Lobby lounge

Reviews of Studios & Suites 4 Less Charlotte

2.5 out of 5
Studios & Suites 4 Less Charlotte
3415 Queen City Drive, Charlotte, NC

Reviews

5.6
Rating 10 - Excellent. 38 out of 197 reviews" "
Rating 8 - Good. 27 out of 197 reviews" "
Rating 6 - Okay. 32 out of 197 reviews" "
Rating 4 - Poor. 40 out of 197 reviews" "
Rating 2 - Terrible. 60 out of 197 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Alicia

Disliked: Staff & service, amenities, property conditions & facilities
Was not what i expected
Stayed 1 night in Apr 2024
Response from Studios & Suites Team on Apr 18, 2024
Thank you for sharing your thoughts with us. We're genuinely sorry that your stay fell short of expectations. Your comfort means the world to us, and we deeply regret any inconvenience caused. Rest assured, we're committed to crafting experiences that exceed expectations. We hope to welcome you back soon for a delightful stay.

10/10 Excellent

Achiere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Studios & Suites Team on Apr 13, 2024
Your delightful review warms our hearts! We're thrilled to have met your expectations during your stay at Suburban Studios Winston. Providing comfort is our mission, and your satisfaction is our greatest reward. Your generous praise fuels our dedication to excellence. We appreciate your feedback and eagerly anticipate welcoming you back for another wonderful experience.

6/10 Okay

Reva

Stayed 2 nights in Mar 2024
Response from Studios & Suites Team on Apr 13, 2024
Thank you for choosing Suburban Studios Winston for your recent stay. Your feedback is invaluable to us as we strive to ensure every guest feels at home. We're delighted to have hosted you! While we're thrilled you had a comfortable stay, we've noted your concerns and are committed to improving. Rest assured, we'll address them promptly to elevate your experience next time. Your satisfaction is our utmost priority. Looking forward to welcoming you back for an even more delightful stay!

10/10 Excellent

Verikida

Stayed 3 nights in Mar 2024
Response from Studios & Suites Team on Apr 11, 2024
Thank you immensely for your glowing review! We're thrilled to have exceeded your expectations at Studios & Suites 4 Less Charlotte. Your comfort is our mission, and we're overjoyed to have achieved it during your stay. We cherish your feedback dearly and strive continuously to ensure every guest's experience is as delightful as yours. We eagerly await your return for another unforgettable stay!

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the sleep, very comfortable.
Stayed 3 nights in Mar 2024
Response from Studios & Suites Team on Mar 19, 2024
Thank you for choosing Studios & Suites 4 Less Charlotte for your recent stay. We're delighted to hear that you found our accommodations conducive to a restful night's sleep—it's our utmost priority to ensure our guests experience comfort and tranquility during their stay. Your feedback is invaluable to us, and we appreciate the opportunity to address any concerns you may have had. We look forward to welcoming you back soon for another delightful stay.

8/10 Good

Michael

Great for the price
Stayed 1 night in Mar 2024
Response from Studios & Suites Team on Mar 14, 2024
Thank you for choosing Studios & Suites 4 Less Charlotte! We're thrilled you found great value in your stay. Your satisfaction is our top priority, and we're committed to providing comfort at every turn. We appreciate your feedback and look forward to welcoming you back soon!

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Studios & Suites Team on Feb 21, 2024
Thank you for sharing your thoughts with us! We appreciate your candid feedback and regret any inconvenience during your stay. Our aim is to create a haven of comfort for our guests, and we're genuinely sorry we fell short. Your insights are invaluable in helping us enhance our services. We'd love another chance to make it right for you.

2/10 Terrible

Karen, Philadelphia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs to be closed down and renovated. Totally infested with Roaches, drug use on property no phones in rooms no coffee pots no iron and ironing boards no hangers, traffic and noise all night not allowed in the lobby area at all. It says studio and Suites it’s a lie it’s a Motel the Tub was stained I video the entire room horrible I booked a package deal on line through Expedia never had a problem but this facility needs to be removed of it’s site until totally renovation are done spoke with other guests who have been missed placed and they said they to have Roaches. The only good things was Mike the exterminator who had to spray the room the more he sprayed the more roaches came out, the microwave was horrible it was bubble up on the top and totally rusted on the bottom I complained they replaced it with a brand new one and it was not other vacancy near by so I was stuck for a week on Vacation. The view guess I did meet was very nice but also had complaints but no where to go. And every day someone was getting put out by security also my first night there couple was fighting and four cop cars were there I said some vacation but noisy. Charolette NC is a beautiful place to visit but would never recommend studio and suites 4 less to stay unless it’s totally renovated bug free and courteous staff and the bare necessities oh and thank God I always bring my own towels and wash clothes because you would not have wanted to use the ones that were provided.
Stayed 6 nights in Feb 2024
Response from Studios & Suites Team on Feb 16, 2024
Thank you for sharing your experience. We extend our sincere apologies for any inconvenience you encountered. Your feedback is invaluable, and we're addressing each concern to enhance our guest experience. We're grateful for your understanding during this period of improvement. We're enhancing amenities and services to match the charm of Charlotte. Your insights are invaluable, and we're committed to ensuring every stay is remarkable. We'd love the chance to make it up to you on your next visit.

8/10 Good

Adrian

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Studios & Suites Team on Feb 16, 2024
Thank you for choosing Studios & Suites 4 Less Charlotte! We're thrilled you enjoyed your stay and appreciate your valuable feedback. Apologies for any shortcomings - your comfort is our top priority. We've noted your concerns and are addressing them diligently to enhance our services. Looking forward to hosting you again, and ensuring a perfect experience.

10/10 Excellent

Deon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, best prices in the Queen City area!
Stayed 1 night in Feb 2024
Response from Studios & Suites Team on Feb 16, 2024
Thank you for choosing Studios & Suites 4 Less Charlotte! We're delighted you enjoyed our unbeatable prices in the Queen City area. We're grateful for your kind words and thrilled to know you had a great stay. If there's anything we can do to make your next visit even more extraordinary, please let us know. Your comfort is our top priority, and we look forward to welcoming you back soon!

6/10 Okay

Michael

Travelled with group
Disliked: Room comfort
Okay
Average hotel room. Beds uncomfortable. Room looked fine but the shower isn’t the best.
Stayed 3 nights in Jan 2024
Response from Studios & Suites Team on Jan 24, 2024
Thank you for sharing your thoughts on your recent stay at Studios & Suites 4 Less Charlotte. We're delighted you found the room aesthetically pleasing. However, we're truly sorry to hear that the beds didn't meet your comfort expectations and that the shower experience left room for improvement. Rest assured, we take your feedback seriously, and we're committed to making necessary adjustments to enhance your future experiences. We look forward to welcoming you back for an even more delightful stay.

4/10 Poor

Marilise, Kelowna

Disliked: Cleanliness, staff & service, property conditions & facilities
Place to sleep but beyond that it reeked of smoke (although non smoking). It was not very welcoming or friendly. The place was locked up like a prison and it was filthy.
Stayed 1 night in Jan 2024
Response from Studios & Suites Team on Jan 16, 2024
Thank you for choosing Studios & Suites 4 Less Charlotte for your recent stay. We sincerely apologize for any inconvenience. We're addressing the smoke smell, security concerns, and cleanliness lapses immediately. Your comfort is our top priority, and we appreciate your valuable insights. We hope to welcome you back for a more pleasant experience.

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from Studios & Suites Team on Jan 10, 2024
Thank you for gracing Studios & Suites 4 Less Charlotte with your presence and for the stellar rating! Your words warm our hearts, and we're delighted to have exceeded your expectations. In the spirit of continuous improvement, we'd love to hear any specific suggestions you may have. At Studios & Suites 4 Less, creating memorable experiences is our passion. We eagerly await the opportunity to welcome you back for another delightful stay.

4/10 Poor

Angela

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very dirty room... reeked of marijuana. Sticky counters and floors. Pretty gross
Stayed 1 night in Jan 2024
Response from Studios & Suites Team on Jan 10, 2024
Thank you for taking the time to share your experience at Studios & Suites 4 Less Charlotte. We sincerely appreciate your feedback, and we want to extend our heartfelt apologies for the inconvenience you encountered during your stay. We're truly sorry that you found the room not up to our usual standards. We've addressed the cleanliness issues & odor concern with our dedicated housekeeping team to ensure this doesn't happen again. Rest assured, we've implemented stricter protocols to maintain a spotless environment. At Studios & Suites 4 Less, our aim is to provide a comfortable and enjoyable experience. Please allow us the opportunity to regain your trust on your next visit. We'd love to showcase the improvements we've made.

6/10 Okay

Austin

Stayed 4 nights in Dec 2023
Response from Studios & Suites Team on Jan 10, 2024
Thank you for choosing Studios & Suites 4 Less Charlotte! We appreciate your valuable feedback, and We would like to extend our sincerest apologies for any shortcomings you experienced. Your comments will be a source of inspiration for us to enhance our services. We genuinely appreciate your kindness in sharing your thoughts with us. Our team is dedicated to ensuring our guests leave with a smile, and we are grateful for the opportunity to learn from your stay. We hope to welcome you back soon, allowing us the chance to exceed your expectations and provide the exceptional experience you deserve.

8/10 Good

odis

Stayed 1 night in Dec 2023
Response from Studios & Suites Team on Jan 29, 2024
Thank you for choosing Studios & Suites 4 Less Charlotte! We appreciate your valuable insights and rest assured, we're committed to enhancing your experience. We're thrilled you enjoyed your stay! Your comfort is our priority, and we're looking forward to welcoming you back soon for another delightful stay!

10/10 Excellent

Austin

Stayed 5 nights in Dec 2023
Response from Studios & Suites Team on Jan 5, 2024
Thank you for choosing Studios & Suites 4 Less, and for your glowing rating! We're thrilled to have exceeded your expectations in providing comfort. Your satisfaction is our top priority, and we appreciate your graciousness in sharing your thoughts. We're already working on enhancements to ensure a flawless experience for our guests.We hope to welcome you back soon to showcase the improvements. Safe travels!!

6/10 Okay

Archie

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Studios & Suites Team on Dec 11, 2023
Thank you for sharing your feedback with us. We appreciate your positive remarks and are delighted to hear that you enjoyed your stay at Studios & Suites 4 Less Charlotte. However, we regret any inconvenience you experienced. Your rating is valuable to us, and we're committed to improvement. Rest assured, we're addressing the issues raised to enhance our services. Your comfort is our top priority, and we're committed to making your next stay even more exceptional. We're grateful for the opportunity to serve you and look forward to welcoming you back soon.

6/10 Okay

Anthony

Travelled with family
Needs to spray regular
Stayed 1 night in Dec 2023
Response from Studios & Suites Team on Dec 5, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte, and for taking the time to share your feedback. We appreciate your positive comments on our regular sprays. It's delightful to know they contributed to your comfort. Regarding the suggestion to have regular sprays, we're delighted to inform you that we are already working on implementing a more frequent spraying schedule to ensure a fresh and inviting atmosphere for all our guests. We look forward to hosting you again soon, creating more memorable moments together.

4/10 Poor

Darrell

Stayed 2 nights in Nov 2023
Response from Studios & Suites Team on Nov 28, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte! our insights are our compass for improvement. We appreciate your valuable feedback and regret any inconvenience during your stay. Rest assured we're addressing the concerns you raised to enhance our services. We're committed to making every guest experience exceptional. We look forward to the pleasure of welcoming you back, exceeding your expectations, and ensuring your next stay is nothing short of exceptional.

2/10 Terrible

Udaya sree

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
the hotel is not safe and hotel smell like weed and also in non smoking rooms people are smoking and also the air conditioner not working. rooms is no clean
Stayed 1 night in Nov 2023
Response from Studios & Suites Team on Nov 28, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte. We're thrilled you enjoyed certain aspects of your stay. Sincere apologies for any discomfort. Your safety is paramount, and we're addressing the concerns you raised promptly. We're enhancing security measures and enforcing our non-smoking policy rigorously. Our non-smoking policy is clear, and we're reinforcing it to ensure a pleasant environment for all guests. Additionally, we're fixing the air conditioner issue to guarantee a comfortable stay. Your insights guide us toward excellence. We're committed to making your next visit exceptional.

2/10 Terrible

James

Stayed 1 night in Nov 2023
Response from Studios & Suites Team on Dec 11, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte. We appreciate your feedback and sincerely apologize for falling short of your expectations. However, we're sorry to learn about the challenges you experienced. Please accept our sincere apologies for any inconvenience. We take your feedback seriously and assure you that we're actively addressing the concerns raised. Your comfort is our top priority, and we're committed to exceeding your expectations on your next visit.

4/10 Poor

Nakkita

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Studios & Suites Team on Nov 28, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte! We appreciate your candid feedback and apologize for any shortcomings during your stay. Our goal is to ensure every guest feels at home, and we're dedicated to improving based on your feedback. Our sincerest apologies for any inconvenience—rest assured, we're addressing the concerns you raised. Your comfort is our top priority, and we're committed to ensuring your next stay surpasses expectations. We appreciate your grace and look forward to welcoming you back for an even more memorable experience.

10/10 Excellent

Teresa

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Studios & Suites Team on Nov 28, 2023
Thank you for choosing Studios & Suites 4 Less, and for your stellar 5/5 rating! We're thrilled you enjoyed your stay. Your happiness is our priority, and we're humbled by your positive feedback. On behalf of the team, we extend our sincerest apologies for any inconvenience you faced. Your feedback is invaluable. Rest assured, we're addressing the issues you mentioned to enhance our service. Our goal is your comfort, and we're committed to making your next stay even better. Looking forward to welcoming you back soon!

10/10 Excellent

Raymond

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Honestly just went in and went to sleep to catch the bus in the morning. Overnight manage i cant remember her name but was super nice and very helpful.
Stayed 1 night in Nov 2023
Response from Studios & Suites Team on Nov 16, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte for your stay. We're thrilled our overnight manager left a positive impression on your brief stay. We appreciate your kind words about her warmth and helpfulness. We appreciate your feedback—it helps us grow. Our apologies for any oversight or room for improvement. Rest assured, we're actively addressing any areas for improvement to enhance future experiences. Should your travels bring you back to Charlotte, we'd love another chance to exceed your expectations.

2/10 Terrible

Haley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
let’s start off with my little girl was being catcalled by grown men… then a man tried to kidnap her within my first hour of staying here, luckily the cops caught them in action… chief Wilson and officers Micheal was a lifesaver, if they weren’t there then I would expect this entire place to be a crime show… then the first shift desk lady was rude the entire time, with an attitude of a 4 year old. The only sane person I talked to there was the third shift guy, who understood me and my daughters problems.. this place is a crazy show and I understand why it’s getting shut down
Stayed 3 nights in Nov 2023
Response from Studios & Suites Team on Nov 16, 2023
Thank you for sharing your experience at Studios & Suites 4 Less Charlotte. We appreciate your feedback and are genuinely sorry for the unpleasant incidents you faced during your stay. It deeply concerns us that your daughter felt uncomfortable; Your safety is our top priority, and we appreciate Chief Wilson and Officers Michael for their swift action. Alsoapologies for the discomfort caused by the behavior of our staff. We'll address this immediately. We appreciate your kind words about the third shift team member; we'll recognize their efforts. Our goal is to make every guest's stay enjoyable, and we regret that we fell short in your case. Please allow us another chance to make it right and hope to welcome you back soon.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
Mandy at front desk was awesome. Super friendly and helpful. She gave me a great room and was great to meet.
Stayed 1 night in Nov 2023
Response from Studios & Suites Team on Nov 16, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte, and for sharing your experience. We're delighted that Mandy made your stay exceptional with her warmth and efficiency. We'll make sure she gets the recognition she deserves. We aim to provide a seamless experience, and your feedback helps us improve. Our aim is to provide comfort beyond expectation, and your insights help us refine our service. We appreciate your gracious understanding and hope to welcome you back for an even more delightful stay.

6/10 Okay

John, Wilkes Barre

I was told not to smoke in the room, Twice when I checked in but all I could smell on the 3rd floor was pot being smoked. It was quiet there. Also their was no free breakfast as advertised.
Stayed 5 nights in Oct 2023
Response from Studios & Suites Team on Nov 16, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte! We appreciate your valuable feedback and regret any inconvenience caused during your stay. We sincerely apologize for the odor issue on the 3rd floor; rest assured, we're addressing it promptly. As for breakfast, we regret the confusion and are reevaluating our offerings. Your experience matters, and we're grateful for your candid review. We look forward to the opportunity to exceed your expectations in the future.

4/10 Poor

Mark

Stayed 1 night in Nov 2023
Response from Studios & Suites Team on Nov 28, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte. We're delighted you stayed with us! However, we're genuinely sorry to hear about the aspects that fell short, and we extend our sincerest apologies. Your comfort is our top priority, and we're committed to addressing the concerns you've raised. We're dedicated to turning your next stay into a seamless and delightful experience. Your comfort is our priority, and we'd love another chance to exceed your expectations.

2/10 Terrible

Habtamu

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor Services
Stayed 1 night in Oct 2023
Response from Studios & Suites Team on Nov 29, 2023
Thank you for sharing your thoughts on your recent stay at Studios & Suites 4 Less Charlotte. We are genuinely sorry to learn about any shortcomings you experienced. Your comfort is our priority, and we take your concerns seriously. Rest assured, we are addressing the issues you mentioned to enhance our services. We value your insights as they help us improve and provide the exceptional service our guests deserve. We hope to have the opportunity to welcome you back soon and provide you with an even better experience.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Studios & Suites Team on Nov 29, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte! Your glowing review warms our hearts. We're thrilled to hear you had a positive experience, and we appreciate your generous 10/10 rating. We appreciate your kind words about our team's hospitality and the comfort of our accommodations. Your satisfaction is our top priority, and it warms our hearts to know we succeeded in making your stay memorable. We hope to welcome you back soon for another exceptional stay. If there's anything specific you'd like us to improve or enhance, please feel free to share. Safe travels!

4/10 Poor

Jeril

Stayed 1 night in Oct 2023
Response from Studios & Suites Team on Nov 17, 2023
Thank you for choosing Studios & Suites 4 Less Charlotte. We sincerely apologize for any inconveniences during your stay. Your concerns matter, and we're taking care of them right away. We believe in turning challenges into opportunities to enhance our guests' experience. Rest assured, we're addressing the issues you raised with utmost urgency. Your insights are invaluable, and we'll address the issues you raised to ensure a better experience for future guests. We genuinely value your input and hope to have the pleasure of hosting you again, providing an experience that leaves you with a smile.

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Studios & Suites Team on Nov 29, 2023
Thank you for your stellar rating! We're delighted to have exceeded your expectations at Studios & Suites 4 Less Charlotte. Your feedback is our guiding light, and we're thrilled to know that you enjoyed your stay with us. Your words warm our hearts and motivate us to continue providing top-notch service. Our guests' comfort is our utmost priority, and your valuable feedback helps us strive for excellence. We can't wait to welcome you back for another memorable stay.

4/10 Poor

Leon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The tv kind of worked when the volume wasn’t going up and down
Stayed 1 night in Oct 2023
Response from Studios & Suites Team on Nov 29, 2023
Thank you for taking the time to share your feedback. We appreciate your positive comments and are delighted to hear that your overall experience at Studios & Suites 4 Less Charlotte was enjoyable. Regarding the TV concern, please accept our sincere apologies for any inconvenience caused. Our maintenance team is addressing the issue promptly to ensure a seamless experience for our guests moving forward. We genuinely value your input and are committed to continuously improving our services. We hope to have the pleasure of welcoming you back for an even more delightful experience.

4/10 Poor

Verified traveller

Disliked: Cleanliness
Lousy dirty property
The property is run down and the room isn’t clean properly . I found other ppl hair in the tub and sink plus the large towel was soiled and smelled like cigarette smoke. The window didn’t closed completely. The lady at the lobby was very nice and polite I have to say. But I’ll never stay in this property again, on night was more than enough
Stayed 1 night in Oct 2023
Response from Studios & Suites Team on Nov 29, 2023
Thank you for sharing your thoughts on your recent stay with us at Studios & Suites 4 Less Charlotte. We appreciate your kind words about our polite lobby staff and genuinely apologize for the inconvenience you experienced. Your concerns regarding cleanliness have been addressed with our housekeeping team to ensure a more thorough job in the future. We understand your decision not to return, but we genuinely hope you'll reconsider. We would love the opportunity to make it up to you with an upgraded experience on your next visit.

4/10 Poor

Jesse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, very dirty, dripping faucet, good bed and furniture, great Wi-Fi, towels smelled nice
Stayed 1 night in Sep 2023

2/10 Terrible

Elizabeth

Stayed 1 night in Sep 2023
Response from Studios & Suites Team on Nov 29, 2023
Thank you for sharing your feedback on your recent stay with us at Studios & Suites 4 Less Charlotte. Regarding the concerns you raised, we sincerely apologize for any inconvenience caused. Your comfort is our top priority, and we have taken immediate action to address the issues you mentioned. Rest assured, we are committed to continuous improvement to ensure a seamless and delightful stay for all our guests. Thank you again for taking the time to share your thoughts. We look forward to the pleasure of serving you in the future.

10/10 Excellent

MARTIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good price but needs a little more maintenance
Stayed 1 night in Sep 2023

10/10 Excellent

Miguel

Stayed 1 night in Aug 2023

4/10 Poor

William

Travelled with family
Disliked: Amenities, property conditions & facilities
When we drove up people were drinking, smoking, playing loud gangster music and hanging outside, staring like they were committing crime or up to no good. Entered, saw the bars on everything, one lady was passed out or pretending to be asleep; she later asked if she could spend the night with me. Was asked by the clerk to initial 3 times to smoke in the room, pay for cleaning and something else (nonsmoker). Parked my car and had people walking around it by the time I looked out the window; Sleepless night watching the car. No receipt was offered, when requested, was told I would receive it at check out. At check the clerk said they would send by email, never received/sent. Hallways smelled like marijuana, burnt plastic and urine. I cannot believe anyone rated this place a four. very disappointed.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

2/10 Terrible

Cimone

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Huge bugs and shirts sheets covers and pillows. We can’t sleep here
Stayed 1 night in Aug 2023

2/10 Terrible

Michael

Stayed 6 nights in May 2023

10/10 Excellent

Lamont

Stayed 1 night in Aug 2023

6/10 Okay

Keyaurna

Travelled with family
It's decent but definitely to much drug addicts around the area to many prostitute around as well
Stayed 1 night in Jul 2023
Response from Reiko H.-Care Manager on Aug 4, 2023
Thank you for taking the time in leaving a review and informing me of the details of your stay. We working on cleaning up the area by hiring police security to the property. Any issues you may see, please report to the front desk and we can send security to that area and remove from property.

10/10 Excellent

Edgard

Stayed 1 night in Jul 2023

2/10 Terrible

Shawn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly SUCKS
This place sucks. They want to charge you to check in early, even when the room is ready. There door keys stop working. Guests have to go to the office to redo their keys. They have a lounge area that is air conditioned, but only for employees and ‘special’ guests. I was so upset with this place I booked a room across the street. I WILL NEVER STAY AT THIS HOTEL.
Stayed 1 night in Jul 2023
Response from Reiko H- Care Manager on Aug 4, 2023
Thank you for taking the time in leaving a review. Check in time is set by all hotels. Rules are set place to meet each and every guest needs and request. If we allow one person to check in early and not the other, it becomes a problem to where we prefer to wait until all rooms are done and ready before we check someone in. I am so sorry about your key card stop working but we do have a front desk agent at desk 24/7.

2/10 Terrible

Angeleigha

Disliked: Cleanliness, staff & service, property conditions & facilities
Only stayed 1 night but was charged for 2!!
Stayed 2 nights in Jul 2023
Response from Reiko H.-Care Manager on Jul 20, 2023
Thank you for taking the time in leaving a review. I will look into your file and if you were charged twice, I will make the correction.

8/10 Good

Martin, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reiko H.- Care Manager on Jul 21, 2023
Thanks for taking the time in leaving a review. I am glad you enjoyed your stay but next time you stay with us, let me know how we can get a 5 out of 5.

4/10 Poor

ashley

Travelled with group
Disliked: Property conditions & facilities, room comfort
Room
The bed was hard, the water pressure was terrible , the room smelled like men’s cologne and the comforter had Fresh looking stains.
Stayed 1 night in Jul 2023
Response from Reiko H-Care Manager on Jul 18, 2023
Thank you for taking the time in leaving a review. Thank you for bring this to my attention, I will be looking into this right away I will ensure your next stay will be better.