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Reviews of Baymont by Wyndham Mattoon

3 out of 5
Baymont by Wyndham Mattoon
206 Mcfall Rd, Mattoon, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 316 out of 785 reviews" "
Rating 8 - Good. 302 out of 785 reviews" "
Rating 6 - Okay. 105 out of 785 reviews" "
Rating 4 - Poor. 39 out of 785 reviews" "
Rating 2 - Terrible. 23 out of 785 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Arline, Trafalgar, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very comfortable, clean, and attentive.
Stayed 2 nights in Jun 2020

4/10 Poor

Carlissa

Travelled with family
Disliked: Staff & service
Mediocre services & customer service
Signs say masks required and everyone in our family wore them but most times hotel staff did not, even when just sitting in the entry by registration desk. People were repeatedly smoking under the entrance portico, right by the entry door. When I asked the desk personnel if they could do something about the smokers I was told the only thing she could do was to ask them to move if she saw them - which of course she couldn't because she was hidden behind a plastic shower curtain hung over the reception area. This is interesting too because most smokers were hotel employees. Could this be a cause of the fire that occured the day we checked out?!?!?! Besides dealing with the smoke and the stink, there were cigarette butts covering the ground under the portico - not a great welcome to your establishment. I understand the inability to provide breakfast services and we appreciated the ability to have a go bag but was frustrated at the lack of options (good and drink) in the cart on our third day and the staff person's comment that she needed to replenish the cart - which she did not offer to do for us - and if she knew she needed to do it, why hadn't she already done it??? This wasn't the first time we had to ask for food options. When I reported our room had a musty smell, maybe a dog smell, the response was one of lack of care or empathy. If you are in need of a traveler to "secret shop" your facilities and/or to provide customer service training, I would gladly do so!!!
Stayed 4 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fishing with the family
Very clean room and the ac was amazing. 95 out and the ac kept the room cold. Good location with pretty easy access
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Room was very clean but the carpet was a little sticky on bare feet and there was either a moldy or musty smell in the room. Maybe a water leak previously? Didn’t have time to change rooms. Would ask for a different room next time.
Stayed 1 night in May 2020

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Jordan

Stayed 1 night in May 2020

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Property conditions & facilities
Property was reasonable. Not sure why, but our bath room was had ants all over it.
Stayed 1 night in May 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No heating in the rooms They don’t clean the showers or clean good at all
Stayed 1 night in May 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

6/10 Okay

Catrell

Liked: Staff & service
Stayed 2 nights in Apr 2020

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Alice

Travelled with family
Liked: Staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No fridge
Stayed 1 night in Feb 2020

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Stayed overnight on the way to Oklahoma. Very clean. Good breakfast items. Going to stay there again on the trip home.
Stayed 1 night in Mar 2020

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ecommend Baymont by Wyndam Mattoon
My daughter and I stayed at your hotel while we were doing a college visit at EIU. Staff were all helpful, kind and courteous. We would definitely stay here again!
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was basic but everyone was friendly and the location is good.
Stayed 1 night in Mar 2020

10/10 Excellent

Tammy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Nice clean place...staff was super nice!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and if we came that way again we would certainly stay again.
Stayed 1 night in Feb 2020

10/10 Excellent

Rich, West Dundee, IL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!! Check in, room, breakfast were fine. Friendly staff.
Stayed 1 night in Mar 2020

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice roonm
Comfortable room good service and good breakfast
Stayed 1 night in Feb 2020

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Van

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed the breakfast. Did not like the no pool aspect expecially because I bring my grandkids and they were disappointed because the pool situation
Stayed 2 nights in Feb 2020

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surgery stay.
My stay was pretty good. I'll book that hotel again.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine until someone showed up in the room above us. 10-10:30pm-ish there were a lot of loud noises making it hard to sleep. Went out to front desk. Took a while before it settled down.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised
VERY good little breakfast and room was spacey But NO fridge and NO microwave in Kingsize room???
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is was clean and very easy to get to. The staff was very friendly and checking in was very quick and easy. The pool and hot tub was very well take cared of. The only thing i was unhappy about there is only one ice machine and vendor machine and pop machine and the pop machine was out of order.
Stayed 1 night in Feb 2020

10/10 Excellent

Mary, Nashville

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is dated but absolutely adequate and a comfortable stay. The room was more up to date than the hallways and lobby. This was functional and comfortable. We really enjoyed the pleasant staff. Thank you for a great stay at a great price.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Quiet . Very nice pool and hot tub. Good food for breakfast.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and very clean and great staff
Stayed 1 night in Feb 2020

10/10 Excellent

teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

T, Mattoon il

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing pool and hot tub were down ...sat on bed..bed broke..rundown hotel
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience.
We will never go back there! The pool and hot tub were disgusting! Staff was unconcerned. The room was worn and the hvac didn’t work right.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights sleep
Everything was good. Check in quick and easy. Comfy.
Stayed 1 night in Jan 2020