Exterior

Reviews of Holiday Inn Houston East - Channelview, an IHG Hotel

3 out of 5
Holiday Inn Houston East - Channelview, an IHG Hotel
16311 East Freeway, Channelview, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 80 out of 160 reviews" "
Rating 8 - Good. 47 out of 160 reviews" "
Rating 6 - Okay. 15 out of 160 reviews" "
Rating 4 - Poor. 7 out of 160 reviews" "
Rating 2 - Terrible. 11 out of 160 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thumbs up
Stayed 1 night in Mar 2024

10/10 Excellent

Demika

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024

10/10 Excellent

Hayley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comes with rooster for wakeup call. Clean, spacious, professionally managed.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my husband stayed here it was very nice and clean the people are very kind and helpful

6/10 Okay

Nicholas

Stayed 3 nights in Dec 2023

6/10 Okay

Maria

good hotel
Stayed 1 night in Nov 2023

10/10 Excellent

RAMON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Nov 2023

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My biggest thing was the beds were very uncomfortable. Some little things were: the bathroom door lock didn’t always want to work; not sure if the ceiling fan was supposed to work since the wall switch didn’t have a knob anymore; the office chair at the room desk was broken; the bottom of the tub was very slippery (I currently have a knee issue and it made me very nervous about slipping and falling); many items on the breakfast buffet were not hot and other hotels offer this service free; the ice machine on our floor didn’t work.
Stayed 2 nights in Oct 2023

10/10 Excellent

Aronnett D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk was AMAZING!!
Stayed 1 night in Oct 2023

10/10 Excellent

RAMON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place with Tesla supercharger
Stayed 2 nights in Oct 2023

10/10 Excellent

Bernard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Chuck

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was normal
Stayed 1 night in Aug 2023
Response from Madiha on Oct 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn HOUSTON EAST-CHANNELVIEW.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Garland

Liked: Cleanliness, staff & service, property conditions & facilities
Just didn’t like the area the hotel is in
Stayed 2 nights in Aug 2023

10/10 Excellent

BOB

Stayed 1 night in Jul 2023

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Raven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book elsewhere
As soon as I entered this hotel I was met with a molded sewage scent. It filled the entire lobby. I had to wait for someone to come to the desk so I could check in. The room was subpar. The bed was uncomfortable. I would not recommend this hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, property conditions & facilities
Tesla charger is excellent
Stayed 2 nights in Jun 2023

10/10 Excellent

Alessandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and great service jist dont book with expedia
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious, wonderfully decorated lobby. Just me probably but the mattresses were very firm, too hard for my back..
Stayed 1 night in May 2023

10/10 Excellent

Bernard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, amenities
quick access to my destination
Stayed 1 night in Apr 2023

10/10 Excellent

Matthew

Stayed 2 nights in Mar 2023

10/10 Excellent

Jennifer Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Mar 2023

10/10 Excellent

Kiauna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

sherry

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There was NO HOT WATER!!! When I pay $125.00 plus tax to stay somewhere, I expect hot water to bathe in!!! Very disappointed...
Stayed 3 nights in Mar 2023

2/10 Terrible

Doug

Business traveller
Disliked: Property conditions & facilities
The showerhead was missing in the shower, ac did not work, could not get the window open to cool the room off, 79 degrees in room all night and no remote control for the TV. Overall, I will not stay at this property again. This was my second bad experience. last time no hot water.
Stayed 1 night in Mar 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
easy check in, friendly, helpful, room was very clean, smelled wonderful, bed was comfy, ac was cold, shower was excellent! no complaints ! 5 stars !
Stayed 1 night in Mar 2023

10/10 Excellent

Juan

Stayed 1 night in Feb 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent front desk service
There was a gentleman at the front desk who was simply stellar. Extremely professional, polite and helpful. It's rare that you get that level of professionalism these days.
Stayed 2 nights in Jan 2023

8/10 Good

Ashley

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 3 nights in Jan 2023

10/10 Excellent

Julianne

4/10 Poor

Shani

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Calvin

Stayed 1 night in Aug 2022

6/10 Okay

Dale

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jun 2022

10/10 Excellent

RAMON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in May 2022

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Jimmy

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The bed was like a rock and people working, hammering on a metal trailer for 30 minutes at 10.30 at night. They also charged to my credit card 250 for incidentals I have my receipt I won’t be back on my card for 5 days. So much for my vacation
Stayed 1 night in Apr 2022

4/10 Poor

Dale G

Liked: Staff & service
Disliked: Property conditions & facilities
Sewer odor in bathroom. Ceiling lights do not work. Coffee maker does not work.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless
Very clean room
Stayed 1 night in Feb 2022

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

8/10 Good

Dale G

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee pot did not work. This is a problem there because it happened the last two tomes I stayed there.
Stayed 1 night in Feb 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and secure location! We will definitely stay here again!
Stayed 2 nights in Jan 2022

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

10/10 Excellent

francisco jr j

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Nov 2021

8/10 Good

Brenda lee

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Nov 2021

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and inviting in a section of town that was questionable
Stayed 1 night in Oct 2021

6/10 Okay

James

Stayed 2 nights in Sep 2021

2/10 Terrible

Beulah

Stayed 1 night in Jul 2021

8/10 Good

Paul

Stayed 2 nights in Jun 2021