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Reviews of Mountain Lodge at Okemo

3 out of 5
Mountain Lodge at Okemo
306 Mountain Rd, Ludlow, VT

Reviews

8.0

Very good

Rating 10 - Excellent. 73 out of 187 reviews" "
Rating 8 - Good. 63 out of 187 reviews" "
Rating 6 - Okay. 27 out of 187 reviews" "
Rating 4 - Poor. 14 out of 187 reviews" "
Rating 2 - Terrible. 10 out of 187 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jen

Stayed 2 nights in Mar 2024

10/10 Excellent

Barbara, Stratford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Convenience to lift.
Stayed 2 nights in Jan 2024

4/10 Poor

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lodging itself was great and the location, while noisy with snow clearing etc., can't be beat. Unfortunately, it was virtually impossible to get a human being on the phone in a reasonable amount of time, meaning that checkout became a frustrating comedy of errors. The two numbers for the front desk provided were both out of service. The chat support gave me a number that turned out to be the ski school (very confusing), while the main number led to several minutes of wading through annoying menus and lengthy holds, often to get someone at the end who didn't know what was going on. This place is expensive enough that they should have a direct line to a person at the front desk.
Stayed 3 nights in Jan 2024

8/10 Good

Yasmine

Travelled with group
Liked: Cleanliness, staff & service, room comfort
It was a very convenient location. Too hot in the rooms. Air very dry due to hot air blowing. Loved skiing there! Beds comfortable and unit clean.
View from the room
Stayed 4 nights in Jan 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service
You can ski and out this property. However, the condo (A305) where we stayed at was a bit outdated. The pullout couch was worn out and very uncomfortable to sleep on. Other than that the room has all appliances one needs to have a comfortable stay. The location is excellent. Our balcony was facing the main lodge.
Stayed 2 nights in Nov 2023

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I live in Ludlow and when my parents come for a visit I get them a room here. Its a very nice place. nice pool, hot tub, steam room, and sauna. The resort is very nice. There are things to do and amenities.
Stayed 2 nights in Oct 2023

10/10 Excellent

Daja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful property to stay at. We arrived late in the night due to an issue with the gps, so waking up in the morning with a Mountain View was gorgeous. We were supposed to be in a further away room at the clock tower but they upgraded us with no extra charge. This was great and we enjoyed everything it came with (hot tub right outside our room). We spent a few hours at the bar, which was met with a funny bartender. There was a fire outside and a few people sat around it. They even offered EV chargers out front and in the parking garage. Will definitely be back for the winter activities and we will bring back friends this time. Thank you for making our honeymoon perfect!
Stayed 3 nights in Sep 2023

8/10 Good

Matthew, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty quiet but neat and clean. Indication wasn’t clear about moving the front desk so far from the original location.
Stayed 2 nights in Sep 2023

10/10 Excellent

Randy

Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

michael

Stayed 1 night in Apr 2023

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
nice locations. a bit outdated
Stayed 1 night in Apr 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic customer service
Room was ski in ski out as promised. A bit far from town, but right at the base of the lifts. Checked in, stayed in a A building apartment. Day 2, the lock broke on our door. The front desk went above and beyond to get us help, and took care of us while my husband was stuck in ski boots and ski clothes for several hours longer than expected. We were moved to another room after maintenance got us into the original room. We'd give them another chance for sure.
Stayed 2 nights in Apr 2023

8/10 Good

G.

Stayed 4 nights in Mar 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

anthony

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Close to the ski mountain

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service
Loved the soaps & shampoos. The place needs better explanation on way to get in. When we checked in, we followed Google maps which took us up the windiest road. Much easier to take 103 & straight up! The woman at the desk explained it, AFTER wasting 30 minutes on the twisty road! No elevator so my 81 year old mom got her work out. So did I. Absolutely beautiful surroundings.
Stayed 3 nights in Oct 2022
Response from Kelly on Nov 8, 2022
Thank you so much for your feedback! We hope to see you again in the future!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room, friendly front desk staff, we will definitely be back
Stayed 1 night in Oct 2022
Response from Kelly on Nov 8, 2022
Thank you so much for your feedback! We hope to see you again in the future!

8/10 Good

Chidambaram

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall stay was pleasant
Stayed 2 nights in Oct 2022
Response from Kelly on Nov 8, 2022
Thank you so much for your feedback! We hope to see you again in the future!

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our return stay was based on our stay from last year in which we had a very updated condo. We were quite disappointed with this unit. Nothing had been upgraded, and the furniture was very "rikety". My sister stayed next door and paid less for a condo that was much more modern. In saying this, we love the spot and expect to be back but will hope for something that is more updated.
Stayed 3 nights in Oct 2022
Response from Kelly on Nov 14, 2022
Hi Kevin! Thank you for your feedback, we read all comments and use your experience to make improvements. We understand that getting a different condo than what you had the year before was likely surprise. Our condo units are all decorated differently. When you book your next stay - contact us directly so we can ensure you know which units have been updated.

10/10 Excellent

Cindy

Stayed 2 nights in Oct 2022
Response from Kelly on Nov 8, 2022
Thank you so much for your feedback! We hope to see you again in the future!

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okemo Mountain
Very nice accommodations, but the logistics of checking in at another hotel, quite far from the room is a problem. The folks at Jackson Gore were great, but the map you get to drive back to find your place is awful. As well as the lack of sufficient street lights or signs is a major problem! It was dusk when we arrived, and we had to call the desk again from the lot. Luckily there were 2 folks cleaning the hallway rugs, and were able to help me. The outside of the building needs signing that let’s you know where you are !! The lodging was excellent, clean and comfortable, but we almost couldn’t find it!! Maybe a messenger or valet, could lead folks from check in at Jackson Gore to the other place …or a drone !!
Stayed 1 night in Oct 2022
Response from Kelly on Nov 8, 2022
Thank you so much for your feedback! We hope to see you again in the future!

6/10 Okay

ashley

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
It needs alot of updating
Stayed 2 nights in Oct 2022
Response from Kelly on Nov 8, 2022
Thank you so much for your feedback! We hope to see you again in the future!

6/10 Okay

John

Stayed 3 nights in Oct 2022

2/10 Terrible

Michael

Travelled with family
Disliked: Staff & service, property conditions & facilities
Address given by Expedia was not the condo, but Guest Services. CheckIn was at a totally different location and staff failed to give outter door code. Wasted much time.
Stayed 2 nights in Aug 2022

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and so very comfortable.
Stayed 3 nights in Aug 2022

10/10 Excellent

Rodji

Stayed 2 nights in Jul 2022

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Jane D.

Liked: Cleanliness
Ski with Sue
The property was clean and well maintained. We have stayed at Mt. Lodge at Okemo before. We like that it is at the base. Ski in ski out! Only thing that I would suggest is a check-in list. Like where can we get more towels or supplies (soap, toilet paper etc.) I asked at the front desk over at Jackson Gore and they sent up more towels. Also didnt know we couldn't check in at Mt. Lodge anymore! Thanks though, we had a great time!
Stayed 6 nights in Feb 2022

2/10 Terrible

Duane P., Saratoga Springs, NY

Disliked: Cleanliness
Very disappointed with vrbo
Terrible experience
Stayed 3 nights in Jan 2022

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service
We came for three nights, to ski two days, and you can’t get a better location for ski in ski out at Okemo! Parts of the mountain with newer ski in ski out houses and condos still weren’t open due to lack of snow. But the mountain lodge is at the base of the clock tower and you could be out the door and on the lift in under two minutes! With that said the condos are a lil dated, but nothing horrendous (bathroom vanity was coming off wall and toilet paper holder was broke). We were a lil disappointed that we couldn’t have a fire in the fireplace as a sign was posted at the beginning of January 2022 saying they were not useable pending inspection. The bed could use a newer mattress perhaps. But the unit was spacious, living room furniture and carpet was just fine. Water pressure in the shower was excellent! Kitchen has cookware, dining ware, pots pans etc and a dishwasher. Coffee maker but bring your own coffee if you don’t want decaf. Linens were provided. We weren’t there for a five star resort. We were there to ski, and needed a place to cook our own meals and sleep. And this was perfect for just that! I’d definitely return in the future!
Stayed 3 nights in Jan 2022

8/10 Good

jing

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best for ski in & ski out.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitchen tools could use an upgrade
Nice place. The kitchen utensils were a bit limited with dull knives etc but we didn’t stay there so we could spend a lot Olof time in the kitchen
Stayed 1 night in Nov 2021

8/10 Good

Alena

Liked: Cleanliness, staff & service, room comfort
Good location
Very convenient location right next to the lifts. The units are a bit dated, but pretty clean and comfortable. And a fully stocked and functional kitchen is a plus for breakfast/quick lunch.
Stayed 3 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
The only thing the property has going for it is the location. When we arrived, the dishwasher was full of dishes and had not been allowed it. The coffee selection was all decaf. The carpet was dirty, not vacuumed, with popcorn kernels The shower curtain was falling off The living room TV did not work, even with four remote controls The kitchen sink did not drain
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is very close to the ski lifts, so it was a perfect ski in-ski out location, making it easy during these times to eat all meals and warm up in the apartment. It was clean, it had a good fridge/freezer, cooker, dishwasher and microwave, and the kitchen was well equipped for most of our cooking and baking needs. However, for the price we had to pay I wasn't expecting the apartment to look so very dated.
Stayed 3 nights in Feb 2021

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2020

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain views
We stay at the Okemo lodge every October for the beautiful fall foliage. Our condo was clean, super close to town, and walking/hiking distance to all of the mountains gorgeous views! We loved the fireplace and wonderful kitchen space. Beds are super comfortable!
Stayed 3 nights in Oct 2020

2/10 Terrible

Akiko

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Staff & service
Extremely confusing and no proper signage and direction where to go if checking in after 20:00.
Stayed 1 night in Mar 2020

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

George C.

Liked: Cleanliness
Perfect Spot
The condo was updated and super clean. The only thing missing was the curtains on the Slider. Every other condo I could see had them except ours. Maybe they just finish renovating and didn't get to the curtain before we reserved. The desk staff (Georgia) was super friendly and helpful. Pleasant experience. Plenty of wood for the fireplace, which was not the case last time we visited. Overall, this was our second stay at the resort and will definitely consider it next time. The convenience of the slopes being right outside and the reserved parking spot, is worth the couple extra bucks over staying elsewhere. Would 100% recommend to anyone. This is the place to stay at Okemo.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated In great condition. Comfortable, clean, working fireplace, and most of all convenient, step out onto the ski lift.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020