Property entrance

Reviews of Grand Hotel des Templiers

4 out of 5
Grand Hotel des Templiers
22 Rue Des Templiers, Reims, Marne

Reviews

8.8

Excellent

Rating 10 - Excellent. 231 out of 451 reviews" "
Rating 8 - Good. 169 out of 451 reviews" "
Rating 6 - Okay. 33 out of 451 reviews" "
Rating 4 - Poor. 15 out of 451 reviews" "
Rating 2 - Terrible. 3 out of 451 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel with very kind and helpful service! Paying for the use of the pool was unusual…it was nice to have a traditional decor of French hospitality! The design of the dining room will probably follow…
Stayed 1 night in Dec 2023
Response from Eric on Dec 22, 2023
Dear GuestWe thank you for your feedback after your stay with us.We wish you a very nice Christmas .Kind Regards.

6/10 Okay

John

Travelled with partner
Disliked: Property conditions & facilities
The safe did not work in our deluxe room. The plumbing needed some adjusting. Next time, we will stay at a hotel with a more central location.
Stayed 2 nights in Sep 2023
Response from La Réception on Sep 14, 2023
Dear GuestWe apologize for the trouble you've met after your stay with us.We wish you a pleasant day.Kind Regards.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
A gem. Clean, quiet, great location with great character.
Stayed 1 night in Jul 2023
Response from La Réception. on Jul 7, 2023
Dear GuestWe warmly thank you for your nice feedback after your stay among us.We wish you a pleasant day.Kind regards.

6/10 Okay

Navaz

Liked: Staff & service
All the staff are very friendly and happy to do everything to help to make your stay comfortable. Property is a bit isolated, but cabs come easily. Room was comfortable, old style. Amenities are limited.
Stayed 2 nights in Jun 2023
Response from La réception. on Jun 16, 2023
Dear GuestWe warmly thank you for your nice feedback after your stay Amons us.We wish you a pleasant summer .Kind Regards.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Nice place
Stayed 2 nights in Jun 2023
Response from La Réception. on Jun 11, 2023
Dear GuestWe warmly thank you for your nice input after your stay among us in Reims.We wish you a nice day.Kind Regards.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from La Réception on May 21, 2023
Dear GuestWe warmly thank you for your nice feedback and wish you a pleasant day.Kind Regards.La Réception.

10/10 Excellent

SJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, lots of atmosphere
We considered ourselves very lucky to find such a beautiful, historic place to spend Christmas - their decorations made the surroundings even more memorable. Very helpful, charming staff and very good breakfast.
Stayed 2 nights in Dec 2022
Response from Manager on Feb 24, 2023
Thank you for taking your time to post a comment following your visit to the Grand Hotel des Templiers. Reading how much your experience has delighted you is a joy for us. It is true that our beautiful house is a haven of peace in the very proximity of the historic center of the cité des Sacres, close to champagne houses and beautiful tables, allowing our visitors to easily succumb to all the amenities of Reims life. We shared your compliments with all our teams and everyone was delighted to learn how much these moments in our house charmed you. Sincerely, the Management.

8/10 Good

William, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overall excellent experience highlighted by every staff member we encountered. Courteous, friendly and helpful in every interaction. The house this hotel is in is beautiful inside, especially the reception area, staircase and office. If forced to complain about something our shower stall was tight and didn’t drain well. Well-situated for everything in town if you don’t mind a bit of walking. I would stay here again. Very quiet area at night.
Stayed 5 nights in Dec 2022

8/10 Good

Alan, Hitchin

Stayed 1 night in Nov 2022

6/10 Okay

Marina

Travelled with group
Liked: Staff & service
hotel with charm, the staff was very nice and attentive. the price point is high for what you get. we understand that it is a old property with history, but there are somethings like shower, carpet, that could be renowned for a more clean and comfortable experience.
Stayed 2 nights in Oct 2022
Response from The reception on Nov 28, 2022
Dear Guest, Thank you for taking the time to share your opinion with us.We are sorry if you had an uncomfortable experience. We have taken your feedback on board, and we will strive to make improvements accordingly.Sincerely,

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was beautiful French Hotel! Walking distance to Notre Dame Reims and lots of great shops. Great staff.
Stayed 3 nights in Oct 2022
Response from The reception on Nov 28, 2022
Dear Sir / Madam, Thank you for staying with us and for your kind review. We are delighted to know that you had a pleasant experience here. We hope to see you soon again. Sincerely,

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Our room was very nice. The location was great. The hotel staff were super helpful.
Stayed 2 nights in Sep 2022

4/10 Poor

S

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Once Grand...not even that
If one is after nice gounds or nice lounges or great service or a free swim in the pool this place is not for you. Parking in the open air courtyard is 10 Euro. Swimming in the pool is 20 Euro per hour per room! Very very disappointing. Oh and if you fancy walking into town be ready for a 30 minute trek. Going into town is a must as there is no dinner available
Stayed 1 night in Aug 2022

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities and first rate staff. On-street parking not ideal, but space was found close to hotel. Certainly would re-visit
Stayed 1 night in Jul 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Manager on Aug 1, 2022
Thank you

10/10 Excellent

Guy

Great hotel
Fantastic hotel and great service I would recommend to anyone. It had safe secure parking, clean rooms, good breakfast. Also the hotel receptionist was super friendly and helpful.
Stayed 1 night in Jun 2022
Response from Manager on Jul 4, 2022
Thank you for taking your time to post a comment following your visit to the Grand Hotel des Templiers. Reading how much your experience has delighted you is a joy for us. It is true that our beautiful house is a haven of peace in the very proximity of the historic center of the cité des Sacres, close to champagne houses and beautiful tables, allowing our visitors to easily succumb to all the amenities of Reims life. We shared your compliments with all our teams and everyone was delighted to learn how much these moments in our house charmed you. Sincerely.

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, great room, and friendly staff.
Excellent two night stay for our visit to Reims. Very friendly hosts, the room was excellent, large room and bathroom. Enjoyed the terrace, where you could sit and have a drink on an evening. Parking on site, was very secure, although there is free on-street parking (but can be tough to find a space near the hotel). Location was fairly central, maybe a 5 minute walk to a couple of the main squares with restaurants and bars. All in all, an excellent stay.
Stayed 2 nights in May 2022
Response from Management on Jul 4, 2022
Thank you for taking your time to post a comment following your visit to the Grand Hotel des Templiers. We shared your compliments with all our teams and everyone was delighted to learn how much these moments in our house charmed you. Sincerely.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
I love this hotel! Great everything- people who manage the hotel are friendly and very helpful. Breakfast is wonderful-great value and great tasting. The hotel is very beautiful- older hotel with lots of charm. Location is great-can walk to all the main attractions. Will be back! Loved it!
Stayed 2 nights in Apr 2022
Response from Management on Jul 4, 2022
Thank you for taking your time to post a comment following your visit to the Grand Hotel des Templiers. Reading how much your experience has delighted you is a joy for us. It is true that our beautiful house is a haven of peace in the very proximity of the historic center of the cité des Sacres, close to champagne houses and beautiful tables, allowing our visitors to easily succumb to all the amenities of Reims life. We shared your compliments with all our teams and everyone was delighted to learn how much these moments in our house charmed you. Sincerely.

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
What a find. This is a great hotel. Spotlessly clean rooms. The pool and sauna spotlessly clean also. Breakfasts excellent. The hotel staff were so friendly and couldn’t do more to help. They booked Restaurants for us and organised taxis. Highly recommend this hotel to anyone visiting Reims.
Stayed 3 nights in Mar 2022
Response from Management on Jul 4, 2022
Thank you for taking your time to post a comment following your visit to the Grand Hotel des Templiers. Reading how much your experience has delighted you is a joy for us. It is true that our beautiful house is a haven of peace in the very proximity of the historic center of the cité des Sacres, close to champagne houses and beautiful tables, allowing our visitors to easily succumb to all the amenities of Reims life. We shared your compliments with all our teams and everyone was delighted to learn how much these moments in our house charmed you. Sincerely.

10/10 Excellent

MNM96, Stuggart, DE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel interior is lovely French antiques. The managing couple are a wonderful team who will assist you with anything you ask of. They made us dinner reservations, recommended local shops for specific request, and called a taxi when needed. The breakfast is a lovely bounty of homemade yogurt, jams, fresh croissants, and sweets accompanied with fresh fruits, and a meat/cheese plate. All with fresh pressed coffee and a orange juice. We had breakfast in the dining room, spaced apart from other guest, and another morning on the terrace, absolutely beautiful morning for such event. The room is spacious, but only offered a bath tub with a hand sprayer. There was no stand up shower in. our room, but other rooms may have the stand up shower. Wasn't a deal breaker, just an inconvenience. The cable TV is all french, no international channels. The location is a 10 minute walk to most things, 15 to city center. What the hotel may lack in terms of offerings, the hospitality more than makes up for, a pure delight to stay with this family.
Stayed 3 nights in Jul 2020
Response from Manager on Jul 6, 2020
Thank you a lot for sharing your experience in our hotel. We hope to welcome you again soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Take a break in Reims - don’t drive past it!
This is a lovely base from which to explore Reims. A central location, private parking on-site, very comfortable accommodation in a stylish and characterful house, and excellent value for money
Stayed 2 nights in Mar 2020
Response from Manager on Mar 14, 2020
Dear Sir, We thank you for your appreciation. We hope to welcome you again in our Hotel. Best Regards.

4/10 Poor

Kendall

Liked: Room comfort
Not My Favorite Spot
The facility is very dated, this could be seen as “fun and antique” but it was really more just dated. The bed was fairy uncomfortable, the room was a little dirty, all in all I wasn’t impressed. Check in was smooth, they look you up in a book and hand you a key. The first real problem was the WiFi, traveling from the US we needed it to work so we could figure out our plans. We requested a different room and were told they would reset the WiFi, and that did nothing to solve the problem. It wasn’t like we were in a distant room either, their router just sucked. The breakfast, skip it, if you buy there it’s 17 euros, and it’s like an egg, some toast, jam and a yogurt. Very overpriced for what you get. The location, it’s a km to anything useful, the train station is 1.2km the main area with food and bars is almost 2km. Not a terrible walk but if you’re drunk on champagne (as most tourists are) it’s too far. Or if you have luggage and have to drag it from the train, it’s too far. These may seem like minor things but in a city with no taxis, it was not a nice place to stay.
Stayed 2 nights in Feb 2020
Response from The Manager on Feb 28, 2020
We are very sorry that you are disapointed. Our breakfast is generous with organic eggs, fresh fruit salad, fruit, cheese platter and cold cuts. In addition we are sorry that you did not find any taxis in our city because they are a lot and at any time.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and friendly hotel
A lovely quaint hotel on a quiet street in Reims. Only a 10 minute walk to town. We couldn’t have asked for more. Very friendly staff, comfortable good sized room and the swimming pool was great. The free parking was a bonus. Would thoroughly recommend this hotel and we would definitely stay again if visiting Reims or even just passing through.
Stayed 3 nights in Jan 2020
Response from The Manager on Feb 3, 2020
Dear Madam, we thank you a lot for your comment. We hope to welcome you again in our hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very confortable stay. Bed was medium but very comfortable. Car parking if available was in an internal secure courtyard. Missed out on the pool, but will have to return to check out.
Stayed 1 night in Jan 2020
Response from The Manager on Jan 17, 2020
Thank you for your comment. Looking forward to receive you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bathrooms excellent The pool a bit noisy so not relaxing
Stayed 1 night in Jan 2020
Response from The Manager on Jan 10, 2020
Thank you for your comment.

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reims stay
Great traditional place 7 minutes from cathedral and center Awesome breakfast
Stayed 1 night in Jan 2020
Response from The Manager on Jan 8, 2020
Dear Sir, We thank you for this nice comment. Our hotel is located in the center of the city with a free parking. Thank you for noticing that our breakfast formula has been improved. Looking forward to welcoming you again.

8/10 Good

Grandhotel, Burred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was very unique The room tv and two remotes were awkward
Stayed 1 night in Dec 2019
Response from La Direction on Jan 3, 2020
Dear Sir, Thank you for your good rate which prooves that you have enjoyed your stay in our hotel. Effectively our bar takes place in a very typical french "Art Nouveau" room style from the late 19th century. This make it unique.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay! Huge room, clean and comfortable. Gorgeous hotel with just enough modernity to be comfortable. I.e. elevator and ac/heater in room.
Stayed 1 night in Nov 2019
Response from La Direction on Jan 3, 2020
Dear Sir, We thank you a lot for this nice comment that motivates us to maintain the highest level of requirement in order to satisfy our customers.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, an easy walk to the city center. And it’s so quiet you’d never guess how central it is! The staff were incredibly friendly and helpful! The room was spacious and very comfortable!
Stayed 1 night in Nov 2019
Response from The Manager on Jan 8, 2020
Dear Madam, We thank you so much for this great comment. Our team is always available for our customers. Our hotel is located in a very quite quarter ot the city center. Looking forward to welcoming you again.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough room in a beautiful building. The parking was a bonus but a bit of a squeeze for a full size SUV!
Stayed 2 nights in Oct 2019
Response from La Direction on Jan 3, 2020
We thank you for your comment. Our hotel has a free totaly secured parking that is very helpful in the center of the city. Our hotel is a 200 years old Lady fully renovated in the traditional french style.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm atmosphere, French classic design large room. Clean and quiet.
Stayed 1 night in Oct 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay.
My only complaint is the spotty internet service. The hotel was quaint clean and g the staff was outstanding.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and breakfast were fantastic. Probably the best water pressure for the shower I’ve ever experienced in Europe.
Stayed 2 nights in Oct 2019
Response from The Manager on Jan 8, 2020
Thank you to have noticed this detail. Our rooms are big with a traditionnal french decoration. We are glad to read that you enjoyed our hotel.

8/10 Good

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A touch of grandeur
We stayed two nights and everything was great. Our room was quite large, quiet, and clean. It was decorated and laid our in a grand old style from of a different era. Neat if you can appreciate stepping back in time and grandeur. The bathroom was good size and in the same old period style but with very modern upgraded fixtures.
Stayed 2 nights in Oct 2019

10/10 Excellent

Cindy, Houston, TX

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness and helpfulness of the staff made my stay feel more like a Bed and Breakfast than a normal hotel stay. I felt welcomed and that they cared that I had a good experience. I used the pool and found it clean, with a good supply of towels. It was a little cooler than I would have preferred. Breakfast was an amazing French experience, served on china that's unique to the hotel. The vintage decor was in good condition, and the updated bathroom was FABULOUS. If I get the chance to return to Reims, I will definitely stay here again.
Stayed 4 nights in Oct 2019
Response from The Manager on Jan 8, 2020
Dear Madam, We thank you for this wonderfull comment. Looking forward to welcoming you again.

8/10 Good

Virginia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice accommodations and cheerful service.Staff parked our car in rather small locations - very helpful.
Stayed 2 nights in Oct 2019

8/10 Good

DI

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very charming hotel. All the rooms are decorated individually with an old fashioned elegance. All the little touches are perfect - windows that overlook the courtyard, black out shades, high quality bedding, and a nice mini bar selection.
Stayed 1 night in Sep 2019
Response from The Manager on Jan 8, 2020
Dear Madam, Thank you for your comment. We are a traditionnal french hotel decorated in a big house from the 19th century.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed rooms. Double-sink bathroom. Parking. Extremely helpful staff. Good coffee.
Stayed 3 nights in Jul 2019
Response from La Direction. on Jan 8, 2020
Thank you for this nice comment.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this beautiful hotel was unexpectedly prolonged by an injury and hospital visit. The staff and management of the Grand Hotel des Templiers could not have been more cheerful, hospitable and accommodating. We have traveled all over the world and feel confidently the staff at Templiers are among the friendliest we ever met. Lovely facilities too. And a great location. We will return. What a gem of a hotel!
Stayed 1 night in Jun 2019
Response from The Manager. on Jan 8, 2020
We thank you a lot for this comment from a world traveller. All the team works in order to offer to our customers a wonderful experience in our hotel. Looking forward to welcome you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located just a few blocks from attractions and restaurants yet out of the hustle bustle and noise. The room was large for a European hotel and came with AC. The staff were so friendly and helpful, we were impressed. Of our 2 week holiday, staying in 5 hotels this was by far our overall favorite. Highly recommend.
Stayed 2 nights in Jun 2019
Response from The Manager on Jan 8, 2020
We thank you a lot. Our rooms are large for a european hotel with a traditionnal french atmosphere. Hope to welcome you again.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, quiet, comfortable hotel.
Lovely, helpful staff. Quaint, quiet area. Well appointed, comfortable room. Nice walk to the Champagne houses.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant staff. Good facilities. Difficult entrance for parking. Would be better for wider cars with no internal kerbs but staff very good and helpful at directing
Stayed 4 nights in May 2019
Response from The Manager. on Jan 8, 2020
Thank you for your comment. Our parking is free and secured behind two closed door, in the center of the city.

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

stevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem back in time
First class traditional old french hotel with the service you would have expected, not too far from anywhere on foot, we will certainly go back.
Stayed 1 night in May 2019

10/10 Excellent

lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Really enjoyed this beautiful French hotel. It had great character. The staff were extremely friendly and helpful. The bathroom was gorgeous. The only downside was that we thought the breakfast was expensive. However we highly recommend the hotel
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Mar 2019