Ratings based on 257 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Second Stay

Posted 10-Jan-2017
My family has stayed twice at this hotel, only overnight as we pass through Illinois to Ohio. Its very nice, clean hotel. Rooms are comfortable and the lobby/ lounge area is very nice. The staff is very friendly and helpful. Unfortunately we havent had a chance to use any of the other amenities like the indoor pool area. We will definitely use this hotel again when we make make our way across Illinois in our future trips.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to everything!

Posted 23-Dec-2016
Pros: Staff, location, breakfast
Location: Shopping
I can't say enough about the service!!!!! It was a great place to stay.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Dec-2016
Spacious, clean room. Great facilities. I had the accessible room with one king bed.
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

I was very happy with the Sgt staff and the room.

Posted 14-Nov-2016
Location: Well I did enjoy the convenience of being close to the Marketplace Mall and the many eateries I also was centered close to my areas of interest.
The hotel overall was conveniently located. And the amenities made it an even better stay. Thank you.
1out of 5
by A verified traveller fromUS

Posted 18-Oct-2016
Bed was extremely uncomfortable. Fan was loud and woke us during the night.
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Posted 18-Oct-2016
Very friendly hotel staff that try to troubleshoot any issue to your satisfaction
5out of 5
Recommended
for Everyone
by A verified traveller fromArkansas

Nice hotel close to the mall.

Posted 5-Oct-2016
Location: There is a mall near by, lots of spa's and all the restaurants.
My experience at this hotel was great, the only thing I wasn't to happy with is when the maids came to clean while we were gone they did not throw the trash away in the room or clean that well. Other than that, the staff was amazing and the food in the morning was great as well.
2out of 5
by A verified traveller fromChicago

Not Worth It

Posted 23-Sep-2016
Pros: The room attendants were so sweet and kind.
Cons: Room preparation and fixing the workout facility. Also, 2 out of the 3 people I spoke to at the front desk seemed to want to rush us out.
Upon entering our room, it smelled very musty and moldy. Since we were only there for one night, we just dealt with it. In addition, the lounge chair had a very disgusting/large stain on it. I went to go use the work out facility and the following happened: - Running on the treadmill, where the rubber track kept randomly getting stuck. After about 4 minutes, it just shut off and caused me to almost fall over and injure myself. - One of the benches was loose and so when I was sitting on it, it fell to the side.
2out of 5
by A verified traveller

Dank nasty smelling room

Posted 12-Sep-2016
The room was musty and dank. The carpet was wet. The only way to stand the smell was to crank up the AC to max. Hotel was sold out for a football game so we didn't have any options. Would not stay again in any circumstances.
Comment from Hotel Management
14-Sep-2016 by Brian Alcorn, Hotel Management
I would like to apologize for your experience at our hotel. Since your departure we have corrected the issue in that room. We strive to ensure all our guests have the best experience possible. Again I would like to apologize for not meeting your expectations. Sincerely, Brian Alcorn General Manager
5out of 5
Recommended
for Everyone
by A verified traveller fromillinois

Comfortable, clean, quiet.

Posted 12-Sep-2016
Pros: Clean, quiet, comfortable and friendly. They also have one of the better complimentary breakfast that we have ever experienced.
Cons: No concerns or suggestions at this time.
Location: Very close to several restaurants and shopping.
We enjoyed a clean comfortable stay and the staff was incredibly friendly and accommodating.