Ratings based on 869 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Virginia

Disappointed

Posted 28-Mar-2017
Pros: Beds and breakfast
Cons: Facilities repaired, cleaned and painted. More thorough cleaning of the bathroom, our countertop still had drops of something on them
Location: Good location to eating and shopping
We had not stayed at this particular Country Inn before, but had stayed at others. We have always been pleased in the past with cleanliness, facilities and service. This particular hotel falls short. It is showing lots of signs of wear and tear that have not been addressed; from the elevator floor being cracked to the electrical outlets in our bathroom not working, toilet kept running. Two positives, comfortable beds and good breakfast. Our MAJOR complaint after the lack of cleanliness in our bathroom was our invasion of privacy. We returned after being gone all day and found housekeeping had entered our room with the DO NOT DISTURB sign on our door. We addressed this with the manager of housekeeping and she felt her need to drop off coffee cups overrode our privacy. Her daughter did not want to violate our DO NOT DISTURB sign, but she made the decision to do it herself. The DO NOT DISTURB does not say "with the exception of housekeeping". We were ticked off and would NOT recommend this hotel.
Comment from Hotel Management
3-Apr-2017 by Customer Care, Hotel Management
Thank you for reaching out to us. It is good to know that you were delighted with the hotel location, the breakfast and the comfort of the bed. On the other hand, we apologize for the multiple issues you've encountered in regards to the condition of the hotel, the cleanliness of your bathroom and the service you received from our housekeeping staff during your stay. Your feedback will be forwarded to the hotel management for improvements. We hope for another chance to have you as our guest at any of our hotels in the future.
4 out of 5
Recommended
for Families
by A verified traveller

Handy on-and-off my travel route.

Posted 21-Mar-2017
Pros: Quiet room ... very understanding when that quiet was interrupted by a screaming 2-year old running up and down the hallway.
Cons: Carpets show age as did the bathroom countertop. The inside of the ventilation grille was dirty which when the heat was on blew around the room.
Location: TGIFridays is close by which is where I choose to order online from and then picked up the order.
I needed to find a clean, quiet hotel half way to my out-of-state funeral destination. I have always liked these properties at other locations, and this one did not disappoint. Other than not being able to find the remote in the fitness center, I was pleased with the accommodations. The toilet in my room kept running until I jiggled the handle and the heating/cooling system was a little more full of dust and crud than I would have liked, but overall, the room was good.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to the University, restaurants and shopping.

Posted 20-Mar-2017
I have stayed here several times over the past 5 years. It is reasonably priced and close to everything. The rooms have been clean and the morning breakfast is okay - I don't eat much in the morning anyway.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very accessible.

Posted 6-Mar-2017
Country Inn Suites was clean & easy to get to from the interstate. The staff was friendly. The ladies working breakfast buffet were delightful & gave great service. The breakfast selection was very good. The room were nice-exactly what we needed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Mar-2017
Friendly staff. Close to freeway. Bathroom corners in our room could have been cleaner.
5 out of 5
Recommended
for Everyone
by A verified traveller from Southern IL

Enjoyed my stay and would stay there again.

Posted 25-Feb-2017
Loved that the pool was open till midnight. Had complimentary cookies and the breakfast was great. Would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location close to shopping centers

Posted 25-Feb-2017
Could use some new pillows but other than that was a great place.
5 out of 5
Recommended
for Everyone
by A verified traveller

special stay during difficult times.

Posted 1-Feb-2017
Staff very friendly and even presented card of well wishes to my family. all ways welcoming and made our trip a special stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 30-Jan-2017
Pros: Everything. They have a gym, indoor pool, Great breakfast.
Great hotel with close access to everything. only a few minutes from the university. Rooms were great. If you wasn't a great "hot" breakfast, this is the place.
4 out of 5
by Karen R from IN

Comfortable and Welcoming Stay

Posted 25-Jan-2017 on Hotels
Nice, friendly staff went above and beyond to be helpful and welcoming. The hotel has a lot of charm and basic amenities.