Accessible parking

Reviews of West Ashley Inn

2 out of 5
West Ashley Inn
2058 Savannah Hwy, Charleston, SC

Reviews

5.8
Rating 10 - Excellent. 228 out of 1001 reviews" "
Rating 8 - Good. 158 out of 1001 reviews" "
Rating 6 - Okay. 173 out of 1001 reviews" "
Rating 4 - Poor. 131 out of 1001 reviews" "
Rating 2 - Terrible. 311 out of 1001 reviews" "

5.6/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Samuel

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No shampoo, broken towel rack, no Kleenex, no fridge, no coffeemaker – but great shower, friendly, helpful staff.
Stayed 2 nights in Apr 2024

2/10 Terrible

Barrie, atlanta

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start this off with the fact I travel A LOT. I am happy as long as it’s relatively quiet and clean. I’m a small business owner and can’t afford the fanciest accommodations. I believe you get what you paid for, but this stay definitely was not the case. This place was ABSOLUTELY awful. I paid more than I normally do too. I stayed for 3 nights, and if I could have afforded to be out how much I spent for the 3 nights I would have left the first night. First, as soon as we walked into the room I counted 3 roaches with in the first 5 minutes.The walls and corners of the room were not cleaned properly and were filled with grime. The floors were so dirty that when I walked out of the shower my feet were already covered in dirt. We were given two awful pillows for the bed and when we called the front office in hopes of at least one more each, we were told they were out. The bed was old and had a dip in it and stains. It was so uncomfortable. We had a room up against the outside stairwell and I swear it sounded like someone was throwing themselves down it all night EVERY night. Whoever was staying above us was stomping and running around the room so much it shook our walls. We yelled and tried to hit the ceiling at one point to get them to stop because it was past 1AM. We had to get up early for our event and didn’t sleep at all from the noise. Also, house keeping never came by our room all 3 days. To top it off? We had to pay for our internet. Never. Again. :(
Stayed 3 nights in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi Barrie,Thank you for sharing your feedback about your recent stay with us. We would like to address some of the concerns you raised.While we understand that cleanliness is of utmost importance, it is important to note that we have a rigorous cleaning protocol in place. Our housekeeping team works diligently to maintain the highest standards of cleanliness throughout the hotel. We assure you that we will reinforce our training and procedures to prevent similar issues in the future.Regarding the noise disturbances you experienced, we regret any inconvenience caused. We have policies in place to enforce quiet hours, and we do our best to ensure a peaceful environment for our guests. However, it is challenging to control the behavior of other guests at all times. We strive to address noise complaints promptly, and we regret if we were unable to resolve the issue to your satisfaction during your stay.Regarding the internet access, we understand that complimentary Wi-Fi is a standard expectation for many travelers. However, as an economy hotel, we offer affordable rates that do not include certain amenities, such as free internet access. We appreciate your understanding in this regard.We would like to reiterate our commitment to guest satisfaction, and we regret that your experience fell short of your expectations. We value your feedback and will use it to improve our services and facilities moving forward.Thank you for choosing our hotel, and we hope that you will reconsider staying with us again in the future, as we would welcome the opportunity to provide you with a more positive experience.

6/10 Okay

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Emily, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments will be shared with our team for further improvement. Thank you for taking the time to let us know about your experience.

2/10 Terrible

Jeremy

Disliked: Cleanliness, property conditions & facilities
This property was just wrong on so many levels. Upon entry into the lobby to check in
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Hi Jeremy,Thank you for sharing your feedback regarding your recent stay at our property. We would appreciate it if you could provide us with more specific details about the issues you encountered upon entry into the lobby. Your feedback is important to us, and we would like to address your concerns in a meaningful way.Please feel free to provide additional information, and we will do our best to resolve any issues and make improvements based on your feedback. We value your opinion and want to ensure that all our guests have a positive experience when staying with us.Thank you for bringing this matter to our attention, and we look forward to hearing from you soon.

6/10 Okay

Gregory, Grand Forks

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room reeked of smoke and then the cockroaches showed up
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Gregory, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Jessica

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Our bathroom was totally run down and our floor was so dirty that the bottoms of my feet were covered in dirt. Free parking was nice and thankfully we were just needing a place to sleep and were in the room very little.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Jessica, Thank you for sharing your feedback with us. We are pleased that you found our staff to be welcoming and enjoyed the complimentary parking. We appreciate your understanding as we work to improve our facilities for all guests to enjoy a comfortable stay.

2/10 Terrible

Deborah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We ordered a non smoking room. Got there and they didn’t have the room we booked. Put us in a different room supposedly non smoking but it reeked of marijuana. Very loud all night. People outside on the walkway talking all night long. Wouldn’t recommend.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Deborah, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us and will be shared with our team for review. We strive to provide a comfortable environment for all our guests and regret if this was not your experience. If you have any further concerns, please feel free to contact our management team directly.

6/10 Okay

Wanda

Travelled with group
Liked: Cleanliness, staff & service
The lady at the reservation desk gave excellent customer service. She was very accommodating even when requested a room on the first floor because of knee issues.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Hi Wanda,Thank you for taking the time to provide feedback on your recent stay at our establishment. We are delighted to hear that you had a positive experience with our reservation desk staff and that they provided excellent customer service.We strive to provide a high level of service and to accommodate the needs of our guests to the best of our ability. It is wonderful to hear that our staff member was attentive and accommodating, especially in addressing your request for a room on the first floor due to knee issues. We recognize the importance of ensuring our guests' comfort and convenience, and we are pleased that our staff member was able to assist you effectively.Your kind words will be shared with our team member, and we appreciate your recognition of their efforts to provide exceptional service.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Tammy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money, I guess it’s a decent value but I never felt too safe and the front office staff was pretty rude and robotic.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 5, 2024
Hi Tammy,Thank you for sharing your feedback on your recent stay at our establishment. We appreciate your comments and would like to address the concerns you raised.We understand that you found the value for the money to be decent. We strive to offer competitive pricing that reflects the quality of our services and facilities. Your feedback is important to us as we continually evaluate and adjust our pricing to ensure that it aligns with the expectations of our guests.Regarding the feeling of safety, we apologize if you did not feel completely secure during your stay. We take the safety and well-being of our guests seriously and have security measures in place. We appreciate any specific details you can provide about your concerns so that we can address them appropriately.We are disappointed to hear that you found our front office staff to be less than helpful. Providing attentive and friendly service is a priority for us, and we will use your feedback to address this matter with our team and ensure that our staff consistently provides a more welcoming and accommodating experience for our guests.Thank you for sharing your thoughts with us. We value your feedback and will use it to improve our services and enhance the experience for all our guests.

4/10 Poor

Josephine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty, unsafe. The non smoking room smells like smoking room. We didn’t stayed there. We canceled with the stuff our room reservation. We still wait for the money back.
Response from Manager on Apr 3, 2024
Hello Josephine, We value your feedback and apologize for any inconveniences you experienced. Please reach out to our management team directly regarding your refund status. Your concerns will be addressed promptly to ensure future guests enjoy a pleasant stay.

2/10 Terrible

Jasmine

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 2, 2024
Hi Jasmine,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
it ok
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello James, We appreciate your feedback and will share it with our team for future improvements. Thank you for staying with us.

4/10 Poor

MR. IRENEUSZ

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No microwave in the room, no mini fridge in the room. The sound proofing in the above flooring was thin and I heard every step. The room walls were thin and the minute someone lit up a cigarette in the next room; I could smell the brunt of it. The soap was inadequate. There was no shampoo or lotion. Next time I'll stay at the Day's Inn right down the street for a similar price $83 per night with at least basic amenities like microwave and minifridge
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
HI MR. IRENEUSZ,We apologize for the inconvenience and dissatisfaction you experienced during your stay at our hotel. We understand that the absence of certain amenities, such as a microwave and mini fridge in the room, as well as the lack of soundproofing and inadequate toiletries, had a negative impact on your stay.We strive to provide a comfortable and convenient experience for our guests, and we regret that we fell short in meeting your expectations in these areas. Your feedback regarding the amenities and scent from neighboring rooms is duly noted, and we will review our offerings to ensure they align better with guest needs and preferences.We appreciate your honesty in considering alternative accommodations for your future stays. We understand that different hotels may offer amenities that better suit your requirements, and we respect your decision.We hope you will consider giving us another chance in the future to provide you with a more satisfactory experience.

4/10 Poor

Thomas

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very loud creaking from second floor. Terrible beds - old broken down mattresses that make you feel like you might roll off the edge. Filthy bare floor that makes the bottom of your feet black. Dripping shower head. One good thing is that the location is convenient in access to multiple directions. And Piggly Wiggly grocery store is an easy walk across a small not-busy street.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Thomas,Thank you for sharing your feedback with us. We appreciate you noting the convenience of our location. We value all guest comments and will use yours constructively to improve our services. We suggest guests reach out to management directly for any further assistance.

6/10 Okay

Desiree

Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Desiree, We appreciate you choosing our hotel for your stay and we hope you had a pleasant experience overall. If there is anything specific you would like to share with us to improve our services, please don't hesitate to reach out. Your feedback helps us enhance the quality of our guest experience.

2/10 Terrible

Mary Grace

Travelled with family
Disliked: Amenities
The property is kinda ok , clean outside . I ask for a ground floor due to my health but I got refuse . The shower curtain is so dirty . The floor are kinda sticky . The signal on n the tv are horrible . The bed sheets looks brownish . Then it’s only 10 am but they already knocking at the door if we’re checking out
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Mary Grace,Thank you for taking the time to share your feedback about your recent stay at our property. We apologize for not being able to accommodate your request for a ground floor room due to your health concerns. Our team strives to fulfill guest requests to the best of our ability, and we regret any inconvenience caused by not being able to meet your specific request on this occasion.We also apologize for the condition of the shower curtain and the sticky floors. Cleanliness is of utmost importance to us, and we take your comments seriously. We will address these issues with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness and comfort for our guests.As for the poor TV signal you experienced, we understand the importance of having a functional and clear television for your enjoyment. We will investigate and address any technical issues to ensure that our guests have a satisfactory TV viewing experience.We apologize if the bed sheets appeared brownish. Clean and fresh linens are a priority for us, and we regret any discomfort caused. We will review our laundry processes to ensure that our linens are in pristine condition for our guests.Regarding disturbance caused by the early knocking on your door, our check-out time is typically later in the morning, and we regret any inconvenience caused by our staff's premature attempt to check your room. We will reinforce our check-out procedures with our team to avoid such occurrences in the future.We appreciate your feedback, as it helps us identify areas for improvement. We are committed to delivering a positive guest experience, and we will use your comments to make the necessary changes to enhance our services and offerings.If there is anything else you would like to address or any additional feedback you would like to share, please do not hesitate to reach out to us directly. We value your patronage, and we hope you will consider giving us another opportunity to provide you with a significantly improved experience should your travels bring you back to the area.Thank you for your understanding, and we wish you all the best in your future travels.

4/10 Poor

Swantashia, Charleston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Nasty
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Swantashia,Thank you for providing your feedback about your recent experience at our property. We appreciate your acknowledgment of the positive aspects while also expressing your concerns. We value your honesty and take your comments seriously.We are glad to hear that you found some aspects of our property to be nice. However, we apologize for any aspects that fell short of your expectations and left you with a negative impression.To better address your concerns, it would be helpful if you could provide more specific details about the issues you encountered. We strive to provide a pleasant stay for all our guests, and your feedback will assist us in identifying areas for improvement.We would like to ensure that we address your concerns appropriately. Please feel free to provide more specific information or reach out to us directly so that we can address your concerns and work towards resolving any outstanding issues.Once again, we appreciate your feedback, and we value your patronage. We hope to have the opportunity to restore your confidence in our property and provide you with a significantly improved experience in the future.

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks like it was used to house homeless people. The property was dirty, unkept, void of even the most inexpensive articles like tissues, note pads, etc. The bedding was soft and terrible to sleep on. Would not stay here again even if it was free.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 16, 2024
Hi John,We apologize for your negative experience during your stay at our property. We are disappointed to hear that we fell short of your expectations in terms of cleanliness, maintenance, and amenities.Maintaining a clean and well-kept property is of utmost importance to us, and we regret that we did not meet these standards during your stay. Your feedback will be shared with our management and housekeeping teams to address the cleanliness and maintenance issues you encountered.We also apologize for the lack of basic amenities in your room. We strive to provide a comfortable and convenient stay for our guests, and we regret that we did not meet this expectation. Your comments will be taken into consideration as we evaluate and improve our offerings.Regarding the bedding, we understand the importance of a good night's sleep, and we regret that our bedding did not provide the level of comfort you desired. We will review our bedding options to ensure they meet the expectations of our guests.We appreciate your honest feedback, as it helps us identify areas where we need to improve. We understand your decision not to stay with us again.If there is anything else we can do to address your concerns or if you have any further feedback to share, please do not hesitate to let us know. We value your feedback and the opportunity to make things right.

6/10 Okay

Jessica

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So to start off as soon as me and my family pulled into the property to check in there was two people arguing loud in the parking lot about to fight and the desk lady was on the phone with the police. Then there was like 6 police cars and cops walking around by the time I checked in. Then we go up to the room and it’s a lot smaller than I thought it would be and there was no fridge which sucked. I had to go out to the car to get something and there was some people standing and walking around creepy looking. I just felt like I had to watch over my shoulder. I didn’t feel safe.. and the room wasn’t very clean. The tv had brown stuff under it as I was going to scoot it over to put my fan there. The beds had stuff under it and you could tell it hadn’t been swept or dusted. And they didn’t put but one towel and rag in the room. The only good thing about the place was the friendly check in lady. She tried to reassure me that it’s not always like this-with people arguing and all. But I wouldn’t recommend.. especially with those with children.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Jessica,Thank you for sharing your experience during your recent stay with us. We appreciate your feedback, and we are sorry to hear that your experience did not meet your expectations.Upon your arrival, we understand that there was an argument in the parking lot, and the presence of police cars may have been concerning. We take the safety and security of our guests seriously, and we work closely with law enforcement to address any incidents promptly.We understand that the room size and the lack of a fridge were disappointing. We apologize for any inconvenience caused by these limitations, and we appreciate your feedback as we continuously evaluate and improve our room offerings.We regret that you felt uncomfortable due to the presence of individuals outside the property. Ensuring a safe and secure environment for our guests is important to us, and we will review our security measures to address any concerns.We apologize for the cleanliness issues you encountered in your room. We strive to maintain high standards of cleanliness, and we will address these concerns with our housekeeping team to ensure that our rooms meet our guests' expectations.We appreciate your positive feedback regarding our friendly check-in staff. Our team members are dedicated to providing excellent service and ensuring a smooth check-in process.Thank you for sharing your honest feedback with us. If you would like to discuss your experience further or have any additional concerns, please feel free to reach out to our customer service team or the hotel management.We value your stay with us and hope to have the opportunity to provide you with an improved experience in the future.

4/10 Poor

Matthew, Carrboro

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
My pillow case was dirty. There was hair in my bed and it wasnt mine near the pillow. Also there was hair on the walls of the shower
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Matthew,Providing a clean and comfortable environment is of paramount importance to us, and we regret that we fell short of your expectations in this regard.We apologize for the dirty pillowcase, the presence of hair in your bed, and the hair on the walls of the shower. These issues are unacceptable, and we understand the impact they can have on your experience. We will address this matter with our housekeeping team to ensure that proper cleaning procedures are followed and that our high standards of cleanliness are maintained throughout the hotel.We value your feedback and want to ensure that we address your concerns to your satisfaction.Once again, we apologize for the cleanliness issues you encountered, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

2/10 Terrible

Alexa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Safety was Sketchy. Not enough plugins. Lights were not working. Towels were paper thin.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Alexa,Thank you for sharing your feedback about your recent stay with us. We appreciate your comments and want to address your concerns.We understand that you had some concerns about the safety and amenities in your room. We want to assure you that the safety and well-being of our guests are our top priorities, and we continuously evaluate and improve our security measures to provide a secure environment.We apologize for any inconvenience caused by the limited number of electrical outlets in your room. We understand the importance of having convenient access to plugs for your devices, and we will consider ways to improve the availability of electrical outlets in our rooms.We regret that you experienced issues with the lights in your room. Providing proper lighting is important to us, and we will address this matter with our maintenance team to ensure that all lights are functioning properly for our guests' comfort.As for the towels, we strive to provide comfortable and high-quality amenities, and we will review our towel inventory to ensure that they meet the desired standards.Thank you for bringing these matters to our attention. Your feedback is valuable as we continuously work to enhance our services. We appreciate your stay with us, and we hope to have the opportunity to welcome you back in the future for an improved experience.

4/10 Poor

Jason

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It all sucked
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Jason,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

2/10 Terrible

Shenequa

Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Shenequa, We appreciate you choosing our hotel and value your opinion. If there were any aspects of your stay that did not meet your expectations, please don't hesitate to contact us directly so we can address your concerns and make things right.

6/10 Okay

VIctoria

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Victoria,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

8/10 Good

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on Mar 3, 2024
Hi Lamont,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

2/10 Terrible

John

Disliked: Staff & service, amenities, property conditions & facilities
Avoid at all cost. Sketchy doesn't even begin to describe it. Dirty noisy all shady.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 1, 2024
Hi John,We are sorry to hear about your negative experience during your recent stay at our hotel. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short in meeting your expectations in this regard. We take your comments seriously and will investigate the matter thoroughly to address any cleanliness issues and improve our standards.We understand that a peaceful and quiet environment is essential for a pleasant stay, and we will assess the sources of noise and take necessary measures to minimize disruptions.Furthermore, we assure you that we strive to provide a safe and secure environment for all our guests. We take security seriously and will review our procedures and protocols to ensure the comfort and well-being of our guests.We value your feedback and hope to have the opportunity to regain your trust during any future visits to our establishment.

4/10 Poor

Laurie, Toronto

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Small, outdated, dirty and questionable activities in and around the motel and the price was quite high.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 28, 2024
Hi Laurie, Thank you for taking the time to provide feedback on your recent stay at our motel. We understand your concerns regarding the size and outdated condition of our property. Please know that we continuously strive to make improvements and updates to provide a comfortable and pleasant environment for our guests. Your feedback highlights areas where we can focus our efforts to enhance the overall guest experience.We are deeply sorry to hear that you found the motel to be dirty. Maintaining cleanliness is of utmost importance to us, and we regret that we did not meet your expectations in this regard. We will address this issue with our housekeeping team and reinforce our standards to ensure that cleanliness is consistently maintained throughout the property.We apologize if you encountered questionable activities in and around the motel. We take the safety and security of our guests very seriously, and we will work diligently to address any concerns or issues raised.Regarding the price, we understand your disappointment. Our rates are determined based on various factors, such as location, amenities, and market demand. We strive to offer competitive pricing while providing a comfortable and enjoyable stay for our guests. However, we appreciate your feedback and will take it into consideration as we review our pricing structure.We appreciate your feedback, as it helps us identify areas for improvement. We value your patronage and hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Swantashia, Charleston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It sucks
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 28, 2024
Hi Swantashia,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

2/10 Terrible

Hakim

Disliked: Cleanliness, property conditions & facilities
I wasn’t happy at all
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on Feb 24, 2024
Hi Hakim,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

2/10 Terrible

Dyren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Hi Dyren,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the whole experience
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Hi Angelo,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Diane

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Hi Diane,Thank you for taking the time to provide feedback on your recent stay with us.We sincerely apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we deeply regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.Once again, we apologize for any inconvenience caused, and we sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

4/10 Poor

Swantashia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My Room Has A Lot Of Roaches OMG Who Ever Is Next Door From And Above Me Is Super Loud Couldn't Sleep
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Hi Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the inconvenience you experienced during your stay.We understand that encountering insects can be distressing, and we want to assure you that we take this matter seriously. We will immediately address any issues to ensure our guests have a comfortable stay.We apologize for the disturbance caused by noisy neighbors. We strive to provide a quiet and peaceful environment for all our guests, and we regret that this experience disrupted your sleep. We will reinforce our noise control measures and take appropriate action to address any disturbances promptly.Your feedback is invaluable to us as we continually work to improve our services. If there is anything else you would like to share or if there is any way we can make your future stays more enjoyable, please do not hesitate to let us know.We appreciate your patronage and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Hi Lamont,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

2/10 Terrible

Cornell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedbugs
Stayed 1 night in Jan 2024
Response from V P on Jan 25, 2024
I am so sorry that you might have unpleasant experience with your stay, Unfortunately our professional pest control service thoroughly inspected your room and reported no evidence of bed bugs.We do have reports for an inspection.Sorry for an inconvience.

6/10 Okay

Lamont

Stayed 3 nights in Jan 2024
Response from Guest Relations Management on Jan 17, 2024
Hi Lamont,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Reggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s alright for a stay
Response from Guest Relations Management on Jan 10, 2024
Hi Reggie,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed most aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

4/10 Poor

Anthony

Disliked: Cleanliness, staff & service, amenities
They could not edit or change the reservation, while/when I was at the property. Was not rude but I felt like they could have been more helpful or found a way to accommodate
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 27, 2023
Hi Anthony,Thank you for sharing your feedback about your experience with attempting to edit or change your reservation while you were at our property. We apologize for any inconvenience or frustration this may have caused you.Our goal is to provide excellent customer service and meet the needs of our guests to the best of our ability. We regret that we were unable to accommodate your request to modify your reservation during your visit. We understand that flexibility and convenience are important to our guests, and we apologize for any disappointment you may have felt.We appreciate your feedback, as it helps us identify areas for improvement. We will review our procedures to ensure that we are better equipped to assist guests with reservation changes in a timely and efficient manner.Please accept our apologies for any inconvenience caused, and we thank you for bringing this matter to our attention. We value your patronage, and we hope you will consider giving us another opportunity to provide you with a more positive experience in the future.

6/10 Okay

Anel

Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Jan 17, 2024
Hi Anel,Thank you very much for taking the time for a feedback.We are delighted to hear that you loved the majority of your time. Your rating will assist us to determine our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from g on Dec 16, 2023
Hi Alex,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

2/10 Terrible

Mikel

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 14, 2023
Hi Mikel, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

6/10 Okay

andrew

Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 27, 2023
Hi Andrew,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is wonderful
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 14, 2023
Hi Alex,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Alex

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 14, 2023
Hi Alex, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from g on Dec 14, 2023
Hi Alex,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 30, 2023
Hi Alex,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 Good

Kimberly

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Kimberly,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

10/10 Excellent

Alex

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 29, 2023
Hi Alex,your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Alex

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from V P on Nov 27, 2023
Thank you for your valuable feedback.

10/10 Excellent

Alex

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Nov 2023
Response from V P on Nov 24, 2023
Thank you for your valuable time to give your feedback, I really appreciated.I am so glad that your stay was satisfactorily.