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Reviews of Leptos Panorama Hotel

5 out of 5
Leptos Panorama Hotel
Kato Galatas, Chania, Crete Island

Reviews

8.4

Very good

Rating 10 - Excellent. 107 out of 262 reviews" "
Rating 8 - Good. 104 out of 262 reviews" "
Rating 6 - Okay. 36 out of 262 reviews" "
Rating 4 - Poor. 10 out of 262 reviews" "
Rating 2 - Terrible. 5 out of 262 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from nv on Oct 26, 2023
Thank you for your rating. We look forward to welcoming you again soon to the Leptos Panorama.

8/10 Good

Darcie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bus to Chania was perfect and staff was extremely helpful and accommodating. Room was a little out dated in the bathroom but everything else was perfect. Comfortable bed and spacious
Stayed 4 nights in Oct 2023
Response from nv on Oct 17, 2023
Thank you so much for taking the time to write a review and share your experience.Our team works hard to ensure our guests' satisfaction, and we appreciate your comments.Once again, thank you for the feedback and we look forward to welcoming you again to the Leptos Panorama soon!

8/10 Good

Millie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from nv on Oct 9, 2023
Thank you for your rating. We look forward to welcoming you again soon to the Leptos Panorama!

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The service is outstanding. All the staff amke an effort to ensure your stay is of the higest standard. The food is exceptional - uncredible quality and variety. The hotel is strating to look tired. Panorama Blue rooms bathrooms are not of the standatd you'd epect - old baths with old fixtures. Old sunsbdes with different mattresses is another example of lack of investment.
Stayed 14 nights in Sep 2023
Response from nv on Sep 17, 2023
Thank you so much for taking the time to write a review and share your experience.Our team works hard to ensure our guests' satisfaction, and we appreciate your comments.Once again, thank you for the feedback and we look forward to welcoming you again to the Leptos Panorama soon!

10/10 Excellent

Jillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Staff, rooms and food all amazing. We never return to hotels, but this is one we all agreed we would go back to we loved it that much! Our family of 5 (3A, 2C) booked 2 pool rooms. My husband and I were upgraded to the Executive Wing of the hotel upon check in. Lovely and quiet, but we felt we could not make the most of this as we had to go down to our children's room pool or the main pool to spend time with them. If you are a couple or a family with adult children it would definitely be worth paying the extra for the 'Blue rooms' and as a couple would go back. Rooms and common areas absolutely spotless, cleaning staff so lovely and hard working, as were most of the staff that take pride in the hotel. The food quality was fantastic, credit to the kitchen staff; kiddy corner, show cooking, a daily roast, loads of different salads and of course chocolate fountain at dinner. Thankfully the chips 'were amazing' for our fussy 12 year old. Alcohol, soft drinks and cocktails included were great, no complaints. It would great if melon is also put out at breakfast, and dish allergy cards are completed people with food intolerances or allergies could be unwell. Had to ask staff frequently what a dish contained to be safe. We found that the towel rule, although advertised, was not enforced by staff and we found it impossible to find sunbeds at the main pool in the morning, however by afternoon there are plenty. Book it, you will not be disappointed! We will be back :)
Stayed 6 nights in Aug 2023
Response from nv on Aug 18, 2023
Thank you for taking the time to write a review and share your experience. We look forward to welcoming you again to the Leptos Panorama in the nearest future.

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with very friendly and accommodating staff. Good facilities and excellent food / service. We had a great stay :)
Response from nv on Jun 28, 2023
Thank you for taking the time to write a review. We look forward to welcoming you again soon at the Leptos Panorama.

8/10 Good

Diana

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from nv on Jun 16, 2023
Thank you for your rating. We look forward to welcoming you to the Leptos Panorama in the nearest future.

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022
Response from nv on Oct 25, 2022
Thank you for your rating. We look forward to welcome you again at the Leptos Panorama in the nearest future.

8/10 Good

Aron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really friendly and the food offering was better than expected. Cocktails were slightly over-priced and the entertainment was disappointing
Stayed 7 nights in Sep 2022
Response from nv on Oct 5, 2022
Thank you for taking the time to write a review. We look forward to welcome you again at the Leptos Panorama in the nearest future.

4/10 Poor

Anna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We choose this hotel 5 star to get the best in Crete as from the website looks fabulous but once you are there you will realise that for what you pay is to expensive that what you receive !!!! Very poor service at the pool bar , and the main bar, very poor an cheap spirits , wine and drink are “free” for who got the all inclusive , also the cocktail were disgusting!!!! Bartender with no knowledge! Couple of times in the pool bar I ask for a cocktail and the guy didn’t even washed the shaker and he use the melted ice from the previous cocktail to make mine, tasting not right and I had to ask for something else, another time we ask for the coffee from the proper machine (cause the good coffee you had to PAY otherwise you got the disgusting coffee from a machine that trust me not even in the worse bar ever they will serve that !!! ) and the guy took in front of me a dirty cup and he washed under the water without any soap , that’s really unacceptable!!!!!! Health and safety dosent exists!!!! Regarding the food the restaurant that you can go 1 a week is really good but no option for the wine you only can choose the house , during the day you have big buffet which is ok no so amazing … meat is good vegetables and fruits are good but, fish plates are not that good , very dry and not tasty at all !!!! About the entertainment for the morning you have acqua gym, and we like it , but then in the evening you got some live music that only if you are age 75 you can like .
Stayed 11 nights in Sep 2022
Response from nv on Sep 22, 2022
Dear Mrs. Anna, thank you for taking the time to write a review. We have forwarded all your observations to our management and look forward to welcome you again at the Leptos Panorama in the future.

10/10 Excellent

pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service
Stayed 2 nights in Aug 2022
Response from nv on Aug 24, 2022
Thank you for taking the time to give us your feedback.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not worthy of its 5-star class rating
I’m surprised with the 5-star class rating of this hotel. This is a 2-star or 3-star hotel at best. Service people are neither friendly nor accommodating. Check-in was a hassle wherein the guest has to input their details themselves (I’ve never had a 5-star hotel do this). Amenities and furniture needs updating too — everything feels old and cheap. The tables, the hot water boiler, the hangers, the railings… even the pool had pieces of tiles missing. The whole place feels neglected. The elevator was also super slow and ‘ancient’ that you’ll see a lot of people using the stairs instead. It’s definitely not worth the price! The only acceptable thing is the breakfast which was decent enough to have with various selections.
Stayed 2 nights in Jul 2022

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 4 nights in Jun 2022
Response from nv on Jun 27, 2022
Thank you for taking the time to write a review. We look forward to welcome you again at the Leptos Panorama.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay, staff very attentive and accommodated all our requirements before our arrival. Food was excellent and very tasty, my only criticism as a vegetarian was that the salads at lunchtime weren’t labelled so not easy to see what was veggie. But the food was delicious. We had a very relaxing holiday in a very nice room and lovely hotel and can’t fault anything else.
Stayed 7 nights in Oct 2021
Response from nv on Oct 19, 2021
Thank you for taking the time to write a review. We look forward to welcome you at the Panorama on another occassion.

10/10 Excellent

angela

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful views Close to everything
Stayed 6 nights in Oct 2021
Response from nv on Oct 11, 2021
Thank you for taking the time to write a review. We hope to welcome you again on another occassion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ellen
This hotel is 5* with friendly staffs and bartenders. Great service and outstanding view. Easy access to Chania town centre that runs every 20mins from outside of the hotel, and great beaches around the area.
Stayed 5 nights in Sep 2021
Response from nv on Oct 5, 2021
Thank you for taking the time to write a review. We look forward to welcome you again at the Panorama on another occassion.

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel, nice pools, good food .excellenr customer service, beautiful view close to bus
Stayed 2 nights in Sep 2021
Response from nv on Oct 4, 2021
Thank you for taking the time to write a review. We hope to accomodate you again on another occasion.

4/10 Poor

Shara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is in a beautiful location overlooking the ocean with wonderful views. My VIP benefits were overlooked until requested (wine brought to room he next day) and late checkout was not granted even though the hotel was not sold out. Instead the hotel required a 40 Euro "half day rental fee" to stay longer than checkout and we couldn't stay in the same room. We literally transferred into a room adjacent from the one we were already settled into with the same exact ocean view. We felt extremely taken advantage of by this fee. The buffet food is mass produced so it wasn't fresh. It is sad that such a beautiful property was such a disappointment for us during our stay.
Stayed 2 nights in Sep 2021
Response from nv on Oct 4, 2021
Thank you for taking the time to write a review. As we've explained in writing on the expedia feedback correspondence the extra fee occured only because a late check out was not possible in the room you stayed in and with a late check in another room, housekeeping had to clean and disinfect two rooms. The hotel was and still is fully booked and it unfortunately limits our flexibility to follow everyone's wish and/or special request. We hope to accomodate you on another occassion either way.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay and great location
Brilliant stay with great food. The staff can be a bit grumpy, but what does one expect when all inclusive guests take advantage of them? Be nice and they’re exceptionally friendly. Top class venue.
Stayed 7 nights in Sep 2021
Response from nv on Oct 1, 2021
Thank you for taking the time to write a review. We are positive we'll see you again. All the best until then.

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome pool, easy to get to and from when doing day trips to other parts of the island.
Stayed 1 night in Sep 2021
Response from nv on Oct 1, 2021
Thank you for taking the time to write a review. We hope to accomodate you again on another occasion.

8/10 Good

benjamin

Stayed 3 nights in Sep 2021
Response from nv on Sep 23, 2021
Thank you.

8/10 Good

Radu Nicolae

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2021
Response from nv on Sep 21, 2021
Thank you.

6/10 Okay

GUILLERMO

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Below average
WIFI is practically non-existing. Not acceptable in theoretically 5* hotel. Rooms and corridors are very old and definitely no 5*. The rest of the hotel is rather nice. Food is average, better enjoy island's gastronomy than eating here. Has no room service, another impressive thing from a 5* hotel. The stay wasn't bad but we won't go back
Stayed 4 nights in Sep 2021
Response from nv on Sep 15, 2021
Thank you for your feedback.

6/10 Okay

Maisam

Liked: Cleanliness, staff & service
The hotel has nice pools and great view of the sea. The staff were all extremely kind and cheery and helpful. It has a great location, with the bus running right in front of the hotel to get around the area. However, I did not think it was worth the money. The hotel is very old and not renovated, the internet was terrible the whole stay, the food quality was bad, and not all their "sea view" rooms are fully sea view. I paid extra for a sea view room, and instead got a view of mostly the city and mountains, with a side view of the sea covered by a large tree. That was a huge disappointment and not worth the extra costs.
Stayed 6 nights in Aug 2021
Response from nv on Sep 2, 2021
Thank you.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from nv on Aug 30, 2021
Thank you.

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the Panorama Chaina
Love this hotel! Love the staff! The rooms are huge! The location is great! Breakfast is good, pools are super cool!
Stayed 2 nights in Aug 2021
Response from nv on Aug 23, 2021
Thank you.

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Had a great time. Service was good but would do with a smile every now and then
Stayed 3 nights in Aug 2021
Response from nv on Aug 18, 2021
Thank you for taking the time to write a review. We hope to be able to accomodate you again on another occasion.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Lovely view, very old - not renovated. Great food.
Stayed 3 nights in Aug 2021
Response from nv on Aug 16, 2021
Dear Finn, Thank you for taking the time to write a review of your stay with us. We hope to have the pleasure of having you stay with us again, soon.

10/10 Excellent

Nessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was amazing.
Stayed 2 nights in Aug 2021
Response from nv on Aug 16, 2021
Thank you for taking the time to write a review of your stay with us. We hope to have the pleasure of having you stay with us again, soon.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food, pool and sea views are excellent. Room is spacious with nice balcony and sea views but can be a bit noisy from hallway. Due to COVID all children’s entertainment is cancelled as is indoor play room and gym. Hardly any form of entertainment in the evening. Drinks not as good as the food. Beach is nice but stony. Google maps displays a Beach Bar which is non existent. Overall enjoyable stay.
Stayed 6 nights in Jul 2021
Response from nv on Aug 12, 2021
Thank you for taking the time to write a review of your stay with us. We hope to have the pleasure of having you stay with us again, soon. Please note that the beach bar is operating next to the beach house during the high season, but only when there are no COVID related restrictions in place.

8/10 Good

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2021
Response from nv on Jul 30, 2021
Thank you.

8/10 Good

Olesya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from nv on Jul 22, 2021
Thank you for your feedback.

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020
Response from nv on Sep 30, 2020
Thank you.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Post Covid stay
Hotel was clean and pool fantastic with beautiful views. Rooms are spacious and ok but could do with an update. Plenty of choice food wise every meal. All inclusive drink were average and I would really say probably just a 4 star Hotel rather than 5 star. The location is ideal with a bus to Chania centre in 20 minutes located at the hotel entrance well worth visiting of an evening. Overall enjoyable stay with everything you need.
Stayed 7 nights in Aug 2020
Response from nv on Aug 30, 2020
Thank you for your kind feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Average
The hotel facilities were great. The receptionist Georgia was so lovely and helpful. I found most of the waiters fairly unprofessional and didn’t seem to take pride in their work. The portions were tiny and almost exhausted the kitchen staff to give you a normal staff portion on your plate. I got the feeling that staff morale is pretty low- perhaps it’s due to the current covid situation but I would have been nice if people seemed to care more about their clients.
Stayed 8 nights in Aug 2020
Response from nv on Aug 24, 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel. Food and view is amazing. And bathrooms are better looking and what you would expect than their pictures. Would recommend.
Stayed 1 night in Aug 2020
Response from nv on Aug 21, 2020
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great view but service is lacking.
View was amazing. Food was very average and service in resturant poor. They are understaffed.
Stayed 3 nights in Aug 2020
Response from NV on Aug 20, 2020
Thank you for your feedback.

10/10 Excellent

KenLisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and buffet were amazing. Super clean hotel with a great staff.
Stayed 8 nights in Sep 2019
Response from nv on Oct 29, 2019
Thank you for your feedback.

10/10 Excellent

lynne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Break
Staff were very welcoming and accommodated all our requests in a friendly manner.. Food was excellent.. Views from the hotel were perfect. Good value and in a good location to travel to Chania
Stayed 3 nights in Oct 2019
Response from chrissy on Oct 21, 2019
Dear Lynne, Thank you for taking the time to write such a lovely review of your stay. Looking forward to welcoming you back. Kind regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The upgrade was much appreciated and the variety of pools available for executive guests and amenities was excellent. Amazing view from everywhere outside. The only downside was the WiFi quality was poor in the executive wing. Would highly recommend this hotel to anyone
Stayed 7 nights in Sep 2019
Response from NV on Sep 23, 2019
Thank you for your kind feedback.

8/10 Good

Jim, Harrison, NJ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall this is a great value for all inclusive. I cannot compare to others in Europe, but I found the food much better than all inclusives in the Caribbean, the views are great, and the location is amazing. Is the food better at restaurants in Crete? Absolutely, but this is still worth it even if you're planing to taking the cheap/easy bus into Chania old town for 1 meal per day as we did - it's the best of all situations. The only criticism I'd give is that the staff could be a bit more friendly and accommodating - the Bartenders were usually very good and friendly, and the Porter was top-notch, but most others were often nowhere to be seen and could be in a rush when you finally got to speak to them. Overall recommended!
Stayed 5 nights in Sep 2019
Response from NV on Sep 11, 2019
Thank you for your kind feedback.

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2019
Response from NV on Sep 4, 2019
Thank you for your kind feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some R&R
We got in at around midnight and the staff was very nice they even had cold plates of food waiting in our room in case we wanted something to eat before bed. The food was amazing and the view incredible. Sunsets there were unmatched. The pool was the perfect temperature and never overly crowded. I would recommend to anyone
Stayed 3 nights in Aug 2019
Response from Chrissy on Aug 26, 2019
Thank you for your delightful review. We hope to have the pleasure of having you stay with us again. Kind regards

8/10 Good

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Perfect location, staff available for all our questions. Very Good buffet
Stayed 10 nights in Aug 2019
Response from nv on Aug 13, 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing , friendly staff clean ,the food choice and quality of food and drink was excellent and it was a good location to get about to other areas , bus stop outside hotel and transport every 10 mins .
Stayed 3 nights in Aug 2019
Response from nv on Aug 13, 2019
Thankj you for your kind feedback.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good holiday experience
One of the most amazing holidays with with almost everything close to perfection. Good: - the location was well maintained - stuff friendly and helpful - bar drinks were good and decent variety - the pool was always clean - nevertheless the food was good and divers most of the days with a nice BBQ party Thursday The things that they have to fix in order to create an seamless experience: - WiFi connection is really bad to almost not working, therefore had to use my abroad package and pay for something that was advertised to be included.. - Spa/massage is supposed to make this a 5* but unfortunately is super over-priced in comparison with everything else and the quality is just below the average Overall I'd recommend it but with the awareness that these 5* in the rest of Europe would be 4*
Stayed 7 nights in Jul 2019
Response from NV on Aug 5, 2019
Thank you for your kind feedback.

10/10 Excellent

Verified traveller

Stayed 10 nights in Jul 2019
Response from chrissy on Jul 22, 2019
Thank you for your review Looking forward to welcoming you back again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful , clean hotel. Excellent food and friendly staff. We would have preferred it if there was music/entertainment every evening as when there wasn't anything there was nothing to do after dinner andhotel is not near enough to walk to any bars etc. but a minor point on an otherwise fabulous holiday
Stayed 10 nights in Jun 2019
Response from NV on Jun 26, 2019
Thank you for your kind feedback.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was poor, anythjng we asked for we was told "no". Their knowledge of the escursions was poor. The rooms were not cleaned properly once. Facilities were poor. It states it has a Spa and it does not. No indoor pool or other spa facilities. Location was ok. Food was average at best. I would condider this a 3 star hotel not a 4 star. If your looking for a proper 4 star this is not it
Stayed 5 nights in Jun 2019
Response from nv on Jun 24, 2019
Thank you for your feedback.