Exterior

Reviews of Hyatt House Charleston / Mount Pleasant

3.5 out of 5
Hyatt House Charleston / Mount Pleasant
1430 Midtown Avenue, Mount Pleasant, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 724 out of 1004 reviews" "
Rating 8 - Good. 192 out of 1004 reviews" "
Rating 6 - Okay. 47 out of 1004 reviews" "
Rating 4 - Poor. 22 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay but very friendly and helpful staff. Room was clean and very comfortable. Would definitely stay at the Hyatt House again.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Business traveller
love the property and location the room could already use a facelift will definitely return
Stayed 1 night in Mar 2024

10/10 Excellent

Mark, Clear Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet. Lovely king room. Front desk staff helpful and friendly.
Stayed 4 nights in Mar 2024

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities
The property was beautiful, and clean. Breakfast was good lots of varieties of foods. We supposed to stayed for 3 days but we decided to checked out on the 2 days. We were disspointed because they never pick up the garbages and towels. I had to call customer service and requested a clean towels. Before the clean towel arrive I dropped off dirty one by the door but it was never pick up till we checked out on Saturday morning. I am not sure about the cleaning policy. But we were very dissapointed..
Stayed 3 nights in Mar 2024

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Very dog friendly - great area to walk them around. Staff was very friendly and helpful! Property itself is beautiful and the rooms are as advertised! Convenient parking both in front and behind the building.
Stayed 1 night in Feb 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Fairly new hotel. Clean, quite, good location. Maybe a bit too pricey for this time of the year. Improvement: Somebody would have to clean up the dog poo in the green areas of the parking lot. Nobody wants to step into it when getting out of the car.
Stayed 1 night in Jan 2024

10/10 Excellent

Lia

Stayed 1 night in Jan 2024

10/10 Excellent

KANDI

Travelled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Kathleen

Stayed 3 nights in Jan 2024

10/10 Excellent

Nina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Zhongyue

Liked: Cleanliness, staff & service, property conditions & facilities
If you have your own transportation, the property is a great value, very well located and everything is convienient.
Stayed 6 nights in Dec 2023

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hyatt House MP. It was convenient for our family to have plenty of space to spread out and cook our own meals. Great location to drive to Charleston, Sullivan’s Island, and Isle of Palms. The staff was incredibly friendly and even allowed us to check out a day early to avoid the approaching winter storm as we headed back north. We truly appreciated it!

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay - comfortable and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff in safe feeling neighborhood. Our refrigerator was not working in our room and we were immediately given a different room. Continental breakfast was par for hotel chains.
Stayed 1 night in Jan 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and spacious, the location and surroundings were great! We had a question about the hot water and We tried calling the front desk but no one answered? Also the breakfast was not that great. It was ok, overall not bad for the price
Stayed 1 night in Jan 2024

10/10 Excellent

Abdulaziz

Travelled with family and small children
Very clean and modern rooms. Breakfast includes a wide variety of options.
Stayed 1 night in Jan 2024

2/10 Terrible

Raven

Stayed 1 night in Dec 2023

10/10 Excellent

Nicholette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 6 nights in Dec 2023

10/10 Excellent

DAVID, Fort Mill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel - great value for the money.
Stayed 2 nights in Dec 2023

10/10 Excellent

Elliot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was a breeze and Bianca was great...friendly and professional.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was convenient
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Travelled with family
Liked: Property conditions & facilities
Excellent staff! Big shout out to Lisa @ the front desk & the meal prep crew! Everyone was kind, courteous & thoughtful! Made our stay in CHS feel like home!😎
Stayed 3 nights in Nov 2023

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Very basic property. We had accidentally booked this instead of the Hyatt Place in Mt Pleasant towne center. One of the rooms smelled like smoke and it is supposed to be a nonsmoking facility
Stayed 1 night in Dec 2023

6/10 Okay

Gregory

Liked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Eitan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Friendly staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to attractions and restaurants
Stayed 3 nights in Nov 2023

10/10 Excellent

Gretchen

Stayed 2 nights in Nov 2023

10/10 Excellent

William K

Travelled with family
Exceptionally clean and nice room. Bed was extremely comfortable and the breakfast was very good. One of the nicest rooms that we have stayed in.
Stayed 2 nights in Nov 2023

8/10 Good

Albert, Gastonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Check in was smooth. Brandon even asked if it was our first time, which is always a nice touch to one's professionalism. Everything was great with the exception of the bed comfort. Sheets were a bit rough/stiff/scratchy, which made for an uncomfortable night's sleep. This is the ONLY reason we didn't give this property 5 stars. Everything else appeared to be top notch.
Stayed 1 night in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, value, breakfast OK
Stayed 4 nights in Nov 2023

10/10 Excellent

Jennifer, Lexington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 5 nights and enjoyed it tremendously. It was clean, quiet, and the bed was comfortable. The staff were also lovely.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Amazing hotel. Great location. Friendly staff. Quiet. We had the suite and it was really spacious.
Stayed 2 nights in Nov 2023

10/10 Excellent

Joy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service

10/10 Excellent

CHI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for my family!
Stayed 1 night in Nov 2023

10/10 Excellent

JOEY

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Nov 2023

10/10 Excellent

Kathryn

Stayed 3 nights in Nov 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and faculties!!
Stayed 7 nights in Oct 2023

10/10 Excellent

Geralyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and attentive staff!
Stayed 4 nights in Nov 2023

6/10 Okay

Cleo, Kannapolis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We asked for extra pillows each of the three nights we were there to no avail. Why couldn’t the hotel accommodate us? Surely the Hyatt House can afford to purchase pillows for guests who have need of more, more than the 2 per person allotment given per room
Stayed 3 nights in Nov 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Ervina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a mini apartment. It had everything we need for our stay.
Stayed 5 nights in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Quiet. And clean
Stayed 3 nights in Nov 2023

10/10 Excellent

Brigitte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience at the Hyatt House in Mount Pleasant! I would give this place more than 5 stars if I could! The staff was the friendliest I have seen anywhere! The best breakfast I've ever had at a hotel, try the potatoes, they are incredible! Clean, comfy bed and pillows! We will most definitely be back!
Stayed 2 nights in Nov 2023

4/10 Poor

Karen

Travelled with group
Disliked: Staff & service, property conditions & facilities
Our toilet would not flush and was clogged. Waited 2 hours for someone to come fix, nobody came so they gave us a key to the next room to shower. While I was in the shower, a male housekeeper came in! Breakfast ends at 9:00 so we missed breakfast waiting for maintenance. Everything was documented at the front desk but never even got to speak to management.
Stayed 1 night in Oct 2023

10/10 Excellent

bobby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and location
Stayed 3 nights in Oct 2023