Reception
Check availability

Reviews of Nightcap at Ocean Beach Hotel

3.5 out of 5
Nightcap at Ocean Beach Hotel
259 West St (Cnr Trafalgar & West), Umina Beach, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 91 out of 306 reviews" "
Rating 8 - Good. 125 out of 306 reviews" "
Rating 6 - Okay. 58 out of 306 reviews" "
Rating 4 - Poor. 15 out of 306 reviews" "
Rating 2 - Terrible. 17 out of 306 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Neta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Bernadine

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find close to all the shops beach and restaurants
Stayed 1 night in Mar 2024

10/10 Excellent

ilias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location not far from the sea. Welcoming staff and clean
Stayed 2 nights in Mar 2024

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was large, clean and renovated. We couldn’t hear any noise from the pub downstairs. Parking is in an open car park next to the pub. The bathroom door rollers need readjustment or replacement. All else was very good at a very reasonable price. I would happily stay there again.
Stayed 1 night in Mar 2024

6/10 Okay

Marjorie

Stayed 2 nights in Jan 2024

10/10 Excellent

Cherylyn

Liked: Amenities
The room was spacious and clean. Staff super helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient location, we liked the bar atmosphere
Stayed 1 night in Feb 2024

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ocean Beach Hotel on Dec 20, 2023
Hi Rob,Thanks for taking the time to review our hotel!

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, quiet, food was good. Just a walk to most needed items.
Stayed 4 nights in Dec 2023
Response from Ocean Beach Hotel on Dec 20, 2023
Hi Sandra,Thank you for taking the time to review our hotel. See you next time!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ocean Beach Hotel on Dec 20, 2023
Hi John,Thanks for your review!

10/10 Excellent

Gregory

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and modern and good value and in an ideal position
Stayed 1 night in Dec 2023
Response from Ocean Beach Hotel on Dec 20, 2023
Hi Gregory,Thank you for your review, See you next time!

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms and good food
Stayed 1 night in Nov 2023
Response from Ocean Beach Hotel on Dec 20, 2023
Hi Garry,We are glad you enjoyed your stay. See you next time!

8/10 Good

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud music you can hear in the room so we went downstairs and joined in!
Stayed 1 night in Nov 2023
Response from Ocean Beach Hotel on Dec 20, 2023
Hi Melinda,Thank you for your review!

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for an event
Stayed 1 night in Nov 2023
Response from Ocean Beach Hotel on Nov 8, 2023
Thanks for taking the time to review our hotel!

4/10 Poor

Stephen

Liked: Cleanliness, property conditions & facilities
I was told before the stay the band would finish at 7pm on Saturday evening. In fact, the band finished soon after 11pm.
Stayed 2 nights in Oct 2023
Response from Ocean Beach Hotel on Oct 26, 2023
Hi Stephen, We had two sets of entertainers on that date. We do advertise all our entertainment on our website. I apologies for the miscommunication.Thanks Management

6/10 Okay

Nicola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was actually fine. However, we travelled with our young son,the room was directly above the pub, we could hear drunk patrons swearing and shouting in the early hours of the morning. Not that family friendly for that reason.
Stayed 2 nights in Oct 2023
Response from Ocean Beach Hotel on Oct 26, 2023
Hi Nicola, Sorry to hear we didn't meet your expectations but we do advertise that the hotel is located above the pub. If you were to book directly with us we would have answered all your questions and reminded you that you might experience noise due to the pub being in the same building as the hotel. Thank youManagement

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and ensuite was very clean and bright, e
Stayed 2 nights in Oct 2023
Response from Ocean Beach Hotel on Oct 6, 2023
Thank you for taking the time to review our hotel!

10/10 Excellent

Lon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Was pleasant, nothing flash but beds were comfortable and food downstairs was beautiful. Would go back no issues.
Stayed 1 night in Oct 2023
Response from Ocean Beach Hotel on Oct 4, 2023
Hi Lon,Thanks for taking the time to review our hotel!

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quite happy with our room very clean and spacious
Stayed 1 night in Oct 2023
Response from Ocean Beach Hotel on Oct 4, 2023
Hi Tina, Thanks for taking the time to review our hotel!

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ocean Beach Hotel on Oct 4, 2023
Hi Glenn,Thanks for taking the time to review our hotel!

8/10 Good

Glenn

Stayed 1 night in Sep 2023
Response from Ocean Beach Hotel on Oct 4, 2023
Hi Glenn,Thanks for taking the time to review our hotel!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry comfortable
Stayed 1 night in Aug 2023
Response from Ocean Beach Hotel on Oct 4, 2023
Hi Robert,Thanks for taking the time to review our hotel!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness
OK for one night transiting the area.
Stayed 1 night in Aug 2023
Response from Ocean Beach Hotel on Oct 4, 2023
Hi Mark Thanks for taking the time to review our hotel!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly and helpful , the room was clean and tidy , the price was reasonable and we enjoyed our stay
Stayed 1 night in Aug 2023
Response from Ocean Beach Hotel on Oct 4, 2023
Hi Kelly,Thanks for taking the time to review our hotel!

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic place clean rooms great food and staff will definitely stay again
Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was basic but very nice and convenient
Stayed 1 night in Jul 2023

10/10 Excellent

Jaye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pub. Clean comfortable room and very affordable
Stayed 1 night in Jul 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, comfortable bed and friendly staff
Stayed 1 night in Jun 2023

6/10 Okay

Henrietta

Stayed 2 nights in Jun 2023

8/10 Good

Nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient and nice enough. Loved the bistro downstairs and the staff
Stayed 1 night in Apr 2023

10/10 Excellent

Natasha

Stayed 1 night in Apr 2023
Response from OB Hotel on Apr 13, 2023
Thank you Natasha for your review

10/10 Excellent

Declan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free drink upon arrival.
Stayed 1 night in Apr 2023
Response from OB Hotel on Apr 13, 2023
Thanks for your review Declan, Glad you enjoyed your free drink.

10/10 Excellent

Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet, such a comfy bed!! & very clean. Great value for money, highly recommend staying here.
Stayed 1 night in Mar 2023

10/10 Excellent

Joseph

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay rooms were clean and comfortable everything was available in the one place
Stayed 1 night in Mar 2023
Response from OB Hotel on Apr 13, 2023
Thanks for your review Joseph.

10/10 Excellent

greg

Stayed 2 nights in Mar 2023
Response from OB Hotel on Apr 13, 2023
Thanks for your review Greg

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service!! I booked for wrong night. It was changed for us by Josh at front desk. He was extremely helpful & happy to help. Beautiful people. The rooms were clean & spacious. Food amazing. Walking distance to the beach.
Stayed 1 night in Feb 2023
Response from OB Hotel on Apr 13, 2023
Thanks for your review Donna, I will pass on your kind words to Josh.

8/10 Good

Bruce

Stayed 2 nights in Feb 2023
Response from Ocean Beach Hotel on Nov 8, 2023
Thanks for taking the time to review our hotel!

10/10 Excellent

Amanda

Stayed 1 night in Jan 2023

8/10 Good

Grace

Liked: Staff & service, amenities
Thanks for the 1 night stay on Monday. Checkin was easy and quick, after reading previous reviews I called to confirm the reservation before I left home. The rooms are all up a few flights of stairs so if you have mobility issues this hotel isn’t for you. The room itself was great. I did bring a few cleanliness issues and maintenance issues to the attention of staff via email today. The floor waste in the bathroom stunk, I covered it with a towel and thankfully the stench went away. The bed linen also had a big orange stain - maybe sauce - but I hadn’t seen it until I was going to bed after hours, so I couldn’t contact the staff to rectify. So I remade the bed in a way that I could avoid the mess. The room itself was bigger than I was expecting and the bathroom too!! The rain water shower head was luxurious. I noticed some glassware, mugs, spoons, kettle, iron, ironing board. But I was disappointed there weren’t any plates or a box of tissues. All in all though I would stay again!!

10/10 Excellent

PUROKU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it…..all of it, very beautiful and relaxing….. I only wish it had a kitchen to cook for my baby otherwise it’s worth the stay ❤️😇🙏🙏🙏
Response from Joshua on Jan 18, 2023
Hi Puroku, Thank you for your review, we appreciate the feedback. We apologies that the rooms don't include cooking facilities, however we are glad to hear that you enjoyed the rest of your stay with us. We hope to see you again soon.

10/10 Excellent

Andi

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Opening the door to our room was a pleasant surprise, it was spacious, clean and modern. Bed was comfortable, had air conditioning and a huge bathroom We stayed 3 nights as part of a 2 week roadtrip and it was one of our favourites. Would love to return some day. Only negatives been the staff were a little unfriendly, albeit efficient. A smile wouldn't go astray. And we were uncomfortable leaving the car in a public carpark. Other than that, perfect.
Response from Joshua on Jan 18, 2023
Hi Andi, Thank you for taking the time to leave a review, we appreciate the feedback. We are glad to hear you enjoyed the hotel and amenities and we apologies that the staff weren't as pleasant as they could have been, we typically receive great reviews regarding our teams friendliness and enthusiasm. I will pass your feedback onto the rest of the team and we will look at how to address this going forward. We hope to see you again soon.

10/10 Excellent

Clement, Latham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location and close to beach.
Stayed 1 night in Jan 2023
Response from Joshua on Jan 18, 2023
Hi Clement, Thank you for leaving a review. We are glad to hear you enjoyed the area. We hope to see you again soon

8/10 Good

Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, well presented, conveniently located, friendly.
Response from Joshua on Jan 18, 2023
Hi Penny, Thank you for your feedback. We are glad to hear you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Dean

2/10 Terrible

Wayne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We had no towels even after asking for them, stained sheets. Staff were friendly enough but not enough engaged, 2 hr wait for food, not good enough
Response from Joshua on Jan 18, 2023
Hi Wayne, Thank you for taking the time to leave feedback. I sincerely apologise for your negative experience; We are working closely with our suppliers to ensure we don't have ongoing issues with guests waiting on our staff for linen while our staff waits for a delivery. Again, I apologise for your experience and thank you again for your feedback.

8/10 Good

Shelley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from The team at Nightcap at Ocean Beach Hotel NSW on Jan 5, 2023
Hi Shelley, Thank you for taking the time to leave a review, we appreciate the feedback.We hope to see you again soon.Warm regards,

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and accommodation for a slightly earlier check in. Staff very helpful ensuring we had everything we needed. Lovely stay.
Response from The team at Nightcap at Ocean Beach Hotel NSW on Jan 5, 2023
Hi Kathryn, Thank you for taking the time to leave such a kind review, we appreciate the feedback. We hope to see you again soon.Warm regards,

10/10 Excellent

Rodney

Stayed 1 night in Oct 2022
Response from Joshua on Oct 26, 2022
Hi Rodney, Thank you for leaving a review. We hope to see you again soon.

10/10 Excellent

Mahinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2022
Response from Joshua on Oct 26, 2022
Hi Mahinda,Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Kerryn

Stayed 1 night in Oct 2022
Response from Joshua on Oct 26, 2022
Hi Kerryn, Thank you for taking the time to leave your feedback. We appreciate it and we hope to see you again soon.