Reception

Reviews of Holiday Inn Express Civic Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Civic Center, an IHG Hotel
100 Civic Center Drive, Charleston, WV

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1011 reviews" "
Rating 8 - Good. 240 out of 1011 reviews" "
Rating 6 - Okay. 88 out of 1011 reviews" "
Rating 4 - Poor. 53 out of 1011 reviews" "
Rating 2 - Terrible. 52 out of 1011 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Shampoo,conditioner, and body wash was nearly empty or was empty upon arrival. Hair dryer wasn’t in room to customers knowledge, microwave kept kicking plug in and light by door didn’t work. Didn’t notify hotel or employees, me and my guest are introvert and didn’t want to be a problem due to hotel being completely booked most of stay. Me and my guest absolutely love coming here but this time was slightly disappointed by this visit. Beds and overall space in room was amazing.
Stayed 6 nights in Mar 2024

8/10 Good

Stephen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing stood out
Stayed 1 night in Mar 2024

10/10 Excellent

Hillary

Only concern was you could hear conversations in the other room and in the hallway very clearly.
Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We rolled in at 10;30 pm. Staff was friendly, rooms were pretty clean; and the location was perfect.
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and staff was very helpful. I think their should be 2 towels per person and more handsoap in the dispensers in bathroom. The beds were very comfy
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Rooms very clean and comfortable
Stayed 1 night in Mar 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

KATHY A, Chillicothe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Peggy

Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was very friendly and helpful about the area.
Stayed 1 night in Mar 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Becky

Liked: Staff & service
Bathroom floor not clean. Ooh. Out of soap in bathroom hand pump. Short one towel. Uneven floor in room. No heavenly shower head that most Holiday Inn express have.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
facility was close and convenient. The staff was personable and very nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
very nice, will stay again
Stayed 2 nights in Mar 2024

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place everything was clean and new, no complaints. Some of the reviews are read were less than stellar. Just remember you can't make everybody happy and some people just love to complain.
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jo Anne

The room was clean had every thing we needed the staff was amazing.
Stayed 3 nights in Mar 2024

8/10 Good

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lights did not work in the entryway of room 201 . Hard to use coffee maker , microwave etc .
Stayed 3 nights in Mar 2024

10/10 Excellent

Sherri

Stayed 1 night in Mar 2024

10/10 Excellent

Roy

Stayed 2 nights in Mar 2024

10/10 Excellent

Roy

Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Business traveller
The room was dirty a d run down. The lady checking me in was very good. But the room was aweful
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and updated rooms. The continental breakfast was outstanding and the Staff worked really hard at keeping it clean
Stayed 2 nights in Feb 2024
Response from Patrice L on Mar 5, 2024
Dear Melissa,Thank you for staying with us. We are glad that you enjoyed your accommodations, staff and our Express Smart breakfast. We hope to see you again!

4/10 Poor

Darnell

Disliked: Cleanliness, amenities
There were multiple pubes in the tub and around the toilet. Floor was sticky. Not a good experience.
Stayed 1 night in Feb 2024
Response from Patrice L on Mar 5, 2024
Dear Darnell,Thank you for staying with us. We apologize for not meeting your expectations on the room accommodations. Please be assure that we have addressed this issue with our department manager. We hope that you would give us another chance to show that this is not the norm. Best Regards.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patrice L on Feb 26, 2024
Dear Heather,Thank you for staying with us! We hope to see you again!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place,
Stayed 1 night in Feb 2024
Response from Patrice L on Feb 22, 2024
Dear Laura,Thank you for staying with us! We are glad that you enjoyed your stay and accommodations! We hope to see you again!

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to walk to the civic center for an event! We’ve stayed here a couple times before and will be staying in the future!
Stayed 1 night in Jan 2024
Response from Patrice L on Feb 21, 2024
Dear Kylie,Thank you for staying with us again! We are glad that you choose us for your hotel accommodations. We look forward to your next visit.

4/10 Poor

Martha

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Patrice L on Feb 19, 2024
Dear Martha.Thank you for staying with us. We are unable to determine what happened during your stay to give us a 2 rating. We apologize for any inconveniences that you experienced and hope that you would give us an opportunity to serve you again in the future.

8/10 Good

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice! Just wish our coffee maker had worked properly!! Very clean!
Response from Patrice L on Feb 15, 2024
Dear Adam,Thank you for staying with us. We are glad that you enjoyed your stay. We are sorry that your coffee maker gave you trouble while you were here. We will have out maintenance team take a look at it for any future guests. We hope that if you are in the Charleston area again that you would come stay with us again!

6/10 Okay

Janel

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms were clean and up to date. The beds were comfortable and staff was nice.
Stayed 1 night in Feb 2024
Response from Patrice L on Feb 12, 2024
Dear Janel,Thank you for staying with us and giving us feedback on your stay. We are delighted to hear that you enjoyed your accommodations and our staff. We hope if you are in the area again that you would come see us again.

6/10 Okay

Kenneth

Travelled with family
Disliked: Amenities
Location and dacor
Stayed 1 night in Feb 2024
Response from Patrice L on Feb 12, 2024
Dear Kenneth,Thank you for staying with us. We are glad that you enjoyed our newly renovated property. We hope that if you are in the area again that you would choose to stay with us!

10/10 Excellent

Jose

Stayed 1 night in Feb 2024

8/10 Good

David

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
There was one pillow that appeared to have blood stains on it. Other than that wasn’t bad.
Stayed 1 night in Feb 2024
Response from Patrice L on Feb 5, 2024
Dear David,Thank you for staying with us. We are sorry to hear that you encountered an issue with your room. Please be assured that we have notified the housekeeping department regarding this issue. We are happy to hear that overall that you did enjoy you stay. We hope to see you again!

2/10 Terrible

Allen

Travelled with family and small children, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Bathtub was so slick that my wife fell. No lid for the ice bucket. 1 towel in the room upon arrival. Housekeeping staff talked about us right outside our room. Insulted us over and over. We left early.
Stayed 2 nights in Feb 2024
Response from Patrice L on Feb 5, 2024
Dear Allen,Thank you for staying with us. My sincere apologies for the issues that you encountered during your stay. We have been in contact with you personally and glad that we were able to discuss these items with you and have a better understanding of the events that occurred. We strive to have a hotel that guest love and we fell short with your stay. We hope that you would consider staying with us again to show that this is not the norm.

10/10 Excellent

PYONGSIG

Liked: Cleanliness, staff & service, property conditions & facilities
much better than the original my original expectations.
Stayed 1 night in Jan 2024
Response from Patrice L on Feb 1, 2024
Dear Pyongsig,Thank you for staying with us! We are glad that we exceeded your expectations and that you enjoyed your accommodations. We hope to see you again!

8/10 Good

Joseph

Business traveller
.
Stayed 1 night in Jan 2024
Response from Patrice L on Jan 31, 2024
Dear Joseph,Thank you for taking the time to give us feedback on your recent stay! We strive to have a hotel that guest love. We hope to see you again!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Older property, but kept up. Excellent breakfast.
Stayed 1 night in Jan 2024
Response from Patrice L on Jan 30, 2024
Dear Rita,Thank you for taking the time to give us feedback on your recent stay. We are glad to hear that you enjoyed our Express Smart breakfast. Our team takes pride in providing a hotel experience that guest love. We hope to see you again!Best Wishes,

10/10 Excellent

Angela, Talcott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Simple and clean. Good breakfast.
Stayed 2 nights in Jan 2024
Response from Patrice L on Jan 30, 2024
Dear Angela,Thank you for staying with us! We are glad to hear that you enjoyed your stay, accommodations and our Express Smart breakfast. We hope that if you are in the Charleston area again you will come stay with us again!

10/10 Excellent

BENJAMIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast 🍳
Stayed 1 night in Jan 2024
Response from Patrice L on Jan 30, 2024
Dear Benjamin,Thank you for staying with us! We are glad that you enjoyed our Express Smart breakfast. We hope to see you again soon.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Police called to property during the stay. Stay away.
Stayed 1 night in Dec 2023
Response from Patrice L on Jan 27, 2024
Dear David,Thank you for taking the time to give us feedback on your stay. We are sorry to hear that you encountered some issues with your stay. We do take the safety and security of our guests seriously and we do work with our local law enforcement to assist us when needed. We hope that the rest of your stay went well. We hope that you would give us another chance to show that these situations are not the norm.Best Wishes,

10/10 Excellent

Roger

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Not a bunch of people running the halls being noisy. No stomping from the floor above.
Stayed 1 night in Jan 2024
Response from Patrice L on Jan 22, 2024
Dear Roger,Thank you for staying with us ! We are happy to hear that you enjoyed your quiet accommodations. We hope the to see you again.

8/10 Good

Sanetra

Stayed 2 nights in Jan 2024
Response from Patrice L on Jan 9, 2024
Dear Sanetra,Thank you for staying with us! We hope to see you again!Best Wishes,

10/10 Excellent

hannah, meadowview

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrice L on Jan 9, 2024
Dear Hannah,Thank you for a perfect score! We hope to see you again!Best Wishes,

8/10 Good

Karen

Stayed 1 night in Jan 2024
Response from Patrice L on Jan 9, 2024
Dear Karen,Thank you for staying with us! We hope to see you again!Best Regards,

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patrice L on Jan 9, 2024
Dear Vincent,Thank you for the 4 stars! We are glad to hear that you enjoyed your stay!Warm Regards,

2/10 Terrible

Hassan

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property sent the police to my door and allowed them to enter for absolutely no reason at all
Stayed 1 night in Dec 2023
Response from Patrice L on Jan 9, 2024
Dear Hassan,Thank you for giving us feedback on your recent stay. As this is a personal matter regarding your stay. Please feel free to contact the hotel directly to discuss this matter with our management team. Best Regards,

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Dec 2023

8/10 Good

Akin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Dec 2023