In essence for the price we paid, the service was lacking significantly.
Positives: Clean room and very nice decor. Spa was good (we asked for female staff and got males for both) and prices matched service quality.
Cons: With the exception of the Oyster Catcher staff, the rest of the staff appeared to be poorly trained on every thing. The Valet service was unorganized and severely short staffed. I don't blame the workers at all, this was poor management. As a manager myself of a staff of 12 I can tell when it is an employee moral problem or poor training. This was poor training of staff by management. When we asked questions we received erroneous information or a flat out; I DON'T KNOW with a very big smile. We asked if there was a ride service or shuttle to the other hotel because there was a monsoon and I am almost 9 months pregnant and we had dinner reservations. We were told NO. We asked for an umbrella because we saw other guests with them and were told they were out. Then someone came up and said there is a shuttle service but you need to ask VALET. We went to VALET and they said they didn't coordinate that, the front desk did. Which is who told us to go to VALET in the first place. The point is this type thing happened multiple times. Wild Dunes needs to either UP their service and hospitality game or Lower their prices so guests aren't disappointed. For $1,000 bill we had for a 1 nights stays i would say I was more the unsatisfied with our stay at Wild Dunes.