Ratings based on 486 Verified Reviews

3.1 out of 5
49% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from california

Posted 17-Aug-2017
No more needsto be added to review. Questionnaire completed.
Comment from Hotel Management
18-Aug-2017 by General Manager, Hotel Management
Latanya, we appreciate your four-star review. Ratings like yours help show we are doing things right. Thank you for staying at Extended Stay America. We would love to welcome you back the next time you are in the area. Sincerely, General Manager 
2 out of 5
by A verified traveller

Posted 9-Jul-2017
Room cleanliness is not good. Cleaning service is not provided everyday.
Comment from Hotel Management
10-Jul-2017 by General Manager, Hotel Management
Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While this service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer it to you at a minimal fee. We are grateful for the feedback you provided and hope you will choose to stay with us again soon. Sincerely, General Manager
1 out of 5
by A verified traveller

Posted 16-May-2017 on Hotels
Comment from Hotel Management
18-May-2017 by Manager, Hotel Management
Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so that we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
4 out of 5
by Eric C

OK for the price

Posted 15-May-2017 on Hotels
Queen bed is not a true Queen. Carpet needed shampooed
Comment from Hotel Management
17-May-2017 by Manager, Hotel Management
Eric, thank you for being our guest at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. we are pleased you enjoyed your overall time with us and liked our affordable rates. We also appreciate your observations and regret the inconvenience caused. We will be sure to share your feedback with the housekeeping team in an effort to improve our service. Thanks again for choosing us, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager
2 out of 5
by A verified traveller

poor and disappointing

Posted 8-May-2017
Pros: the staff was friendly and pleasant
Cons: the cleanliness and condition of the room ( leaky pipes and the carpet).
the carpet was stained, and very dirty, there was no iron in the room and when requested from front desk was told they have to look for one, but never got the iron. Both sinks (the kitchen and the bathroom) had leaky pipes and in the cabinets there was a towel to soak up the water that dripped causing mold and mildew issues and the neighbors were outside playing music and were very loud late into the evening.
Comment from Hotel Management
10-May-2017 by General Manager, Hotel Management
Please accept our sincere apologies for the cleanliness and maintenance issues in your suite that led to your disappointment. We have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from SFO

Hotel on the road

Posted 5-May-2017
Pros: comfortable
Cons: n/a
Location: no time - had to continue driving.
we need a hotel to overnight after driving a long distance and this was the good choice. very comfortable.
Comment from Hotel Management
6-May-2017 by General Manager, Hotel Management
Roger, thank you for being our guest and for posting your review. It’s our pleasure knowing you had a comfortable visit and enjoyed being with us. We hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveller

Awful place to stay

Posted 4-May-2017 on Hotels
Booked it and was there for no more than 1-2 hours. Place was awful, environment was awful, encountered another guest staying there saying there was a man on the premises that was not suppose to be there and was terrified, cops pulled up found nothing. The only good thing was the the clerk was nice enough to print me proof of my 1 hour stay to try and get my money refunded.
Comment from Hotel Management
6-May-2017 by Manager, Hotel Management
I am very sorry we failed to deliver the exceptional stay you deserved. We hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with a much better stay in the near future to help you regain your trust in us once again. Sincerely, General Manager
3 out of 5
by A verified traveller from Chicago

I wasn't pleased with this hotel

Posted 2-May-2017
Pros: I like the bath tub with shower and the little kitchenette..
Cons: Room service, fresh air vents, better workout room
Location: The location was okay (off the expressway) a lot of things to do nearby....
I wasn't pleased with this hotel and my stay there was just okay. From the looks of the picture of the room on Expedia; it looks as if I would be staying in a very comfortable indoor hotel to feel very secure. However, since I was traveling alone and being a woman I didn't feel secure in the hotel. I switched my room from being on the outside and 1st floor of the hotel to a 2nd floor inner side of the quad to feel more secure during my 3 night stay. The 1st room smelled like cigarettes and old. The 2nd room was a little better but still had a stale smell to it. I was also surprised that during my stay there was NO daily cleaning services for fresh towels and sheets or to empty out garbage cans. If you wanted fresh towels or sheets, you had to go to the office and get it yourself. My bathroom garbage cans was full. I wasn't too fond of that. The air conditioner vents smelled really old once it was turned on. The entire room smelled old and stuffy. The weight room only had two equipment machines. Overall, it felt like I was staying in a motel instead of a in closed hotel. I didn't feel safe or comfortable staying there but dealt with it until my last day. It was an okay experience.
Comment from Hotel Management
4-May-2017 by General Manager, Hotel Management
Thank you for your review. We are pleased you had an overall nice stay. However, please accept my sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. I encourage you to try us again in the near future, as I am confident you will enjoy a better stay. Sincerely, General Manager
4 out of 5
by Alexander

Posted 2-May-2017 on Hotels
We had problems with check-in and Wi-Fi was slow. The rest of the all was good.
Comment from Hotel Management
4-May-2017 by Manager, Hotel Management
Alexander, thank you for staying at Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. It’s our pleasure knowing you had an overall nice stay. That being said, we are sorry for the inconvenience caused. Your feedback will be shared with our appropriate team members to improve our facilities and amenities moving further. We welcome you back to our hotel when you are in the area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean and pleasant

Posted 1-May-2017
Lady at dsak was very professional and polite Anf helpful !!
Comment from Hotel Management
3-May-2017 by General Manager , Hotel Management
Thank you for choosing Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.! Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided by the Front Desk associate during your visit. We'll share your praises with her, and look forward to seeing you again soon. Sincerely, General Manager