Dear ermelinda, Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced regarding the smoke odor in your non-smoking room. We take this matter seriously and are investigating to address the issue promptly. Our goal is to provide a comfortable and clean environment for all our guests. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely,Hotel Management

Dear Jordyn, Thank you for taking the time to provide us with feedback about your recent stay. We apologize for the issues you experienced, including the cleanliness of the shower and the noise from neighboring guests. We strive to provide a comfortable and relaxing environment for all our guests, and we regret that we fell short during your visit. Your comments will be shared with our team to ensure improvements are made. We hope to have another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Jaeyoung, Thank you for your feedback about Extended Stay America! We're delighted to hear that you found our hotel to offer reasonable prices with good conditions. Providing value for our guests is important to us, and we're glad you appreciated the quality of your stay. We strive to maintain comfortable and well-maintained accommodations for all our guests to enjoy. Your satisfaction is our priority, and we're grateful for your support. We look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Tammie, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that the kitchenette made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Jaime, Thank you for selecting us. Although you had a pleasant time here, but we regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. Our hotel's cleanliness and modernity are a priority, thanks to our housekeeping and engineering staff. Your remarks about the breakfast choices are also shared with the team for improvement. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Joshua, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Paula, Thank you for the excellent review of Extended Stay America. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you, and we hope to see you again soon.Sincerely,Hotel Management

Thank You so much! We are glad you enjoyed your stay and look forward to your return!

Thank You for your kind words. We hope to see you again soon

Dear YOUNG, Thank you for this generous review. A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management

Thank You for your review

Thank You for your review

Dear MIGUELINA, Thank you for your feedback. We appreciate your feedback and apologize for the cleanliness issues you encountered during your stay. Your comments have been noted, and we will address these concerns to ensure our rooms meet the highest standards of cleanliness and comfort. Please know that we take these matters seriously and are committed to providing our guests a better experience. We hope you consider giving us another chance in the future, and we'll strive to make your next visit more enjoyable. SincerelyHotel Management

Thank You for your review

Dear Thomas, Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you found our prices to be reasonable, and we appreciate your business. Our team works hard to provide a comfortable and affordable experience for all our guests, and we are glad we met your expectations. Thank you again for choosing Extended Stay America. We hope to see you soon!Sincerely,Hotel Management

Thank You for your review

Thank You for your review

Thank You for the kind words. We are glad you enjoyed your stay with us and hope to see you again!

Dear Caleb, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. This has been addressed, and we are very grateful for your patience. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Kim, Thank you for taking the time to evaluate our hotel. It is disheartening to read that your disappointment with our breakfast and other guest smoking compromised your stay. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Eduardo, Thank you for sharing your positive experience at Extended Stay America. We're glad our hotel was a safe and affordable alternative for your family, and our staff provided excellent service. Thanks for recommending us, and we hope to see you again soon.Sincerely,Hotel Management

Dear Samuel, Thank you for taking the time to review your experience with us. We are glad you loved our clean suite and the convenience of our location, close to several eateries and shopping attractions in the area. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

Dear Mark, We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the housekeeping concerns in your room, and we regret the unsatisfactory service you received from our associates. This is not typical of our regular performance, and we will address it appropriately. Thank you for taking the time to let us know as we continually strive to improve. Sincerely,Hotel Management

Dear Amy, On behalf of our team, we appreciate you staying with us and providing a review. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. We hope to welcome you back to Extended Stay America whenever your travels bring you to our area again.Sincerely,Hotel Management

Dear H, Thank you for staying with us. We pride ourselves on delivering a memorable hotel experience; therefore, we regret not meeting these expectations during your recent stay. Please accept our apologies for the noise and service concerns you experienced during your visit. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to the area so we can better your stay.Sincerely,Hotel Management

Dear Perrine, Thank you for choosing to stay with Extended Stay America. We're glad to read that you had a wonderful experience during your stay and found our hotel so comfortable and spotless. Our staff takes pride in providing guests with a clean and welcoming environment, so it's great to know our efforts have paid off. We would be more than happy to host you again when you return to Washington. Thank you for your kind review!Sincerely,Hotel Management

Dear Myesha, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit Washington, DC. Sincerely,Hotel Management

Dear Matt, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

Dear Mihail, Thank you for your review. We are glad our location worked well for you. However, we apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management

Dear Sandy, Thank you for being our guest. We are glad you had a good night's sleep and that your bed served the purpose. However, we are sorry for the inconvenience caused to you in the room. Your feedback is important to us and is shared with our housekeeping and maintenance team to take action. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust and hope you will give us that chance. Sincerely,Hotel Management

Dear James, We appreciate you choosing to stay with us and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer at such a great value. We will surely share your generous feedback with our entire team. On behalf of all of us at Extended Stay America, we look forward to welcoming you back at our the next time you visit this area.Sincerely,Hotel Management