Dear Guest, Thank you for taking te time to rate us. We are sad to know we did not achieved your expectations. We wonder what might happened. Your opinion is our clue to keep improving day by day. Please, do not hesitate to contact us to tell us more about your experience. We will be happy to assist you. Moreover, you can always reach our customer service department during your stay, we will be happy to help you with anything you might need. Thank you for choosing us. Best regards, General Manager

Dear Guest,  Thank you very much for the time you took to write a review about your stay with us. It is wonderful for us to know you had such a wonderful time at our resort and you found our food very tasty. Moreover, we are glad to know our staff was so amazing with you. We will say hello to all of them. We are sure they will be very happy to hear about you.  What makes us more than happy is to know we are going to have the pleasure to welcome you again next year and we are already looking forward to it. Thank you for choosing us. Best regards,

Dear guest,  It is a pleasure to express our gratitude for your kind preference of visiting our resort, and especially for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our service. It's sad to know you found some inconveniences. As we are continually improving, we will take all your insights with a profound sense of responsibility to improve these issues and address them properly. Thank you for choosing us. Kind regards,

Trust me when I say that your review made us really happy. It was a pleasure to have you at home and we are already missing you and looking forward to receiving you again. We work hard everyday to give our usual excellent service and your review is the proof we succeeded in reaching our goals. Thank you very much for choosing Sanctuary and we hope to see you again soon at your home in paradise for another amazing experience.  Warm regards,

It is a pleasure to express our gratitude for your kind preference of visiting our resort, and especially for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our service. It's sad to know you found some inconveniences. As we are continually improving, we will take all your insights with a profound sense of responsibility to improve these issues and address them properly. Your comment has been sent to the departments in order to investigate what might happened and give them the attention required.  Thank you for choosing us. Kind regards,

Dear Evilotje, Thank you for choosing Sanctuary at Grand Memories Santa Maria and for giving us feedback on your experience with us. It is great to read that you enjoyed our beautiful beach and the clean rooms. We hope to see you back Have a great day With kind regards

Dear Guest, Thank you for rating us. It is a pleasure for us to see we reached your expectations. We hope to have the pleasure to welcome you again soon. Best regards, General Manager

Très chère Hôte, Un grand merci d’avoir pris le temps d’écrire un commentaire à propos de votre séjour chez nous. Nous sommes très heureux de voir que vous avez à nouveau passé de belles à Cayo Santa Maria. Nous passerons le bonjour à toute notre equipe de votre part. Ils seront fier de votre commentaire.  Encore merci d’avoir choisi Sanctuary pour vos vacances. Nous espérons vous revoir très bientôt dans notre petit paradis. Bien à vous,

We are glad to hear you liked our beach, indeed, one of the best in the world. However, we feel sorry to hear we did not reach your expectations and we would like to sincerely apologize for the inconveniences you might encountered during your stay.

Estimado huésped,  Lamentamos no haber podido cumplir con sus expectativas quisiéramos ofrecerle una sincera disculpa por los inconvenientes que pudo haberse encontrado. Realmente nos sorprende que su comentario haga referencia a nuestro hotel. Nos caracterizamos por brindar un servicio de excelencia y nos resulta extraño que le hayan podido suceder estas cosas. De todas formas, le aseguramos que es un caso completamente aislado y nuevamente le brindamos nuestras disculpas. Saludos cordiales,

Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world, and our entertainment shows. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay.We hope you will give us another chance in the future. Best regards,

Dear guest, Thank you very much for taking the time to write a review about your experience with us. We are happy to see that overall you had a nice vacation at our little paradise and you enjoyed our beautiful beach. We apologize for the bugs. As you know, the Cayos are situated in the middle of lagoons, the sea and a natural reserve, and this tropical destination helps to have such a variated ecosystem that includes mosquitoes. I want to finish by thanking you for choosing us for your vacation. We hope to see you again if you choose to come back to Cayo Santa Maria. Best regards, Cm Yunior A

Estimado huésped,  Lamentamos no haber podido cumplir con sus expectativas y ante todo quisiéramos pedirle disculpas por los inconvenientes que pudo haberse encontrado durante su estancia a nuestro resort. Su opinión es de gran importancia para nosotros y nos tomamos seriamente los comentarios de todos nuestros huéspedes indistintamente de donde provengan. Todos y cada uno de ellos son de especial importancia para nosotros. Sus sugerencias han sido enviadas a cada departamento con el fin de mejorar los puntos necesarios y evitar que vuelvan a suceder.  Esperamos que nos brinde una segunda oportunidad para demostrarle nuestro servicio. Reciba un cordial saludo,

Es un placer para todo el staff del Grand Memories Santa Maria ver, que sobre todo, usted tuvo unas excelentes vacaciones y nos llena de orgullo saber que fuimos parte de tan bellos momentos. Ademas, es bueno escuchar que nuestro personal fue atento con usted e hizo que se sintiera como en casa. No dude que haremos todo lo posible para que se sienta en el paraiso, la esperamos pronto de vuelta por esta, su casa. Reciba un cordial saludo,

Dear Costumer, Thank you for giving us the opportunity of hosting you at Sanctuary at Grand Memories Santa Maria and for sharing your experience with us. It is inspiring to see that our efforts are appreciated as we are constantly working to exceed our guests’ expectations. We are glad that you experienced a luxurious stay and enjoyed our facilities. Also we are happy to hear that you enjoyed beautiful beach and the service provided by our staff. We look forward to hosting you on your next visit to Cayo Santa Maria. Best regards,

Dear Guest,  Thank you very much for the time you took to write a review about your stay with us. It is wonderful for us to know you had such a wonderful time at our resort. Moreover, we are glad to know our staff was so amazing with you. Thank you for choosing us. Best regards,

Thank you for taking the time to write your opinion about your experience with us. We are glad to know you enjoyed our beach, one of the most beautiful in the world, and our entertainment shows. However, we are disappointed to know we did not reach your expectations. We would like to apologize for any inconvenience that you might had during your stay. We always work hard to give our guests the best experience and your suggestions are the clue to improve everyday. We hope you will give us another chance in the future. Best regards,

Dear guest,  It is a pleasure to express our gratitude for your kind preference of visiting our resort, and especially for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our service. It's sad to know you found some inconveniences. As we are continually improving, we will take all your insights with a profound sense of responsibility to improve these issues and address them properly. Your comment has been sent to the departments in order to investigate what might happened and give them the attention required.  Thank you for choosing us. Kind regards,  General Manager

Dear Guest, Thank you for your review! is very important for us to keep offering our great experience.

Dear Guest, Thank you very much for your rating. Best regards

Dear Guest, Thank you very much for your rating. It is wonderful for us to know you had such a wonderful. Best regards

Très cher hôte, Avant tout nous voudrions nous excuser de ne pas avoir été à la hauteur de vos attentes. Quoi qu’il en soit, nous prenons note de vos commentaires afin d’y remédier. Un grand merci d’avoir choisi notre hôtel pour vos vacances, nous espérons vous revoir un jour dans notre petit paradis. Bien à vous, Directeur Général

Dear Guest,  Trust me when I say your review left us a wonderful feeling. It is wonderful to hear our guests had such a great time with us. Moreover, it is a pleasure to know all our staff was so attentive and they took care of you and satisfied all your needs during your days at Sanctuary Santa Maria. It was a pleasure for us to have you at our little paradise and pamper you. Kind regards.

Dear guest. Thank you for your rating and your opinion. We value it very much. We hope to see you soon at our hotel. Best regards, General Manager.

Très cher hôte, Merci d’avoir pris le temps de partager votre opinion par rapport à notre resort. Nous sommes navrés de lire que votre expérience n’a pas été des meilleures et que nous n’avons pas pu satisfaire vos attentes. Nous voudrions nous excuser pour tous les soucis que vous ayez pu rencontrer lors de votre visite à Cayo Santa Maria. Nous prenons note de vos commentaires afin d’y remédier. Encore merci d’avoir choisi notre hôtel pour vos vacances. Nous espérons que vous nous donnerez une seconde chance et que nous aurons le plaisir de vous revoir chez nous. Bien à vous, Directeur Général

Dear Dmitry, Thank you very much for spending your time sharing a review about your experience with us. Our main objective is to satisfy our guests and it is very gratifying for us to know you had an overall good experience at Sanctuary Cayo Santa Maria. We are glad to hear that you enjoyed our services, especially the entertainment shows. We will take note of your comments so we can continue giving our usual excellent service. Willing to receive you again soon for another great experience. Kind regards, General Manager

Dear Guest, Thank you very much for rating us. We are glad to see we reached your expectations. We hope to have the pleasure to welcome you again soon. Best regards, General Manager

Dear Dmitry, thank you for sharing your experience with us. We are pleased to hear we reached your expectations and you enjoyed your time here. We hope to have the pleasure to welcome you again soon. Best regards, General Manager

Dear Guest, We would like to thank you for the time you spent to share a review about your stay with us. We are more than happy to know you enjoyed our wonderful beach and all our services. It is a pleasure to hear our guests had such a relaxing vacation. Thank you for choosing us for your holidays and we are looking forward to welcoming you again soon. Kind regards, General Manager

Dear Guest, Thank you very much for the time you took to write a review about your stay at Grand Memories Santa Maria. It is a pleasure to hear you enjoyed your time here and you liked our amazing beach. Customer service is our mail goal, reason why we are more than happy to know our staff was kind and personal with you. That is why you review left us contradictory feelings since the description it does not seem to reflect the same as the scoring. We wonder if there was a misunderstanding. If you want to provide us more information please do not hesitate on contact us via our social networks such as Facebook. We hope to see you again soon. Best regards, General Manager

Dear Francesco, We are happy to know that you had a wonderful time with us. Looking forward your next visit!

Dear Guest, Thank you for leaving an opinion about your stay with us. We are glad to know we reached your expectations and you liked your room. We are looking forward to welcoming you again soon. Best regards, General Manager

Dear guest, We are sorry we did not reach your expectations and we would like to apologize for any inconveniences you might encountered during your stay. Your suggestions are our clue to keep improving, if there is anything you would like to address, do not hesitate on contact us through our social networks. Best regards, General Manager

Dear Federico, Thank you for sharing your opinion about your experience at our resort. It's a great pleasure to know that you enjoyed your time here. It seemed you had a wonderful stay. Moreover, we are proud to know our staff was so attentive with you since customer service is our main goal. We hope to have the pleasure to welcome you again soon. Kind regards, General Manager

Dear Franco, Thank you for the time you spent on writing a review about your stay with us. We are glad to know you enjoyed our amazing beach with their crystal blue waters. However, we are disappointed to know our food did not reach your expectations. We take note of your comments in order to work on them and fin a solution. We hope to have the pleasure to welcome you again in the future and prove ourselves. Best regards, General Manager

Dear Guest, Thank you for taking the time to write your opinion. Customer service is our priority and we work really hard to give you an excellent service beyond any tips. We hope to have the opportunity to welcome you again soon and prove ourselves. Kind regards, General Manager

Dear guest, On behalf of the Management and the Staff from Sanctuary at we Grand Memories Santa María would like to thank you for your honest review about our Hotel. We are very glad to know that after all, you had a good time, thank you very much for your feedback, which help us to improve the excellence in our service. Please be aware that we are looking forward to see you at your second home. Best regards,

Dear Stefy, It is an honor for all the team that makes up the Sanctuary at Grand Memories Santa Maria family, to receive your excellent comments regarding your vacations. We are very happy to know that we were able to be part of special moments and we appreciate that you highlight the service provided by staff. We also appreciate your feedback regarding the improvements that can be made in our service and activities, which we take very seriously. We hope to hae the pleasure to pamper you one more time in our little paradise, guaranteeing the improvements in our service, as we always say, the satisfaction of our guests is our only wish. Warm regards from Cayo Santa Maia, General Manager

Très cher hôte, L'équipe du Sanctuary at Grand Memories Santa María vous remercie pour vos commentaires positifs. Nous sommes très contents de savoir que vous avez eu un beau séjour à notre hôtel. C'est très important pour nous que nos clients aient une bonne expérience. Nous espérons vous revoir bientôt. Salutations cordiales, Directeur Général

Dear guest, On behalf of the Management and the Staff from Sanctuary at Grand Memories Santa Maria we would like to thank you for your honest review about our Hotel. We are very glad to know that after all, you had a good time, thank you very much for your feedback, which help us to improve the excellence in our service. Please be aware that we are looking forward to see you at your second home. Best regards,

Dear guest, On behalf of the Management and the Staff from Sanctuary at Grand Memories Santa Maria, we would like to thank you for your honest review about our Hotel. We are very glad to know that after all, you had a good time, thank you very much for your feedback, which help us to improve the excellence in our service and please be aware that your comments have been shared with all the Departments in order to provide the best service for our guests. Best regards,

Dear Massimiliano, We are sorry about the situation with the maids and cleaning in our main areas and restaurants; our rooms and areas are subject to strict procedures of supervision in order to provide to our visitors and optimal cleaning. We assure you that this is an isolated situation. Please be aware that we are looking forward to see you at your second home and prove ourselves. Best regards, General Manager

Dear guest, Thank you very much for this beautiful review. We are really proud to be the first hotel you visit in Cuba, and even more that you enjoyed it so much! Thank you for choosing Sanctuary at Grand Memories Santa Maria for your vacation. We are already waiting for your next visit in Cayo Santa Maria. Best regards, General Manager

Dear Mark, First of all, we would like to thank you for your beautiful review. It is always really nice to know that our guests are having a wonderful time at our hotel and that you enjoyed the shows in the evenings. Thank you very much for choosing Sanctuary at Grand Memories Santa Maria, we wait for you next visit at our little paradise. Best regards from Cuba, General Manager

Apreciada Sofia, Ante todo muchas gracias por tomarse el tiempo de enviarnos su feedback. Sentimos mucho no haber cumplido con sus expectativas. Tomamos nota sobre sus comentarios en referencia al Snack Bar y trabajaremos para ofrecer un servicio mejorado en cuánto a calidad y variedad. Nos gustaría puntualizar que contamos con un gran equipo humano que trabaja duro diariamente para que nuestros huéspedes se sientan como en casa todo bajo el marco de un lugar para descansar y totalmente libre de niños con un servicio exclusivo de Mayordomía que brinda atención personalizada durante su estancia. Esperamos volverle a ver de nuevo en Sanctuary at Grand Memories. Un saludo Directora General