Title: Garden & City Cauterets Balneo (Residence) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=6046908&destination=Cauterets%2C+Hautes-Pyr%C3%A9n%C3%A9es%2C+France&selected=1237273&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Garden & City Cauterets Balneo ## Photo gallery for Garden & City Cauterets Balneo ![Sauna, steam room, Turkish bath, body treatments, body scrubs, facials - Garden & City Cauterets Balneo (Cauterets)](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/6daa2bc2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Double Room - Garden & City Cauterets Balneo (Cauterets)](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/ebd816b0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Garden & City Cauterets Balneo (Cauterets)](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/00f3652a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Garden & City Cauterets Balneo (Cauterets)](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/7a1898cd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Studio for 2 - Garden & City Cauterets Balneo (Cauterets)](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/w2000h1341x0y159-7382e2ff.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Garden & City Cauterets Balneo, near Puntas Gondola, offers sun-drenched outdoor and warm indoor pools. The spa provides massages, facials, and manicure/pedicure services. Multilingual staff helps plan cycling routes, and dry cleaning services keep adventure gear fresh. ## Reviews 8.2 Very good ## Popular amenities - Pool - Hot tub - Pet friendly - Free WiFi - Restaurant - Laundry ## Room options ### Check availability for these dates Tonight [Mar. 22 - Mar. 23](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-22&endDate=2026-03-23&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 23 - Mar. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr. 3 - Apr. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 9 of 9 rooms ### View all photos for Studio for 2 ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/2bcb9498.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio for 2 - 205 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for 2 communicating studios for 8 people ![Private kitchen](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/69600bdf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 communicating studios for 8 people - 538 sq ft - 1 bedroom - Sleeps 8 - 2 Twin Bunk Beds, 1 Double Bed and 1 Double Sofa Bed ### View all photos for Apartment for 10 people ![Apartment for 10 people | Living room](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/66a8bc96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment for 10 people - 753 sq ft - 3 bedrooms - Sleeps 10 - 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 2 Double Sofa Beds ### View all photos for Studio for 2 ![Studio for 2](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/w2000h1341x0y159-7382e2ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio for 2 - Mountain view - 205 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Superior Double Room ![Superior Double Room](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/ebd816b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room - 215 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Studio for 4 ![Studio for 4](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/9b98ba1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio for 4 - 269 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed ### View all photos for Comfort Duplex, 1 Bedroom (For 6) ![Comfort Duplex, 1 Bedroom (For 6) | Living area](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/b7b0e72a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Duplex, 1 Bedroom (For 6) - 431 sq ft - 1 bedroom - Sleeps 6 - 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed ### View all photos for Apartment for 10 people ![Apartment for 10 people | Living area](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/1da264a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment for 10 people - 753 sq ft - 4 bedrooms - Sleeps 10 - 2 Double Beds, 2 Twin Bunk Beds and 1 Double Sofa Bed ### View all photos for Single Double Room ![Single Double Room](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/adb591fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Double Room - 205 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCauterets-Hotels-Garden-City-Cauterets-Balneo.h1237273.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCauterets-Hotels-Garden-City-Cauterets-Balneo.h1237273.Hotel-Information) ## About the area Located in Cauterets, Garden & City Cauterets Balneo is near a boardwalk/promenade. The area's natural beauty can be seen at Pyrénées National Park and Lac de Gaube, while Cirque du Lys Gondola and Puntas Gondola are popular area attractions. Pont d'Espagne is another place to visit that comes recommended. Take in the nearby slopes with snowboarding and a ski shuttle, or check out other outdoor activities such as snowshoeing and snowmobiling. [Visit our Cauterets travel guide](https://www.expedia.ca/Cauterets.dx6046908) [View more Residences in Cauterets](https://www.expedia.ca/Cauterets-Residences.d6046908-aaResidences.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.88961%2C-0.11401&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WddTcZyP4cZVs46FBzP1Om69TfA=) 11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110 ### What's nearby - ![Amazing blue water ! ](https://images.trvl-media.com/place/6046908/b728e847-d715-4494-8e8d-935bd9c1ef9f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Pyrénées National Park 3 min drive \- 2.1 km - Cauterets Baths 3 min walk \- 0.3 km - La Galipette 5 min walk \- 0.4 km - Cirque du Lys Gondola 5 min walk \- 0.4 km - Cauterets Ski Area 4 min drive \- 2.0 km ### Getting around - Lourdes Station 27 min drive - Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) 50 min drive ### Restaurants - Hotellerie Du Pont D'Espagne 9 min drive - Pizza Ariane 22 min drive - Le Refuge De La Cascade 3 min drive - Chez Gillou 2 min walk - Le Brasero 2 min walk ## About this property ### Garden & City Cauterets Balneo This smoke-free residence features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Garden & City Cauterets Balneo offers 136 accommodations. Flat-screen televisions are featured in guestrooms. This Cauterets residence provides complimentary wireless Internet access. An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply. Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily. ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/6000000/5130000/5129700/5129695/250b6aa1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Lion d'Or Cauterets - Free WiFi - Restaurant - Breakfast available - Bar 9.8 Exceptional 100 reviews CA $175 CA $197 total includes taxes & fees Mar 23 - Mar 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-23&endDate=2026-03-24&selected=5129695&PinnedHotelID=5129695&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor spa tub](https://images.trvl-media.com/lodging/31000000/30990000/30989900/30989884/b216d134.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Les Gerbes Arras-en-Lavedan - Spa - Pet friendly - Parking included - Free WiFi 8.8 Excellent 17 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=30989884&PinnedHotelID=30989884&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12730000/12728300/12728254/a21c3200.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel le Bois Joli Cauterets - 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Close to skiing - Ski passes - Ski shuttle nearby - Ski storage - Snowboarding nearby ### Pool/Spa - Body scrubs - Facials - Full-service spa - Hot tub - Indoor pool - Manicures/pedicures - Massage - Pool loungers - Sauna - Seasonal outdoor pool - Steam room - Turkish bath ### Internet - Available in the accommodation: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Street parking available - Ski shuttle nearby ### Family friendly - Children's pool - Playground ### Dining - Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 17 for adults and EUR 12 for children - A bar/lounge - A restaurant ### Bedrooms - Bedsheets provided ### Bathroom - Towels provided ### Entertainment - Flat-screen TV - Games - TV in common areas ### Outdoor areas - Picnic area - Terrace ### Laundry - Dry cleaning/laundry service - Laundry facilities ### Work spaces - 538 square feet of conference space - Business center - Meeting room ### Comfort - Heating ### Pets - Pet friendly - One pet total - Fee: EUR 12 per pet per day (maximum EUR 54 per stay) - Service animals exempt from fees - Pets allowed in specific rooms ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Smoking not allowed ### Services and conveniences - 24-hour front desk - Luggage storage - Multilingual staff - Safe at front desk ### Location highlights - Near the boardwalk/promenade ### Things to do - Billiards/pool table - Children's pool - Foosball table - Gym - Ski passes - Ski storage - Golfing nearby - Hiking/biking trails nearby - Mountain biking nearby - Rafting nearby - Snowmobiling nearby - Snowshoeing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher ### General - 136 units - 2 buildings - 6 floors - Banquet hall ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: midnight Early check-in subject to availability Early check-in fee: EUR 30 Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10 AM Contactless check-out available Late check-out subject to availability Late check-out fee: EUR 30 ### Special check-in instructions Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from February 25 to March 23: - Hot tub ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 12 per pet, per day (maximum EUR 54 per stay) Service animals are welcome, and are exempt from fees 1 total pets Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 200 per accommodation, per stay - A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 17 for adults and EUR 12 for children - Pet fee: EUR 12 per pet, per day (maximum EUR 54 per stay) - Service animals are exempt from fees - Early check-in fee: EUR 30 (subject to availability) - Late check-out fee: EUR 30 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, ANCV Chèques-vacances, and cash Long-term renters welcome Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher This property is professionally cleaned ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation The seasonal pool will be open from April 04 to September 06 Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Odalys Hotel-Residence Aladin Odalys Hotel-Residence Aladin Cauterets Odalys Hotel-Residence Aladin House Odalys Hotel-Residence Aladin House Cauterets Odalys Hotel Residence Aladin Odalys Hotel Residence Aladin Garden & City Cauterets Balneo Residence Garden & City Cauterets Balneo Cauterets Garden & City Cauterets Balneo Residence Cauterets ## Frequently asked questions ### Does Garden & City Cauterets Balneo have a pool? ### How much does it cost to stay at Garden & City Cauterets Balneo? ### Is Garden & City Cauterets Balneo pet-friendly? ### How much is parking? ### What time is check-in at Garden & City Cauterets Balneo? ### What time is check-out at Garden & City Cauterets Balneo? ### Where is Garden & City Cauterets Balneo located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Garden & City Cauterets Balneo Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.6 Location ### 8.2 Staff & service ### 7.0 Property conditions & facilities 10 - Excellent 97 8 - Good 104 6 - Okay 37 4 - Poor 22 2 - Terrible 3 ## Reviews Verified ### 10/10 Excellent #### Joanna Aug 29, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town. ##### Joanna Stayed 1 night in Aug 2024 Verified ### 10/10 Excellent #### Earl Mar 18, 2024 Liked: Cleanliness, property conditions & facilities, communication Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance. ##### Earl Stayed 3 nights in Feb 2024 Verified ### 6/10 Okay #### Rod Jul 28, 2025 Liked: Cleanliness, property conditions & facilities, communication Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account. ##### Rod Stayed 3 nights in Jul 2025 Verified ### 10/10 Excellent #### Fernando Jul 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great stay! ##### Fernando Stayed 2 nights in Jul 2025 Verified ### 4/10 Poor #### Valérie Nov 1, 2025 Liked: Cleanliness, communication Disliked: Amenities Trop cher piur les prestations proposées ##### Valérie Stayed 1 night in Oct 2025 Verified ### 10/10 Excellent #### georges Oct 22, 2025 Liked: Cleanliness, room comfort, communication Séjour détente. Chambre confortable. Parking non utilisé car un peu cher. Peut mieux faire concernant la propreté : un peu poussiéreux sous le lit, table mal essuyée (du gras ). ##### georges Stayed 5 nights in Oct 2025 Verified ### 10/10 Excellent #### Olivier Aug 9, 2025 Liked: Cleanliness, room comfort, communication #### Excellent Note séjour dans cet hôtel a été super à tous les niveau Logement Accueil balneo Situation de l'hôtel ##### Olivier Stayed 3 nights in Jul 2025 Verified ### 8/10 Good #### nadège Jul 10, 2025 Liked: Cleanliness, room comfort, communication #### Très bon séjour Hôtel très bien situé. Pas de bruits. Chambres propres et confortable. Balnéo très bien. ![](https://a.travel-assets.com/ugc/hotel-reviews/e5113758-eea3-4109-8304-c014c6e3b287-1752178075612.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### nadège Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Vanessa Jul 10, 2025 Liked: Cleanliness, room comfort, communication Hotel tres bien situe, conforme a la description lors de la reservation. Personnel tres agreable et souriant. Seul petit bemol le prix du petit dejeuner est un peu excessif. ##### Vanessa Stayed 1 night in Jul 2025 Verified ### 8/10 Good #### Agnès Jul 5, 2025 Liked: Cleanliness, room comfort Disliked: Communication Nuits très bruyante côté rue. 4 soirs sur 7 clientèle café du commerce. Demande de changement de chambre pour être côté montagne sans réponse de la part de l’hôtel. Piscine extérieure condamnée deux années d’affilée. ##### Agnès Stayed 7 nights in Jun 2025 Verified ### 6/10 Okay #### Frédérique Jun 29, 2025 Liked: Cleanliness, room comfort, communication #### M Séjour appréciable surtout grâce à la piscine, dont nous avons beaucoup profité. La chambre réservée n'était pas celle prévue àcause d'un bug informatique à priori : nous avons eu des lits séparés. Le restaurant de l'hôtel : une catastrophe. La majorité ce qui était indiqué sur la carte n'était pas disponible. Malgré un resto presque vide, le service était très long (2h pour une entrée et un plat). Le bar : pareil. Impossible de commander, plus de ci ou de ça. Nous avons apprécié : sa localisation, les jeux a disposition, le personnel. ![](https://a.travel-assets.com/ugc/hotel-reviews/20a957b0-0e39-4c55-9b86-e7ad2084d65e-1751178170675.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Frédérique Stayed 3 nights in Jun 2025 Verified ### 8/10 Good #### Eric Jun 27, 2025 Liked: Cleanliness, room comfort, communication #### Hôtel Cauterets Séjour en couple.Tres sympathique. Lit confortable. Chaleur insupportable dans la chambre. Personnel à l'accueil prévenant. Serveurs au restaurant très gentils mais anglophones. Ce qui peut poser problème aux clients qui ne parlent pas anglais ##### Eric Stayed 1 night in Jun 2025 Verified ### 10/10 Excellent #### Jeff Jun 17, 2025 Liked: Cleanliness, room comfort, communication Parfait ##### Jeff Stayed 1 night in May 2025 Verified ### 4/10 Poor #### Geneviève Apr 25, 2025 Liked: Cleanliness, room comfort Disliked: Communication #### Incident coffre-fort À notre arrivée, le 20/04/2025, nous avons été surclassés, ce qui nous a paru sympathique. Nous sommes allés à l espace aquatique en laissant téléphones portables, papiers, CB, clefs et bijoux dans le coffre dans le placard de notre chambre. Les peignoirs, marqués XL, sont trop étroits. L espace aquatique est assez petit car l hôtel n était pas complet et il y a très peu de chaises et de transats disponibles. De plus, les enfants y sont autorisés et c est donc très bruyant. L eau du bassin n est pas très chaude. En remontant dans notre chambre, impossible de réouvrir le coffre. Il a fallu qu on insiste fortement auprès de la personne à l accueil pour qu elle fasse venir la personne de la maintenance pour l ouvrir car elle nous disait qu il fallait attendre le lendemain matin. Nous avons été obligés de manger au restaurant attenant où, au bout d une heure, la réceptionniste est venue nous dire que le coffre était ouvert... Nous trouvons anormal qu une personne soit rentrée dans notre chambre pour ouvrir le coffre sans notre présence. De plus, aucune excuse et un manque total d empathie de la part de la réceptionniste que ce soit le soir même et également le lendemain lors de notre départ. Des petits déjeuners offerts auraient été bienvenus pour faire passer cet incident. ##### Geneviève Stayed 1 night in Apr 2025 Verified ### 8/10 Good #### STEVEN Feb 16, 2025 Liked: Cleanliness, room comfort, communication Bel Hôtel très bien situé, agréable avec un bon restaurant ##### STEVEN Stayed 6 nights in Jan 2025 Verified ### 6/10 Okay #### Celine Feb 14, 2025 #### Appart-hôtel bien situé Nous avons apprécié d'avoir tous les commerces sous la main, loueur de ski, boulangerie en face de l'hôtel. Idéalement situé pour accéder aux telecabines et aux agences de guide de montagne. Le restaurant interne à l'hôtel est tout a fait convenable. Un espace bar, avec des jeux de sociétés a disposition. L'espace piscine, sauna, hammam est ideal pour se détendre apres une journée de ski. Cela manque de revues ou journaux a disposition. Et le petit déjeuner devrait afficher un prix plus raisonnable. C'est excessif rapport qualite-prix. ##### Celine Stayed 3 nights in Feb 2025 Verified ### 4/10 Poor #### laurent Feb 7, 2025 Liked: Cleanliness #### Pas de tout repos!!! 6 nuits, 3 nuits blanches.... samedi à notre arrivée et malgré nos inquiétudes transmises à l acceuil dès 17h... comme prévu un groupe de jeunes toute la nuit dans le couloir, music, portes qui claquent et vacarme jusque 5h du matin. Mardi soir, soirée Techno au bar.... pour le plus grand plaisir des Ravers du coin et pas pour les clients de l'hotel... music et bruits sur la terrasse du bar de 22h à 3h du matin... Jeudi... une petite soirée improvisée dans l'hôtel jusque 4h30 du matin.... Dommage, les chambres sont correctes, le Spa très bien, le retaurant toujours aussi bien même si le prix du petit dej à 19€ est excessif... Nous comprenons que vous avez besoin de remplir l'établissement mais pas à n'importe quel prix! L'hotel par definition est un endroit avant tout de repos nocturne. Impossible de donner un meilleur avis malgré les bons côtés de l établissement. La réception de groupes non maîtrisés par la direction de l'hôtel, le choix des soirées peuvent rendre les situations ingérables même pour vos propres équipes.... sans compter votre responsabilité engagée en cas de débordement avec l'alcool et la cigarette qui pourrait tendre à une situation catastrophique. Poir les clients traditionnels qui attendent avec impatience leur semaine de vacances pour se ressourcer en famille, vous n'êtes pas forcément au bon endroit... Encore une fois, dommage car le sentiment de départ est plutôt positif. ##### laurent Stayed 6 nights in Jan 2025 Verified ### 8/10 Good #### Athos Jan 27, 2025 Liked: Cleanliness, room comfort, communication #### Superou as expectativas Boa localização, boa estrutura ##### Athos Stayed 2 nights in Jan 2025 Verified ### 8/10 Good #### Dominique Jan 17, 2025 Liked: Cleanliness, room comfort, communication #### Hôtel sympathique Nous avons passé un bon séjour au Garden & city de Cauterets. Personnel très accueillant. Chambre propre. Un petit bémol sur les dimensions de la chambre (je n'ai pas vraiment "vu" les 19 m2) et du lit de 140\. . ##### Dominique Stayed 3 nights in Jan 2025 Verified ### 10/10 Excellent #### marie-Christine Jan 11, 2025 Liked: Cleanliness, room comfort, communication #### Excellent sejour Très correct, bien situé, bon accueil. Je recommande. ##### marie-Christine Stayed 4 nights in Jan 2025 Verified ### 10/10 Excellent #### Ana Jan 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Excelente ubicación, el mayor problema es encontrar estacionamiento en la zona pues en esta temporada esta totalmente lleno cauterets ##### Ana Stayed 3 nights in Dec 2024 Verified ### 10/10 Excellent #### Cecile Aug 19, 2024 Liked: Cleanliness, room comfort, communication #### Séjour très agréable on recommande Très beau séjour. Le personnel est très agréable, l hôtel est en plein cœur de ville, l espace spa est très bien conçu on a adoré, merci c était un beau séjour pour nous. Et oui il y a un ruisseau qui passe dans la ville et nous avons apprécié l entendre. ##### Cecile Stayed 3 nights in Aug 2024 Verified ### 8/10 Good #### William Aug 16, 2024 Liked: Cleanliness, room comfort, communication #### Agréable séjour Agréable séjour, établissement propre, personnel agréable et serviable. Directement en centre ville mais du coup bruyant le soir mais bien insonorisées ##### William Stayed 3 nights in Aug 2024 Verified ### 8/10 Good #### XAVIER Aug 16, 2024 Liked: Cleanliness, property conditions & facilities, communication Oui ##### XAVIER Stayed 2 nights in Aug 2024 Verified ### 8/10 Good #### VALERIE Aug 12, 2024 Liked: Communication #### Établissement moyen Séjour convenable. Pas trop dormi à cause bruit surtout du ruisseau. Très bon accueil. 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