Ratings based on 991 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveller from Illinois
Nice hotelPosted 28-Jan-2018
Pros: It was convenient to the place we needed to be.
This was a nice hotel to stay at, room was smaller than I thought it would be. It was advertised as sleeping 5, but only one king bed and one fold out sofa. So 2 to the bed & 2 to the sofa makes 4. Once the sofa was folded out there was no room to walk or sit anywhere, but the bed. The staff was very friendly & helpful, especially the gentleman that worked in the breakfast area. He went out of his way to greet each diner and make sure everyone had what they needed. Excellent service.
for Everyoneby A verified traveller from California
Basic comfort in Champaign, ILPosted 7-Jan-2018
Quiet room -- except for the noisy heater, which we turned off while we slept. The staff was helpful, the door access keycards were flakey. Pleasant pool and exercise facilities. Breakfast predictably bland although they may an effort with fruit. You get what you pay for.
by A verified traveller from Loudon, TN
Terrible stayPosted 4-Jan-2018
Reserved for two nights. Left after one. First night: son returns to room at midnight after working out at local gym and takes a shower. Upon completion, he can’t get the shower to shut off. We tried and tried to no avail. Transferred to tub spout, made horrible screeching noises. Redirected flow to shower. Couldn’t shut it down. Finally the valve kept turning 360 degrees but still kept flowing. Alerted front desk. They informed us maintenance wouldn’t be able to address it until 6:45 a.m. In the meantime, the shower steamed with hot water all night. Talk about humidity. They fixed it in the morning and told us we broke it! I asked for refund, to no avail. Told us to contact Expedia! I know how that will work after they accused us of breaking valve. We went ahead and checked out, giving up our second night. Better be careful if a light goes out!
Comment from Hotel Management
9-Jan-2018 by Customer Care, Hotel Management
Thank you for taking the time to write a review. It is understandable where your frustration is coming from. It is of our best interest to make sure that you are well taken care of during your stay. The experience that you had with the condition of the bathroom is quite surprising, as well as how the staff took care of your concerns at that time. Your feedback is greatly appreciated as it helps us facilitate all the necessary improvements to provide an outstanding service. f you would want further assistance or if we can, in any way, make further amends, please reach out to the hotel management so that we can assist you. We hope that you will reconsider and give us another chance to provide you an experience that is truly excellent in all aspects.
by A verified traveller
Ok hotel, but no maintenance donePosted 14-Dec-2017
Three times I asked them to look at the hot water valve in the shower as I could only get luke warm at best. It was never done over the 4 nights there.
for Everyoneby A verified traveller
Nice Hotel for overnight stop over.Posted 13-Dec-2017
Cons: Hotter water in shower.
The hotel was nice and the rooms clean. Water could be hotter in the shower.
for Everyoneby A verified traveller from lafayette indiana
Very good! The staff was cordial & the room was quite nice
for Everyoneby A verified traveller from Champaign, IL
Overall good stay.Posted 3-Dec-2017
Comfy beds, pleasant smell, great staff. Very little hot water for shower. No channel line up.
for Everyoneby A verified traveller from iowa
Short stay before venturing home.Posted 19-Nov-2017
Clean. Comfortable. Great pool-but cold. Friendly staff. Service with a smile. A great place to stay.
Posted 15-Nov-2017 on Hotels
for Everyoneby A verified traveller from Chicago
Decent hotelPosted 14-Nov-2017
Pros: Clean large rooms. Decent breakfast.
Location: It is near Alexander's steak house.
This hotel is far superior to those nearby. This is a newer hotel. Clean and large rooms. Friendly staff. And the breakfast was edible! That is unusual compared to nearby competition.