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Reviews of Comfort Suites Pineville - Ballantyne Area

3 out of 5
Comfort Suites Pineville - Ballantyne Area
10415 Centrum Pkwy, Pineville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1000 reviews" "
Rating 8 - Good. 317 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Felicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Apr 2024
Response from Comfort Suites Staff on Apr 15, 2024
Thank you for letting us know.Please visit again!

10/10 Excellent

Van

Great stay
Stayed 3 nights in Apr 2024
Response from Comfort Suites Staff on Apr 11, 2024
Great to hear...tell all of your friends!!!!

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 9 nights in Apr 2024
Response from Comfort Suites Staff on Apr 11, 2024
We are so pleased that you enjoyed your visit.Thank you for letting us know.

10/10 Excellent

Wesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Mar 2024
Response from Comfort Suites Staff on Apr 5, 2024
Thank you for letting us know that you enjoyed your stay with us.We hope to see you again!

4/10 Poor

Katrina

Travelled with family
Disliked: Cleanliness, amenities
The air conditioning didn’t work in one of the rooms. I had to clean the bathrooms myself and it really needs updating. I was disappointed.
Stayed 1 night in Apr 2024
Response from Comfort Suites Staff on Apr 2, 2024
Thank you for letting us know about your time with us. We do apologize for the inconveniences that you experienced and we will share it with the appropriate staff members.

8/10 Good

Monica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our bathroom vent was not working, but overall it’s was a clean and nice place to stay.
Stayed 2 nights in Mar 2024
Response from HMV Properties group on Mar 30, 2024
Thank you for choosing Comfort Suites Pineville! Your feedback is invaluable. We're thrilled you found our establishment clean and pleasant. Regrettably, we apologize for the inconvenience with the bathroom vent. Rest assured, we're swiftly addressing this issue to uphold our commitment to your comfort. Your satisfaction is our priority. We look forward to welcoming you back soon for another delightful stay!

8/10 Good

Starr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows were my only “complaint”, otherwise was a good place to stay at a good price.
Stayed 1 night in Mar 2024
Response from HMV Properties group on Mar 30, 2024
Thank you for choosing Comfort Suites Pineville! Your feedback is truly appreciated. We're delighted you enjoyed your stay and we'll certainly address the pillow concern to enhance your comfort. Our motto is to provide unparalleled comfort, and your satisfaction is our utmost priority. Looking forward to welcoming you back soon!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HMV Properties group on Mar 30, 2024
Thank you for choosing Comfort Suites Pineville! We truly appreciate your thoughtful feedback. Your satisfaction is our utmost priority, and we're thrilled to hear you had a comfortable stay. Rest assured, we're continuously improving to exceed your expectations. We look forward to welcoming you back soon!

8/10 Good

Hedayat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Microwave on the room was very old and did not work properly.
Stayed 5 nights in Mar 2024
Response from HMV Properties group on Mar 30, 2024
Thank you for choosing Comfort Suites Pineville for your recent stay. We appreciate your feedback and regret any inconvenience caused by the microwave. Rest assured, we're upgrading to ensure optimal comfort. Your satisfaction is our priority as we strive to exceed expectations. We look forward to welcoming you back soon!

2/10 Terrible

Sandra, West Chester

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed! We booked a king room but when we checked in were told there were none. She then said we could have an accessible room. I asked for the differences and she said only that the shower has no step. We got to the room and saw the mattress was on the floor!
Stayed 2 nights in Mar 2024
Response from HMV Properties group on Mar 19, 2024
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience during your stay. Your feedback helps us improve. At Comfort Suites Pineville, we aim to provide utmost comfort. Rest assured, we'll address the issues mentioned and ensure a delightful experience for your next visit.

10/10 Excellent

Corbin, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HMV Properties group on Mar 14, 2024
Thank you for gracing us with your generous 5/5 rating! We're delighted to hear about your delightful stay at Comfort Suites Pineville. Your kind words resonate deeply with our commitment to providing unparalleled comfort and hospitality. Your satisfaction is our ultimate goal, and we genuinely appreciate your feedback. Rest assured, we'll continue to strive for excellence and ensure every aspect of your next visit exceeds your expectations.

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Mar 2024
Response from HMV Properties group on Mar 11, 2024
Thank you for the stellar review! Your kind words brightened our day. We're thrilled you found Comfort Suites Pineville to be a great place. Your comfort is our top priority, and we're delighted we hit the mark. We look forward to welcoming you back soon for another exceptional stay.

10/10 Excellent

John Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What was especially appreciated was the service by those at the front desk.
Stayed 2 nights in Mar 2024
Response from HMV Properties group on Mar 11, 2024
Thank you for sharing your glowing review! Your kind words about our front desk service warmed our hearts. It's delightful to hear that our team contributed to your memorable experience. At Comfort Suites Pineville, we live by the motto of providing unparalleled comfort, and your satisfaction is our greatest achievement. We appreciate your acknowledgment and are thrilled to have had the pleasure of hosting you. Looking forward to welcoming you back for another outstanding stay!

10/10 Excellent

Zander

Stayed 1 night in Mar 2024
Response from HMV Properties group on Mar 5, 2024
We're delighted you enjoyed your stay at Comfort Suites Pineville. Your comfort is our passion, and we're thrilled to have exceeded your expectations. We apologize if any aspect fell short during your visit. Rest assured, we've noted your feedback and are dedicated to continuous improvement. Your satisfaction is our priority. Looking forward to welcoming you back for another delightful experience.

8/10 Good

Sanchez

Stayed 2 nights in Mar 2024
Response from HMV Properties group on Mar 30, 2024
Thank you for choosing Comfort Suites Pineville! We appreciate your kind words and are thrilled to hear you had a pleasant stay with us. Your feedback helps us improve. Our team aims to provide comfort and exceptional service to all our guests. We look forward to welcoming you back soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at the front desk was so nice.. The breakfast is just ok. The room was very clean and the beds were very comfortable. I would stay there again
Stayed 4 nights in Feb 2024
Response from HMV Properties group on Feb 17, 2024
Thank you for choosing Comfort Suites Pineville! Delighted to hear our front desk team made your stay special. We appreciate your feedback on breakfast and assure you we're cooking up some delightful changes. Thrilled you found the room clean and the beds comfy! Your comfort is our mission, and we hope to welcome you back for another cozy stay.

10/10 Excellent

mary patricia

Liked: Cleanliness, staff & service, property conditions & facilities
at check in agent very friendly n helpful
Stayed 1 night in Feb 2024
Response from HMV Properties group on Feb 7, 2024
We're thrilled you chose Comfort Suites Pineville for your recent stay. Our team is elated to hear your check-in experience was top-notch. We're here to ensure your every moment with us is as delightful as the first. We appreciate your feedback and look forward to welcoming you back for another stellar experience.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 1 night in Jan 2024
Response from HMV Properties group on Jan 31, 2024
Thank you for your delightful review! We're thrilled to hear you experienced great customer service during your stay at Comfort Suites Pineville. If there's anything we can improve or enhance for your next visit, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Alberta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent rooms. The breakfast was really good. We were close to the place we needed to be for the trip. Front desk staff was very nice.
Stayed 2 nights in Jan 2024
Response from HMV Properties group on Jan 31, 2024
Thank you for choosing Comfort Suites Pineville! We're thrilled to hear you enjoyed our decent rooms and scrumptious breakfast. Our team at Comfort Suites Pineville aims to provide top-notch service, and it warms our hearts to know our front desk staff left a positive impression. Your satisfaction is our priority, and we're committed to continuously enhancing your stay. We appreciate your feedback and look forward to welcoming you back soon.

4/10 Poor

Tracey

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We reserved two rooms The first room smelled strong of smoke. In the other room there were no linens or remote for the tv were in the room at check in. Room was left unlocked, perhaps by cleaning service that failed to return with linens. The cleaning staff also fails to clean the entire bathroom between guests. The bath counter was grungy in all corners with dust and dirt. Definitely not worthy of the money paid.
Stayed 1 night in Jan 2024
Response from HMV Properties group on Jan 31, 2024
Thank you for sharing your experience at Comfort Suites Pineville. We sincerely apologize for the inconvenience you faced during your stay. We're truly sorry the first room smelled of smoke and the second lacked linens and a TV remote. Our housekeeping team is addressing these oversights. Your feedback on bathroom cleanliness is valuable, and we'll ensure a thorough inspection for future guests. Rest assured, your concerns are being taken seriously, and corrective measures are in place. We'd love the opportunity to make amends. Please allow us to welcome you back for a truly delightful stay.

10/10 Excellent

Steven

Stayed 1 night in Jan 2024
Response from HMV Properties group on Feb 17, 2024
Thank you for your delightful review! We're thrilled you experienced Comfort Suites Pineville's comfort firsthand. Your happiness is our motive! We hope to welcome you back for another cozy escape.

10/10 Excellent

Marissa

Stayed 1 night in Jan 2024
Response from HMV Properties group on Jan 20, 2024
We're overjoyed by your glowing review! We're thrilled to have exceeded your expectations at Comfort Suites Pineville by Radisson. Your comfort is our top priority, and we're honored to have been a part of your journey. We look forward to welcoming you back for more delightful moments.

2/10 Terrible

TANYA

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Police present late at night to evict a boisterous family. Very loud and rude. Staff should have moved them to the lobby for discussion. Not very clean in my opinion. Needs to be renovated. We were there from Friday to Sunday, the same cigarette butt stayed on the floor in the hallway the entire time in a non smoking hotel. Also a bag was placed over the smoke detector in our room. Staff wasn’t concerned about it at all. I do not recommend this hotel. At all.
Stayed 2 nights in Jan 2024
Response from HMV Properties group on Jan 13, 2024
Thank you for sharing your experience at Comfort Suites Pineville. We appreciate your valuable feedback and we regret falling short during your stay. Rest assured, we're addressing the noise issue and enhancing our cleanliness protocols. We're truly sorry about the oversight with the cigarette & smoke concern in your room. We're committed to creating a comfortable environment and your insights guide us. Please allow us another chance to exceed your expectations.

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from HMV Properties group on Jan 6, 2024
Thank you for choosing Comfort Suites Pineville! We're thrilled to hear your overall experience was perfect. Your feedback is invaluable, and we appreciate your gracious understanding. Our commitment to your comfort is unwavering, and we're determined to make every stay exceptional. Looking forward to welcoming you back for another delightful experience.

8/10 Good

Erin

Stayed 2 nights in Dec 2023
Response from HMV Properties group on Jan 2, 2024
Thank you for choosing Comfort Suites Pineville, and for sharing your valuable feedback. We're thrilled to hear you enjoyed your stay, and we appreciate your generous rating! At Comfort Suites Pineville, our motto is to provide a haven of comfort, and your feedback guides us in perfecting that experience. We're genuinely grateful for your suggestions and look forward to welcoming you back for an even more delightful stay.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not worth the rating
The receptionist at the night of arrival was rude and wasn't able to provide any help on sites to visit next day when asked. The room and carpet were old. Also visible wear & tear was evident, there was blood stains on the bed sheets also.
Stayed 1 night in Dec 2023
Response from HMV Properties group on Jan 2, 2024
Thank you for choosing Comfort Suites Pineville! We appreciate your feedback and apologize for any inconvenience during your stay. We're sorry to hear about the reception experience; we've addressed this with our team. Our rooms are due for a refresh, and we're excited to announce upcoming renovations. Rest assured, your comments are invaluable. We're here to ensure your next stay is exceptional. Your comfort is our top priority!

10/10 Excellent

GELAREH

Stayed 1 night in Dec 2023
Response from HMV Properties group on Jan 2, 2024
Thank you for choosing Comfort Suites Pineville and taking the time to share your positive experience, rating us 5/5! Your appreciation warms our hearts. We're committed to improving and ensuring your next stay surpasses all expectations. Your satisfaction is our priority, and we appreciate your candor. We hope to welcome you back soon for an even more delightful experience.

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HMV Properties group on Dec 27, 2023
Thank you for choosing Comfort Suites Pineville! We're thrilled to hear your stay was an experience. Our goal is to ensure every guest enjoys unparalleled comfort, and we're committed to addressing your concerns. Your comfort is our priority, and we're here to make things right. We value your patronage and hope to welcome you back for an even better experience.

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Still the best in pineville!!!
Everything was perfect as usual except for a empty kleenex box in the bathroom. And no hot breskfasrmt item on the day we checked out. Apparently the girl who was suupossed to do it never showed. Still is my favirite pkace iyt of the other 7 or so places around that area.
Stayed 2 nights in Dec 2023
Response from HMV Properties group on Dec 27, 2023
Thank you for your delightful feedback! We're thrilled Comfort Suites Pineville is your top pick among the local gems. Our sincerest apologies for the tissue mishap and breakfast blip—we're investigating the sunrise no-show. Your loyalty means the world; rest assured, we're on it to maintain our perfect record. Your comfort is our top priority, and we look forward to welcoming you back soon!

10/10 Excellent

Eldora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
Always excellent customer service. Front desk personnel was wonderful and efficient. Clean, quiet and comfortable.
Stayed 1 night in Dec 2023
Response from HMV Properties group on Dec 25, 2023
Thank you for choosing Comfort Suites Pineville! We're delighted you enjoyed our excellent customer service and efficient front desk team. Your kind words light up our day! We appreciate your insight into a quiet and clean stay, and we're addressing any areas needing improvement. Your feedback helps us grow and enhance our guest experience. We look forward to welcoming you back soon for another delightful stay. Until then, safe travels!

10/10 Excellent

Cornelius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surely recommendable
Spacious for the price, clean and quiet, good service, nice breakfast area, the last morning when we wanted to leave early breakfast was a few minutes
Stayed 2 nights in Dec 2023
Response from HMV Properties group on Dec 22, 2023
Thank you for choosing Comfort Suites Pineville Area! We're thrilled you found our rooms spacious and enjoyed the tranquility. Our team is overjoyed to hear your praises for our cleanliness, service, and the charm of our breakfast area. However, we apologize sincerely for any delay in breakfast during your early departure. Your comfort is our priority, and we appreciate your valuable feedback. We look forward to welcoming you back for an even more splendid stay!

10/10 Excellent

Douglas, Beach Park

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, just wish they offered accessible rooms.
Stayed 3 nights in Nov 2023
Response from HMV Properties group on Dec 5, 2023
Thank you for choosing Comfort Suites Pineville - Ballantyne Area and taking the time to share your valuable feedback. We're delighted to hear that you enjoyed your stay, and we appreciate your positive comments. Regarding accessible rooms, we appreciate your suggestion and are actively working on enhancing our offerings to better accommodate all our guests. Your feedback is invaluable, and we're committed to continual improvement. We hope to welcome you back soon for an even more delightful experience.

8/10 Good

Claudine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, clean room, we felt safe even though it was right next to the highway.
Stayed 2 nights in Nov 2023
Response from HMV Properties group on Nov 28, 2023
Thank you for sharing your recent experience at Comfort Suites Pineville. We appreciate your kind words about our pleasant staff and clean rooms. Your safety is our top priority, and we're glad you felt secure during your stay, even though we're conveniently located near the highway. We strive to create an atmosphere where you can relax and unwind. We hope that you will give us another chance to show you the true Comfort Suites Pineville - Ballantyne Area experience.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from HMV Properties group on Dec 18, 2023
Thank you for choosing Comfort Suites Pineville - Ballantyne Area! We're delighted you enjoyed your stay. Your generous rating warms our hearts, and we're thrilled to have exceeded your expectations. At Comfort Suites, we believe in creating memorable stays, and we appreciate your insights to help us achieve that. Your comfort is our top priority, and we can't wait to welcome you back for an even more remarkable stay.

6/10 Okay

Matthew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2023
Response from HMV Properties group on Nov 18, 2023
Thank you for choosing Comfort Suites Pineville - Ballantyne Area, and for taking the time to share your thoughts. We appreciate your positive feedback and are delighted to have hosted you. However, we regret to learn that we fell short of your expectations, and we sincerely apologize for any inconvenience caused. Your feedback is invaluable, and we are committed to addressing the areas you mentioned to enhance our service. We hope you'll give us another chance to exceed your expectations.

6/10 Okay

Joseph

Disliked: Cleanliness, room comfort
Disappointing
There was a roach in the hallway, tape holding the corner guards in place in the hallway and very small pillows in the bed
Stayed 1 night in Nov 2023
Response from HMV Properties group on Nov 18, 2023
Thank you for choosing Comfort Suites Pineville - Ballantyne Area. We sincerely appreciate your valuable feedback. Regarding the concerns you raised, please accept our sincere apologies for the unexpected roach sighting and hallway maintenance issues, We understand the importance of a good night's sleep, and we're sorry to hear about the small pillows. We're working to enhance our bedding options to ensure a more comfortable experience for our guests, ensuring a pest-free environment and repairing any maintenance issues promptly. Your feedback is invaluable, and we are committed to continuously improving our services. Please allow us the opportunity to make it right on your next visit.

10/10 Excellent

Paul

Stayed 3 nights in Nov 2023
Response from HMV Properties group on Dec 5, 2023
Thank you for choosing Comfort Suites Pineville - Ballantyne Area, and for taking the time to share your experience. We are thrilled to hear that your stay was rated a perfect 5/5! Your satisfaction is our utmost priority. We hope to welcome you back soon for an even more delightful experience. If there's anything else we can do to make your next stay exceptional, please don't hesitate to reach out.

10/10 Excellent

Kami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Staff were friendly. Breakfast was great. Location was great. Room was a little close to the lobby and became noisy at one point in the night. Otherwise great stay. Would stay again.
Stayed 1 night in Nov 2023
Response from HMV Properties group on Nov 6, 2023
Thank you for choosing Comfort Suites Pineville and sharing your valuable feedback. We're thrilled to hear you found our staff friendly and enjoyed our great breakfast. We apologize for the noise issue near your room. Please accept our heartfelt sorry for any inconvenience. Next time, we'll ensure a quieter spot for you. At Comfort Suites Pineville, our motto is to provide comfort, and your review helps us improve. We look forward to welcoming you back for an even better experience.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located for Ballentyne Area
Stayed 4 nights in Nov 2023
Response from HMV Properties group on Nov 6, 2023
Thank you for choosing Comfort Suites Pineville for your recent stay. We greatly appreciate your perfect rating! While we're delighted you enjoyed your stay, we're here to make every aspect perfect. If you have any suggestions or concerns in the future, please feel free to share.We look forward to welcoming you back and ensuring your next stay is nothing less than exceptional.

6/10 Okay

Greg

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Management worked with me and I appreciate that. But the 2nd floor rooms are dated and not kept up. Management says they are being refurbished. Great. But then don't put up guests / families in the lower-quality rooms. The room had a stained / old pullout mattress, a very uncomfortable bed box spring mattress, and very unclean kitchen area. Needs thorough updating.
Stayed 3 nights in Oct 2023
Response from HMV Properties group on Nov 1, 2023
Thank you for sharing your experience at Comfort Suites Pineville. We genuinely appreciate your patience and understanding. First and foremost, please accept our heartfelt apologies for the inconveniences you encountered during your stay. We're excited to inform you that our second-floor rooms are undergoing a delightful transformation. We can't wait for you to experience the results of our refurbishments on your next visit. Your concerns about the room's condition have been noted, and we're committed to addressing them promptly. Rest assured, we will make sure no guest experiences what you did. Our motto is to provide the utmost comfort, and your feedback helps us achieve just that. We hope to welcome you back soon to experience the improvements firsthand.

10/10 Excellent

marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from HMV Properties group on Nov 1, 2023
Thank you for choosing Comfort Suites Pineville and for your wonderful rating. our feedback brightened our day, and we're thrilled to know you had a comfortable stay. Rest assured, we're committed to making every guest's experience exceptional. Our motto is to provide the utmost comfort, and your feedback motivates us to reach new heights. Please be assured that we're constantly working to enhance your experience, and we hope to welcome you back soon to exceed your expectations.

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
We’ve stayed at this location before. It’s great
Stayed 1 night in Oct 2023
Response from HMV Properties group on Nov 1, 2023
Thank you for choosing Comfort Suites Pineville once again, it's always a pleasure to welcome back valued guests like you. We do apologize for any shortcomings during your stay. Your feedback is invaluable, and we'll use it to continuously improve our services. Your satisfaction is our top priority. We look forward to having the pleasure of hosting you again soon, ensuring a stay that's as great as your loyalty.

4/10 Poor

Kara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were pilling, thin. Top blanket had stain on it. Water faucet leaked in bathroom. I reserved a room for 5. No extra shhets or blankets in room. Phone in room had no service. When I called the front desk about linens, I had to go pick them up. And let's no forget about the blood stain on the ceiling in the bathroom. I will never rent anothr comfort suites again.
Stayed 1 night in Oct 2023
Response from HMV Properties group on Nov 1, 2023
Thank you for sharing your experience with us. We sincerely appreciate your feedback as it helps us strive for perfection. We're truly sorry to hear about your recent experience. Please accept our apologies for the inconvenience you encountered with the sheets, blanket, and bathroom faucet. Regarding the phone service, We assure you that our technical team is already on the case, ensuring that all our communication systems are flawless. Your experience with the front desk has been taken seriously, and we are reinforcing our training to provide seamless service to our guests. The 'blood stain' on the ceiling has caught our attention, and we're addressing it immediately to maintain the highest standards of cleanliness. Your satisfaction means the world to us, and we are committed to making your future stays truly exceptional.

2/10 Terrible

Casperrina

Disliked: Cleanliness, staff & service, property conditions & facilities
Huge roach problem
Stayed 4 nights in Oct 2023
Response from HMV Properties group on Oct 25, 2023
Thank you for choosing Comfort Suites Pineville for your recent stay. We greatly appreciate your feedback, and we genuinely care about your experience. However, we're genuinely sorry to hear about the roach issue you encountered. Please accept our sincerest apologies for any discomfort this may have caused. We take these matters seriously and have already taken immediate action to address it. Your feedback is invaluable as it helps us refine our services and live up to our motto of providing unmatched comfort.

6/10 Okay

Tiffany

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty room, guest service very nice.
The first night we arrived to our room the heat was not working, so the guest service moved us, he was very nice and polite about it. Got to the new room and there was roaches everywhere in behind the refrigerator, so n the cabinets and shelves n the bathroom. I asked the front desk for some spray because it was bad, immediately after I spray the roaches was coming out so bad. The toilet was backed up we had to go asked for a plugger at the front desk. I don’t sleep well because the roaches and I have small children with me. Glad to be out of there, I really need to be refunded. I only took a couple of pictures. The rooms are nasty and need to be clean, the housekeepers didn’t clean our room even when asked too, tub was nasty thank God I brought me own cleaning supplies.
Stayed 3 nights in Oct 2023
Response from HMV Properties group on Oct 25, 2023
Thank you for your detailed feedback. We truly value your insights and deeply apologize for the inconveniences you encountered during your stay at Comfort Suites Pineville. We understand how crucial cleanliness is, especially when young ones are involved. Rest assured, we are enhancing our housekeeping procedures and pest control measures. Your feedback has been a catalyst for positive change. We are genuinely sorry for falling short of your expectations, and we appreciate your constructive criticism. We understand the importance of a peaceful night's sleep and will take every step necessary to make your next stay enjoyable. We'd like to make things right for you, and we hope you'll give us another chance to exceed your expectations.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, fair pricing, and full healthy breakfast. Overall excellent value.
Stayed 4 nights in Oct 2023
Response from HMV Properties group on Oct 21, 2023
Thank you for choosing Comfort Suites Pineville - Ballantyne Area! We're delighted you had a fantastic experience. We appreciate your kind words about our staff and are delighted to hear that you found our pricing fair and enjoyed our full healthy breakfast. Providing excellent value is our utmost priority. Your happiness is our ultimate goal, and we're committed to exceeding your expectations on your next visit. Once again, thank you for your valuable feedback. e eagerly look forward to welcoming you back soon. Safe travels!

6/10 Okay

Brad

Disliked: Staff & service
Okay stay but did not meet expectations
The main part of the room was fine and clean. The bathroom was probably the smallest I have seen and was getting well worn. Hallway was often smelly and not the cleanest. Desk service was not very good. If you have a maintenance issue, you are out of luck. Planning to stay elsewhere next time.
Stayed 4 nights in Oct 2023
Response from HMV Properties group on Oct 21, 2023
Thank you for taking the time to share your experience with Comfort Suites Pineville. We're delighted you found your room clean and comfortable. However, we sincerely apologize for the inconvenience caused by the size of the bathroom and its wear and tear. Please know that your concerns are noted, and we are actively working to address these issues to enhance our guests' comfort. Your intention to explore other options on your next visit is regrettable, but please know that we take your feedback seriously. We'd love the chance to exceed your expectations during your next visit.

6/10 Okay

Rafael

Travelled with family
Liked: Staff & service, property conditions & facilities
Beds are in bad conditions. Bathroom was not in good condition.
Stayed 3 nights in Oct 2023
Response from HMV Properties group on Oct 21, 2023
Thank you for choosing Comfort Suites Pineville - Ballantyne Area for your recent stay. We deeply regret any discomfort you faced during your stay, especially concerning the condition of the beds and the state of the bathroom. Rest assured, we are diligently working on addressing these issues to uphold the high standards of comfort and cleanliness that are synonymous with Comfort Suites Pineville - Ballantyne Area. We're committed to making improvements based on your valuable input. We hope you'll give us another opportunity to exceed your expectations during your next visit.

10/10 Excellent

Marianne, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HMV Properties group on Oct 21, 2023
Thank you, for your glowing review. We're thrilled to hear that you had a comfortable stay at Comfort Suites Pineville. Our team strives tirelessly to create an atmosphere of genuine comfort, and it's delightful to hear we succeeded during your stay. We appreciate your feedback, and while you haven't shared any negatives, please know that we're always striving for perfection. If there's anything we could improve on in the future, we'd love to hear your thoughts. Thank you once again for your glowing review. We look forward to welcoming you back for another delightful experience. Safe travels!

6/10 Okay

Jeremiah

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from HMV Properties group on Oct 11, 2023
Thank you for choosing Comfort Inn Downtown Charleston for your recent stay. We're delighted to have had you as our guest, and your rating tells us there's room for enhancement. Your detailed review, though brief, speaks volumes to us. We're sorry for any inconvenience you experienced during your visit. At Comfort Inn, we pride ourselves on providing unparalleled comfort, and we regret that we fell short of your expectations. Once again, thank you for your valuable feedback. We hope you’ll give us another chance to showcase the true Comfort Inn experience during your next visit.