Sauna

Reviews of Mercure Hotel Offenburg am Messeplatz

4 out of 5
Mercure Hotel Offenburg am Messeplatz
Schutterwaelder Str. 1a, Offenburg, BW

Reviews

8.0

Very good

Rating 10 - Excellent. 184 out of 615 reviews" "
Rating 8 - Good. 275 out of 615 reviews" "
Rating 6 - Okay. 107 out of 615 reviews" "
Rating 4 - Poor. 36 out of 615 reviews" "
Rating 2 - Terrible. 13 out of 615 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gisell

Liked: Cleanliness, staff & service, property conditions & facilities
We will liked to have two pillows each of us
Stayed 1 night in Dec 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Frank

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It's an older hotel but still good quality. It was quiet and close to the cute town.
Stayed 5 nights in Apr 2023

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel on edge of town.
The hotel was good on the edge of town. The parking was 12€. Good breakfast.
Stayed 1 night in Aug 2021

10/10 Excellent

guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Great property. Friendly staff welcoming you with a smile, good clean rooms. Good choice of food and room service.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad but Expedia does not say u ll end Up paying €12 per day for parking
Stayed 3 nights in Aug 2020

10/10 Excellent

ROGER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel I recommend
We had a very nice stay at the Mercure Hotel in Offenburg. The beds were very comfortable, but the rooms were just a little bit small. Overall, we had a great stay.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The air conditioning made a terrible noise so I had to change room. Some neighnours made big noose in the middle of the night. Parking was 12€, I was expecting the parking to be part of the room cost
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Moldovan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Dries

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to all higways
Stayed 2 nights in Aug 2019
Response from The Mercure Hotel Team on Oct 9, 2019
Dear Guest, Thank you so much for your positive feedback. We are glad that you had a great stay with us. We are looking forward to welcoming you once again.

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good location, good and clean room and bathroom, nice swimming pool, parking cost €10 a day, wifi was pretty bad in our room. I’ll definitely recommend.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Hans-Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place was very clean, the staff was very kind, the amenities were enough, but there really was no exercise room. There is only a bike and treadmill.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that the hotel has a pool is a nice bonus
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Charged extra for parking. No breakfast included in the already inflated price for what it is Room was worn and not as clean as should be expected. Overall a very poor considering the price tag.
Stayed 1 night in Jan 2019

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice and quite hotel, easily accessible and convenient.
Stayed 1 night in Nov 2018

6/10 Okay

Ian

Disliked: Cleanliness, room comfort
Meh...
Pillows were terrible. One pillow per person and it was about as thick as a piece of paper.
Stayed 1 night in Oct 2018

10/10 Excellent

Andrew

Excellent stay
Very good hotel, excellent modern rooms, indoor pool on 5th floor is great. Super breakfast and restaurant, friendly staff.
Stayed 2 nights in Aug 2018

8/10 Good

Gladys, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staff. We love the swimming pool specifically.
Stayed 1 night in Aug 2018

8/10 Good

Dan, Stoke, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Nice hotel, good value rooms - probably due a refurbishment in the next couple of years as slightly dated. Parking costs €10 per night. Shell garage directly opposite hotel selling snacks and beers!
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
good stay. best stay in Offenburg, but need the AC to cool in summer. AC only heated.
Stayed 10 nights in Jun 2018

6/10 Okay

Geert

Liked: Cleanliness, property conditions & facilities
Breakfast was very early out. And there was no refill and too few workers for good assist.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel’s location is just right for us on our drive back to Bern. The room is spacious and clean. Restaurants are also nearby. Perfect choice
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop off hotel
If you are looking for a quick stop close to Autobahn 5 then this works well
Stayed 1 night in Aug 2017

4/10 Poor

DWC , jersey ci

Disliked: Property conditions & facilities
Expensive and not very helpful management
We took over many rooms in this hotel and everyone was disappointed in the service offered. this was not the fault of the staff who did their best but management for being intransient. some of the problems included our event finished late and we were promised a bar service until 2am. This had to be battled for every night Not enough staff on duty to cater for our needs People being told that 10 people were too much for a meal a la carte so had to have buffet being informed on the 1st day that cleaning took 5 days to return No laundry bags in the room as they had run out toilet in room did not flush properly and took then 3 visits to sort out Fridge in room only just working airconditioning sub standard although it was a very hot week cockroaches in at least 2 of the rooms that we took the location is superb and offenburg council wish us to return , however unless the hotel improves considerably on price, attitude and services, this will influence our decision. please , let us be clear. The bar staff on duty and reception did everything they could to make our stay enjoyable, it was management changing what they had promised and not solving problems that was the problem. the hotel is a standard congress hotel worth 3 stars not 4
Stayed 1 night in Jun 2017

2/10 Terrible

Iulian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not like other Mercure Hotels
This hotel has a 3* general feeling, more like Ibis and not Mercure. I am a big fan of Mercure but this hotel was disappointing. It is dirty and outdated, I hat a bad smell in the room and reception staff refused to change the room. No proper heating, I was literally freezing during the night. No mini bar, lack of everything you would be used to in a 4* hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Town
Nice location within walking distance of the town's centre and restaurant options.
Response from General Manager on Oct 9, 2016
Dear valued guest, thank you for taking your time to rate your stay after your departure! We are glad you enjoyed your stay at our hotel. We are happy that you found the location convenient for your stay in Offenburg. We would be happy to welcome you back at the Mercure Hotel Offenburg am Messeplatz. Yours Andreas Kahl Front Office Manager on behalf of Anja Hillerich (General Manager)

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good
It was a very good stay. The food at the restaurant wassome ofthe best we have had.
Response from General Manager on Oct 9, 2016
Dear valued guest, thank you for taking your time to rate your stay after your departure! We are glad that you enjoyed your stay with us. Thank you for highlighting our restaurant as one of the best you visited during your trip! We would be happy to welcome you back at the Mercure Hotel Offenburg am Messeplatz. Yours Andreas Kahl Front Office Manager on behalf of Anja Hillerich (General Manager)

8/10 Good

Anthony, Stamford Bridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Passing through on our way to Italy. Very good stop over.

8/10 Good

Jonas

Liked: Cleanliness, staff & service

10/10 Excellent

Ladislav, Prague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy bed and very good breakfast
We stayed for 1 night going to France. Good breakfast, helpful staff.
Response from Mercure Offenburg on Feb 29, 2016
Dear Ladislav,, We very much appreciate your comments regarding your stay at the Mercure Offenburg AM Messeplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Team from the Mercure Offenburg Am Messeplatz

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for brief overnight stay.
Very good standard Mercure hotel. Great food in the restaurant. You need a diploma to understand how to work the coffee machine but persevere as the end result is very good.

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Inge Suryani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Excellent service !
+Great hotel, great pool, excellent staff, excellent service the staff help me to call Germany Rail to help me with train tickets problems, they even have free computer with printer at lobby. -no main attraction nearby, not sure if the heater in the room work/not, stay if only you have car

10/10 Excellent

KBAB

Liked: Cleanliness, staff & service, room comfort
Excellent location
The location is very good, parking can be an issue, breakfast is absolutely nice.

8/10 Good

Emma, Leeds

Liked: Cleanliness, property conditions & facilities
Good for short break, far from train station
Quite standard hotel, good place to rest for the night. Little bit out of the way of the town centre and a bit of a walk from the train station. However Offenburg isn't very big so it's easy enough to find. One of few Germany hotels that offer milk with coffee. Nice enough for a short break, nothing special.

6/10 Okay

Luca, Terni

Liked: Cleanliness, property conditions & facilities, room comfort
Quite good hotel
Too expensive the parking and the breakfast!

10/10 Excellent

Vladi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Good hotel, nice rooms and pretty good location near supermarket and city center

10/10 Excellent

Allan, Llanelli,Wales.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but location is in an industrial area.
We had a weekend break here. Everything was great exept the location. No views of the black forest only of factories and roads. However, it was only ten minutes walk from Offenburg center and there is cycle hire outside the hotel. The city is really nice and there are a lot of typical German towns and villages nearby. We visited the Rhine and Europa World which wet not so far away. Overall a beautiful place and i would visit again but would stay in Offenburg next time.

8/10 Good

Jim, Austin, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but breakfast was expensive.
The hotel is very nice and convenient to the old town. We felt that 17 euros was too much. They have a good and safe parking lot.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with nice pool
Good base for exploring Strasbourg and Black Forest Region.

10/10 Excellent

mark, Bexhill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
triffick
Excellent hotel, worth a visit or two. In house restaurant very good, friendly helpfully staff. Will return. Well done and thanks

10/10 Excellent

Jorgen Berg, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value
have used this hotel several times now when driving from Imuiden in Holland to italy. Perfectly situated as a half way house. Good food and friendly sevice. Clean and tidy.

10/10 Excellent

Brad, Salida, Co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great pool
Our family stayed here only one night, but it was excellent. Staff were very helpful and friendly. The pool was located on the top floor and had a nice view of the Black Forest. The room amenities were great too. Maybe it's just me, but I have never stayed in a hotel where they provided free coffee, juice, bottled water, Coke, lots of snacks and beer too! That was really nice. We wish every hotel would do this. All in all, we really enjoyed this hotel. Very comfortable and quiet too.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ara

Liked: Cleanliness, property conditions & facilities, room comfort