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"The check-in process was the most frustrating part of this trip. For being so close to PPG Paints you would think they would have the process down to a science. Instead you walk in and they take your name and say to give them 10-15 minutes and they will be ready to check you in. Go back up 15 minutes later and was told they needed a few more minutes. It was almost an hour before we got to check in. The room just kept filling up and no one was happy. It would have been faster to check us in as we came in, like every single hotel I have ever been to. It was even asked if we could have an hour extra to check out, no such luck. Something else that was irritating when checking in is the surprise 100 dollar hold for liabilities. No where when booking the room is that specified. After finally getting into the room, we weren't impressed. There was one outlet in the sitting area, and one by the beds, with a group of 4, plugging stuff in was challenging. The bathroom had clumps of hair on the shower floor, and the worst water pressure we have ever experienced. The beds were hard and uncomfortable, one of them had a giant dip in it and was lumpy. Overall we were not thrilled with our experience and even though the convience of it being right next to the arena, we won't stay again. "

"Hotel was very clean and staff was friendly. Great river view and breakfast was very satisfying "

"Clean and very kind staff. Would recommend. "

"I didn’t know about the airport shuttle. I guess that was on me, but it certainly wasn’t made obvious. "

"Room had some stains on the sofa and the bathtub had something hard stuck to the bottom (like paint?) I was able to scratch some off with my fingernail but not all of it. Staff was very friendly and location is great. Nice breakfast. Would still stay again. "

"ok"

"Yes the internet was no problem seems fast staff was good I did not use the laundry service I can't say nothing bad about Drury hotels"

"Secure apartment style suite. Walking access to old downtown."

"Beautiful Lobby, convenient to many walkable venues, restaurants and coffee shops. We walked to the Incline from here and the point park. "