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Reviews of hotelVetro Iowa City, Tapestry Collection by Hilton

3.5 out of 5
hotelVetro Iowa City, Tapestry Collection by Hilton
201 S Linn St, Iowa City, IA

Reviews

8.4

Very good

Rating 10 - Excellent. 352 out of 785 reviews" "
Rating 8 - Good. 262 out of 785 reviews" "
Rating 6 - Okay. 95 out of 785 reviews" "
Rating 4 - Poor. 50 out of 785 reviews" "
Rating 2 - Terrible. 26 out of 785 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Shelly

Disliked: Staff & service, property conditions & facilities
Flooding room caused us to be moved to another hotel then returned day two and trouble getting room size we needed. Then staff entered our room unannounced. Was a rough weekend for staff and us
Stayed 2 nights in Apr 2024
Response from Hilton Management on Apr 15, 2024
We appreciate your business.

6/10 Okay

allison

Travelled with family
Usually have had good experience here (I’ve stayed multiple times), but this stay had flaws. Broken shade so sun blazed in window at 6am, very cold and temperature wouldn’t adjust, terrible water adjustment in shower, broken tiles in shower, generally a bit grubby. Love this location, but maybe needs some attention. Definitely loud street noise until early am when your windows face the downtown area walkway.
Stayed 2 nights in Apr 2024
Response from Hilton Management on Apr 15, 2024
We appreciate your business.

8/10 Good

Diane

Travelled with family, Travelled with pets
Excellent location. Walkable to university, shops, and dinning. Hard to adjust air temp.
Stayed 1 night in Mar 2024
Response from Hilton Management on Apr 15, 2024
We appreciate your business.

10/10 Excellent

Raymond

Great parking and centrally located. Personable staff.
Stayed 1 night in Mar 2024
Response from Hilton Management on Mar 28, 2024
Thank you, Raymond. We appreciate your feedback.

2/10 Terrible

Verton

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Management on Mar 28, 2024
Greetings, Verton. Our goal is to provide exceptional hospitality with a safe and comfortable stay for our guests. On behalf of the entire hotelVetro team, we are sorry to see that we did not execute this experience for you. We are determined to make this right and hope you give us another try next time you are in Iowa City. Thank you for taking the time to leave this feedback. We appreciate you greatly.

10/10 Excellent

Cara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet
Stayed 2 nights in Mar 2024
Response from kayla on Mar 25, 2024
Thank you for feedback!

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very near campus
Stayed 1 night in Mar 2024
Response from kayla on Mar 25, 2024
Thank you for feedback!

6/10 Okay

Kregory

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The rooms were very clean, updated, and nicely furnished. I did however get the wrong room. I booked a room with a balcony/deck to the outside. Our room had no deck or door to the outside. It was booked for the view, it was my first time showing my wife Iowa City. Slight disappointment, alas we enjoyed ourselves.
Stayed 1 night in Mar 2024
Response from kayla on Mar 25, 2024
Thank you for feedback!

8/10 Good

Carrie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to wait an hour and half past check in time because our room wasn’t ready.
Stayed 1 night in Feb 2024
Response from Hilton Management on Mar 18, 2024
Carrie, I am very sorry to hear this. I appreciate you leaving these concerns with me. We hope to make your next visit a better one.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Management on Mar 18, 2024
Thanks Stephanie!

10/10 Excellent

Molly

Liked: Staff & service
It was good
Stayed 1 night in Mar 2024
Response from Hilton Management on Mar 18, 2024
Love to see this, Molly! Take care!

10/10 Excellent

Leighton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and the room was super awesome and clean!
Stayed 1 night in Mar 2024
Response from Kayla on Mar 15, 2024
Thank you for your feedback!

10/10 Excellent

Francine

Travelled with family
Liked: Amenities
As always the location is great for downtown walking . Lots of restaurants near by . Love the glass windows . Friendly staff
Stayed 1 night in Mar 2024
Response from Kayla on Mar 14, 2024
Thank you for your feedback!

4/10 Poor

Robert

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
Robert, I’m disheartened to see your review. Please reach out to us so we can make this situation better.

8/10 Good

Geovany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Iowa city and overall I loved the stay. We stayed 2 nights. The first night there was some construction going on or something that woke us up , but besides that everything was perfect l. The staff are super friendly and really nice!
Stayed 2 nights in Feb 2024
Response from Hilton Management on Feb 25, 2024
Thank you!

6/10 Okay

Patti, Bettendorf

Travelled with partner
Liked: Cleanliness, staff & service
The location of this hotel is very convenient if you want to have access to the ped mall. Had an issue with the parking validation but the hotel removed the charge from our card. My only complaint is the beds and too firm and if you’re a side sleeper it’s hard to get comfortable. There is no carpet in this hotel. It’s all concrete floors which makes it pretty echoey in the halls.
Stayed 1 night in Feb 2024
Response from Kayla on Feb 19, 2024
Thank you for your feedback!

10/10 Excellent

Leighton

Liked: Amenities
Great stay! Friendly customer service. Very nice rooms!
Stayed 1 night in Feb 2024
Response from Hotel Vetro on Feb 15, 2024
Thank you for taking the time to leave us a review! I am so glad you enjoyed your stay with us, we hope to see you again soon!

10/10 Excellent

Carina, Stanwood

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how the balcony was spacious and clean.
Stayed 1 night in Feb 2024
Response from Hotel Vetro on Feb 5, 2024
Carina, Thank you so much for taking the time to leave us a review! I'm so glad you enjoyed your balcony. We hope to see you again soon!

10/10 Excellent

jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to UI and downtown. Clean rooms with comfortable beds.
Stayed 1 night in Jan 2024
Response from Hilton Management on Jan 29, 2024
Thank you for the review!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location! You walk to most anything you would want to do sports events, restaurants and pubs. The hotel is very nice and the staff was super friendly and helpful! I felt like I was at home!
Stayed 1 night in Jan 2024
Response from hotelVetro Management on Jan 16, 2024
Love to hear this, Robert. We hope we get to welcome you again soon!

8/10 Good

Yalixa

Liked: Cleanliness, property conditions & facilities
I like the room and the location. I didn’t like the the house keeping woman constantly knocking on my door at 11:40 am when the check out is at 12.
Stayed 2 nights in Dec 2023
Response from hotelVetro Management on Jan 16, 2024
Thank you for sharing this feedback with us. I am sorry to hear about your poor experience with our housekeeping team. We will ensure our team members are not knocking on doors until checkout. We hope you try us again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Vetro on Jan 4, 2024
Hi Victoria! Thankyou for taking the time to leave us a review! I'm so glad to see that you enjoyed your time here with us! We hope to see you again sometime soon!

8/10 Good

James

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a decent stay. I was shocked that the front desk clerk who checked us in could not give directions to the parking ramp that the hotel contracts with for their guests. It was a municipal/ramp two buildings from the hotel. I will be back several times in the next few much. For the price and location the hotel cannot be beat.
Stayed 1 night in Dec 2023
Response from Management on Jan 1, 2024
Thanks for the feedback!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from hotelVetro Management on Dec 27, 2023
Thanks for the review, Jean! We appreciate your business.

10/10 Excellent

Christopher, Council Bluffs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Vetro on Jan 4, 2024
Hi Christopher! Thankyou for taking the time to leave us a review! I'm so glad to see that you enjoyed your stay with us, We hope to see you again soon! Happy New Year!

6/10 Okay

Amy

Travelled with family
Liked: Staff & service
Could be so much better
The location is great - right downtown in the pedmall so you’re walking distance to bars, restaurants, and campus. Our room (on the 4th floor) had a view of air conditioners, ventilation system and other industrial looking structures. Looking down, we had a great view of the dumpster and loading docks. Everything could have just been better. The pictures in the hall had fallen off the mats, a couple lights were out, the thermostat in our room wasn’t working great, one of the shades was broken and wouldn’t go up, the dishes from the prior occupant were still in the dishwasher, the toiletries weren’t replenished, and when they did come in to drop off new towels, they put them on the kitchenette counter by the dirty cups. There was nothing horrible, but all of these little things just made it less than what it could have been. Staff was friendly.
Stayed 3 nights in Nov 2023
Response from Vetro Management on Dec 14, 2023
Thank you for providing this feedback, Amy. We appreciate your honesty and hope to provide a better stay next time you stay with us.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Vetro Management on Nov 16, 2023
Thanks for the review, Matthew!

10/10 Excellent

christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Vetro Management on Nov 14, 2023
Thank you for the review!

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023
Response from Vetro Management on Nov 14, 2023
Thank you for the review!

10/10 Excellent

Vickie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Vetro was within walking distance of everything & everywhere we wanted to see & do this weekend. Fantastic hotel and area!!
Stayed 2 nights in Nov 2023
Response from Kayla on Nov 6, 2023
Thank you for your feedback!

10/10 Excellent

Tristen

Liked: Cleanliness, staff & service, property conditions & facilities
Most friendly staff I’ve met at a hotel.
Stayed 2 nights in Oct 2023
Response from Kayla on Nov 1, 2023
Thank you for your feedback.

10/10 Excellent

Jeanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing downtown location!
Such a great walkable location in Iowa City. We stayed in a corner room with lots of windows and I appreciate this hotel room had a shower and tub! Very helpful and friendly front desk staff.
Stayed 6 nights in Oct 2023
Response from Kate on Oct 31, 2023
Jeanna, Thank you so much for taking the time to leave us a review. I'm so glad you enjoyed your stay with us! I hope we have the opportunity to have you as our guest again sometime in the future!

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kate on Oct 30, 2023
Christina, Thank you so much for taking the time to leave us a review. I'm so glad you enjoyed your stay here with us at HotelVetro. It was a pleasure to have served you, we appreciate your recent business. We hope to have the opportunity to have you as our guest again in the future.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. The modern decor seemed a little cold. Just not for me but that’s my only complaint. Also didn’t like the sliding door for the bathroom.
Stayed 2 nights in Oct 2023
Response from Kate on Oct 24, 2023
Hi Karen, Thank you for taking the time to leave us a review and provide us feedback. I'm glad you enjoyed the location! Thank you for staying with us and we hope to have the opportunity to see you again.

6/10 Okay

Matthew, FRANKLIN

Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff. But our toilet didnt work and they had no one to repair it and no alternative room for us! One or the other please!
Stayed 2 nights in Oct 2023
Response from Kate on Oct 22, 2023
Thank you for taking the time to leave us a review. I am so sorry to hear about the issue you had with the toilet and having no solution. I will be sure to address this with staff to make sure this doesn't happen again. Thank you for bringing this to our attention.

10/10 Excellent

Kathleen

Such a perfect location and such nice people.
Stayed 1 night in Oct 2023
Response from Kate on Oct 11, 2023
Kathleen, Thank you so much for taking the time to leave us a review! I'm glad you enjoyed your stay!

10/10 Excellent

Natalie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kate on Oct 11, 2023
Thank you so much for taking the time to give us a review! I'm glad to see you enjoyed your stay! I hope we have the opportunity to have you stay here with us again sometime soon!

10/10 Excellent

Kevin

Travelled with partner
The staff was friendly and helpful. We had a nice stay.
Stayed 1 night in Oct 2023
Response from Kate on Oct 11, 2023
Thank you for taking the time to leave us a review! I'm glad you enjoyed your stay and I hope we have the opportunity to have you stay with us again!

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kayla on Oct 8, 2023
Thank you for the feedback

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great location, nice staff. Rooms are spacious and comfortable.
Stayed 2 nights in Sep 2023
Response from Kayla on Oct 3, 2023
Thank you for your feedback

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the views and windows, LOVED the bath tub and kitchen suite!
Stayed 2 nights in Sep 2023
Response from Kayla on Oct 3, 2023
Thank you for your feedback

4/10 Poor

Caleb

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities
A few things I did not like about my stay where when we arrived we had to wait a little longer to get a room, everyone wanted to take a shower and there where only two towels in the room. If you’re coming here with friends or family do be warned the bathrooms offer no privacy at all. I did like how close it was to all the bars and night time fun Iowa city has to offer and it was about a 25 minutes walk to Kinnick.
Stayed 1 night in Sep 2023
Response from Kayla on Sep 24, 2023
Thank you for your feedback

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with a kitchen, loving area and large outdoor private deck. We’ll definitely stay there again!
Stayed 1 night in Sep 2023
Response from Kate on Sep 19, 2023
Hi Kristin, Thank you so much for taking the time to write a review. I'm so glad you enjoyed your stay with us. We look forward to having you stay with us again.

4/10 Poor

Vanessa, Tucson

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very nice place but has a plugged sink and reported immediately, staff at the desk really didn’t care. Kept asking and nothing was ever done, needed towels, same response. Just sad to see where customer service is today.
Stayed 2 nights in Sep 2023
Response from Kate on Sep 19, 2023
Hi Vanessa, I am so sorry to hear about your experience when staying with us and the lack of customer service that was provided to you. It is our goal to make sure we all go above and beyond for our guests. Thank you for bringing this to our attention. I hope we have the opportunity to serve you again sometime in the future and show you how great we really are.

8/10 Good

Kaia

Stayed 2 nights in Sep 2023
Response from Kayla on Oct 8, 2023
Thank you for the feedback

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kayla on Sep 17, 2023
Thank you for your feedback.

10/10 Excellent

Jeremy, Moline

Liked: Cleanliness, staff & service, property conditions & facilities
There was some construction that started at 6:00 am, but that is not the fault of the hotel. I would highly recommend this place. There are a lot of restaurants and shipping areas within walking distance.
Stayed 1 night in Sep 2023
Response from Kayla on Sep 17, 2023
Thank you for your feedback.

8/10 Good

Diane

Stayed 3 nights in Sep 2023
Response from Kayla on Oct 3, 2023
Thank you for your feedback

6/10 Okay

Elanni

Disliked: Property conditions & facilities
Sad.
Definitely disappointing. Everything was either falling apart, dirty or missing. Like no blinds on the windows.
Stayed 2 nights in Sep 2023
Response from Kayla on Sep 17, 2023
Thank you for your feedback.

8/10 Good

Kaia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The lobby smells bad.
Stayed 1 night in Sep 2023
Response from Kayla on Sep 3, 2023
Thanks for staying with us. We appreciate your feedback!