoke alarm and the service of the staff. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Steffen

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Gustavo, Miami

Liked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities
Blood on comforter and unclean conditions unsanitary
Stayed 1 night in Apr 2024
Response from April C. on Apr 16, 2024
Dear Alicia,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Poor

Alexander

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This is a sketchy hotel. I went with my wife and infant and felt like the hotel had not been cleaned in a year.
Stayed 1 night in Mar 2024
Response from April C. on Apr 16, 2024
Hello Alexander,Thank you for choosing La Quinta Inn Charlotte Airport South for your stay. We apologize that you did not enjoy your stay with us due to safety concerns with the property and issues with cleanliness. I have shared your concerns with the staff so we may prevent future occurrence. Thank you for reaching out to us with your feedback. We appreciate you.Sincerely,April C.General Manager

4/10 Poor

Debra

Travelled with group
Corridor carpets were absolutely filthy. Corridor doors banged, peeled, no elevator chipped. Only one elevator, working, allowing 10 men to party outside a car in the parking lot at bedtime. Very scary for a single woman staying in that motel. Had to move my car to get away from them. so the night nightstand in the room was filthy had goop on it and glass rings. Plus there was hair hanging on the hairdryer in the bathroom. Not enough soap in the bathroom. They only could comment I will make is the beds. Which certainly never stay there again unless they cleaned it up .
Stayed 1 night in Apr 2024
Response from April C. on Apr 16, 2024
Dear Debra,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with cleanliness of the property and the service of the staff.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C. General Manager

8/10 Good

MPI

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great play to rest, spacious rooms, 24 hour coffee. Over all nice experience, the only thing i can say is the carpets in the hallways could use a deep cleaning
Stayed 1 night in Apr 2024

4/10 Poor

David J

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had no shower curtain, no working refirigerator, and no dials on the HVAC system. We changed rooms to get a working refrigerator, but in that room the carpet was torn. The hallways were filthy and carpeting looked like it had not been cleaned in years.
Stayed 6 nights in Apr 2024
Response from April C. on Apr 16, 2024
Hello David,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness and maintenance issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Patricia

Liked: Staff & service
This property was probably designed for business travelers, but these days seems to cater more to construction workers. Everything seems just a tad rundown, but the price was right and the location was great. Breakfast was good and the staff were more than accommodating.
Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
There was ued gloves on floor. The area around coffee maker sticky and nasty. The breakfast is a joke. Dry ceral or bagel not much choices.
Stayed 1 night in Apr 2024
Response from April C. on Apr 16, 2024
Dear Melissa,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and our breakfast selection.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Poor

Lillie

Travelled with partner
Disliked: Cleanliness, amenities
When checking in the man on the front desk was very friendly. How ever i didnt get what i had requested when I booked my room. I asked for a ground floor and a handicap room didn't get either. There was a $100 deposit that I had to make that wasn't specified on the website till now still have not received my $100 deposit back. When checking out the lady that was at the front desk was not as friendly and gave only short answers to my questions about my deposit. She lied and said it would be back by 12:00 noon Sunday but here it is Monday and still nothing yet
Stayed 2 nights in Apr 2024
Response from April C. on Apr 9, 2024
Dear Lillie,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues at check-in and billing. Please be advised that your deposit has been released from our system on Sunday 4-7-24. Please allow up to 14 business days for this transaction as it is all depending on your bank policy. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

8/10 Good

desmond

The staff was nice , the tenants were ok. The olace looks filthy but its a good stay in a pinch the keys dont work. But the breakfast was free and parking was available.
Stayed 1 night in Apr 2024

6/10 Okay

CHRISTINE

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is being remodeled and it's Tired!! Pool was not open. The price was reflecting the the amenities.
Stayed 1 night in Apr 2024

2/10 Terrible

kimona

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel needs to shutdown the whole place smell like mold, they haven't had an inspection done on the elvator since 2021, the place is so dirty,
Stayed 3 nights in Apr 2024
Response from April C. on Apr 9, 2024
Dear Kimona,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Poor

Matthew

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from April C. on Apr 9, 2024
Dear Matthew,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Niki

Liked: Staff & service
Disliked: Cleanliness
The property is run down and there are stains and misc trash on every carpet from the hallway to the stairway to the hotel rooms. The toilet exuded water from the rear tank when flushed, so the floor gets wet and the bathroom smells like poo. Note that the staff was very friendly!! Breakfast was a typical continental spread of muffins, cereal, yogurts, coffee, and self-made waffles.
Stayed 1 night in Mar 2024
Response from April C. on Apr 3, 2024
Dear Niki,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness and maintenance issues with your room and the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Jared

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely disgusting
Stayed 1 night in Mar 2024
Response from April C. on Apr 3, 2024
Dear Jared,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Peter

Stayed 7 nights in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Ana Gabriela, Itapira

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room looked clean overall, except for the same carpet that looks like it has been there for 20 years. The hotel looks outdated and could use a good renovation.
Stayed 1 night in Mar 2024
Response from April C. on Mar 29, 2024
Dear Ana,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to the appearance of the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

Billy

Business traveller
Property is need of an update. Carpets are badly stained and room door had to be slammed to latch. Overal this property is ok but it is showing its age.
Stayed 1 night in Mar 2024
Response from April C. on Mar 29, 2024
Dear Billy,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with the property appearance and maintenance of your room. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Kevin

Disliked: Cleanliness, amenities, property conditions & facilities
People hanging out in lots around building. To the point I barricaded my door from the inside when I went to bed. No security any where
Stayed 1 night in Mar 2024
Response from April C. on Mar 27, 2024
Dear Kevin,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to safety concerns. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Dennis

Disliked: Cleanliness, property conditions & facilities
It is clearly obvious that preventative maintenance is not a concern for these owners. The carpet throughout is ragged, worn and extrmrly dirty. The paint in my room was chipping off the wall. The bathroom had mildew everywhere. I will not stay at this brand hotel again.
Stayed 1 night in Mar 2024
Response from April C. on Mar 27, 2024
Dear Dennis,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to issues with maintenance of the property and cleanliness. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Peter

Stayed 7 nights in Mar 2024

4/10 Poor

Isaac

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Got smoked out by some group hot boxing in the adjoining room… was woken up at midnight by my room filled with smoke. Asked about being compensated for not sleeping due to being nauseous from the burnt weed filling my room, but they set up an impossible time to talk with the manager. They did kick the people out and told me that they would not put party looking people in the room next to mine. So I won’t say they did nothing, but it was miserable. Wish I could’ve been compensated better.
Stayed 5 nights in Mar 2024
Response from April C. on Mar 25, 2024
Dear Isaac,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to other guest activities. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in thefuture.Sincerely,April C.General Manager

8/10 Good

Michelle

Stayed 1 night in Mar 2024

4/10 Poor

LuAnne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No restaurant nearby, room not properly cleaned, first room the water shot out of the tank so had to move to another room, very dated but staff friendly.
Stayed 1 night in Mar 2024
Response from April C. on Mar 25, 2024
Dear LuAnne,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with your room. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

10/10 Excellent

Ricky and Karen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was great!!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Patrice

Stayed 1 night in Mar 2024

4/10 Poor

Brenda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very outdated and dirty. Last minute booking, just needed somewhere to sleep for a couple of hours. Would not recommend unless desperate like we were.
Stayed 1 night in Mar 2024
Response from April C. on Mar 21, 2024
Dear Brenda,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property and the appearance. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

2/10 Terrible

Gary, West Milford

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor was dirty and not cleaned. Condom boxes in the room. Bathroom was not cleaned and door would not lock. Door to get in the room, lock would not lock.. it was broken. The window had no safety lock, could easily fall out of it (esp if a child was there). The place was not a safe location. From the outside it looked nice. Inside is a different story.
Stayed 3 nights in Mar 2024
Response from April C. on Mar 21, 2024
Dear Gary,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

6/10 Okay

oscar

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I had to switch out my room 3x upon check in due to things not working in each room til I finally got changed into the third room. Other than that, stay was ok.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud late night noise from outside traffic and other patrons.
Stayed 1 night in Mar 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Anthony

Travelled with family
Disliked: Property conditions & facilities
Needs attention to the public areas.
Stayed 1 night in Mar 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was very dirty.
Stayed 2 nights in Mar 2024
Response from April C. on Mar 16, 2024
Hello Jose,Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to cleanliness issues with the property. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,April C.General Manager

4/10 Poor

Benjamin

Disliked: Property conditions & facilities
My shower did not work, paint was coming off the wall and cracks in the wall
Stayed 1 night in Mar 2024
Response from April C. on Mar 12, 2024
Dear Benjamin, Thank you for choosing the La Quinta Inn Charlotte Airport South for your recent stay. We apologize that you did not enjoy your stay with us due to maintenance issues with your room. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Your feedback from your stay will help us identify opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with me. I look forward to serving you in the future. Sincerely, April C.General Manager

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice . Good area close to the airport with a lot of food options around
Stayed 1 night in Mar 2024

4/10 Poor

JHUNE

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The check in process was longer than I used to with Laquinta. Had to sign several papers. Frintbdesk was friendly. The room smells like moldy specially the carpet, my dog wouldnt stop sniffing around the carpet. I had to spray my cologne all over the room. Noisy in terms of you can hear people outside the build9ng next to your window room. Bathroom needs renovated,actually the whole building should be renovated. I only sttayed for 1 night. Probably not staying here on my next visit.
Stayed 1 night in Mar 2024
Response from April C. on Mar 6, 2024
Hello Jhune,We apologize that you did not enjoy your stay with us due to cleanliness and check-in issues during your stay. I will share your comments with the staff so we may prevent future occurrence. Thank you for taking the time in providing us with your feedback. We appreciate you.Sincerely,April C.General Manager

10/10 Excellent

Corey, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from April C. on Mar 6, 2024
Hello Corey,We are glad that you enjoyed your stay with us. Thank you for taking the time in providing us with your feedback! We appreciate you.Sincerely,April C.General Manager