Ratings based on 596 Verified Reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from South Carolina

Luxurious!

Posted 16-Sep-2017
Pros: The room and the free car service for guests.
Location: Location is on Central Park. We stayed here when we came to town to see Hamilton. The Richard Rogers theater was about a 10 min car ride.
From check-in to check-out we couldn't have had a better experience. The staff go out of their way to accommodate guests and the room (Junior King Suite) was posh and lovely.
Comment from Hotel Management
19-Sep-2017 by Allison K. , Hotel Management
Thank you for taking the time to share such a wonderful review following your visit to The Plaza! We are so glad to see that you enjoyed our complimentary car service, accommodations and central location. We will ensure that your feedback is shared with all of our colleagues with great pride. We strive to deliver extraordinary experiences and are glad to see that your stay was memorable. We thank you for choosing The Plaza and look forward to welcoming you back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Aug-2017
The Plaza is wonderful. Everyone there was very helpful and cordial. I'd stay there again without hesitation.
Comment from Hotel Management
31-Aug-2017 by Allison K. , Hotel Management
Thank you for sharing your feedback following your recent stay at The Plaza! We are delighted to hear that it was most enjoyable and that you enjoyed the service provided by our colleagues. We will ensure that your kind comments are shared with our colleagues with great pride. Thank you for choosing The Plaza and we look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from SD

Posted 24-Aug-2017
Beautiful hotel , right by the Central Park . Close to high end store like LV , Chanel , Burberry and many others. Perfect place to go to . We loved our room it was junior suite with a beautiful view .
Comment from Hotel Management
25-Aug-2017 by Allison K. , Hotel Management
Thank you for taking a moment to share a wonderful review following your stay at The Plaza! We are glad to see that you enjoyed the accommodations arranged as well as the central location that we have to offer. We look forward to welcoming you back again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Great hotel.

Posted 24-Aug-2017
I have stayed at the plaza a few times now and it seems to get better every time. The feeling when I walk through the door is just pure happiness!
Comment from Hotel Management
25-Aug-2017 by Allison K. , Hotel Management
Thank you for sharing such a lovely review following your visit to The Plaza! We are delighted to hear that your experiences just keep getting better each time. We strive to provide each of our guests with a memorable experience and are so pleased that this has been accomplished during your stays. We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing hotel in the heart of New York City

Posted 9-Jul-2017
Check in was fast and easy...our room was wonderful...my son loved the gift we had in our room when we checked in....just an awesome stay!
Comment from Hotel Management
9-Jul-2017 by Allison K. , Hotel Management
Thank you for taking the time share such a lovely review following your recent stay at The Plaza! We are very happy to hear that your check-in was seamless, your room was wonderful and that the amenities provided were enjoyed by your son. We hope to welcome both of you back again soon!
4 out of 5
by A verified traveller from Tucson

Location and History

Posted 8-Jul-2017
Pros: Location (Central Park South).
Cons: The first floor should be reconfigured.
Location: Great location.
I've always wanted to stay at The Plaza. I'm glad I got the chance, but The Plaza today is not the same hotel as it once was. The Oak Room isn't even open to the public. If you want to stay close to Central Park, choose another (cheaper) hotel.
Comment from Hotel Management
9-Jul-2017 by Allison K. , Hotel Management
Thank you for taking the time to share a review following your recent stay at The Plaza. It is feedback such as this that will assist us in improving our offerings and services to better serve our guests in the future. We will ensure that your feedback is shared appropriately and hope to welcome you back again soon!
5 out of 5
by A verified traveller

Posted 12-Jun-2017 on Hotels
Comment from Hotel Management
20-Jun-2017
Thank you for your review!
5 out of 5
by Connie

Posted 2-Jun-2017 on Hotels
Fabulous
Comment from Hotel Management
20-Jun-2017
Thank you very much for your rating and review!
2 out of 5
by A verified traveller

Very bad service and no standard at all

Posted 22-May-2017
At the arrival the toilette was derty We will be waiting for the room service 1 hour and 20 minutes One day only was open a lobby bar, no more places for dinning and in the lobby bar they had an educational course with people talking loud They miss our shopping bags for a day Last day,in the breackfast restaurant we was waiting for 50 minutes for a french toast and a pancake No one care...
Comment from Hotel Management
9-Jul-2017 by Allison K. , Hotel Management
Thank you for taking the time to share your feedback following your stay at The Plaza! We are very disheartened to hear of the shortcomings experienced during your visit. We will ensure that this feedback is shared with the appropriate departments for internal follow up to prevent reoccurrence. Thank you once again for sharing these concerns with us as this will provide us with the opportunity to strengthen our procedures to better serve our guests in the future.
5 out of 5
by Jason

Posted 14-May-2017 on Hotels
Worth the price if you want to impress the Mrs
Comment from Hotel Management
9-Jul-2017
Thank you for taking the time to share a review of your stay at The Plaza, Jason! We are happy to hear that you were impressed with your stay and hope to welcome you back to our hotel again soon!