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Reviews of Econo Lodge Inn & Suites Matthews - Charlotte

2 out of 5
Econo Lodge Inn & Suites Matthews - Charlotte
1938 Moore Rd, Matthews, NC

Reviews

5.4
Rating 10 - Excellent. 26 out of 245 reviews" "
Rating 8 - Good. 44 out of 245 reviews" "
Rating 6 - Okay. 55 out of 245 reviews" "
Rating 4 - Poor. 55 out of 245 reviews" "
Rating 2 - Terrible. 65 out of 245 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Tavaris

.
Stayed 5 nights in Mar 2024
Response from FD on Apr 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, property conditions & facilities
The clerk overcharged me for the deposit by $125.00. He assures me it will be refunded, but I wasn't pleased by his response.
Stayed 2 nights in Mar 2024
Response from Customer service on Mar 14, 2024
Hello, apologies for overcharged deposit but we have released the deposit it was an authorized only it might take few days. Hope you enjoy your stay Thank you

6/10 Okay

Ryan

Business traveller
Average for a 1 night stay
Stayed 1 night in Mar 2024
Response from FD on Apr 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,ECONOLODGE

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The linens and towels were so white and clean. Definitely worth a visit.
Stayed 1 night in Nov 2023
Response from customer service on Nov 23, 2023
Thank you for recent stay at Econo Lodge Inn & Suites Matthews - Charlotte.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,econo lodgecustomer serviceEcono Lodge Inn & Suites Matthews - Charlotte

8/10 Good

David

Stayed 1 night in Nov 2023
Response from customer service on Nov 23, 2023
Thank you for recent stay at Econo Lodge Inn & Suites Matthews - Charlotte.We sincerely appreciate and value your feedback . Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,econo lodgecustomer serviceEcono Lodge Inn & Suites Matthews - Charlotte

6/10 Okay

Desmond

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Customer
The first room look old haunted room 2 room look better it was a smoker room it looks scary 😳 I won't go back curtains look like it haven't been wash in years dirty wash cloths was left on the shower lamp look like it came out of a horror movie no table phone look like you might catch a disease will not go back. Bed had a cigarette burn in the blanket.
Stayed 7 nights in Aug 2023
Response from custmer service on Nov 23, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Matthews - Charlotte.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,econo lodgecustomer serviceEcono Lodge Inn & Suites Matthews - Charlotte

4/10 Poor

Marcus

Travelled with partner
Disliked: Cleanliness, staff & service
The place smelled really bad and the staff was quite rude. I checked in at a time and I wasn’t told about guest being added it was a last minute reservation. I told him it was two of us I didn’t have issue for paying for my guest that was staying there. I do have a problem with family coming to see me and they charging me an extra $20 for having family come see me that didn’t stay the night. The internet kept kicking me off for the time I was there I couldn’t stream a full movie without it kicking us off the servers. The mini fridge was broken and the microwave took forever to heat up the food. Finally I had the privacy tag on the door meaning I have having some adult time in the room that morning. The “manager” comes to the door and knocks and I replied with “we are busy right now come back later” because we were naked. He, the “manager”, kept knocking forcing us to come to the door, and I came to the door and said “sorry we don’t need room service.” To which he replied “ okay but I still need to do a FULL WALKTHROUGH of the hotel. Now take it I didn’t see him do that with any other apartment, and I had a privacy tag on the door which wasn’t very private at all. With my significant other naked under the sheets because he wouldn’t leave us alone. I will never in life recommend this hotel to any of my friends or family and I hope nobody thought they could have a romantic get away here because these people invade your privacy.
Stayed 3 nights in May 2023
Response from econo on Jun 5, 2023
Thank you for staying 3 nights with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectationSincerely,ECONOLODGE

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE BED HAS BED BUGS and the sheets are peed all over . Horrible
Stayed 1 night in Mar 2023
Response from Jim on Mar 9, 2023
hank you for taking the time to complete our online survey regarding your recent stay at our hotel.We have confirm with our pest control company and verified that there was no bed bugs in the room. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ECONOLODGE

8/10 Good

Cordell

Stayed 3 nights in Feb 2023
Response from jim on Mar 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,ECONOLODGE

4/10 Poor

Amber

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs lots of updating !
Stayed 1 night in Feb 2023
Response from jim on Mar 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,ECONOLODGE

2/10 Terrible

Antwyon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

argie

Travelled with family
Disliked: Amenities
The bed was uncomfortable too soft and sunk too far down when I layed down. Sound like I was laying in straw.
Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
South east of Charlotte
The room is very nice. The king bed on the other hand needs to be replaced. Springs poke you and the form no longer flat but a bowl. …. And the heat doesn’t work on the unit. So, we weren’t as warm as we wanted. We travel often for work and would still book here because of how clean it is and the staff being nice. Hopefully new mattresses will be onsite by then. Even a $400 hybrid bed in a box would be great.
Stayed 1 night in Nov 2022

8/10 Good

Sion, Apex

Travelled with family
Liked: Staff & service
The manager and staff were very nice and helpful. The rooms had been partially updated but the bathrooms and ceiling finishes (peeling drywall, dated bathtub and fixtures, toilet that rocked back and forth) needed to be replaced ASAP
Stayed 1 night in Sep 2022

6/10 Okay

Juventina

Travelled with partner
Disliked: Amenities, property conditions & facilities
I was disappointed the front desk looked like it was in good shape but then you go to the rest of the establishment ts poor managed. The rooms air conditioning was off so it was very hot and it did not cool the room all nigh the room had a weurd smell in it!l
Stayed 1 night in Jul 2022

4/10 Poor

Mariana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad looking very old
Stayed 2 nights in Jun 2022

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Jean Rene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Heather

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2022

6/10 Okay

Jaime

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff were a bit rude and demanded a retainer which is understandable but a bit extreme but over all was okay stay !
Stayed 1 night in Apr 2022

2/10 Terrible

kareshia

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Nawid

Stayed 1 night in Feb 2022

10/10 Excellent

Jadericka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Sheilah R., Aliquippa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful
Stayed 2 nights in Jan 2022

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
funeral trip
My brother passed away, and this location was close to where I had to go . Older hotel but still nice
Stayed 2 nights in Dec 2021

2/10 Terrible

cheryl

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
nothing
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnighter.
Place a clean and quiet for a Saturday nite. Everything was booked, had to find something on the fly. Not my usual kinda place and reviews almost scared me off but I was pleasantly surprised at how quaint but tidy the rooms were. Floors is new LVP and tiled bathroom. Water pressure great and plenty of HW. Beds are spring but relatively comfortable. Pillows small but not tiny. A/C heat pump worked as it should, although an older version, so on the loud side. It was perfect for what I needed, a place to rest overnight before heading back to Georgia.
Stayed 1 night in Oct 2021

4/10 Poor

Chavone

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Massive potholes on the way in. Old, dingy, broken down MOtel. Stay maybe 5 hours before i left because there was nothing comfortable about the place. Gave me Sam and Dean vibes but worse.
Stayed 1 night in Oct 2021

4/10 Poor

William

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Brandon

Stayed 1 night in Sep 2021

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Lowest prices an ty
Stayed 1 night in Jul 2021

10/10 Excellent

Jermaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great experience
Stayed 2 nights in Jul 2021

2/10 Terrible

Avery

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good location. Easy in and out. Plenty of shopping and restaurants close by.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
It’s was a den of iniquity and I was promised a voucher and have yet received it from Expedia. I couldn’t even stay it was so shady and informed front desk of my decision 30 minutes after checking in. The hotel said they weren’t going to charge me until they were sure to have cleared all my money from expedia and then denied it refund......Horrible horrible unless you want drugs and drug sex with hooker, meth dealers etc. in which case 5stars. ended up wood spring suits across the street safe parking lot clean and a relief.
Stayed 1 night in Apr 2021

2/10 Terrible

Rodney

Travelled with family
Liked: Cleanliness, staff & service
clean up exterior please
Friendly staff, clean room. Hotel exterior and parking lot are awful. Poor lighting, potholes, junk scattered about.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
$25 per pet deposit $25 deposit on room other guests were loud and obnoxious. Desk clerk was rude.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
It was ok... I wouldn’t stay here again! It was overpriced.
Stayed 1 night in Mar 2021

4/10 Poor

Jackie, St. Louis, MO

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was old and run down. It looked dirty and dingy all over.
Stayed 4 nights in Jul 2020

10/10 Excellent

Joel, Houston

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were huge holes in the parking lot, I know I hit 2 of them, of course I couldn't see them it was very dark and raining.
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
WORST PLACE I EVER STAYED
The rooms were very old. Paint was coming off the ceilings and there were stains all over the walls. There was dirt and mold surrounding the entire entry door and at the bottom of the shower curtains. The room had a nasty damp smell to it and the Front Desk worker was saying that was the only pet room available. Fortunately we were able to switch to a room that was a little bit cleaner with less mold but still was not comfortable staying there. I slept on top of the bedding with blankets that I had brought with me. The pictures online are nothing like the actual hotel. I dont even know how that hotel is still open and running
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for with pet friendly at this hotel. It was only pet friendly hotel nearby for a wedding we came into town for. Our pet friendly room was definitely a huge downgrade from other rooms. My daughter had non pet friendly room and it was very nice. My room was very old and dated and not very clean. The mattress was very springy and not comfortable whatsoever. The sheets had black hairs throughout and the very old comforter had several brown stains. There were 3 small flat pillows for the king size bed in which I had to use all 3 to get a decent one pillow. Coffee maker looked like it had not been cleaned in years. Just remember with this place- the pet friendly rooms are not what you see on the website.
Stayed 1 night in May 2020

2/10 Terrible

Norvell

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slums
He charged me more than the price on the site.then i booked king room and got 2 full beds.
Stayed 1 night in Apr 2020

8/10 Good

Tashawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
One night was enough for me.
Due to my apartment flooding, I chose this place for the price, pets allowed & the location because I didn’t know how long I’d have to be there. The room was out dated but you get what you pay for.
Stayed 1 night in Mar 2020