Outdoor pool

Reviews of Knights Inn Charleston

1.5 out of 5
Knights Inn Charleston
6401 Maccorkle Ave Se, Charleston, WV

Reviews

5.8
Rating 10 - Excellent. 61 out of 540 reviews" "
Rating 8 - Good. 126 out of 540 reviews" "
Rating 6 - Okay. 146 out of 540 reviews" "
Rating 4 - Poor. 107 out of 540 reviews" "
Rating 2 - Terrible. 100 out of 540 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Property conditions & facilities
Roaches skittering round on the walls key would not work on my room n I had to be let in by receptionist every time remote for tv don’t work
Stayed 1 night in Mar 2024
Response from andy on Mar 21, 2024
sorry we aplogies

10/10 Excellent

Teresa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room smelled but it was a smoking room. Overall the room could stand a upgrade or a new paint job. Everything else was good
Stayed 1 night in Mar 2024
Response from andy on Mar 18, 2024
thank you

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was a relaxing stay. Comfy bed and clean
Stayed 1 night in Dec 2023
Response from andy on Jan 26, 2024
thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Just spend a little more on someplace different.
What a dump. Bed was broken. TV-all channels looked scrambled. Ceiling tile off kilter and could see into the attic. floor creaky. Everything just looked old dated and worn out.
Stayed 1 night in Oct 2023
Response from andy on Oct 24, 2023
sorry we apologies

6/10 Okay

Brittany

Stayed 2 nights in Sep 2023
Response from andy on Oct 8, 2023
thank you

6/10 Okay

Karen

Room was clean but not the best area. Traffic noisy as well. Felt unsafe
Stayed 1 night in Aug 2023
Response from andy on Aug 6, 2023
thank you for staying and sorry we apologies

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from andy on Aug 11, 2023
thank you very much

6/10 Okay

Mark

Travelled with partner
Pool not open
Stayed 1 night in Jul 2023
Response from andy on Jul 4, 2023
sorry we apologize

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Good outside lighting. Clean. But pool didnt appear to be open.
Stayed 1 night in Jun 2023
Response from andy on Jul 2, 2023
thank you and sorry we apologies

4/10 Poor

Adrienne

Travelled with family
It was not good
Stayed 1 night in Jun 2023
Response from andy on Jun 22, 2023
sorry we apologies

2/10 Terrible

alyson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tried staying there found bed bugs and slept in my vehicle instead won’t ever return!!!
Response from andy on Jan 5, 2023
sorry we apologies

10/10 Excellent

Pierre

Stayed 1 night in Nov 2022
Response from andy on Nov 25, 2022
thank you

8/10 Good

Sandra

Travelled with group
Liked: Staff & service
1 night stay for concert, I would stay again.
Stayed 1 night in Oct 2022
Response from andy on Oct 18, 2022
thank you

6/10 Okay

James

Liked: Cleanliness
Disliked: Amenities
They no longer served a breakfast in the morning. Didn't provide much toilet paper
Stayed 1 night in Oct 2022
Response from andy on Oct 18, 2022
sorry we apologies

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Jason

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ìt was a quiet 5 night stay, with no issues....
Stayed 5 nights in Sep 2022
Response from andy on Sep 14, 2022
thank you

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Great staff at check-in. Comfy beds. Could use more fluffy pillows. Clean place
Stayed 2 nights in Sep 2022
Response from andy on Sep 4, 2022
thank you

2/10 Terrible

Elizabeth

Stayed 1 night in Aug 2022

8/10 Good

JUDY

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
Although the staff was overwhelmed and under staffed, they were very friendly, helpful, and professional. We had just rode 200 miles to get here and we were really disappointed that the pool was not open due to repairs that had not been done.
Stayed 1 night in Jul 2022
Response from andy on Jul 18, 2022
thank you and we sorry for the pool

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The right spot for the price
Stayed 1 night in Jul 2022
Response from andy on Jul 5, 2022
thank you

4/10 Poor

Dean

Stayed 1 night in Jun 2022
Response from andy on Jun 28, 2022
sorry, thank you

10/10 Excellent

Joan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The beds were comfortable and the area was quiet. We had a door for the adjoining rooms, which helped keep the kids within sight. I found the staff to be very friendly especially when we didn’t show up until 1:30 in the morning. They answered all my questions and gave really good directions since I was tired. Check out went smoothly and the staff smiled and greeted me.
Stayed 1 night in Jun 2022
Response from andy on Jun 26, 2022
thank you so much

2/10 Terrible

Cassandra

Bed bugs
The place was infested with bed bugs. When we brought this to the hotels attention he said we needed to call expedia and we could either go ahead and check out then or at 11, but there was nothing he could do.
Proof of bed bugs
Stayed 1 night in Jun 2022
Response from andy on Jun 25, 2022
sorry apologies but you have stay in this room 8 more hours after we told to call to expedia and you havent sorry for all

8/10 Good

donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pay extra and go anywhere else.
This room had a very nice bathroom and TV, but that's it. I couldn't use the AC/fan because of the odor it put out, which made me leary of what it was putting into the air. The pillows were old, the sheets didn't match, and the bedspread had cigarette burns everywhere. Won't stay here again.
Stayed 1 night in Apr 2022
Response from andy on Apr 29, 2022
thank you and sorry we apologies

6/10 Okay

Edward

Liked: Staff & service
Pretty much average when it comes to a motel. Price is good for what you are getting.
Stayed 1 night in Apr 2022
Response from andy on Apr 14, 2022
thanks

8/10 Good

Tamra

Disliked: Property conditions & facilities
On the whim
We were exhausted, had stayed before. The facilities haven’t changed in ten years! Comfortable enough, clean enough for a sleep and go.
Stayed 1 night in Apr 2022
Response from andy on Apr 6, 2022
thank you

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Budget friendly
Stayed 1 night in Mar 2022
Response from andy on Mar 10, 2022
thank you

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from andy on Feb 7, 2022
thank you

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was adequate for sleep after a day of travel. But the office chair was not suitable for comfortable viewing of the TV. And I hate using the bed as a lounge chair to watch TV. The room needed a living room style chair to comfortably watch TV, or for that matter, just to sit. Two would be even better in a room for two people.
Stayed 1 night in Dec 2021
Response from andy on Dec 17, 2021
sorry we apologies and thank you for staying with us

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities
No issues, thanks!
Stayed 1 night in Nov 2021
Response from andy on Nov 30, 2021
sorry we apologies

4/10 Poor

Natasha

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021
Response from andy on Nov 30, 2021
sorry we apologies

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021
Response from andy on Nov 28, 2021
thank you

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charleston Knights Inn
Good for the value and price
Stayed 1 night in Nov 2021
Response from andy on Nov 6, 2021
thank you

8/10 Good

Agustino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My birthday trips
Room is clean but the the A/C not work well
Stayed 2 nights in Oct 2021
Response from andy patel on Oct 13, 2021
thank you and we apologies

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what you paid for. I paid ~$50 for the night, it was what I expected.
Stayed 1 night in Oct 2021
Response from andy on Oct 4, 2021
thank you

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from andy on Oct 4, 2021
thank you

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The facilities seemed a bit run down but there were recent updates such as the bathroom fixtures and sink. Just the essentials no frills. The best part was the room was very clean. Close to the road so did have to deal with road noise during the night.
Stayed 1 night in Aug 2021
Response from andy on Aug 7, 2021
thank you and sorry we apologies

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice little place to stay at. A little dated, but no complaints.
Stayed 3 nights in Jul 2021
Response from andy on Jul 28, 2021
thank you

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was the only room left in the area the night we stayed. It smelled horrible, it was very run down and overall disgusting. Our license plate was stolen off our car in their parking lot overnight. The only positive was the guy at the check in guest was very nice. Do not stay there.
Stayed 1 night in Jun 2021
Response from andy on Jun 28, 2021
sorry we apologies

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Found out when we arrived that the pool would be closed. There was construction in majority of the property with loud machines. The room we reserved did not match the description on Expedia. The floors were bouncy and not secure inside the rooms and the doors were uneven and it was open at the bottom. Will definitely be looking elsewhere next time we’re in the area. Used to be a family favorite location.
Stayed 2 nights in Jun 2021
Response from andy on Jun 8, 2021
sorry we apologies

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Easy and convenient check in. It was quiet for the price, a decent play to stay for the night
Stayed 1 night in Jun 2021
Response from andy on Jun 7, 2021
thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here as a weekend getaway.. Planning on a weeks stay next time...
Stayed 1 night in May 2021
Response from andy patel on May 10, 2021
thank you for staying here with us

2/10 Terrible

Virginia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible.
We had blood stains on our mattress, holes in the bathroom door, the shower curtain was stained. We also got there and as soon as we pulled in my little sister gets out because someone in another room had music playing and when she started dancing silly they started whistling and hollering at her. After I told the man who was at the front desk that I wasn’t comfortable staying here he gave me attitude.
Stayed 1 night in May 2021
Response from andy on May 14, 2021
sorry we apologies

6/10 Okay

Tina

Travelled with family
Under construction-Don't Judge
Stayed 1 night in Mar 2021
Response from andy patel on Mar 16, 2021
hotel is under new rooms renovations right now sorry and thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, updated carpet, bedding had a cigarette hole in it, old bedding, no continental breakfast. I believe a better price would be appropriate.
Stayed 1 night in Feb 2021
Response from andy on Feb 24, 2021
thank you

4/10 Poor

James, Franklin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It's a very old property. The new non American owners did a poor job at making it look some what presentable. The typical minimum effort for maximum profit. Mold in the bathroom, the vacuum is only used in the traffic area of the room. The website pics are misleading as usual.
Stayed 1 night in Jan 2021
Response from andy on Feb 3, 2021
sorry we apologies

6/10 Okay

Pam

Stayed 3 nights in Jan 2021
Response from andy on Feb 3, 2021
thank you

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2020
Response from andy on Oct 18, 2020
thank you

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020