Ratings based on 879 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Jun-2017
It was a very nice stay. The only downside was the pool water. It looked dirty. I stay in many places in my travels. I can tell when a pool is dirty. Everything else was wonderful.
2 out of 5
by A verified traveller from Virginia

Disappointed

Posted 28-Mar-2017
Pros: Beds and breakfast
Cons: Facilities repaired, cleaned and painted. More thorough cleaning of the bathroom, our countertop still had drops of something on them
Location: Good location to eating and shopping
We had not stayed at this particular Country Inn before, but had stayed at others. We have always been pleased in the past with cleanliness, facilities and service. This particular hotel falls short. It is showing lots of signs of wear and tear that have not been addressed; from the elevator floor being cracked to the electrical outlets in our bathroom not working, toilet kept running. Two positives, comfortable beds and good breakfast. Our MAJOR complaint after the lack of cleanliness in our bathroom was our invasion of privacy. We returned after being gone all day and found housekeeping had entered our room with the DO NOT DISTURB sign on our door. We addressed this with the manager of housekeeping and she felt her need to drop off coffee cups overrode our privacy. Her daughter did not want to violate our DO NOT DISTURB sign, but she made the decision to do it herself. The DO NOT DISTURB does not say "with the exception of housekeeping". We were ticked off and would NOT recommend this hotel.
Comment from Hotel Management
3-Apr-2017 by Customer Care, Hotel Management
Thank you for reaching out to us. It is good to know that you were delighted with the hotel location, the breakfast and the comfort of the bed. On the other hand, we apologize for the multiple issues you've encountered in regards to the condition of the hotel, the cleanliness of your bathroom and the service you received from our housekeeping staff during your stay. Your feedback will be forwarded to the hotel management for improvements. We hope for another chance to have you as our guest at any of our hotels in the future.
4 out of 5
Recommended
for Families
by A verified traveller

Handy on-and-off my travel route.

Posted 21-Mar-2017
Pros: Quiet room ... very understanding when that quiet was interrupted by a screaming 2-year old running up and down the hallway.
Cons: Carpets show age as did the bathroom countertop. The inside of the ventilation grille was dirty which when the heat was on blew around the room.
Location: TGIFridays is close by which is where I choose to order online from and then picked up the order.
I needed to find a clean, quiet hotel half way to my out-of-state funeral destination. I have always liked these properties at other locations, and this one did not disappoint. Other than not being able to find the remote in the fitness center, I was pleased with the accommodations. The toilet in my room kept running until I jiggled the handle and the heating/cooling system was a little more full of dust and crud than I would have liked, but overall, the room was good.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to the University, restaurants and shopping.

Posted 20-Mar-2017
I have stayed here several times over the past 5 years. It is reasonably priced and close to everything. The rooms have been clean and the morning breakfast is okay - I don't eat much in the morning anyway.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very accessible.

Posted 6-Mar-2017
Country Inn Suites was clean & easy to get to from the interstate. The staff was friendly. The ladies working breakfast buffet were delightful & gave great service. The breakfast selection was very good. The room were nice-exactly what we needed.
2 out of 5
by A verified traveller

This traveller left a rating score only Posted 3-Mar-2017 on Hotels
4 out of 5
by John

This traveller left a rating score only Posted 3-Mar-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Mar-2017
Friendly staff. Close to freeway. Bathroom corners in our room could have been cleaner.
2 out of 5
by A verified traveller

Disappointed in food service staff.

Posted 28-Feb-2017 on Hotels
Normally I am not one to complain however. I feel the need to inform others that may be staying at this hotel the issues I came across. I was there for two nights which was okay. However when it came to the breakfast service I would rate them at a "0". I believe that it is a big inconvenience to pay for a room that you are not able to eat breakfast at. So if you are a business person or you have to be at your appointment by 0700. Sorry, your hope of grabbing breakfast is out the window at this hotel. At the other hotels I have state at they start breakfast 0530 or 0600. Which give the consumer that may have to leave extremely early an opportunity to eat so they are not rushing to to McDonald's to sit in a line. Worst of all to not eat breakfast.
Comment from Hotel Management
4-Mar-2017 by General Manager, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay due to the time of our breakfast. Your review will be forwarded to the hotel management for further actions. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
5 out of 5
Recommended
for Everyone
by A verified traveller from Southern IL

Enjoyed my stay and would stay there again.

Posted 25-Feb-2017
Loved that the pool was open till midnight. Had complimentary cookies and the breakfast was great. Would stay there again.