Ratings based on 51 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia-Verified Reviews
by A verified traveller
Lovely hotel with stunning views.
Posted Oct. 8, 2019 on HotelsWe enjoyed our stay in this lovely hotel. Stayed last year for one night and went back for 3 nights.
We were impressed with the service and food.
One downside was the debris of artificial flowers on the rear lawn facing the reservoir. Probably left from a wedding. We were concerned they could be consumed by wild animals which are prevalent in the area.
Comment from Hotel Management
Oct. 16, 2019 by att cliente, Hotel Management
Dear Mr. / Mrs.
First of all I would like to thank you for your time in answering our survey in reference to your stay at the Parador de Cervera de Pisuerga. For us it is important to know your impressions in order to improve the attention and quality of our services and thus offer you a better experience with Paradores. We hope to receive you again in one of our hotels and restaurants and do not hesitate to contact us for any other information you may need.
We will be glad to see you again soon!
Greetings,
The Director
by A verified traveller
Posted Sep. 8, 2019
Comment from Hotel Management
Sep. 16, 2019 by DIRECTOR, Hotel Management
Estimado/a Sr./Sra.
En primer lugar quisiera agradecerle su tiempo al responder nuestra encuesta en referencia a su estancia en el Parador de Cervera de Pisuerga. Para nosotros es importante conocer sus impresiones para poder mejorar la atención y calidad de nuestros servicios y ofrecerles así una mejor experiencia con Paradores. Esperamos recibirle de nuevo en alguno de nuestros hoteles y restaurantes y no dude en contactar con nosotros para cualquier otra información que pueda necesitar.
¡Estaremos encantados de volver a verle pronto!
Un saludo,
El Director del Parador
by A verified traveller
Posted Jul. 27, 2019 on Hotels
Excellent Parador. Stunning location. Only small gripe was a broken safe that couldn’t be fixed.
Comment from Hotel Management
Jul. 27, 2019 by Reception Department, Hotel Management
Dear Peter,
We sincerely regret to read your negative feedback.
We take note of your comments and they are submitted to the relevant deparment to being able to improve on this matter.
Your opinios has a great value because the help us to improve our services and instalations
We really appreciate your comments.
Best regards
by A verified traveller
Posted Jun. 28, 2019
Fantastic location, a few disappointing things. Extra charge to have a bottle of wine on the terrace (only there 5mins before going to dinner), maybe this should be highlighted as we would not have gone outside for such a short time. Due to eating late we did not want a full breakfast, but there was no option to buy coffee and a few pastries like at the previous Paradors.
Comment from Hotel Management
Jul. 27, 2019 by Recepction Department, Hotel Management
Dear Client,
We sincerely regret to read your negative feedback.
We take note of your comments and they are submitted to the relevant deparment to being able to improve on this matter.
Your opinios has a great value because the help us to improve our services and instalations
We really appreciate your comments.
Best regards
by A verified traveller
Posted May 12, 2019
Beautiful hotel with fantastic views of lake and mountains. 2 kn out of the village which is a lovely old village to look around. We went for the lake view and it us well worth it. The sky was blue so it nade it even better .
Comment from Hotel Management
Oct. 16, 2019 by ATT CLIENTE, Hotel Management
Dear Client, We sincerely regret to read your negative feedback. We take note of your comments and they are submitted to the relevant deparment to being able to improve on this matter. Your opinios has a great value because the help us to improve our services and instalations We really appreciate your comments. Best regards
by A verified traveller
Posted Oct. 4, 2018
Hotel is nicely located with beautiful view over a lake and mountains.
Comment from Hotel Management
Oct. 16, 2019 by ATT CLIENTE, Hotel Management
Dear Client, We sincerely regret to read your negative feedback. We take note of your comments and they are submitted to the relevant deparment to being able to improve on this matter. Your opinios has a great value because the help us to improve our services and instalations We really appreciate your comments. Best regards
by A verified traveller
Stunning remote location with great service
Posted Sep. 25, 2018 on HotelsSlightly dated hotel and furnishings, rather hard bed and no air conditioning on the first night of our stay in August made it hard to sleep. Creaky floorboards and rattly windows did not help and the bathroom needed modernisation. However the location and the service make up for all of this. Pay the small amount extra for a lake balcony view, it is stunning. Service in reception, bar and restaurant were all excellent (breakfast was excellent, dinner so-so but it was a drive to any alternative so we didn't bother).
There is a lovely outdoor seating area, a great place to watch the stunning sunsets with a cocktail or gin and tonic.
Recommended
for Everyoneby A verified traveller from Bath, UK
Beautiful views
Posted Sep. 13, 2018Very noisy building through floors and walls
WiFi very slow hardly usable
Restaurant excellent
Comment from Hotel Management
Sep. 16, 2019 by DIRECTOR, Hotel Management
Estimado Cliente:
Agradecemos haya compartido su experiencia con esta comunidad. Todos los comentarios sean positivos o negativos son bien recibidos pues todos nos ayudan a reflexionar, estudiar los problemas, modificar actitudes, mejorar procedimientos y siempre, a aprender y mejorar cada día.
Lamentamos que no haya podido disfrutar al 100% durante su estancia, cómo nos hubiera gustado.
Si hay algo que es gratificante en este trabajo es, cuando un cliente que ha pasado unos días con nosotros, nos agradece la buena estancia que ha tenido y que por supuesto, repetirá su visita. Es por lo que intentamos trabajar cada día y sentimos profundamente los comentarios que por su parte hemos recibido al no ser estos satisfactorios plenamente.
Tendremos en cuenta todos sus comentarios y se establecerán las acciones de mejora que se consideren una vez acordado con los departamentos afectados. Estudiaremos algunas de las propuestas que indica para buscarles una posible solución.
Reiterando nuestras disculpas, le agradecemos su visita.
Un cordial saludo
El director del Parador.
Recommended
for Everyoneby A verified traveller from Southern England
Modern chalet-type hotel in spectacular location
Posted Aug. 24, 2018
Pros: View from balcony of room amazing
Cons: Install a swim pool though we swam in lake nearby (5mins drive)
Restaurant is very old-fashioned and medium steaks came out raw.
Location: Walking, swimming in lake
Very impressed with location. Reception staff v helpful. Restaurant felt very old-fashioned with men doing the real waitering and women collecting dishes etc although all were nice but it just felt very formal and stuffy. Lovey bean and prawn soup but steaks were severely under-cooked.
Comment from Hotel Management
Sep. 16, 2019 by DIRECTOR, Hotel Management
Estimado Cliente:
Agradecemos haya compartido su experiencia con esta comunidad. Todos los comentarios sean positivos o negativos son bien recibidos pues todos nos ayudan a reflexionar, estudiar los problemas, modificar actitudes, mejorar procedimientos y siempre, a aprender y mejorar cada día.
Lamentamos que no haya podido disfrutar al 100% durante su estancia, cómo nos hubiera gustado.
Si hay algo que es gratificante en este trabajo es, cuando un cliente que ha pasado unos días con nosotros, nos agradece la buena estancia que ha tenido y que por supuesto, repetirá su visita. Es por lo que intentamos trabajar cada día y sentimos profundamente los comentarios que por su parte hemos recibido al no ser estos satisfactorios plenamente.
Tendremos en cuenta todos sus comentarios y se establecerán las acciones de mejora que se consideren una vez acordado con los departamentos afectados. Estudiaremos algunas de las propuestas que indica para buscarles una posible solución.
Reiterando nuestras disculpas, le agradecemos su visita.
Un cordial saludo
El director del Parador.
by A verified traveller
GREAT LOCATION BUT POORLY INSULATED ROOMS
Posted Aug. 12, 2018 on HotelsThis Parador is in a great location, although the lake is a little further away than the picture suggests... It's an old building, hence the name parador, and that comes with a couple of flaws. The rooms are spacious, but there is no air conditioning and then the biggest "problem" when you are not located on the top floor, you can hear everything, and I mean everything that the people above you are doing. The floorboards are so squicky and the rooms are so badly insulated that if you have early risers above you, you will have to rise and shine yourself early as well...
Comment from Hotel Management
Aug. 17, 2018 by MANAGER, Hotel Management
Dear Adrianus,
We sincerely regret reading some of the comments of your stay. We take good note of your impressions and we assure you that for us they are extremely valuable as they help us to constantly improve our services and facilities. We will transmit your opinions to the affected departments so they can be studied and make the corresponding improvements.
Hope you can see them soon and appreciate your confidence.
Best regards,
Antonio Campos.
Manager.
