Fairmont Le Manoir Richelieu

We were really disappointed with the overall service at the Fairmont. Here's a few examples we had in our 4 nights stay: - When I asked front desk for ice in my room I was told the ice machine was near the door "XXX" so I can get it myself - Concierge is very hard to talk to.. we tried 4 times between 8am and 19pm and only found her 1 time. The rest of the time we got told she was gone or not there at the moment. - Valet staff is useless and keep talking with each others.. never open the door for you at least say Hi - We wanted to skate outside the hotel but since it snow the day before, nobody cleaned the ice. - Restaurant in the hotel is overpriced and food is at best "okay" - We bough water and soft drinks to bring them in our room and when checking out we were told by the front desk staff "Not to empty the frig next time we come here ... " I wonder what would happen if I do it again? We didn't feel like the staff cared at all about us, we know this Fairmont is financed by public fund and you can tell. The managers did a terrible job training employees on how to treat customers.

not to the level of our expectations for the Fairmont properties. Minimal amenities offered as well.

The manoir and the service peoples were what we expected. The restaurant was not what we use to have from the manoir. The fact that there is no more gastronomic meal with the class that goes with it was a great deception for us so much that we had meal in another place the next day. At 300.00$ for a meal I expecte to have more than what I got.