Reception

Reviews of Up Rooms Vic Hotel

4 out of 5
Up Rooms Vic Hotel
Passatge Can Mastrot, S/N, Vic

Reviews

8.8

Excellent

Rating 10 - Excellent. 89 out of 190 reviews" "
Rating 8 - Good. 90 out of 190 reviews" "
Rating 6 - Okay. 9 out of 190 reviews" "
Rating 4 - Poor. 2 out of 190 reviews" "
Rating 2 - Terrible. 0 out of 190 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ziad, Voluntari

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal
Stayed 1 night in Feb 2024

6/10 Okay

JIAN

Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Management on Aug 17, 2023
Thanks you so much for your opiniom. It is a great new for us.

10/10 Excellent

Elwyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly receptionist who helped me find the parking and recommended a nice restaurant when I arrived late at night. The hotel was modern, clean and very comfortable. In a great location near the center of town.
Stayed 1 night in Aug 2022
Response from The Management on Sep 6, 2022
We are glad to hear that. We apreciate your time explaining your experience. Kind regards !

10/10 Excellent

Christopher

Stayed 1 night in Jul 2022
Response from La Dirección on Aug 1, 2022
Le agradecemos su opinión. Un cordial saludo,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Lovely hotel with excellent breakfast ; staff were very helpful and accommodating.
Stayed 3 nights in Jun 2022

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Easy check in. Breakfast was delicious. Would definitely stay here again if I was ever in Vic.
Stayed 1 night in Jan 2022

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from The Management on Dec 9, 2019
Thanks you very much ! It's a pleasure.

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from The management on Dec 9, 2019
Thank you so much. Kind regards,

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from The Management on Dec 5, 2019
Dear guest, We want to thank you very much for your opinion. Kind regards ,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from La dirección on Nov 18, 2018
Muy agradecidos por sus comentarios y tiempo empleado.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from The management on Nov 12, 2018
We want to thank you for your comment. That is something that encourage at màximum to go on the same way. Kind regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in central Vic
The hotel was very comfortable, very central and close to the market square with lots of good restaurants. The staff were very helpful and the breakfast was perfect. We would definitely go there again.
Stayed 1 night in Sep 2018
Response from The management on Nov 16, 2018
I am glad to know your opinion about our staff and hotel. That is a good way to encourage us to go on working on that way.

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but pricey
Overall a very pleasant stay. The hotel is very close to the plaza mayor and all the bars, restaurant and shops. The parking is expensive, but spaces are hard to find.
Stayed 4 nights in Oct 2018
Response from The Management on Nov 5, 2018
We want to thank you for your time and for givins us your opinion about our services. Just let you know that our hotel is situated in the city center of Vic, and our parking fee is less than the rest of Public Parkings you can find surrounding the hotel. We are glad to know that our effort has a recognition. Kind regards and hope to see you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. Staff is very friendly, informed and gentle
Stayed 1 night in May 2018
Response from Management on May 8, 2018
We are pleased to know that our guest have a good experience. We shall go on the same way. KIND REGARDS,

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vic Hotel
Comfortable Hotel, convenient to Vic Center. Should be a very nice hotel once the rooms are upgraded.
Response from The Management on Apr 30, 2018
Dear client, Thanks for your comment. We are working on that, and we have just beginned a remodelation of three rooms more. Step by step, we will have a mplete refurbished hotel.

10/10 Excellent

BRUCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel...
Response from Up Rooms Vic team on Apr 6, 2018
Dear guest, Thank you for your opinion about our establishment. It will be great to have you back. Best regards,

10/10 Excellent

Salter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and delicious breakfast.
From the moment we arrived, the service was excellent, on the front desk and in the restaurant. The room was comfortable and the hotel close to all amenities. The hotel breakfast was delicious with so many different options, cooked breakfast, meats, cheeses, pastries, amazing fruit juices and also gluten free options, it was the best hotel breakfast i have had in a long time.

10/10 Excellent

Deborah, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great value and service!

8/10 Good

Lesley

Liked: Property conditions & facilities
Unfortunately this is really a business hotel and therefore when we arrived down a bit later (9.30) for breakfast, there was very little left and no sign of a waiter for the first 15 minutes.

8/10 Good

ANDY, Farnborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We stayed here for 3 weeks whilst working on a project. Very happy with the hotel. Staff took good care of us. Central location. Will stay again.

8/10 Good

larisa, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, helpful staff
Not much to do I Vic, but the hotel was very nice. The only thing is there are 2 bed lamps and no central one, it was quite dark.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel in the centre of town.

8/10 Good

Paul, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in great location.
Stayed for two nights, mainly to experience the Saturday markets, but had the pleasure of seeing the music festival. Hotel is in a very good location, being close to the old square and an easy walk to train and bus stations. Staff were very friendly and helpful...breakfast was excellent.

10/10 Excellent

SJD21704, Frederick, MD USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
The front desk clerk was helpful, spoken beautiful English and had us quickly checked-in and heading to our room. The room was very spacious, clean and comfortable. They even offer a selection of cell phone chargers for guests to borrow. The recommended Italian restaurant around the corner was delicious. The hotel is conveniently located near the city center but is a bit tricky to find. The directions I printed from Google and MSN maps helped us get to the general area but it was the name on a street sign that got us to the destination. The entrance is on a pedestrian mall and cars parked on the street added to the challenge of an easy arrival and check-in. Fortunately a kind gentleman directed us to the correct parking garage and the desk clerk answered the phone to open the garage door. Once inside the garage you'll need to tote your bags up a flight of stairs and across the plaza to reach the hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jaume

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Els coixins massa grans, incómodes.La reste molt b
Stayed 1 night in Dec 2023

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable
Todo perfecto, personal muy amable y eficiente
Stayed 1 night in Dec 2023

10/10 Excellent

Mireia

Stayed 1 night in Dec 2023

8/10 Good

ENRIQUE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación
Stayed 1 night in Nov 2023

8/10 Good

Jose Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bastante bien, la atencion de Josep Maria muy bien, el cuarto limpio y bien ubicado. Dos detalles, el airre acondicionado solo daba aire caliente y me explicaron que es por que inicia el frio, pero yo tenia un poco de calor. La habitacion olia un poco a drenaje y tapando los desagues de lavabos y tina mejoro
Stayed 1 night in Nov 2023

8/10 Good

Eva-Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

8/10 Good

Silvia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service
Muy bien situado, cerca del centro.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtigt godt hotel.
Hyggeligt lille hotel med god komfort, god service og venligt imødekommende personale, et rigtigt rart sted at være. Vi var dog uheldige at få værelse ud til vejen lige overfor et spillested (pool) hvor der ofte var gæster ude og ryge og snakke. Men ikke mere end et par ørepropper kunne klare. Vi synes dog at plads i parkeringskælderen var dyr, 100 kr pr. døgn. Hotellet lå tæt på den meget hyggelige by, Vic, er der bl.a. jernbane til at komme rundt i Katalonien.
Stayed 7 nights in Sep 2023

10/10 Excellent

danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une excellente adresse
Très bon accueil à la réception par une personne parlant un français impeccable. Tout est très bien dans cet hôtel: proximité du centre ville,chambres…. Le petit déjeuner est abondant,varié avec des produits de qualité. Seul petit problème:le parking assez facile tout de même en octobre.
Stayed 1 night in Oct 2023

8/10 Good

Cord Reinke

Liked: Cleanliness, staff & service, property conditions & facilities
Gute Lage
Stayed 1 night in Oct 2023

10/10 Excellent

GUSTAVO

Liked: Cleanliness, staff & service, property conditions & facilities
xxxxx
Stayed 1 night in Jul 2023
Response from La Dirección on Aug 2, 2023
Muchas gracias por su valoración.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bueno
buen hotel bien ubicado, le falta estacionamiento
Stayed 8 nights in Jul 2023
Response from La Dirección on Jul 26, 2023
Apreciado cliente, No sé si hubo algún mal entendido. Disponemos de un servicio de parquing, justo debajo del hotel, en el pasaje. Tiene un coste añadido de 17,00 por noche, pero se puede utilizar todo el día y salir y entrar cuando necesite.Muchas gracias por su aportación,

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien pero falta estacionamiento
Le falta estacionamiento
Stayed 1 night in Jul 2023
Response from La Dirección on Jul 26, 2023
Apreciado cliente, No sé si hubo algún mal entendido. Disponemos de un servicio de parquing, justo debajo del hotel, en el pasaje. Tiene un coste añadido de 17,00 por noche, pero se puede utilizar todo el día y salir y entrar cuando necesite.Muchas gracias por su aportación,

8/10 Good

marie

Stayed 1 night in Jun 2023
Response from La Dirección on Jul 26, 2023
Agradecemos su opinión. Reciba un cordial saludo,

10/10 Excellent

Rigoberto

Stayed 1 night in Jun 2023
Response from La Dirección on Jul 26, 2023
Agradecemos su opinión. Reciba un cordial saludo,

8/10 Good

Rigoberto

Stayed 1 night in May 2023

10/10 Excellent

Fanny

Stayed 1 night in May 2023
Response from The Management on May 29, 2023
Thank you so much for your opinion. Kind regards.

10/10 Excellent

ARIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel. Con parking a 30 metros
Muy buen hotel. Con parking a 30 metros
Stayed 1 night in May 2023
Response from La Dirección on May 29, 2023
Muchas gracias por su opinión.

8/10 Good

Erkki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from La Dirección on May 29, 2023
Agredecemos su valoración. Un saludo,

10/10 Excellent

Fedele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from La Dirección on Jun 1, 2023
Muchas gracias por su opinión. Un cordial saludo,

6/10 Okay

ANA

Travelled with family
Disliked: Staff & service, amenities
Me gusto: Bien situado No me gusto: Para ser un 4 estrellas, no tiene servicio de bar ni parking en el edificio.
Stayed 2 nights in Mar 2023
Response from La Dirección on Jun 1, 2023
Agradecemos su comentarios, comentarle que cómo bién dice, el hotel tiene 4 estrellas y eso indica que sí disponemos de estos servicios. Lamentamos que no los haya podido disfrutar, tenemos una acuerdo con el Parquing Can Mastrot, justo debajo del hotel y por las tardes tenemos nuestro Snack Corner abierto gratuito para los clientes. Desconozco si ha habido un mal entendido pero estos servicios los tenemos claramente. Muchas gracias,