We had not stayed at this particular Country Inn before, but had stayed at others. We have always been pleased in the past with cleanliness, facilities and service. This particular hotel falls short. It is showing lots of signs of wear and tear that have not been addressed; from the elevator floor being cracked to the electrical outlets in our bathroom not working, toilet kept running. Two positives, comfortable beds and good breakfast. Our MAJOR complaint after the lack of cleanliness in our bathroom was our invasion of privacy. We returned after being gone all day and found housekeeping had entered our room with the DO NOT DISTURB sign on our door. We addressed this with the manager of housekeeping and she felt her need to drop off coffee cups overrode our privacy. Her daughter did not want to violate our DO NOT DISTURB sign, but she made the decision to do it herself. The DO NOT DISTURB does not say "with the exception of housekeeping". We were ticked off and would NOT recommend this hotel.
Comment from Hotel Management
3-Apr-2017 by Customer Care, Hotel Management
Thank you for reaching out to us. It is good to know that you were delighted with the hotel location, the breakfast and the comfort of the bed. On the other hand, we apologize for the multiple issues you've encountered in regards to the condition of the hotel, the cleanliness of your bathroom and the service you received from our housekeeping staff during your stay. Your feedback will be forwarded to the hotel management for improvements. We hope for another chance to have you as our guest at any of our hotels in the future.