Reception

Reviews of Tsai Hotel and Residences

3 out of 5
Tsai Hotel and Residences
11 Wilson St., Lahug, Cebu

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 206 reviews" "
Rating 8 - Good. 90 out of 206 reviews" "
Rating 6 - Okay. 28 out of 206 reviews" "
Rating 4 - Poor. 15 out of 206 reviews" "
Rating 2 - Terrible. 9 out of 206 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Benjie

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Stevo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendlyl staff
Stayed 5 nights in Nov 2023

10/10 Excellent

ROMEO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheapest
cheapest and clean
Stayed 3 nights in Oct 2023
Response from RACHEL on Nov 25, 2023
Thanks for staying with us and it's our pleasure to accommodate you again in the future. We appreciate your feedback! :)

10/10 Excellent

Danine

Stayed 5 nights in May 2023
Response from CHRISTA on Jul 24, 2023
Thanks for staying with us and it's our pleasure to accommodate you again in the future. We appreciate your feedback! :)

2/10 Terrible

Mathias Stephan

Business traveller
Disliked: Cleanliness, staff & service, amenities
There was absolutely nothing to like.
Stayed 10 nights in Mar 2023
Response from JULIE on Aug 26, 2023
We do apologize that we didn't meet your expectations. We look forward to accommodate you again in the future!

6/10 Okay

Veronica

Liked: Cleanliness, staff & service
staff are good but can’t sleep the whole night dogs are barking.
Stayed 1 night in Apr 2023
Response from JULIE on Aug 26, 2023
Thank you for your feedback!We will be addressing your concerns and we look forward to accommodate you again in the future.

10/10 Excellent

Christopher Ryan, NEW BOSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 26 nights in Feb 2023
Response from CHRISTA on Jul 24, 2023
Thanks for staying with us and it's our pleasure to accommodate you again in the future. We appreciate your feedback! :)

2/10 Terrible

anil

Disliked: Cleanliness, amenities, property conditions & facilities
The Pictures are completely misleading. Maintenance is terrible; as an example: Aircon has no remote and canot be adjusted. There are no blankets or quilts available at all. The airconditioner is kept on Max Cold, so you can either shut it off and stop all airflow or leave it ON and freeze. Plumbing is inadequate; the shower is a trickle and the hot water barely works and is cold. The linen is threadbare. I could go on and on, but siffice it to let my actions speak for me as follows: I was booked for 4 nights. I stayed 1 night and checked out into another hotel.
Stayed 3 nights in Jan 2023
Response from JUL on Jan 28, 2023
Hi Anil! As a 2 star hotel, we apologize if we didn’t meet your expectations. But we all know that our team immediately came to you when you complained that everything in your room wasn’t working. First of all the AC can be adjusted just when our housekeeping team informed you that there is a an option or switches in numbers for max medium and low for the AC. It is surprising for all kinds of AC units to be equipped with such options as you’ve mentioned. Blankets were available and we offered to give you more to make you for your comfort but you’ve rejected our assistance and offers. Leaving us handicapped to provide you a better and comfortable service. Our maintenance team and housekeeping team assisted you immediately. We are just baffled what made them “terrible”.

10/10 Excellent

Tormod

Stayed 1 night in Dec 2022
Response from CHRISTA on Jul 24, 2023
Thanks for staying with us and it's our pleasure to accommodate you again in the future. We appreciate your feedback! :)

6/10 Okay

Hapfy

Business traveller
Liked: Cleanliness, staff & service
I hope there would be a hot and cold shower. The hot is not functioning in my room. It would be better if you have a hand shower.
Stayed 1 night in Dec 2022
Response from RACHEL on Dec 14, 2022
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near & convenient to all restaurant
Stayed 3 nights in Oct 2022
Response from JULIE on Nov 9, 2022
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Anthea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great location. The room was good but the bathroom is too small.
Stayed 2 nights in Sep 2022
Response from JULIE on Nov 9, 2022
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Charles

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was ok. They played strange music in entry. Bed had no blanket and internet was terrible.
Stayed 4 nights in Aug 2022

10/10 Excellent

Lillibeth

Travelled with family
Very good and I will comeback again.
Stayed 18 nights in May 2022

6/10 Okay

Gary

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Poor internet was an issue. Need to check their drainage system. I booked a room for some friends. They told me the drainage was clogged up as they showered it would fill up with water.
Stayed 5 nights in Apr 2022

8/10 Good

Troy

Stayed 1 night in Mar 2022

2/10 Terrible

MaMIraluna

Stayed 6 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but sweet
Great stay. Next time I’ll stay longer
Stayed 1 night in Nov 2021

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for a while, the toilet space is a bit bigger. Over all its great!
Stayed 2 nights in Feb 2020
Response from RACHEL on Mar 1, 2020
HI! Thank you for the review. We are looking forward for your next stay in our hotel.

6/10 Okay

Jerico

Business traveller
Stayed 2 nights in Jan 2020

6/10 Okay

K

Travelled with partner
Liked: Cleanliness, staff & service
It's affordable and close to IT Park. However, the refrigerator is not working, the shower area is too small and prone to accidents because of the floor is slippery.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from RACHEL on Feb 13, 2020
Thank you for staying at Tsai Hotel and Residences and for writing a review. We are so delighted that you like our quality service. Looking forward to welcome you back here at Tsai Hotel.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Rachel on Feb 13, 2020
Thank you for staying at Tsai Hotel and Residences and for writing a review. We are so delighted that you like our quality service. Looking forward to welcome you back here at Tsai Hotel.

8/10 Good

Winston, Houston Texas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is reasonable only the internet so slow but overall it was a pleasant stay for the price
Stayed 3 nights in Jan 2020
Response from Rachel Cabrera on Jan 21, 2020
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Rachel Cabrera on Jan 21, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

David

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2019
Response from Tsai Hotel Management on Jan 14, 2020
Thank you for staying at Tsai Hotel and Residences and for writing a review. We are so delighted that you like our quality service. Looking forward to welcome you back here at Tsai Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and helpful staff
Stayed 1 night in Jan 2020
Response from Tsai Hotel Management on Jan 14, 2020
Thank you for staying at Tsai Hotel and Residences and for writing a review. We are so delighted that you like our quality service.We shared your thoughts to our staff. Looking forward to welcome you back here at Tsai Hotel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful in working with us to make minor changes to our booking.
Stayed 1 night in Jan 2020
Response from Tsai Hotel Management on Jan 14, 2020
Thank you for staying at Tsai Hotel and Residences and for writing a review. We are so delighted that you like our quality service. Looking forward to welcome you back here at Tsai Hotel.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee are respectful but d parking needs upgrade
Stayed 3 nights in Dec 2019
Response from Tsai Hotel Management on Dec 12, 2019
Thank you for staying at Tsai Hotel and Residences and for your review.Your concern regarding our parking lot has been addressed to our management.We look forward welcome you back.

10/10 Excellent

Christelle anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Tsai Hotel Management on Dec 10, 2019
Thank you for staying at Tsai Hotel and Residences and giving us good rates.Our hotel aims to provide good quality service for valued guest.We look forward of welcoming you back here at TSAI.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Tsai Hotel Management on Dec 5, 2019
Thank you for staying at Tsai Hotel and Residences and for rating us.It was a pleasure to be of service to you.Looking forward to welcome you back here at Tsai Hotel and Residences.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. I will certainly go back.
Stayed 14 nights in Nov 2019
Response from Tsai Hotel Management on Dec 5, 2019
Thank you for staying at Tsai Hotel and Residences and for rating us.It was a pleasure to be of service to you.Looking forward to welcome you back here at Tsai Hotel and Residences.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Tsai Hotel Management on Dec 5, 2019
Thank you for staying at Tsai Hotel and Residences and for rating us.It was a pleasure to be of service to you.Looking forward to welcome you back here at Tsai Hotel and Residences.

6/10 Okay

Weng, Quezon City

Hotel, amenities and personnel were good. But what I don't like is the inclusion of guest rate to the amount paid for the room we checked-in. I am still hoping that the amount added to the rate of the room should be paid back to me. Thank you.
Stayed 4 nights in Oct 2019
Response from Tsai Hotel Management on Oct 31, 2019
Thank you for staying at Tsai Hotel and Residences and for taking the time to write a review and for highlighting our amenities and personnel.We wish you would have let us know of your concerns.Please reach out to us directly to have more details about your concern of rates.Thank you and see you soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms at convenient location
Wonderful, clean rooms and the establishment is conveniently located with easy access to dining and shopping establishments. Perhaps the only problem is that I don't feel safe with the terrace door. It's the kind of door with a lock that's easily damaged, and thus, I cannot lock it. Room 510. Also, my minifridge is not turned on and I don't know how it should be turned on or if it'll be an additional payment if I turn it on. Moreover, I'm not sure if the three bottled waters are free (as it is listed in the hotel description here in hotels-dot-com) because on the fridge,there's a sign that bottled water costs 30pesos. On the plus side, great wifi and view (at the back of hotel), and great room amenities for work/freelance related stuff e.g. desks, power outlets, etc
Stayed 1 night in Oct 2019
Response from TSAI HOTEL AND RESIDENCES on Nov 2, 2019
Hi! Jonathan, Thank you for your feedback. For your concern about the terrace door, The management is working on fixing the problem. May you please contact us so that we can talk more details about your concerns. We look forward for your next at TSAI HOTEL AND RESIDENCES.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Tsai Hotel Management on Sep 16, 2019
Dear Guest Thank you for staying at Tsai Hotel and Residence and giving us rate. We are working hard on achieving high quality service.It would be a pleasure to welcome you back to Tsai Hotel and Residences

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Tsai Hotel Management on Sep 16, 2019
Dear Guest Thank you for staying at Tsai Hotel and Residence and giving us rate. We are working hard on achieving high quality service.It would be a pleasure to welcome you back to Tsai Hotel and Residences

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Rooms and staff
Stayed 1 night in Jul 2019
Response from Tsai Hotel Management on Sep 16, 2019
Dear Guest Thank you for staying at Tsai Hotel and Residence and giving us rate. We are working hard on achieving high quality service.It would be a pleasure to welcome you back to Tsai Hotel and Residences

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice place to stay but the bathroom doesn’t have a good drain so it makes the bathroom dirty
Stayed 1 night in Jun 2019

10/10 Excellent

Delwyn, Ozamiz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel. Some restaurants nearby and walking distance to Cebu IT Park. Hotel is clean and rooms are spacious for its price.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very clean! Cable TV channel is very very limited and reception is poor!
Stayed 1 night in Jun 2019

6/10 Okay

Marife

Liked: Cleanliness, property conditions & facilities, room comfort
Tsai in a years time
I have stayed in Tsai in 2018 It was a great experience the wifi was better The place was quite and peaceful But it was a totally different this time Hot showers wasn’t working Wifi is very slow The room that they gave me on my first day the back door lock was broken The cleanliness was still great though
Stayed 10 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in May 2019

8/10 Good

Riza, Calbayog City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well. So far so good. Will recommend this to a friend.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Apr 2019

8/10 Good

YenJ, from Manila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff are nice. The shower room is small though.
Stayed 1 night in May 2019