Title: Garden & City Cauterets Balneo - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Garden & City Cauterets Balneo Residence with a full-service spa, a quick walk to Cirque du Lys Gondola ![Indoor pool, seasonal outdoor pool, sun loungers](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/cb55726f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Studio for 4](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/9b98ba1f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Studio for 2](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/w2000h1341x0y159-7382e2ff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment for 10 people | Private kitchen](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/9f3c654a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/abb10f05.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Garden & City Cauterets Balneo, near Puntas Gondola, offers sun-drenched outdoor and warm indoor pools. The spa provides massages, facials, and manicure/pedicure services. Multilingual staff helps plan cycling routes, and dry cleaning services keep adventure gear fresh. 8.2 Very good ## Popular amenities - Gym - 24/7 front desk - Bar - Spa - Pool - Pet-friendly ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1237273&PinnedHotelID=1237273&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![1 bedroom, free WiFi, bed sheets](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/2bcb9498.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio for 2 ### Highlights Heating Kitchen Refrigerator Flat-screen TV Separate bedroom Private bathroom Microwave Cookware/dishes/utensils - 205 sq ft - Sleeps 2 - 1 Double Bed ![Private kitchen](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/69600bdf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 2 communicating studios for 8 people ### Highlights Heating Kitchen Refrigerator Flat-screen TV Separate bedroom Private bathroom Microwave Cookware/dishes/utensils - 538 sq ft - 1 bedroom - Sleeps 8 - 2 Twin Bunk Beds, 1 Double Bed and 1 Double Sofa Bed ![Apartment for 10 people | Living room](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/66a8bc96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment for 10 people ### Highlights Heating Kitchen Refrigerator Dishwasher Flat-screen TV Separate bedroom Private bathroom Microwave - 753 sq ft - 3 bedrooms - Sleeps 10 - 1 Double Bed, 2 Twin Beds, 1 Twin Bunk Bed and 2 Double Sofa Beds ![Studio for 2](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/w2000h1341x0y159-7382e2ff.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio for 2 ### Highlights Heating Kitchen Refrigerator Flat-screen TV Separate bedroom Private bathroom Microwave Cookware/dishes/utensils - 205 sq ft - Mountain view - Sleeps 2 - 1 Double Bed ![Superior Double Room](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/ebd816b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Heating Flat-screen TV Separate bedroom Private bathroom Coffee/tea maker Espresso maker Electric kettle Daily housekeeping - 215 sq ft - Sleeps 2 - 1 King Bed ![Studio for 4](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/9b98ba1f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio for 4 ### Highlights Heating Kitchen Refrigerator Flat-screen TV Separate bedroom Private bathroom Microwave Cookware/dishes/utensils - 269 sq ft - Sleeps 4 - 1 Queen Bed and 1 Twin Bunk Bed OR 2 Twin Beds and 1 Twin Bunk Bed ![Comfort Duplex, 1 Bedroom (For 6) | Living area](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/b7b0e72a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Duplex, 1 Bedroom (For 6) ### Highlights Heating Kitchen Refrigerator Flat-screen TV Separate bedroom Private bathroom Microwave Cookware/dishes/utensils - 431 sq ft - 1 bedroom - Sleeps 6 - 1 Double Bed, 1 Double Sofa Bed and 1 Twin Bunk Bed ![Apartment for 10 people | Living area](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/1da264a9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment for 10 people ### Highlights Heating Kitchen Refrigerator Dishwasher Flat-screen TV Separate bedroom Private bathroom Microwave - 753 sq ft - 4 bedrooms - Sleeps 10 - 2 Double Beds, 2 Twin Bunk Beds and 1 Double Sofa Bed ![Single Double Room](https://images.trvl-media.com/lodging/2000000/1240000/1237300/1237273/adb591fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Double Room ### Highlights Heating Flat-screen TV Separate bedroom Hair dryer Private bathroom Coffee/tea maker Electric kettle Daily housekeeping - 205 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCauterets-Hotels-Garden-City-Cauterets-Balneo.h1237273.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCauterets-Hotels-Garden-City-Cauterets-Balneo.h1237273.Hotel-Information) ## About the area Located in Cauterets, Garden & City Cauterets Balneo is near a boardwalk/promenade. The area's natural beauty can be seen at Pyrénées National Park and Lac de Gaube, while Cirque du Lys Gondola and Puntas Gondola are popular area attractions. Pont d'Espagne is another place to visit that comes recommended. Take in the nearby slopes with snowboarding and a ski shuttle, or check out other outdoor activities such as snowmobiling and snowshoeing. [Visit our Cauterets travel guide](https://www.expedia.ca/Cauterets.dx6046908) [View more Residences in Cauterets](https://www.expedia.ca/Cauterets-Residences.d6046908-aaResidences.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.88961%2C-0.11401&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WddTcZyP4cZVs46FBzP1Om69TfA=) 11 avenue du General Leclerc, Cauterets, Hautes-Pyrenees, 65110 ### What's nearby - Cauterets Baths - 3 min walk - 0.3 km - Cirque du Lys Gondola - 5 min walk - 0.4 km - Pyrénées National Park - 2 min drive - 2.5 km - Lac de Gaube - 8 min drive - 6.6 km - Pont d'Espagne - 12 min drive - 6.9 km ### Getting around - Lourdes Station - 27 min drive - Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.) - 50 min drive ### Restaurants - ‪Le Refuge De La Cascade - ‬3 min drive - ‪Hotellerie Du Pont D'Espagne - ‬9 min drive - ‪Chez Gillou - ‬2 min walk - ‪Au Bistrot Du Boulevard - ‬3 min walk - ‪Café Ski-Bar - ‬2 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Garden & City Cauterets Balneo Residence with a full-service spa, a quick walk to Cirque du Lys Gondola This smoke-free residence features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Garden & City Cauterets Balneo offers 136 accommodations. Flat-screen televisions are featured in guestrooms. This Cauterets residence provides complimentary wireless Internet access. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply. Guests can indulge in a pampering treatment at the residence's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily. ## Similar properties ![Lobby sitting area](https://images.trvl-media.com/lodging/27000000/26700000/26694500/26694485/ddb45ddc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Résidence Les Balcons de l'Yse Luz-Saint-Sauveur - Pool - Kitchen - Pet-friendly - Parking included 9.0 Wonderful 77 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=26694485&PinnedHotelID=26694485&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2650000/2645000/2644987/c4392377.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Domaine Val de Roland Luz-Saint-Sauveur - Pool - Hot tub - Kitchen - Pet-friendly 8.4 Very good 274 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=2644987&PinnedHotelID=2644987&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/6000000/5130000/5129700/5129695/51b03c19.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Le Lion d'Or Cauterets - 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Close to skiing - Ski passes - Ski shuttle nearby - Ski storage - Snowboarding nearby ### Pool/Spa - Body scrubs - Facials - Full-service spa - Indoor pool - Manicures/pedicures - Massage - Pool loungers - Sauna - Seasonal outdoor pool - Steam room - Turkish bath ### Internet - Available in the accommodation: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free offsite parking - Street parking available - Ski shuttle nearby ### Family friendly - Playground ### Dining - Daily buffet breakfast available 7:30 AM to 9:30 AM for a fee: EUR 19 for adults and EUR 14 for children - A bar/lounge - A restaurant ### Bedrooms - Bedroom - Bedsheets provided ### Bathroom - Towels provided ### Entertainment - Flat-screen TV - TV in common areas ### Outdoor areas - Picnic area - Terrace ### Laundry - Dry cleaning/laundry service - Laundry facilities ### Work spaces - 538 square feet of conference space - Business center - Meeting room ### Comfort - Heating ### Pets - Pet friendly - One pet total - Fee: EUR 12 per pet per day (maximum EUR 54 per stay) - Service animals exempt from fees - Pets allowed in specific rooms ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Smoking not allowed ### Services and conveniences - 24-hour front desk - Luggage storage - Multilingual staff - Safe at front desk ### Location highlights - Near the boardwalk/promenade ### Things to do - Bicycle rentals - Billiards/pool table - Foosball table - Gym - Ski passes - Ski storage - Golfing nearby - Hiking/biking trails nearby - Mountain biking nearby - Rafting nearby - Snowmobiling nearby - Snowshoeing nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) ### General - 136 units - 2 buildings - 6 floors - Banquet hall - Bicycle rentals ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: midnight Early check-in subject to availability Early check-in fee: EUR 30 Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10 AM Contactless check-out available Late check-out subject to availability Late check-out fee: EUR 30 ### Special check-in instructions Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from October 30 to December 16: - Bar/Lounge - Dining venue(s) ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 12 per pet, per day (maximum EUR 54 per stay) Service animals are welcome, and are exempt from fees 1 total pets Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 200 per accommodation, per stay - A tax is imposed by the city: EUR 1.57 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 19 for adults and EUR 14 for children - Pet fee: EUR 12 per pet, per day (maximum EUR 54 per stay) - Service animals are exempt from fees - Early check-in fee: EUR 30 (subject to availability) - Late check-out fee: EUR 30 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, ANCV Chèques-vacances, and cash Long-term renters welcome Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated there is a smoke detector on the property This property is professionally cleaned ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation The seasonal pool will be open from June 15 to October 01 Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Odalys Hotel-Residence Aladin Odalys Hotel-Residence Aladin Cauterets Odalys Hotel-Residence Aladin House Odalys Hotel-Residence Aladin House Cauterets Odalys Hotel Residence Aladin Odalys Hotel Residence Aladin Garden & City Cauterets Balneo Residence Garden & City Cauterets Balneo Cauterets Garden & City Cauterets Balneo Residence Cauterets ## Frequently asked questions ### Does Garden & City Cauterets Balneo have a pool? > Yes, this property has an indoor pool and a seasonal outdoor pool. ### How much does it cost to stay at Garden & City Cauterets Balneo? > As of Oct 8, 2025, prices found for a 1-night stay for 2 adults at Garden & City Cauterets Balneo on Nov 3, 2025 start from CA $116.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cauterets-Hotels-Garden-City-Cauterets-Balneo.h1237273.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Garden & City Cauterets Balneo pet-friendly? > Yes, this property allows pets (limit 1 total). There's a fee of EUR 12 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Garden & City Cauterets Balneo? > There is free parking nearby. ### What time is check-in at Garden & City Cauterets Balneo? > Check-in start time: 4:00 PM; Check-in end time: midnight. Early check-in is available for a fee of EUR 30 (subject to availability). Late check-in is available during limited hours. ### What time is check-out at Garden & City Cauterets Balneo? > Check-out is at 10 AM. Late check-out is available for EUR 30 (subject to availability). ### Where is Garden & City Cauterets Balneo located? > Situated near a boardwalk/promenade, this spa residence is 0.2 mi (0.3 km) from Cirque du Lys Gondola and 1.7 mi (2.8 km) from Pyrénées National Park. Pont d'Espagne and Lac de Gaube are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Garden & City Cauterets Balneo Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.6 Location ### 8.2 Staff & service ### 8.8 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 86 8 - Good 99 6 - Okay 36 4 - Poor 19 2 - Terrible 2 ### 10/10 Excellent #### Fernando Jul 19, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Great stay! ##### Fernando Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Joanna Aug 29, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Great, clean and functional accommodation. Especially liked the outdoor pool & the fact you are right in the centre of the town. ##### Joanna Stayed 1 night in Aug 2024 ### 6/10 Okay #### Rod Jul 28, 2025 Liked: Cleanliness, property conditions & facilities, communication Property is good, but the outside pool wasn’t open and area around it not cared for much which we were looking forward to. Inside Spa was very good though. Took a while to get the deposit credited back to my account. ##### Rod Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Earl Mar 18, 2024 Liked: Cleanliness, property conditions & facilities, communication Nice central place in Cauterets. Only problem is the parking situation if you didn’t reserve in advance. ##### Earl Stayed 3 nights in Feb 2024 ### 8/10 Good #### Fabrice Aug 18, 2025 Liked: Cleanliness, property conditions & facilities, communication ##### Fabrice Stayed 1 night in Jun 2025 ### 8/10 Good #### Agnès Jul 5, 2025 Liked: Cleanliness, room comfort Disliked: Communication Nuits très bruyante côté rue. 4 soirs sur 7 clientèle café du commerce. Demande de changement de chambre pour être côté montagne sans réponse de la part de l’hôtel. Piscine extérieure condamnée deux années d’affilée. ##### Agnès Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Thomas Jun 29, 2025 Liked: Cleanliness, room comfort, communication ##### Thomas Stayed 1 night in May 2025 ### 6/10 Okay #### Frédérique Jun 29, 2025 Liked: Cleanliness, room comfort, communication #### M Séjour appréciable surtout grâce à la piscine, dont nous avons beaucoup profité. La chambre réservée n'était pas celle prévue àcause d'un bug informatique à priori : nous avons eu des lits séparés. Le restaurant de l'hôtel : une catastrophe. La majorité ce qui était indiqué sur la carte n'était pas disponible. Malgré un resto presque vide, le service était très long (2h pour une entrée et un plat). Le bar : pareil. Impossible de commander, plus de ci ou de ça. Nous avons apprécié : sa localisation, les jeux a disposition, le personnel. ![](https://a.travel-assets.com/ugc/hotel-reviews/20a957b0-0e39-4c55-9b86-e7ad2084d65e-1751178170675.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Frédérique Stayed 3 nights in Jun 2025 ### 8/10 Good #### Eric Jun 27, 2025 Liked: Cleanliness, room comfort, communication #### Hôtel Cauterets Séjour en couple.Tres sympathique. Lit confortable. Chaleur insupportable dans la chambre. Personnel à l'accueil prévenant. Serveurs au restaurant très gentils mais anglophones. Ce qui peut poser problème aux clients qui ne parlent pas anglais ##### Eric Stayed 1 night in Jun 2025 ### 10/10 Excellent #### shaowei Jun 25, 2025 Liked: Cleanliness, room comfort, communication ##### shaowei Stayed 1 night in Jun 2025 ### 10/10 Excellent #### bruno Jun 22, 2025 Liked: Cleanliness, room comfort, communication ##### bruno Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Jeff Jun 17, 2025 Liked: Cleanliness, room comfort, communication Parfait ##### Jeff Stayed 1 night in May 2025 ### 10/10 Excellent #### Otavio Apr 30, 2025 Liked: Cleanliness, room comfort, communication ##### Otavio Stayed 2 nights in Apr 2025 ### 8/10 Good #### Eric Apr 26, 2025 Liked: Cleanliness, room comfort, communication ##### Eric Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Geneviève Apr 25, 2025 Liked: Cleanliness, room comfort Disliked: Communication #### Incident coffre-fort À notre arrivée, le 20/04/2025, nous avons été surclassés, ce qui nous a paru sympathique. Nous sommes allés à l espace aquatique en laissant téléphones portables, papiers, CB, clefs et bijoux dans le coffre dans le placard de notre chambre. Les peignoirs, marqués XL, sont trop étroits. L espace aquatique est assez petit car l hôtel n était pas complet et il y a très peu de chaises et de transats disponibles. De plus, les enfants y sont autorisés et c est donc très bruyant. L eau du bassin n est pas très chaude. En remontant dans notre chambre, impossible de réouvrir le coffre. Il a fallu qu on insiste fortement auprès de la personne à l accueil pour qu elle fasse venir la personne de la maintenance pour l ouvrir car elle nous disait qu il fallait attendre le lendemain matin. Nous avons été obligés de manger au restaurant attenant où, au bout d une heure, la réceptionniste est venue nous dire que le coffre était ouvert... Nous trouvons anormal qu une personne soit rentrée dans notre chambre pour ouvrir le coffre sans notre présence. De plus, aucune excuse et un manque total d empathie de la part de la réceptionniste que ce soit le soir même et également le lendemain lors de notre départ. Des petits déjeuners offerts auraient été bienvenus pour faire passer cet incident. ##### Geneviève Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Verified traveller Apr 2, 2025 Liked: Room comfort, communication ##### Verified traveller Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### ugo Mar 22, 2025 Liked: Cleanliness, room comfort, communication ##### ugo Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Christine Mar 22, 2025 Liked: Cleanliness, room comfort, communication ##### Christine Stayed 1 night in Mar 2025 ### 10/10 Excellent #### gregory Feb 19, 2025 Liked: Cleanliness, room comfort ##### gregory Stayed 2 nights in Feb 2025 ### 8/10 Good #### STEVEN Feb 16, 2025 Liked: Cleanliness, room comfort, communication Bel Hôtel très bien situé, agréable avec un bon restaurant ##### STEVEN Stayed 6 nights in Jan 2025 ### 6/10 Okay #### Celine Feb 14, 2025 #### Appart-hôtel bien situé Nous avons apprécié d'avoir tous les commerces sous la main, loueur de ski, boulangerie en face de l'hôtel. Idéalement situé pour accéder aux telecabines et aux agences de guide de montagne. Le restaurant interne à l'hôtel est tout a fait convenable. Un espace bar, avec des jeux de sociétés a disposition. L'espace piscine, sauna, hammam est ideal pour se détendre apres une journée de ski. Cela manque de revues ou journaux a disposition. Et le petit déjeuner devrait afficher un prix plus raisonnable. C'est excessif rapport qualite-prix. ##### Celine Stayed 3 nights in Feb 2025 ### 4/10 Poor #### laurent Feb 7, 2025 Liked: Cleanliness #### Pas de tout repos!!! 6 nuits, 3 nuits blanches.... samedi à notre arrivée et malgré nos inquiétudes transmises à l acceuil dès 17h... comme prévu un groupe de jeunes toute la nuit dans le couloir, music, portes qui claquent et vacarme jusque 5h du matin. Mardi soir, soirée Techno au bar.... pour le plus grand plaisir des Ravers du coin et pas pour les clients de l'hotel... music et bruits sur la terrasse du bar de 22h à 3h du matin... Jeudi... une petite soirée improvisée dans l'hôtel jusque 4h30 du matin.... Dommage, les chambres sont correctes, le Spa très bien, le retaurant toujours aussi bien même si le prix du petit dej à 19€ est excessif... Nous comprenons que vous avez besoin de remplir l'établissement mais pas à n'importe quel prix! L'hotel par definition est un endroit avant tout de repos nocturne. Impossible de donner un meilleur avis malgré les bons côtés de l établissement. La réception de groupes non maîtrisés par la direction de l'hôtel, le choix des soirées peuvent rendre les situations ingérables même pour vos propres équipes.... sans compter votre responsabilité engagée en cas de débordement avec l'alcool et la cigarette qui pourrait tendre à une situation catastrophique. Poir les clients traditionnels qui attendent avec impatience leur semaine de vacances pour se ressourcer en famille, vous n'êtes pas forcément au bon endroit... Encore une fois, dommage car le sentiment de départ est plutôt positif. ##### laurent Stayed 6 nights in Jan 2025 ### 10/10 Excellent #### Melisse Jan 27, 2025 Liked: Cleanliness, room comfort, communication ##### Melisse Stayed 2 nights in Jan 2025 ### 8/10 Good #### Athos Jan 27, 2025 Liked: Cleanliness, room comfort, communication #### Superou as expectativas Boa localização, boa estrutura ##### Athos Stayed 2 nights in Jan 2025 ### 6/10 Okay #### Bordea Jan 25, 2025 ##### Bordea Stayed 4 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Cheap Hotels in Airdrie](https://www.expedia.ca/Airdrie-Hotels-Cheap-Hotels.0-0-d56814-tCheapHotels.Travel-Guide-Filter-Hotels) > > [The Jangle Hotel - Paris - Charles de Gaulle - Airport](https://www.expedia.ca/Le-Mesnil-Amelot-Hotels-The-Jangle-Hotel-Paris-CDG-Airport.h7980.Hotel-Information) > > [Hotel Restaurant & Spa Au Tilleul](https://www.expedia.ca/Labaroche-Hotels-Hotel-Restaurant-Spa-Au-Tilleul.h24067602.Hotel-Information) > > [Lily of the Valley](https://www.expedia.ca/Sainte-Maxime-Saint-Tropez-Hotels-Lily-Of-The-Valley.h36418920.Hotel-Information) > > [Le Club Mougins](https://www.expedia.ca/Mougins-Hotels-Le-Club-Mougins.h1967419.Hotel-Information) > > [YOTELAir Paris CDG - Transit Hotel](https://www.expedia.ca/Le-Mesnil-Amelot-Hotels-YOTELAir-Paris-CDG-Transit-Hotel.h18900469.Hotel-Information) > > [DoubleTree by Hilton Buena Park](https://www.expedia.ca/Buena-Park-Hotels-DoubleTree-By-Hilton-Buena-Park.h12753.Hotel-Information) > > [Hotels in New York](https://www.expedia.ca/New-York-Hotels.d178293.Travel-Guide-Hotels) > > [All Inclusive Resorts and Hotels in Ecuador](https://www.expedia.ca/Destinations-In-Ecuador-All-Inclusive-Hotel.0-0-d51-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Four Seasons Resort and Residences Anguilla](https://www.expedia.ca/West-End-Village-Hotels-Four-Seasons-Resort-And-Residence-Anguilla.h2745402.Hotel-Information) > > [Hotels in High River](https://www.expedia.ca/High-River-Hotels.d56739.Travel-Guide-Hotels) ### Flights > [flights from qla all airports airport](https://www.expedia.ca/lp/airports/qla/flights-from-qla-all-airports-airport) > > [Flights from New York (JFK) to Niagara Falls (IAG)](https://www.expedia.ca/lp/flights/jfk/iag/new-york-to-niagara-falls) > > [Flights from Edmonton (YEG) to Yukon (YDA)](https://www.expedia.ca/lp/flights/yeg/yda/edmonton-to-dawson-city) > > [Caribbean Airlines](https://www.expedia.ca/Caribbean-Airlines-Flights.cBW.Travel-Guide-Airlines) > > [Flights from Winnipeg James Armstrong Richardson Intl. to YTO-All Airports](https://www.expedia.ca/lp/flights/ywg/yto/winnipeg-to-toronto) > > [Flights from Calgary (YYC) to The Pas (YQD)](https://www.expedia.ca/lp/flights/yyc/yqd/calgary-to-the-pas) > > [Flights from Casablanca (CMN) to Barcelona (BCN)](https://www.expedia.ca/lp/flights/cmn/bcn/casablanca-to-barcelona) > > [Flights from Sidney (YYJ) to Port Alberni (YPB)](https://www.expedia.ca/lp/flights/yyj/ypb/victoria-to-port-alberni) > > [Flights from Toronto (YYZ) to Curitiba (CWB)](https://www.expedia.ca/lp/flights/yyz/cwb/toronto-to-curitiba) > > [Flights from Saskatoon (YXE) to Regina (YQR)](https://www.expedia.ca/lp/flights/yxe/yqr/saskatoon-to-regina) > > [Flights from Calgary](https://www.expedia.ca/lp/flights/178245/flights-from-calgary) > > [Flights from Hamilton (YHM) to Timmins (YTS)](https://www.expedia.ca/lp/flights/yhm/yts/hamilton-to-timmins) ### Cars > [Car rentals in List](https://www.expedia.ca/Car-Rentals-In-List.d6197932.Car-Rental-Guide) ### Packages > [Bermuda Vacations](https://www.expedia.ca/Bermuda.d20.Destination-Travel-Guides) > > [Las Vegas Vacations](https://www.expedia.ca/Las-Vegas.d178276.Destination-Travel-Guides) > > [all inclusive vacations](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations) ### General > [Visit Coburg](https://www.expedia.ca/Coburg.dx55281) > > [Visit Puerto Rico](https://www.expedia.ca/Puerto-Rico.dx148)