Good afternoon dear Blanca, we are very sorry that your stay with us was not comfortable, the design of the bathroom door is the same in all our rooms, have a great day. Kind regards.

Buen día estimada Laura Elena, muchas gracias por su preferencia, lamentamos los inconvenientes ocasionados, al momento de realizar la reservación en un apartado de la página indica que tenemos la alberca fuera de servicio por mantenimiento, los colchones si son estándar, pero es un tema en el cual ya se está trabajando para poder seguir ofreciendo un buen servicio y confort. Que tenga usted muy buen día. Saludos cordiales.

Good morning, we are very sorry that your stay was not positive, we appreciate your comments to work on it and that this does not happen again, have a good day. Best regards

Good day dear Suzette, thank you very much for your preference, it is a pleasure to know that your stay with us was good, thank you very much. Best regards

Good day dear Adriana, it is a pleasure to know that your stay was pleasant and comfortable, this helps us to follow this path to be better, we hope to have your visit again. Best regards

Buen día estimado Chris, lamentamos mucho que su estancia con nosotros no fue agradable, si nos pudiera indicar que fue lo que sucedió se lo agradeceríamos mucho para trabajar sobre ello y/o tomar acciones correspondientes, sin más que añadir que tenga usted muy bien día y esperamos su pronta respuesta. Saludos cordiales.

Good morning dear Matthew, we are very sorry that your stay with us was not good, your comments help us to continue improving and continue offering good service so that this does not happen again. Kind regards.

Buen día estimado Julio, muchas gracias por su preferencia, es un gusto saber que su estancia con nosotros fue de su agrado, lo esperamos de nuevo. Saludos cordiales.

Muchas gracias por su preferencia.

Buen día Fausto, es un gusto saber que su estancia fue de su total agrado, esperamos volver a contar con su visita en esta que es su casa fuera de casa, saludos.

Buen día estimada María, muchas gracias por su preferencia, esperamos volver a contar con su visita en esta que es su casa fuera de casa. Saludos cordiales.

Good morning dear Royli, we are very sorry that your stay with us was not entirely good, on the dates you booked there was a very big event in the city that is why everything in Hermosillo was more expensive and all of our standard rooms do not have a minibar, the The only ones are the master suites, we invite you to reserve a suite for your next stay for greater comfort, thank you. Kind regards

Buen día estimado Anthony, muchas gracias por su preferencia. Saludos cordiales.

Good morning Mr. Lore, a sincere apology for the inconveniences during your stay, we are very sorry for what happened, I would like to tell you that we do not have blankets in the room but you can request them at reception with pleasure, in the standard rooms they do not have a refrigerator or minibar However, we have Master Suite rooms that have that and much more space, the ice machine is out of our hands but they are already working on it since it is very important for the guests, for greater comfort they would have told us and we will do it. change of room to the first floor, again a sincere apology for everything and we invite you again so that you can change your opinion about us and have an excellent stay, have a very good day. kind regards.

Muchas gracias por su preferencia estimado Walter, esperamos volver a contar con su visita en esta que es su casa fuera de casa. Saludos.

Buenas tardes estimado Rene, muchas gracias por su preferencia y es un gusto saber que su estancia fue agradable, esperamos volver a contar con su visita en esta que es su casa fuera de casa. Saludos cordiales.

Good morning Mr. Pakita, thank you very much for your preference, it is a pleasure to know that your stay was pleasant since this motivates us to continue improving for our guests, we hope to have your visit again in this, which is your home away from home. kind regards.

Good afternoon dear Danine, it is a pleasure to know that you had an excellent stay with us, this motivates us to continue doing things well to offer the best service to our guests, we hope to have your visit again in this, which is your home outside of home. Kind regards.

Buenas tardes, primero que nada, muchas gracias por su preferencia y segundo gracias por sus comentarios que estos serán tomados en cuenta para poder seguir mejorando y seguir ofreciendo un buen servicio. Saludos cordiales.

Good morning, we are sorry that your stay has not been to your liking, a sincere apology on behalf of the staff that works at Hotel Colonial Hermosillo, we are not known for being rude, measures will be taken so that this does not happen again, have a good day . Kind regards.

Good morning, thank you very much for your preference, it is always a pleasure to know that our guests have a pleasant stay, we hope to have your visit again in this which is your home away from home. Kind regards.

Good morning, first of all, thank you very much for your preference, it is a pleasure to know that you liked it, an apology for our rules, but we have them this way for a reason since there have been bad experiences and more than anything it is for security From our guests, have a good day. Kind regards.

Good morning dear Julio, thank you very much for your preference and a sincere apology for not having a stay as pleasant as we wished, we are working on it to continue offering a good service, have a good day. Kind regards.

Good morning, first of all thank you for your preference, secondly an apology we only have one ice machine at the moment, for future stays you can change rooms in case there is a lot of noise near it. Have a good day. Kind regards

Buen día, primero que nada, gracias por su preferencia, en segundo si nos pudiera apoyar en saber cuál fueron los motivos de su baja calificación nos ayudaría bastante para poder trabajar en ellos y poder seguir mejorar para brindar un mejor servicio, sin más me retiro esperando su respuesta. Muchas gracias. Saludos cordiales.

Muchas gracias por su preferencia, esperamos volver a contar con su visita en esta que es su casa fuera de casa. Saludos.

Good morning Miss Cindy, we are sorry that you had a bad experience with us, we always want the best for our guests, your comments will be taken into account to continue improving, best regards

Buen día, muchas gracias por su preferencia, esperemos pronto verlo de nuevo con nosotros, saludos cordiales

Buen día, gracias por su preferencia, esperemos pronto verlo de nuevo con nosotros, saludos cordiales.

Good morning, we sincerely regret your bad experience with us, all these details are already being worked on, we hope to see you with us again so that you have a better stay, thank you very much. Best regards

Good day, thank you very much for your preference, it will be a pleasure to receive you again in this your home away from home. Best regards.

Estimado Ruben,lamentamos mucho que su estancia no haya cumplido las espectativas.a nombre de Hotel Colonial ofrecemos una disculpa por el mal momento y estamos abierto a escuchar sugerencias quedamos a la odensaludos

hola buenas tardes, muchas gracias por compartirnos su experiencia, esperamos su estancia haya sido placentera.Saludos

Hello good afternoon, we welcome your comments, we appreciate you sharing your experience, it is very important for us to know every detail to improve our service.We will give timely follow-up to each request in relation to your suggestions.Thanks a lot

Estimado huésped,A nombre de Hotel Colonial agradecemos su opinión, esperamos recibirlo de nuevo.

Hello good morning, we appreciate your comments and suggestions, it is very important for us to be able to give timely follow-up to each of your requests and complaints, we apologize and regret that your stay was not the most pleasant.We will give a prompt solution to each of the areas and if one day you decide to return, we will wait for you at your home Hotel Colonial

Dear guest, we are sorry for your bad experience, our most sincere apologies, we are committed to continuous improvement

Estimado huésped, A nombre de Hotel Colonial Hermosillo lamentamos que su experiencia no fue lo que esperaba, estamos comprometidos en la mejora continua por lo que agradecemos su calificación.

Dear guest, we are sorry that your stay was not pleasant. We are committed to your comments, a sincere apology, we hope to be able to reverse this bad experience soon.